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    BUYBACK GUARANTEE - TERMS AND CONDITIONS

    The following are the terms and conditions for the BuyBack Guarantee Policy (hereinafter referred to as 'Buyback Guarantee'). Buyback Guarantee is operated by Fair Value Retail ('Fair Value') & is being run on the platform www.flipkart.com/ Flipkart M App/Flipkart Lite Platform ('Platform'), operated by Flipkart Internet Private Limited ('Flipkart').

    The customers agree to be bound by these terms and conditions to exercise the Buyback Guarantee Policy.

    DESCRIPTION OF THE BUYBACK GUARANTEE POLICY:

    Upon payment of a specified price on the product page (Buyback Guarantee Price), the customer obtains an assured, pre-determined value as mentioned on the product page, subject to the terms and conditions set forth below (Buyback Guarantee Value). The customer obtains the aforementioned value on the exchange of certain specified phones (Original Phone**) on which the policy will be applicable for another phone (New Phone**) sold by select sellers on Flipkart.com, between 6-12 months from the date of delivery of the original phone. In a few cases, it can be between 1-12 months or 6-18 months as well. The Buyback Guarantee is valid on the original phone purchased on Flipkart.com.

    BUYBACK GUARANTEE SPECIFIC TERMS AND CONDITIONS

    • The Buyback Guarantee Policy is non-transferrable.
    • Buyback Guarantee has a 10-day return policy and can be cancelled within the 10-day period from the delivery of the product. The Buyback Guarantee Price will be refunded upon such cancellation. Buyback Guarantee cannot be cancelled after the 10-day period and shall be non-refundable thereafter.
    • On exercising Buyback Guarantee, the customer shall receive the Buyback Guarantee Value on the purchase of a new phone sold by select sellers between 6-12 months from the date of delivery of the original phone. Few policies allow the customer to claim Buyback for up to 18 months. The customer shall not be entitled to avail Buyback Guarantee prior to or post the time period set forth above. In a few cases, we allow customers to purchase a new phone sold by select sellers between 1-12 months from the date of delivery of the phone.
    • The Buyback Guarantee Policy is applicable on limited inventory.
    • In the event that the original phone is returned within the return period, the Buyback Guarantee Price for the Buyback Guarantee Policy, which was bought by the customer along with the original phone, shall be refunded.
    • The price of the new phone shall, at all times, be higher than the Buyback Guarantee Value. Further, the customer is not entitled to receive cash or any other form of compensation in lieu of the Buyback Guarantee Value.
    • This Buyback Guarantee cannot be clubbed with any other exchange offer, at the time of exercising Buyback Guarantee.
    • The redemption of the Buyback Guarantee Policy shall be subject to the quantity restrictions placed on the platform for a particular model of a mobile phone. To clarify, if there is a quantity restriction on the purchase of the New Phone, and the customer has already purchased the units thereby exhausting the quantity restriction (without availing the Buyback Guarantee Policy), the Buyback Guarantee cannot be redeemable against the excess quantity. For eg. If there is a restriction that only 5 units of ABC model of a mobile phone can be purchased, and the customer has already purchased 5 units (without availing the Buyback Guarantee Policy), the customer cannot redeem the Buyback Guarantee Policy against the sixth unit.
    • The redemption of the Buyback Guarantee Policy shall be subject to the quantity restrictions placed on the platform for a particular model of a mobile phone. To clarify, if there is a quantity restriction on the purchase of the New Phone, and the customer has already purchased the units thereby exhausting the quantity restriction (without availing the Buyback Guarantee Policy), the Buyback Guarantee cannot be redeemable against the excess quantity. For eg. If there is a restriction that only 5 units of ABC model of a mobile phone can be purchased, and the customer has already purchased 5 units (without availing the Buyback Guarantee Policy), he cannot redeem the Buyback Guarantee Policy against the sixth unit.
    • The original box, charger, and accessories of the original phone need to be returned in working condition along with the original phone while availing Buyback Guarantee. The original box should not hold any tears or dents, and the original charger and accessories should be in working condition, without anybody damages or missing parts. In case the customer fails to provide the original box, charger and other accessories for the original phone under the conditions specified above, Buyback Guarantee Value shall be reduced.

    While exercising Buyback Guarantee, a field executive shall visit the location of the customer for the pick-up and shall conduct the following checks on the original phone: The customer has to make sure that:

    • The operating system of the original phone isn't rooted or modified.
    • The original phone is switching on and remains in the On mode for a minimum of 30 seconds without being connected to a charger.
    • The IMEI of the original phone provided by the customer on the Flipkart website at the time of purchase of the new phone is correct and there is no mismatch.
    • Phone screen and the body of the Original Phone is not in damaged or broken condition and the Original Phone is in working condition.
    • There are no cracks in the body of the phone or on the screen. The screen has to be intact and buttons should not be missing or damaged. The display should not have any spots or dead pixels.
    • Original box, charger, headphones and accessories are in good working condition.
    • Screen lock is not active (all forms of screen locks like pattern, pin, password, fingerprint, face recognition, smart Lock, etc. need to be deactivated).
    • Please note that an online quality check may be conducted and no test shall be skipped.

    If the original phone satisfies all the quality checks stated above, only then will the customer be eligible to avail Buyback Guarantee. If any or all of the quality checks stated above are not satisfied, the transaction may be cancelled or there may be a reduction in the discount value. The quality check shall be to the satisfaction of the field executive and his decision shall be final in this regard.

    • The Customer shall not have any claim/ownership over the original phone and the accessories after the pickup is complete.
    • The Buyback Guarantee can be exercised only on purchase of the new phone to be delivered in select pin codes. Please check whether the pin code is eligible for the Buyback Guarantee prior to exercising the Buyback Guarantee. In the event of a change in address of the customer (from the original address which was given) while exercising the buyback guarantee, it is to be noted that the Buyback Guarantee shall be exercisable only if the new address falls within the pincodes where Flipkart delivers.
    • Further, at the time of exercise of Buyback Guarantee, the customer shall be required to read the detailed terms and conditions and accept these terms and conditions for Buyback Guarantee to be exercised.
    • It is to be noted that a nominal fee may be charged to the customer for the pick-up of the old phone.
    • The Buyback Guarantee Policy can be exercised only if the new phone purchased belongs to mobile phones sold by a select set of sellers. The current list of eligible sellers includes: Retail Net, OmniTech Retail, IndiFlash Mart, SuperCom Net, & TrueCom Retail. The list of eligible sellers may change over time. Customers are requested to check with Flipkart Customer Support whether Buyback Guarantee is applicable on the new phone being purchased prior to the exercise.
    • In the event that the original phone is defective or dead on arrival and is exchanged for another phone of the same model as the original phone, then the 180-360 days timeframe for exercising Buyback Guarantee shall commence from the date of delivery of the original phone.

    ELIGIBILITY CRITERIA

    • Buyback Guarantee is valid only in India. The minimum age of the customer to participate in Buyback Guarantee is 18 years.
    • Buyback Guarantee is open to only end customers and not resellers.
    • The original phone and new phone should be bought on the platform.
    • Buyback Guarantee can be exercised only upon the purchase of a new phone on flipkart.com, sold by select sellers, in exchange for the original phone. Upon exercising Buyback Guarantee, the customer shall be required to exchange the original phone for a new phone sold by select sellers on flipkart.com
    • Buyback Guarantee is specific to the customer who has purchased the original phone and will be valid only for the purchase of the new phone from the same account as that of the customer who bought the original phone.

    GENERAL TERMS AND CONDITIONS

    • This document is an electronic record in terms of Information Technology Act, 2000, and the Rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
    • The customer releases and holds harmless Flipkart and Fair Value Retail, its agents, affiliates, and employees from and against any claims, damages, or liability of any kind, including personal injuries, death, or property damage, or any direct, indirect, consequential, incidental or other damages, which the Customer or anyone else may suffer as a result of participation in this Contest or the acceptance or use of the Prize.
    • The Buyback Guarantee is valid only on a limited inventory and is valid only for a limited period of time.
    • The customer agrees that his contact details can be shared by Flipkart with Fair Value Retail. Flipkart Order ID and contact details of the Customer will be shared by Flipkart with Fair Value Retail for verification purposes. The usage of personal data is subject to Fair Value Retail's privacy policy and Flipkart's privacy policy here: http://www.flipkart.com/s/privacypolicy. By participating in the Buyback Guarantee, customers agree to the collection and usage of their personal information by Fair Value Retail and acknowledge that they have read and accepted Fair Value Retail's and Flipkart's privacy policy.
    • The operation of the Buyback Guarantee is subject to force majeure events and on the occurrence of such an event, the Buyback Guarantee may be withdrawn at the sole discretion of Fair Value Retail and Fair Value Retail shall not liable for damages under any circumstances. The Buyback Guarantee Price shall be refunded by Fair Value Retail in such an instance.
    • Flipkart hereby excludes and disclaims all liabilities, whether direct or indirect, that may arise due to the Buyback Guarantee, including but not limited to postponement or cancellation of the Buyback Guarantee. The customer shall contact Fair Value Retail for any disputes/issues related to the Buyback Guarantee and Flipkart shall not be held liable for any such disputes/issues. Further, the Customer agrees that for any defects regarding the Product, the Customer shall have a direct recourse against the seller of the Product and Flipkart shall not be held liable.
    • Fair Value Retail shall be solely responsible for fulfilling the terms of this Buyback Guarantee. Flipkart shall not be liable for any loss, injury or any other liability arising to the customers as a result of the Fair Value Retail' failure to honour its obligations with respect to the customer. Any claims made by the customer owing to any act or omission by Fair Value Retail with regard to the Buyback Guarantee shall be the sole liability of Fair Value Retail, and Flipkart shall not be liable in this regard.
    • Buyback Guarantee is subject to federal, state and local laws and regulations and is void where prohibited by law. In the event that the operation, security, or administration of the Buyback Guarantee is impaired in any way for any reason, including, but not limited to fraud, virus, or other technical problem, Fair Value Retail may, in its sole discretion, either: (a) cancel the Buyback Guarantee and refund the Buyback Guarantee Price; (b) suspend the Buyback Guarantee to address the impairment and then resume the Buyback Guarantee in a manner that best conforms to the spirit of these laws.
    • By entering into this Buyback Guarantee, the customer agree to indemnify and keep Flipkart harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorney's fee) that may be suffered by Flipkart as a consequence of (i) violation of terms of this Policy by the customer; (ii) violation of applicable laws; (iii) any action or inaction resulting in willful misconduct or negligence on the Customer's part.
    • All taxes or liabilities payable to any regulatory authority shall be borne by the customer and/or billed to the account of the customer.
    • The Buyback Guarantee and the Terms and Conditions herein shall be governed by the laws of India. Any disputes in relation to the Buyback Guarantee shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Bengaluru. A sole arbitrator shall preside over the arbitration proceedings with such sole arbitrator appointed by Fair Value Retail.
    • The customer is required to note that this Buyback Guarantee cannot be availed along with any other product exchange offer being run by Flipkart. If the Customer avails the Buyback Guarantee, these terms and conditions shall be the entire terms and conditions applicable to such Buyback Guarantee and no other terms and conditions with respect to the exchange of the Product shall be applicable. Subject to the above, all the terms and conditions of the Buyback Guarantee as given hereof and standard terms and conditions, user agreement, privacy policy (subject to change) of www.flipkart.com shall be applicable on the Customer. In the case of any conflict between the terms and conditions contained herein and the terms and conditions, user agreement, terms of use and privacy policy of flipkart.com, the terms and conditions, user agreement, terms of use and privacy policy on flipkart.com shall prevail.

    30-Day Phone Exchange Plan - TERMS AND CONDITIONS

    The following are the terms and conditions for the 30-Day Phone Exchange Plan (hereinafter referred to as '30-Day Phone Exchange Plan'). 30-Day Phone Exchange Plan is operated by Fair Value Retail ('Fair Value') & is being run on the platform www.flipkart.com/ Flipkart M App/Flipkart Lite Platform ('Platform'), operated by Flipkart Internet Private Limited ('Flipkart').

    The customers agree to be bound by these terms and conditions to exercise the 30-Day Phone Exchange Plan

    DESCRIPTION OF THE 30-Day Phone Exchange Plan

    Upon payment of a specified price on the product page (30-Day Phone Exchange Plan Price), the customer obtains an assured, pre-determined value as mentioned on the product page, subject to the terms and conditions set forth below (30-Day Phone Exchange Plan Value). The customer obtains the aforementioned value on the exchange of certain specified phones (Original Phone**) on which the policy will be applicable for another phone (New Phone**) sold by select sellers on Flipkart.com, between 10-30 days from the date of delivery of the original phone. The 30-Day Phone Exchange Plan is valid on the original phone purchased on Flipkart.com.

    30-Day Phone Exchange Plan SPECIFIC TERMS AND CONDITIONS

    • The 30-Day Phone Exchange Plan is non-transferrable.
    • 30-Day Phone Exchange Plan has a 10-day return policy and can be cancelled within the 10-day period from the delivery of the product. The 30-Day Phone Exchange Plan Price will be refunded upon such cancellation. 30-Day Phone Exchange Plan cannot be cancelled after the 10-day period and shall be non-refundable thereafter.
    • On exercising 30-Day Phone Exchange Plan, the customer shall receive the 30-Day Phone Exchange Plan Value on the purchase of a new phone sold by select sellers between 10-30 days from the date of delivery of the original phone. The customer shall not be entitled to avail 30-Day Phone Exchange Plan prior to or post the time period set forth above. The 30-Day Phone Exchange Plan is applicable on limited inventory.
    • In the event that the original phone is returned within the return period, the 30-Day Phone Exchange Plan Price for the 30-Day Phone Exchange Plan Policy, which was bought by the customer along with the original phone, shall be refunded.
    • The price of the new phone shall, at all times, be higher than the 30-Day Phone Exchange Plan Value. Further, the customer is not entitled to receive cash or any other form of compensation in lieu of the 30-Day Phone Exchange Plan Value.
    • This 30-Day Phone Exchange Plan cannot be clubbed with any other exchange offer
    • The redemption of the 30-Day Phone Exchange Plan Policy shall be subject to the quantity restrictions placed on the platform for a particular model of a mobile phone. To clarify, if there is a quantity restriction on the purchase of the New Phone, and the customer has already purchased the units thereby exhausting the quantity restriction (without availing the 30-Day Phone Exchange Plan Policy), the 30-Day Phone Exchange Plan cannot be redeemable against the excess quantity. For eg. If there is a restriction that only 5 units of ABC model of a mobile phone can be purchased, and the customer has already purchased 5 units (without availing the 30-Day Phone Exchange Plan Policy), the customer cannot redeem the 30-Day Phone Exchange Plan Policy against the sixth unit.
    • The redemption of the 30-Day Phone Exchange Plan Policy shall be subject to the quantity restrictions placed on the platform for a particular model of a mobile phone. To clarify, if there is a quantity restriction on the purchase of the New Phone, and the customer has already purchased the units thereby exhausting the quantity restriction (without availing the 30-Day Phone Exchange Plan Policy), the 30-Day Phone Exchange Plan cannot be redeemable against the excess quantity. For eg. If there is a restriction that only 5 units of ABC model of a mobile phone can be purchased, and the customer has already purchased 5 units (without availing the 30-Day Phone Exchange Plan Policy), he cannot redeem the 30-Day Phone Exchange Plan Policy against the sixth unit.
    • The original box, charger, and accessories of the original phone need to be returned in working condition along with the original phone while availing 30-Day Phone Exchange Plan. The original box should not hold any tears or dents, and the original charger and accessories should be in working condition, without anybody damages or missing parts. In case the customer fails to provide the original box, charger and other accessories for the original phone under the conditions specified above, 30-Day Phone Exchange Plan Value shall be reduced.

    While exercising 30-Day Phone Exchange Plan, a field executive shall visit the location of the customer for the pick-up and shall conduct the following checks on the original phone: The customer has to make sure that:

    • The operating system of the original phone isn't rooted or modified.
    • The original phone is switching on and remains in the On mode for a minimum of 30 seconds without being connected to a charger.
    • The IMEI of the original phone provided by the customer on the Flipkart website at the time of purchase of the new phone is correct and there is no mismatch.
    • Phone screen and the body of the Original Phone is not in damaged or broken condition and the Original Phone is in working condition.
    • There are no cracks in the body of the phone or on the screen. The screen has to be intact and buttons should not be missing or damaged. The display should not have any spots or dead pixels.
    • Original box, charger, headphones and accessories are in good working condition.
    • Screen lock is not active (all forms of screen locks like pattern, pin, password, fingerprint, face recognition, smart Lock, etc. need to be deactivated).
    • Please note that an online quality check may be conducted and no test shall be skipped.
    • If the original phone satisfies all the quality checks stated above, only then will the customer be eligible to avail 30-Day Phone Exchange Plan. If any or all of the quality checks stated above are not satisfied, the transaction may be cancelled or there may be a reduction in the discount value. The quality check shall be to the satisfaction of the field executive and his decision shall be final in this regard
    • The Customer shall not have any claim/ownership over the original phone and the accessories after the pickup is complete.
    • The 30-Day Phone Exchange Plan can be exercised only on purchase of the new phone to be delivered in select pin codes. Please check whether the pin code is eligible for the 30-Day Phone Exchange Plan prior to exercising the 30-Day Phone Exchange Plan. In the event of a change in address of the customer (from the original address which was given) while exercising the 30-Day Phone Exchange Plan, it is to be noted that the 30-Day Phone Exchange Plan shall be exercisable only if the new address falls within the pincodes where Flipkart delivers.
    • Further, at the time of exercise of 30-Day Phone Exchange Plan, the customer shall be required to read the detailed terms and conditions and accept these terms and conditions for 30-Day Phone Exchange Plan to be exercised.
    • It is to be noted that a nominal fee may be charged to the customer for the pick-up of the old phone.
    • The 30-Day Phone Exchange Plan Policy can be exercised only if the new phone purchased belongs to mobile phones sold by a select set of sellers. The current list of eligible sellers includes: Retail Net, OmniTech Retail, IndiFlash Mart, SuperCom Net, & TrueCom Retail. The list of eligible sellers may change over time. Customers are requested to check with Flipkart Customer Support whether 30-Day Phone Exchange Plan is applicable on the new phone being purchased prior to the exercise.
    • In the event that the original phone is defective or dead on arrival and is exchanged for another phone of the same model as the original phone, then the 10-30 days timeframe for exercising 30-Day Phone Exchange Plan shall commence from the date of delivery of the original phone.

    ELIGIBILITY CRITERIA

    • 30-Day Phone Exchange Plan is valid only in India. The minimum age of the customer to participate in 30-Day Phone Exchange Plan is 18 years.
    • 30-Day Phone Exchange Plan is open to only end customers and not resellers.
    • The original phone and new phone should be bought on the platform.
    • 30-Day Phone Exchange Plan can be exercised only upon the purchase of a new phone on flipkart.com, sold by select sellers, in exchange for the original phone. Upon exercising 30-Day Phone Exchange Plan, the customer shall be required to exchange the original phone for a new phone sold by select sellers on flipkart.com
    • 30-Day Phone Exchange Plan is specific to the customer who has purchased the original phone and will be valid only for the purchase of the new phone from the same account as that of the customer who bought the original phone.

    GENERAL TERMS AND CONDITIONS

    • This document is an electronic record in terms of Information Technology Act, 2000, and the Rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
    • The customer releases and holds harmless Flipkart and Fair Value Retail, its agents, affiliates, and employees from and against any claims, damages, or liability of any kind, including personal injuries, death, or property damage, or any direct, indirect, consequential, incidental or other damages, which the Customer or anyone else may suffer as a result of participation in this Contest or the acceptance or use of the Prize.
    • The 30-Day Phone Exchange Plan is valid only on a limited inventory and is valid only for a limited period of time.
    • The customer agrees that his contact details can be shared by Flipkart with Fair Value Retail. Flipkart Order ID and contact details of the Customer will be shared by Flipkart with Fair Value Retail for verification purposes. The usage of personal data is subject to Fair Value Retail's privacy policy and Flipkart's privacy policy here: http://www.flipkart.com/s/privacypolicy. By participating in the 30-Day Phone Exchange Plan, customers agree to the collection and usage of their personal information by Fair Value Retail and acknowledge that they have read and accepted Fair Value Retail's and Flipkart's privacy policy.
    • The operation of the 30-Day Phone Exchange Plan is subject to force majeure events and on the occurrence of such an event, the 30-Day Phone Exchange Plan may be withdrawn at the sole discretion of Fair Value Retail and Fair Value Retail shall not liable for damages under any circumstances. The 30-Day Phone Exchange Plan Price shall be refunded by Fair Value Retail in such an instance.
    • Flipkart hereby excludes and disclaims all liabilities, whether direct or indirect, that may arise due to the 30-Day Phone Exchange Plan, including but not limited to postponement or cancellation of the 30-Day Phone Exchange Plan. The customer shall contact Fair Value Retail for any disputes/issues related to the 30-Day Phone Exchange Plan and Flipkart shall not be held liable for any such disputes/issues. Further, the Customer agrees that for any defects regarding the Product, the Customer shall have a direct recourse against the seller of the Product and Flipkart shall not be held liable.
    • Fair Value Retail shall be solely responsible for fulfilling the terms of this 30-Day Phone Exchange Plan. Flipkart shall not be liable for any loss, injury or any other liability arising to the customers as a result of the Fair Value Retail' failure to honour its obligations with respect to the customer. Any claims made by the customer owing to any act or omission by Fair Value Retail with regard to the 30-Day Phone Exchange Plan shall be the sole liability of Fair Value Retail, and Flipkart shall not be liable in this regard.
    • 30-Day Phone Exchange Plan is subject to federal, state and local laws and regulations and is void where prohibited by law. In the event that the operation, security, or administration of the 30-Day Phone Exchange Plan is impaired in any way for any reason, including, but not limited to fraud, virus, or other technical problem, Fair Value Retail may, in its sole discretion, either: (a) cancel the 30-Day Phone Exchange Plan and refund the 30-Day Phone Exchange Plan Price; (b) suspend the 30-Day Phone Exchange Plan to address the impairment and then resume the 30-Day Phone Exchange Plan in a manner that best conforms to the spirit of these laws.
    • By entering into this 30-Day Phone Exchange Plan, the customer agree to indemnify and keep Flipkart harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorney's fee) that may be suffered by Flipkart as a consequence of (i) violation of terms of this Policy by the customer; (ii) violation of applicable laws; (iii) any action or inaction resulting in willful misconduct or negligence on the Customer's part.
    • All taxes or liabilities payable to any regulatory authority shall be borne by the customer and/or billed to the account of the customer.
    • The 30-Day Phone Exchange Plan and the Terms and Conditions herein shall be governed by the laws of India. Any disputes in relation to the 30-Day Phone Exchange Plan shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Bengaluru. A sole arbitrator shall preside over the arbitration proceedings with such sole arbitrator appointed by Fair Value Retail.
    • The customer is required to note that this 30-Day Phone Exchange Plan cannot be availed along with any other product exchange offer being run by Flipkart. If the Customer avails the 30-Day Phone Exchange Plan, these terms and conditions shall be the entire terms and conditions applicable to such 30-Day Phone Exchange Plan and no other terms and conditions with respect to the exchange of the Product shall be applicable. Subject to the above, all the terms and conditions of the 30-Day Phone Exchange Plan as given hereof and standard terms and conditions, user agreement, privacy policy (subject to change) of www.flipkart.com shall be applicable on the Customer. In the case of any conflict between the terms and conditions contained herein and the terms and conditions, user agreement, terms of use and privacy policy of flipkart.com, the terms and conditions, user agreement, terms of use and privacy policy on flipkart.com shall prevail.
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