Warranty Summary | - Please first review the User's Manual and contents of the Software CD included with the Product: The User's Manual and Software CD provided by MSI containing a lot of information about product use. The manual we compose from user's perspective can answer many of your questions. If your manual has been lost; you may download the manual you need from the MSI website. Visit MSI website for support: MSI retains a group of customer service engineers with profession and knowledge. You may post a message about the problem you encounter on MSI's online customer service, and our engineers will try their best to answer your question concerning product use immediately. Or you may search on the website for FAQ, to see whether there is any solution for similar problems. Seek support from the original store of purchase or distributor of the Product: If you cannot seek any solution for the problem out of the above methods, you may seek support from the original store of purchase or distributor, because the original store of purchase should best know your system configuration and specifications, and can provide you with any necessary resource and service. Bring the Product to the service centre authorized for maintenance If your product has been determined by the MSI engineer or store as problematic or defective in hardware, and may incur the need for replacement of parts, you may bring the Product for repair along with the warranty card, purchase invoice or receipt to the MSI-authorized service centre closest to your lO.Cation for assistance, or entrust the original store of purchase to send the Product for repair on your behalf. However, the customer must properly pack the Product when sending it for repair, to avoid further damage in the course of shipping.
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Covered in Warranty | - Replacement for a new product within seven days: If the Product incurs a breakdown within seven days after the date of you purchase, and the breakdown is not caused by circumstances listed, you are advised to bring the Product to the original store of purchase to ask for replacement for a new product, with the complete original package and accessories attached by the invoice and warranty card. Limited warranty service: Under the normal condition of use, the Company provides limited warranty service according to your Product and purchasing region. The Company carries out hardware free replacement warranty within warranty period after the date you purchase the device (but the warranty period for certain hardware is shorter; please refer to the following provisions).Where the user sends the device for repair after two years from the purchase, user shall pay parts and labour charges, as well the delivery expense (collect & Return shipping charges). Free warranty for hardware includes: Motherboard
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Not Covered in Warranty | - In any of the following conditions, whether the Product is within the free maintenance time-limit or not, the Company may refuse to provide the maintenance service, or may request you pay related parts and labour charges, as well the to and from shipping charges; You are unable to present the Product's warranty card, purchase receipt or invoice for the prove of Product still within the warranty period; The warranty card has been altered or its date is hard to recognize; The Product is not acquired from an authorized distributor of the Company or is acquired from illicit sources; The complete unit or parts of the Product has gone beyond the warranty period; Any breakdown or damage caused by non-compliance of regulations stated on the user manual, or improper packaging, storage and use; Any breakdown or damage caused by installation, repair, modification or removal (breaking mark, damage or loss of the product compliance label) performed by service centres or personnel not authorized by MSI; Any product breakdown or damage caused by use of parts not certified by MSI's original factory; The serial number pasted on a complete unit or the parts is broken, defective or tally with the mainframe; Any breakdown or damage caused by accidental factors or man-made reasons (including computer virus, moving, compression, scratch (scrape), hit, crash, high temperature, high humidity, water inflow, use of inapplicable voltage, non-factory battery and transformer, stain, corrosion, etc.); Any breakdown or damage caused by use of pirate software; Any scrape (scratch), liquid leak, crack, etc. On the LCD screen surface; any breakdown or damage caused by natural disasters and human calamities (such as earthquake, fire, riot, etc.)
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