When you contact a Service Provider, you must follow the problem determination and resolution procedures specified. Your Service Provider will attempt to diagnose and resolve your problem through On-line Support, which you can obtain at http://consumersupport.lenovo.com. Your Service Provider may direct you to download and install designated software updates. Some problems can be resolved with a replacement part that you install yourself (such as keyboard, mouse, speaker, memory, hard disk drive, or port replicator), called a Customer Replaceable Unit or CRU. If so, your Service Provider will ship the CRU to you for you to install. If your Service Provider determines that it is unable to repair your product, your Service Provider will replace it with one that is at least functionally equivalent. If your Service Provider determines that it is unable to either repair or replace your product, your sole remedy is to return the product to your place of purchase or to Lenovo and your purchase price will be refunded. When the Warranty service involves the exchange of a product or part, the item your Service Provider replaces becomes Lenovos property and the replacement becomes yours. All removed items must be genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced.
|10 days from delivery or installation*||Damaged, Defective, Item not as described||Replacement|
*The validity for products installed only by Flipkart authorized personnel shall be 10 days from installation.
If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within 10 days of receiving the product.
We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit. Only one (1) replacement will be provided in the unlikely event that the product is defective. If no defect is confirmed, the issue is not diagnosed within 10 days of delivery, a troubleshooting step cannot be performed, or if one replacement has already been provided, you will be directed to a brand service centre to resolve any subsequent issues.
Successful pick-up of the product is subject to the following conditions being met:
Know more about the Return Policy here
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