Employee First Customer Second (Paperback)
    Employee First Customer Second (Paperback) (English, Paperback, NAYAR)

    Employee First Customer Second (Paperback)  (English, Paperback, NAYAR)

    20 Ratings & 5 Reviews
    10% off
  • Bank OfferExtra 5% off* on Axis Bank Buzz Credit Cards
  • Delivery
    Tip: Verify your pincode for correct delivery details
      From Saved Addresses
      Recent History
    Loginto see your saved addresses
    • Usually delivered in 4-5 days. Enter pincode for exact delivery dates/charges

      Why is there a shipping charge for this item?

      Sellers with Flipkart Assured waive off the delivery charge for Orders over Rs 500. For Orders under Rs 500, a nominal delivery charge is added per item.

      Sellers without Flipkart Assured may or may not add a delivery charge to your Order. This is subject to Seller discretion.

      What is the estimated delivery time?

      Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

      Estimated delivery time depends on the following factors:

      • The Seller offering the product
      • Product's availability with the Seller
      • The destination to which you want the order shipped to and the Seller's location

      Why does the delivery date not correspond to the delivery timeline of X-Y business days?

      It is possible that the Seller or our courier partners observe a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

      What do the different tags like 'In Stock', 'Available' mean?

      'In Stock'

      Products‘In Stock’ are readily available with seller.


      Products listed as ‘In Stock’ are readily available with seller.

      'Preorder' or 'Forthcoming'

      The product is not released yet. You can however ‘book’ an order for this. Shipping happens only after the product launch.

      'Out of Stock'

      Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.


      Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.

      'Back In Stock Soon'

      The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

      'Temporarily Unavailable'

      The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

      'Permanently Discontinued'

      This product is no longer available because it is obsolete and/or its production has been discontinued.

      'Out of Print'

      This product is not available because it is no longer published and has been permanently discontinued.

      Why does the estimated delivery time vary for each seller?

      Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver to your location.

      Please enter your default pin code on the product page to know more accurate delivery times on the product page itself.

      Seller does not/cannot ship to my area. Why?

      Enter your pincode on the product page to know whether the product can be delivered to your location.

      If you haven't provided your pincode until the checkout stage, the pincode in your last used shipping address will be used to check for serviceability.

      Whether your location can be serviced or not depends on:

      • Whether the Seller actually ships to your location
      • Legal restrictions, if any, in shipping particular products to your location
      • The availability of reliable courier partners in your location

      At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

      More answers in our Shipping FAQs »

    • Language: English
    • Binding: Paperback
    • Publisher: Harvard University Press
    • ISBN: 9781422143872, 1422143872
    • Edition: 2011
    • Pages: 208
    • 10 Days Replacement Policy
      ValidityCoversType Accepted
      10 days from deliveryDamaged, Defective, Item not as describedReplacement

      If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within 10 days of receiving the product.

      Successful pick-up of the product is subject to the following conditions being met:

      • Correct and complete product (with the original brand/product Id/undetached MRP tag/product's original packaging/freebies and accessories).
      • The product should be in unused, undamaged and original condition without any scratches or dents.

      Know more about the Return Policy here

    • Cash on Delivery available

      How do I place a Cash on Delivery (C-o-D) order?

      All items that have the 'Cash on Delivery Available' icon are valid for order by Cash on Delivery. Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select 'Pay By Cash on Delivery'. Enter the CAPTCHA text as shown, for validation. Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

      Terms & Conditions

      • e-Gift Vouchers or Store Credit cannot be used for C-o-D orders.
      • Cash-only payment at the time of delivery.

        More answers in our Shipping FAQs »

    Book Details
    • Publication Year
      • 2011
    • Author
      • NAYAR
    • Weight
      • 240 grams
    Frequently Bought Together
    Employee First Customer Second (Paperback)
    Employee First Customer Second (Paperback)
    10% off
    500 Days Of Summer
    500 Days Of Summer
    1 Item
    2 Addons
    20 Ratings
    5 Reviews
    • 5
    • 4
    • 3
    • 2
    • 1
    Most Helpful 
    Most Recent 
    By Certified Buyers 

    Whats neccessary to be a Manager ?

    HCL was founded by Shiv Nadar in 1976 at barasaati. Vineet joined the company in 1985.
    Once Vineet was going from New York to Frankfurt he met a car racing driver and while talking to an incident he got some learningâ??s â?Speed up to get past the competitors and find open room to kit up yourself.â? Earlier he was a lead in one of the HCL units known as â??Comnetâ?. Now he joined HCLT (HCL Technologies)as a CEO which was going out of the race altogether. As he was a part of the HCLT since...

    Alok singh

    Certified Buyer

    4 Feb, 2012

    Report Abuse

    Grate story of Vineet Nayar

    Excellent story about own experience, how one company can be turn around by giving little importance to own employee! good analysis of modern management trend & how business acumen has been change. Now values & mindset of young people changes so fast that very few like Vineet Nayar can understand thing very well & get quick result. Waiting for new release from him.


    Certified Buyer

    5 Jan, 2013

    Report Abuse

    Must Have if you own a company.

    Must Have if you own a company. Very well written, precise and easy paced.
    regarding flipkart delivery, it's one of the best.

    Praveen Gupta

    Certified Buyer

    28 Jul, 2014

    Report Abuse

    HCL sucks

    This man dug his own grave by stating a principle that his own company or him could not live by. Will not be explaining the point of view of thousands of employees but a small news: he has been thrown out of his CEO position a couple of years back and is now a disabled member of board.
    According to his company, employees first customer second means that they will screw the employee by ruining his/her happiness/monetary status/career etc. and extract all the juices out and then turn to the cus...

    Anubhav Kumar

    Certified Buyer

    21 Oct, 2013

    Report Abuse

    Exellent ..Practical ...Informative.

    One of the best management book that i have read recently.EFCS-can be a very practical reference book for Leaders across the industry.The concept of EFCS /Reversing the Pyramid/Creating Value Zone are powerful yet very practical to adopt .Thanks Vineet for this Gem...

    Bodhisatwa Das

    Certified Buyer

    16 Jan, 2012

    Report Abuse
    View all 5 reviews
    Safe and Secure Payments. Easy returns. 100% Authentic products.
    Back to top