Warranty Summary
1 year (12 months) from the date of purchase.
Covered in Warranty
Manufacturing defects. Hardware malfunctions (not caused by user damage). Issues with the frame or electronics that are not due to accidental damage
Not Covered in Warranty
Accidental damage (e.g., drops, impacts, water damage), Cosmetic damage from normal use damage from misuse, neglect, or unauthorized repairs. Prescription lenses (unless the defect is due to manufacturing)
Warranty Service Type
Warranty claims are handled by EssilorLuxottica (Ray-Ban), not Meta. You can start a claim via the Ray-Ban After Sales Portal: https://luxotticacustomercare.com/raybanaftersales. You’ll need your purchase receipt and device serial number.