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COMPLETE APPLIANCE PROTECTION - TERMS AND CONDITIONS

COMPLETE APPLIANCE PROTECTION
COVERAGE	ACCIDENTAL AND LIQUID DAMAGE	EXTENDED WARRANTY
Overall Plan Duration	2 Years / 3 Years
Coverage Tenure	ADLD – 2 Years / 3 Years – Basis the Plan Purchased EW – 1 Year / 2 Year – Basis the Plan Purchased (Post Expiry of Manufacturer’s Warranty) * Please refer the NOTE below this table
Number of Claims	1 Claim Only	Unlimited Claims up to Maximum Liability
Maximum Liability	As Mentioned in Clause 6.7	As Mentioned in Clause 6.7
Total Promised SLA	30 working days from the date of raising the claim	30 working days from the date of raising the claim
Processing Fee	Rs. 500/-	Not Applicable
Inclusions	Any Accidental Damage or Liquid Damage caused by Indeliberate Actions	Breakdowns caused by electrical, mechanical, or electronic defects in the product and its components.
Exclusions	Normal Wear and Tear, Any electrical/mechanical breakdowns, Unauthorized Modifications etc. (Refer to Point 2 and 3 for Detailed List of Exclusion)	Accidental Damage, Unauthorized Modifications, Improper handling, etc. (Refer to Point 2 and 3 for detailed list of Exclusions)
Plan Activation	On the Date of Product Delivery	Post Expiry of Manufacturer Warranty
Repair Mode	Onsite Repairs	Onsite Repairs
Repair Warranty for Parts used	30 Days	30 Days
Claim Method	Via Chatbot at https://fkrt.it/chFmRrNN	Via Chatbot at https://fkrt.it/chFmRrNN

*Note:

For 2 Years CAP – EW Cover Not Applicable if Manufacturer’s Warranty is 2 Years
For 3 Years CAP – EW Cover Not Applicable if Manufacturer’s Warranty is 3 Years.

The list is only indicative of key features of this Plan and is not an exhaustive list. It should be read in conjunction with these T&Cs.

Terms & Conditions

The following are the terms and conditions for the Extended Warranty Plan (hereinafter referred to as “Plan”/"Complete Appliance Protection Plan”/”CAP Plan") has been entered into between Jeeves Consumer Services Private Limited, hereinafter referred to as "Jeeves", incorporated under the Companies Act, 1956 and having its Corporate oﬃce at Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru – 560103, Karnataka, India and the name & address of the customer, herein referred to as "Customer", mentioned in the application form. The terms & conditions of Complete Appliance Protection Plan shall be fully binding on the customer for the product/appliance/equipment covered, herein referred to as "Covered Product".

What is covered under this Plan?

Accidental Damage and Liquid Damage
Manufacturing Defects
Cost of labor and parts
Cost of transportation (if required)
Damage due to voltage fluctuation

Plan Period – The Complete Appliance Protection (CAP) Plan is valid for 2 years or 3 years. The specific duration is determined by the plan selected by the customer.

Eligibility Criteria – Customer to be 18 years of age at the time of purchase of the Plan Qualiﬁed

Covered Products: Home Appliances - Air Conditioner, Refrigerator, Washing Machine and Microwave Oven from the selected Brands

The plan will be applicable to the product purchased by the customer from the above-mentioned products/appliance list.

The above list is subjected to change without prior notice

Additionally, included in the VAS Plan, the Customer shall receive QuickHeal AntiFraud.AI subscription for a period of 6 months. Customer hereby agrees to be bound by any additional terms and conditions that may be applicable for usage of the subscription as may be required and/or updated by Quick Heal from time to time.

Deﬁned Terms:

The following terms, when capitalized, if not deﬁned elsewhere in these T&Cs shall have the meanings assigned to each such term below:

1. Accidental and Liquid Damage (ADLD): This includes any damage resulting from an accident (including liquid spillage) or voltage fluctuations, but not due to negligence or improper handling of the Covered Product. The coverage begins from the date of delivery of the Product.
2. Extended Warranty (EW): Extended warranty coverage applies to breakdowns caused by electrical, mechanical, or electronic defects in your product and its components. The coverage begins after the manufacturer's warranty expires and lasts for duration based on the plan purchased.
3. Products Covered: Refers exclusively to new appliances. For the avoidance of doubt, this definition expressly excludes any device that is refurbished, used, or second-hand, regardless of its operational condition or origin.
4. Product Purchase Price: The purchase price of the Covered Product after discounts including taxes
5. ADLD Coverage Start Date: The start date of ADLD Cover from the Date of Delivery of the Product.
6. EW Coverage Start Date: The start date of EW cover, after the expiry of the Manufacturer’s Warranty on the Covered Product.
7. Sum Assured /Coverage Amount: The total amount allocated per policy that can be spent on repair/replacement/refund when the customer is filing a claim
8. Remaining Sum Assured: The Sum Assured minus the sum of previous claim amounts in case of EW cover. For ADLD Coverage, only 1 claim is applicable up to Sum Insured.
9. Manufacturer's Warranty: Warranty coverage provided by the manufacturer in respect of the Covered Product.
10. Part Payment: is calculated as repair estimate minus Remaining Sum Assured.

2. What is not covered?

1. Batteries (unless caused by accidental or liquid damage to the product), charger, Power Cord, parts not impacting the primary functionality of the product (like ice tray, egg tray or vegetable tray in refrigerators, detergent tray in washing machines etc.), aesthetic issues or periodic deterioration is not covered under the policy
2. Normal routine maintenance, cleaning, lubrication
3. Normal wear and tear items, not integral or necessary to the functioning of the products or routine service, or if there is wear and tear on the parts
4. Repair of the Covered product due to accident, misuse, abuse, neglect, or improper maintenance
5. Problems or defects caused by unauthorized operations or failure to follow the manufacturer's operation or maintenance instructions
6. Damage caused by unauthorized repair personnel is not covered. Unauthorized repair or replacement of Covered products shall result in the cancellation of this Extended Warranty Plan.
7. Any problems or defects not covered by Manufacturer’s Warranty
8. Replacement or ﬁxes of unauthorized software not installed by respective brand/company
9. Service made necessary by any external cause, including ﬁre, theft, acts of God, alteration, problems arising from software or hardware not supplied by the Manufacturer, power failures or shortages is excluded
10. Use of the covered product for commercial, rental or professional purposes, or use with unauthorized accessories not originally supplied with the product at the time of purchase.
11. Any defects which are subject to manufacturer’s recall, or which are covered under any other Plan or reimbursements
12. Consequential/incidental losses of any kind
13. Ignorance of any kind on the part of end customer
14. Transportation damage is not covered
15. Service of Covered product on which the Manufacturer’s label or logo, rating label or IMEI number have been defaced or removed or have been modiﬁed to alter their functionality or capability without the written permission of manufacturer
16. Claims that are false or fraudulent or intentionally exaggerated or if any false

3. Limitations and Exclusions

This warranty does not cover service or parts to correct issues resulting from any of the following:

1. The use of attachments, accessories, or alterations that do not conform to the manufacturer's specifications.
2. Lenses or flash units, unless they are already covered by the Manufacturer's Warranty.
3. Service for products that are not supported by valid proof of purchase.
4. Service on third-party products or software not supplied or authorized by the Manufacturer.
5. Software-related faults, including those resulting from incorrect installation or usage, viruses, or inherent bugs.
6. Problems made necessary using incompatible third-party products.
7. Any loss of software, data, or other information stored on the product. This warranty does not cover:

Software and Data: We are not responsible for any loss of software, data, or other information stored on the product.
Excluded Parts and Damages: This warranty does not cover the following parts or the cost of repairing damages to them:

o Plastic, rubber, and sheet-metal parts.

o Physical damage, including dents, scratches, paintwork, and product finish.

o Consumables and accessories, such as plugs, fuses, rubber pads, stabilizers, grills, casings, trays, batteries, light bulbs, light covers, cables, filters, attachments, toner, ribbons, tapes, blades, jars, covers, or plates.

1. If you authorize repairs for any of the issues or parts excluded under this warranty, you are responsible for all associated repair fees.
2. Defects resulting from faulty electrical wiring, plugs, switches, extension boxes, inverters, or grounding issues. This includes damages from accidents, sudden voltage surges, fluctuating voltage, or loose contacts.
3. Damages resulting from rat bites, insect infestations, or other forms of intrusion.
4. Damages due to negligence, dust, water seepage, corrosion, battery leakage or due to natural calamities like lightning, ﬂood, earthquake, other acts of God etc.
5. Costs and Services related to the installation, removal, dismantling, or relocation of the product.
6. Covered product which has been modiﬁed, altered, adjusted or repaired / serviced / moved / removed / installed by unauthorized person/s.
7. This plan is non-transferable and is valid only for the original purchaser of the product.
8. This plan does not cover remote control.
9. Jeeves shall be released from its Extended Warranty obligations if, during the term of the Manufacturer's Warranty, the manufacturer provides the customer with a refund for all or part of the cost of the covered product to settle its warranty obligations.
10. Jeeves shall facilitate any in-warranty calls made by the customer by coordinating with the OEM and keeping customer informed at all steps during the service request till closure.
11. Jeeves may not be accountable for any claims that fall under Manufacturer’s Warranty Category.
12. This plan does not cover any part or service that is already included under the scope of the Original Equipment Manufacturers (OEM) warranty.

4. Claim Process

1. Customers must report any damage to the covered product within three (3) days of its occurrence, provided such damage occurs within the active policy period along with all requisite supporting documents.
2. Upon intimation of any defect or damage by the Customer to Jeeves, Jeeves shall determine the mode of repair/ refund for the Customer.
3. In case of functional defects (owing to Brand Warranty), Jeeves will immediately raise the claim and keep the customer informed.
4. In case of damage protection claims, the Customer will be required to submit the mandatory documents within five (5) days to initiate the claim process, failing which the claim will be canceled and will not be re-logged.
5. After verification and processing of the mandatory documents, the Customer will have to pay the mandatory processing fee within three (3) days. Jeeves will convey the mode of payment to the Customer. In case of discrepancy or documents are incomplete, the claim is subject to be rejected.
6. If the Service Provider determines that the Covered Product is Beyond Economic Repair (BER), Jeeves shall notify the Customer accordingly. The Customer must, within two (2) calendar days of receiving such notification, inform Jeeves of their decision by selecting one of the following options:

a) Accept Refund settlement: The Customer may choose to receive a refund settlement as defined in Clause 6

b) Reject Refund settlement: Should the Customer reject the refund settlement option or fail to provide notification within the stipulated two-day period, Jeeves shall return the unrepaired Covered Product to the Customer within seven (7) working days. Following such an event, the Customer is not entitled to file any subsequent claim for the same damage or defect during the remaining Coverage Period.

4.7 All cases of refunds shall be processed by Jeeves within seven (7) working days of customer’s approval.

4.8 Claim Rejections - If a Claim was logged earlier under Damage Protection / Extended Warranty Cover and was rejected due to any reason (dependent on the Customer), the same claim cannot be logged in again.

Complete Appliance Protection Plan can be purchased from Flipkart website at the time of product purchase or Jeeves authorized representative.
All customer inquiries, complaints, or grievances must be submitted via the Company’s designated support channels, through the ‘Contact Us’ section at https://jeeves.co.in/support or the chatbot service at https://fkrt.it/chFmRrNN.
- Service - All days of the week except Sundays and public holidays.
- Working hours – 9:30 am to 6:00 pm.
- Appointments for home visits will be fixed as per mutual convenience.

5. Terms of coverage

1. Complete Appliance Protection Plan will cover only products that are covered by Manufacturer’s Warranty of 1, 2 or 3 years.
2. Complete Appliance Protection Plan only applies to items purchased as new.
3. This CAP Plan is limited to products with Manufacturer’s Warranty that are purchased in selected cities within deﬁned geographic boundary of the Republic of India. Information on whether Complete Appliance Protection Plan services are available in your city will be provided at the point of purchase of the CAP Plan
4. Complete Appliance Protection Plan shall become effective once Jeeves, at its sole discretion, accepts the application of the customer and shall continue to remain in force for the period as applicable, unless terminated earlier as per terms herein.
5. At point of service, Customer is required to show a proof of purchase (either –
Product purchase invoice AND/OR
Original Manufacturer’s Warranty certiﬁcate/card) of product.

Jeeves reserves the right to deny service and cancel the CAP Plan, without any refund whatsoever, if Customer fails to produce the above information

1. If an event occurs that may give rise to a claim under this Policy, or there are circumstances that are likely to give rise to a claim, Customer must inform Jeeves immediately, and, in any case by way of written intimation or by registered post not later than 72 Hours from the occurrence of the loss or the event giving rise to the claim.

6. Scope of coverage

1. Complete Appliance Protection Plan covers the cost of parts and labor charges for at-home service within the city/municipal limits of the Jeeves Service Centers. Cost of carry-in for defective products that need to be transported to the service center is also covered under this CAP Plan.
2. During the validity of the CAP Plan, Jeeves will attend to the Accidental Damage / Manufacturing defects reported by the customer, including replacement of the defective electrical/electronic components that are required to be replaced to make the product electrically functional. This is subject to the condition, the breakdown of the product being due to normal usage.
3. In case the defective unit needs to be transported to the service center, Customer shall arrange for the same and Jeeves will reimburse the amount. Customers shall take full responsibility for the product during transportation and indemnify Jeeves of any damage that occurs during this process.
4. All defective components replaced by Jeeves with a new component or component equivalent to new in performance when used shall become property of Jeeves and Customer shall not claim any right to the same.
5. In case complete refund is provided, the defective product shall become Jeeves' property, and the CAP Plan for the Covered product will be terminated without any refund.
6. In the event a service request is classified as BER, or if the covered product is deemed irreparable due to reasons including but not limited to unavailability of spare parts, discontinuation of the product model, or any other justifiable reason, Flipkart / Brand (in case of manufacturing defect) may, at its sole discretion, offer the Customer a refund, subject to the maximum limit of the Sum Assured (as per the table below).
7. Maximum Liability:

Years	Maximum Liability for Accidental Damage and Liquid Damage Cover	Maximum Liability for Extended Warranty Cover
1	40% of Product Purchase Price	Not Applicable
2	30% of Product Purchase Price	80% of Product Purchase Price
3	20% of Product Purchase Price	70% of Product Purchase Price

7. Covered Product Usage

1. Product is used as per the manufacturer's guidelines and as speciﬁed in the user manual supplied along with the product.
2. Product is used in the location as per the address given by the Customer to Jeeves. Address change, if any should be notiﬁed in advance by the customer either by visiting https://jeeves.co.in/support or by using our chatbot at https://fkrt.it/chFmRrNN.
3. CAP Plan stands void if
Serial number of Covered products has been altered, defaced or removed
Covered product which has been modiﬁed, altered, adjusted or repaired/serviced/installed/removed by unauthorized person/s
Covered product which has been transferred by Customer to any other person.

8. Representation and Responsibilities of Customer

1. To avail service, Customer must produce to Jeeves, at the time registration of complaint and at point of service- proof (serial number of Complete Appliance Protection Plan certiﬁcate) of purchase of this Complete Appliance Protection Plan and either
Product purchase invoice or
Original Manufacturer's Warranty certiﬁcate/card
1. It is the responsibility of the purchaser to correctly select the appropriate Complete Appliance Protection plan for their product, based on its condition, price, or place of purchase.
2. Properly maintain, store and use your item according to the manufacturer instructions
3. Customer shall provide representative of Jeeves with complete access to the covered product to effect necessary adjustments and/or repairs
4. Customer shall provide adequate storage space for spare components, Product/Equipment and adequate working space, light, heat, ventilation and electric current for use of Jeeves representative for provision of Services at Customer’s location
5. Customer shall take approval on the occurring cost estimate in case of situations where Jeeves or its representative/s is/are not directly in service – repairs, spare replacement, transportation of product to service center etc. This approval of cost estimate will be solely at Jeeves discretion and Customer shall engage with the activity only after Jeeves has approved of the cost involved
6. Charges and payments

For problems/defects/parts/services not covered within CAP Plan, services/parts provided by Jeeves, Customer shall make payment towards cash receipt or invoice is issued by Jeeves or its authorized representative Charges payable by Customer are inclusive of taxes, duties or levies unless explicitly stated
If due to any reasons, the Covered product is replaced by the original Manufacturer with a Product of different size/capacity/model/brand, Customer shall be responsible to make payment of differential amount to Jeeves for increase in the charges due to change in Product
Jeeves shall however, not be responsible for refunding if replacement of Covered product by the original manufacturer with a Product of different size/capacity/model/brand leads to reduction in charges for Complete Appliance Protection Plan services

9. Other terms & conditions

1. While Jeeves promises to attend to the damages/defects for the Covered product on priority, Jeeves shall not be responsible for delay in service and consequential loss of any to the customer. The maximum liability of the Jeeves shall be limited to refund of the Complete Appliance Protection Plan cost paid by the customer less taxes
2. In case the Covered product is sold/transferred to another party or the Covered Product is not available at the registered address/location, the Complete Appliance Protection Plan shall get automatically terminated and no refund shall be applicable.

10. Cancellation of Claim

1. One attempt per day for 5 days will be made to the customer to communicate the refund amount. If the customer is still not contactable, the case will be moved to a suspense account. After 5 days, reminders will be initiated once a week till the case is cancelled.

11. Termination and Cancellation

Jeeves reserves the right to terminate these Terms and Conditions with immediate effect if, at any time, the Customer:

1. Has collaborated with or assisted any third party in an attempt to fraudulently or dishonestly obtain funds from Jeeves or its Insurer.
2. Has acted in violation of any applicable Indian laws relevant to the use of the Plan.
3. Has failed to operate or maintain the Covered Product in accordance with the manufacturer’s prescribed guidelines.
4. Has breached any provision of these Terms and Conditions, or failed to act in good faith, with honesty, transparency, and bona fide intent towards Jeeves or the Insurer, including but not limited to providing false, inaccurate, or misleading information;
5. Has failed to return any goods or devices to Flipkart or its authorized Service Partner(s) when such return is required under the terms of the Plan; or
6. Has been subject to any final or conclusive action by Flipkart/Jeeves resulting in termination.
7. Furthermore, these Terms and Conditions, together with the applicable Plan, shall govern cancellations under the following circumstances relating to product usage:

If the serial number of the Covered Product has been altered, defaced, removed, or tampered with, where such serial number is present;
If the Covered Product has been resold, transferred, or used by the Customer for any purpose other than its intended personal use;
If the Covered Product is used for non-personal, commercial, or unauthorized purposes.
In addition, in the event of any discrepancy or mismatch between the Covered Product’s Serial Number or Unique Identifier (as required for Plan fulfillment) and the information recorded on the Purchase Invoice, these Terms and Conditions shall become null and void after ten (10) days from the date of Plan Activation. During this period, the Customer may contact Flipkart to update or modify the relevant information.

12. Data Protection

1. The details you provide to make your Complete Appliance Protection Plan purchase will be stored and used by the Administrator – Jeeves Consumer Services Pvt. Ltd. This information may be shared with third parties for the purpose of handling claims and repairs. Your data will, at all times, be held securely and handled with the utmost care in accordance with all principles as deﬁned by Data Protection Laws of India.

Service Recovery policy for VAS, at product level:
- Service SLA: 30 working days from the date of raising the claim
- Service SLA Breach (Excluding Customer Initiated): If there is a breach of 30 days, then Jeeves will refund the Remaining Sum Assured amount as mentioned in clause 6.7

Note: Refund of Remaining Sum Assured amount would be initiated post receipt of Original Product from customer’s end. Ownership of the original Product must be transferred by the Customer to Jeeves. The transfer of ownership can be done through the execution of transfer agreement at the time of pickup of the Product.

Indemnity
1. The Customer agrees to indemnify, defend, and hold harmless Jeeves, its affiliates, subsidiaries, group companies, partners, and their respective directors, officers, employees, and agents (collectively, the “Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, penalties, obligations, demands, actions, or expenses, including reasonable attorneys’ fees, arising out of or in connection with:

(a) any breach by the Customer of these Terms, the Privacy Policy, or any other applicable policies;  

(b) any violation of applicable laws, rules, or regulations by the Customer;  

(d) any unauthorized, improper, illegal, or wrongful use of the Customer’s account, whether by the Customer or any third party, with or without the Customer’s consent.

This indemnification obligation shall survive the termination or expiration of these Terms and the Customer’s use of the Services.

15. General Terms and Conditions for Extended Warranty Plan:

1. This Plan is valid only in India. The minimum age of the customer to participate in Plan is 18 years.
2. Jeeves will make every effort to resolve issues within the committed timeframe. However, service timelines don't apply when events outside our control, like global supply chain disruptions, cause delays in providing spare parts. We'll keep you informed and provide confirmation from the brand about any such delays.
3. Plan is open to only end customers and not resellers.
4. The original Product should be bought on the Flipkart Platform.
5. This document is an electronic record in terms of Information Technology Act, 2000, and the Rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
6. The customer releases and holds harmless Jeeves, its agents, aﬃliates, and employees from and against any claims, damages, or liability of any kind, including personal injuries, death, or property damage, or any direct, indirect, consequential, incidental or other damages, which the Customer or anyone else may suffer as a result of participation in this Plan.
7. By participating in the Plan, customers agree to the collection and usage of their personal information by Jeeves and acknowledge that they have read and accepted Jeeves’s privacy policy. Further, the Customer hereby agrees that his personal information may be transferred by Jeeves, or any other entity involved in the management of the Plan.
8. The operation of the Plan is subject to force majeure events and on the occurrence of such an event, the Plan may be withdrawn at the sole discretion of Jeeves and Jeeves shall not be liable for damages under any circumstances.
9. The customer shall contact Jeeves for any disputes/issues related to the Plan and Further, the Customer agrees that for any defects regarding the Product, the Customer shall have a direct recourse against the seller of the Product and Jeeves shall not be held liable.
10. The Plan is subject to applicable laws and regulations and is void where prohibited by law. In an event that the operation, security, or administration of the Plan is impaired in any way for any reason, including, but not limited to fraud, virus, or other technical problem, Jeeves may, in its sole discretion, either

to cancel the Plan and refund the Price
to suspend the Plan to address the impairment and then resume the Plan in a manner that best conforms to the spirit of these laws.
1. All taxes or liabilities payable to any regulatory authority shall be borne by the customer and/or billed to the account of the customer.
2. The Plan and the Terms and Conditions herein shall be governed by the laws of India. The courts of Bengaluru shall have exclusive jurisdiction for any disputes arising out of the Plan and/or this document.

Subject to the above, all the terms and conditions of the Plan as given hereof and standard terms and conditions, user agreement, privacy policy (subject to change) of Jeeves shall be applicable on the Customer. In the case of any conﬂict between the terms and conditions contained herein and the terms and conditions, user agreement, terms of use and privacy policy of Jeeves, the terms and conditions, user agreement, terms of use and privacy policy on Jeeves shall prevail.