Employee First Customer Second (Paperback)
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    Employee First Customer Second (Paperback) (English, Paperback, NAYAR)

    Employee First Customer Second (Paperback)  (English, Paperback, NAYAR)

    4.3
    19 Ratings & 5 Reviews
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    Author
    Features
    • Language: English
    • Binding: Paperback
    • Publisher: Harvard University Press
    • ISBN: 9781422143872, 1422143872
    • Edition: 2011
    • Pages: 208
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    Specifications
    Book Details
    • Publication Year
      • 2011
    Contributors
    • Author
      • NAYAR
    Dimensions
    • Weight
      • 240 grams
    4.3
    5 Reviews
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    Most Helpful 
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    By Certified Buyers 
    4

    Whats neccessary to be a Manager ?

    HCL was founded by Shiv Nadar in 1976 at barasaati. Vineet joined the company in 1985.
    Once Vineet was going from New York to Frankfurt he met a car racing driver and while talking to an incident he got some learningâ??s â?Speed up to get past the competitors and find open room to kit up yourself.â? Earlier he was a lead in one of the HCL units known as â??Comnetâ?. Now he joined HCLT (HCL Technologies)as a CEO which was going out of the race altogether. As he was a part of the HCLT since...
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    Alok singh

    Certified Buyer

    4 Feb, 2012

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    4

    Grate story of Vineet Nayar

    Excellent story about own experience, how one company can be turn around by giving little importance to own employee! good analysis of modern management trend & how business acumen has been change. Now values & mindset of young people changes so fast that very few like Vineet Nayar can understand thing very well & get quick result. Waiting for new release from him.
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    NILESH PATEL

    Certified Buyer

    5 Jan, 2013

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    5

    Must Have if you own a company.

    Must Have if you own a company. Very well written, precise and easy paced.
    regarding flipkart delivery, it's one of the best.
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    Praveen Gupta

    Certified Buyer

    28 Jul, 2014

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    1

    HCL sucks

    This man dug his own grave by stating a principle that his own company or him could not live by. Will not be explaining the point of view of thousands of employees but a small news: he has been thrown out of his CEO position a couple of years back and is now a disabled member of board.
    According to his company, employees first customer second means that they will screw the employee by ruining his/her happiness/monetary status/career etc. and extract all the juices out and then turn to the cus...
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    Anubhav Kumar

    Certified Buyer

    21 Oct, 2013

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    5

    Exellent ..Practical ...Informative.

    One of the best management book that i have read recently.EFCS-can be a very practical reference book for Leaders across the industry.The concept of EFCS /Reversing the Pyramid/Creating Value Zone are powerful yet very practical to adopt .Thanks Vineet for this Gem...
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    Bodhisatwa Das

    Certified Buyer

    16 Jan, 2012

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