ISO 9000 series standards have changed the whole concept of quality management methods. ISO 9001:2000 series standards have been adopted as national standards or endorsed for use in more than 150 countries and economies. ISO 9001:2000 Quality Management System (QMS) is based on eight quality management principles and there are various internal and external benefits of implementing this standard, whether or not an organization goes for certification.
This book provides the readers with an accessible and up-to-date introduction to the essentials of a quality management system, discusses what is in the ISO 9001:2000 QMS and shows how the organizations can implement this system. With the authors? extensive experience in QMS audit, training and advisory services, the book incorporates basic information on understanding and implementing ISO 9001:2000 QMS and highlights its importance towards making quality the fundamental business principle.
The text contains plenty of practical tips and guidance on how to implement ISO 9001:2000 QMS in the real world. It discusses sample QMS procedures, emphasizes the importance of maintaining a value added internal audit system and highlights the necessity of developing the QMS documentation procedures.
Apart from the regular BBA, MBA, and diploma courses in Total Quality Management, this book is also suitable for Management Development Programmes in Quality Management and ISO 9001 offered to professionals by many of the B-schools. About the Author K.R. SINGHAL
M.A. (Political Science), is the Centre Coordinator at the National Centre for Quality Management, Ajmer Centre. He possesses several professional qualifications in the areas of banking, business finance, quality auditing, etc. and is presently engaged in the area of creating awareness of management systems including ISO 9001:2000 QMS. He is an internationally recognized professional, who has undertaken jobs assigned by various organizations including ASQ (USA) and Raad voor Accreditatie?Dutch Council of Accreditation (Netherlands). DIVYA SINGHAL
Ph.D., is Assistant Professor at the Goa Institute of Management, Goa. She teaches subjects of general management including TQM, Process Management, and QMS. She is a gold medalist in M.A. (Economics) and a recipient of several other awards/certificates including Rastrapati Guide Award and Young Achiever Award in Quality?2006 (NCQM). Table of Contents
- Chapter 1 Quality and Quality Management Systems
- Chapter 2 Quality Management Principles
- Chapter 3 Developing and Implementing ISO 9001:2000 QMS
- Chapter 4 Certification/Registration Process
- Chapter 5 Quality Management System Standards: ISO 9000 Family
- Chapter 6 Scope and Normative Reference
- Chapter 7 General and Documentation Requirements
- Chapter 8 Management Responsibility
- Chapter 9 Resource Management
- Chapter 10 Product Realization
- Chapter 11 Measurement, Analysis and Improvement
- Chapter 12 Value Added Audit
- Chapter 13 Developing QMS Documentation