Facility Management Performance Improving Strategy  (English, Paperback, John Lok)

Psychological Approach to Facility Management In "Enhancing Facility Management: A Psychological Approach to Customer Satisfaction," myaims to empower organizational leaders with psychological methods to assess and enhance their in-house facility management services . This suggests a focus on understanding human behavior and perception within managed spaces to optimize their effectiveness. Similarly, in "Introduction Facility Management Science," my view states my intention to apply psychological methods to explain how FM creates comfortable working environments for employees and convenient shopping experiences for customers. In summary, my works illustrate the effectiveness of facility management through its overarching benefits rather than specific examples. He argues that FM is crucial for: Boosting customer happiness and influencing purchasing decisions]. Improving overall organizational performance and cultivating greater customer satisfaction . Ensuring the long-term usability of facilities, leading to economic benefits and cost savings ]. Creating comfortable working environments for employees and convenient experiences for customers, often through a psychological approach.