Complete Mobile Protection
Q. What is "Complete Mobile Protection" by Flipkart Protect?
The very first thing you should do while buying the phone is protect it with the right Protection Plan. No matter how expensive the phone, it's important to get it covered because mobile phones are prone to damage and are expensive to repair. Complete Mobile Protection is a complete post-purchase solution. It takes care of any and every mobile related post-purchase need for you. In case you face any issues or have any query regarding your brand-new smartphone, all you need to do is reach out to https://fkrt.it/chFmRrNN or https://jeeves.co.in/
Q. What issues are covered under Complete Mobile Protection?
With Complete Mobile Protection, Flipkart brings you a complete post-purchase solution for all your service needs. Contact us for any issue with your Mobile purchase and we'll solve it for you. Under Complete Mobile Protection umbrella we cover,
- Accidental Damage including Broken Screens
- Liquid Damage to the Phone
- Any hardware or software defects
Q. What are the Benefits under Complete Mobile Protection?
Multiple options for repair:
- Get upfront cash payout in case you prefer getting it repaired yourself or
- Let Flipkart do all the work for you to get the device repaired, including doorstep pickup and drop
Brand Authorized Service Centers with genuine spare parts used for all repairs
- Free Doorstep Pickup and Drop
- Guaranteed Repair or Replacement
- Auto-activation of Policy post delivery
- Completely Hassle-free Paperless Claim Process
Q. Who is providing this service?
'Complete Mobile Protection' is a Flipkart offering. Services under the Program are offered by Jeeves Consumer Services Private Limited which is a Flipkart group company.
Q. How can I buy Complete Mobile Protection for my Smartphone?
You can buy Complete Mobile Protection only on Flipkart. Please add Complete Mobile Protection along with the new Smartphone device you wish to purchase in the same cart.
Q. Can I Buy Complete Mobile Protection after I've already purchased the phone?
No, as of now, you can only buy Complete Mobile Protection along with a Smartphone purchase on Flipkart. However, in future, you may be able to purchase it at the time of delivery.
Q. How will my policy be activated?
There is no activation required. Your policy will get activated through the details you have already provided at the time of placing the order.
Q. Do I need to provide any additional information for activation of the policy?
No. You don't need to provide any additional details apart from what you provided to Flipkart at the time of purchase.
Q. How do I get a policy confirmation?
Flipkart will send email confirmation to you with all the detailed T&C and other helpful details. You will get the details within 24 hours from the time the device is received.
Q. When can I make a claim?
You are eligible to make a claim anytime post the start date as communicated over activation email till the date when policy expires. Policy will expire as per the tenure of the policy and will begin from the date of delivery.
Q. How can I make a claim?
Reach out to https://fkrt.it/chFmRrNN or https://jeeves.co.in/
Submit relevant docs\pictures and Bank A/C information through the link shared over email
In case you are eligible for cash payout, payment will be disbursed to the Bank A/C within 24 business hours
In case of accidental damage repair, pay a nominal amount as processing fee via online link
Device will be picked up, repaired and dropped back to you within promised date
Q. What happens to my personal data which is there in the device?
Your device will be formatted during the repair process. Please backup your data before handing over the device to the pickup agent.
Q. How can I check the status of my claim?
Reach out to https://fkrt.it/chFmRrNN or https://jeeves.co.in/
Q. When will I get my device back?
The program offers a guaranteed repair SLA (10 or 15 days depending on your location) to you which will be communicated post purchase via email. SLA (service level agreement) is defined as the total time elapsed between the pick-up of the Covered Product from the Service Address and the first attempt to deliver back the device to your address. If you don't get your device back within promised date, you will be eligible to get an Flipkart EGV of Rs 500.
Q. Can I raise multiple claims?
You can raise only one claim for any accidental or liquid damage. However, you may claim any number of times for repairs covered under brand warranty. Brand Warranty covers any manufacturing defect which hampers the normal functioning of the phone.
Q. Will the device be picked up and dropped back from my residence? Will I be charged separately for the pickup and drop service?
Under Complete Mobile Protection program, you can avail unlimited free pick-up and drop for your device. There will not be any additional charges for the same.
Q. Can I avail of only one of either pick-up or drop?
Pick-up and Drop are part of a single service consisting of 2 legs. Availing of only one leg of the service i.e. only pick-up or only drop is not allowed.
Q. What happens if my claim gets rejected? Can I claim again?
Yes, subject to furbishing substantial additional information; we will objectively re-evaluate your claim. However, if it’s rejected it cannot be logged under the same issue.
Q. What if I want to change the device covered under policy?
You can't change the device covered under policy unless authorized by the Brand or by Flipkart.
Q. What if I resell the device? Is the policy transferable? What if I'm buying the device as a gift for someone?
Yes, the policy is transferable. Jeeves should be duly informed with details of new owner (Name, Phone number, Address) of the device by reaching out to https://fkrt.it/chFmRrNN or https://jeeves.co.in/. Failing to do so will disrupt your seamless claim process.