How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work
    Share
    Facebook
    Twitter
    Email
    How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work (English, Paperback, Alan Fairweather)

    How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work  (English, Paperback, Alan Fairweather)

    Be the first to Review this product
    Price: Not Available
    Currently Unavailable
    Features
    • Language: English
    • Binding: Paperback
    • Publisher: Little, Brown Book Group
    • ISBN: 9781845283919, 1845283910
    • Edition: 2010th, 2010
    • Pages: 196
    Services
      Description
      Dealing With Difficult Customers, Colleagues, Uncooperative Staff, A
      Manipulative Boss - Or An Irritating Neighbour - Is A Challenge Many
      People Face On A Day-To-Day Basis. People In Business Are Now Under
      Extreme Pressure To Make Things Happen, Get More Sales And Turn A
      Profit. This Constant Pressure Or Fear Can Make People Difficult To
      Deal With.
      This Book Shows You How To Identify And Understand Awkward And
      Challenging Behaviours And How To Manage Them. It Shows You How To:
      Defuse And Deal With Difficult Customers, Both On The Phone
      And Face-To-Face. Manage Problems With Colleagues In The Workplace.
      Handle Difficult Day-To-Day Interactions At Work With Any Of
      The People We Come Into Contact With.Identify And Manage Behaviours Which Can Turn A Person Into
      A ‘Problem’ .Use The Six Programs Of Behaviour To Build Better Relationships. Use Proven Strategies For Success To Produce Effective
      Outcomes.

      About the Author
      Alan Fairweather Worked In Sales And Customer Service And Did The
      Job Of A Manager For Fifteen Successful Years. He Is Very Much Aware
      That In Our Job And Our Personal Life, We Often Face Apparently Rude,
      Impatient And Aggressive People. He Now Spends His Time Running
      Seminars And Workshops, Developing Skills On How To Handle Such
      People And Situations And Come Out Of It With Increased Confidence
      And Improved Results.
      Read More
      Specifications
      Book Details
      • Imprint
        • How To Books
      • Publication Year
        • 2010
      Contributors
      • Author
        • Alan Fairweather
      • Author Info
        • Alan Fairweather Worked In Sales And Customer Service And Did The Job Of A Manager For Fifteen Successful Years. He Is Very Much Aware That In Our Job And Our Personal Life, We Often Face Apparently Rude, Impatient And Aggressive People. He Now Spends His Time Running Seminars And Workshops, Developing Skills On How To Handle Such People And Situations And Come Out Of It With Increased Confidence And Improved Results.
      Dimensions
      • Width
        • 5.91 inch
      • Height
        • 9.17 Inches (US)
      • Weight
        • 364 g
      Safe and Secure Payments. Easy returns. 100% Authentic products.
      Back to top