Operations, Information and Technology  (English, Hardcover, unknown)

Drawing on issues in technology from the operations function rather than an IT perspective, this book explores the use of technology for processing, provision of client services, risk management and business management principles that guide the development of a powerful operations organization, and describes how a company's operating and technological resources can be applied to create a sustainable competitive advantage in the world of globalization. It is designed to develop students' skills in both strategic and operational issues pertaining to services.