Covered in Warranty
Warranty is strictly limited to inherent structural manufacturing defects, specifically abnormal unraveling of the PP weave or primary binding failure occurring strictly under normal, intended household use.
Not Covered in Warranty
Physical damage, cuts, tears, scratches, burns, or color fading due to sun exposure or harsh washing. Edge fraying resulting from improper handling, rough outdoor usage, or damage caused by pets, sharp objects, chemicals, heat, or moisture. Normal wear and tear, structural creases or folds due to improper storage, and any cosmetic issues, color variations, or design misalignments are explicitly excluded. The warranty is immediately voided if the product is subjected to commercial use, extreme environmental conditions, or unauthorized repair attempts.
Warranty Service Type
Customer needs to contact Customer Care at +91 7972383159 or email Thehouseofienara@gmail.com with the original tax invoice and high-resolution images of the issue. Upon preliminary approval from our support team, the customer must securely package and courier the defective product to the company’s designated service address at their own cost and risk. Upon receipt, the product will undergo a strict inspection. If the defect is validated as a genuine manufacturing fault, the product will be repaired or replaced at the company’s sole discretion, and the repaired/replaced product will be couriered back to the customer at the company's expense. The company's decision regarding the validity of the defect remains final. Support is available Monday to Saturday, 10:00 AM – 6:00 PM.