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Last Updated: 10th March 2025

Version: 2

Complete Mobile Protection by Jeeves (A Flipkart-group Company)

Terms & Conditions

Section - 1

General Terms & Conditions (T&Cs)

Definitions

“Customer”, “You” or “Yours” shall mean the party in whose name the Plan has been purchased.
“Claim” shall mean the formal request from the Customer through any of the channels listed in these T&Cs for compensation and/or repair due to a Covered Incident.
“Covered Product” or “Device” or “Appliance” shall mean the electronic device or an appliance covered by the Plan.
“Covered Incident” or “Covered Damage” shall mean any event during the time of fair usage of the Covered Product which causes it to malfunction and the reason is specified under the Plan Terms. For example: liquid damage.
“Covered Period” shall mean the duration for which the Covered Product is covered under the scope of these T&Cs.
“Coverage” shall mean the type of issues or damages that are protected under the Plan.
“Insurer” shall mean the third-party insurance company registered with the Insurance Regulatory and Development Authority of India (IRDAI), as Jeeves may partner with from time to time.
“Invoice Value” shall mean the value of the Covered Product as per the original invoice of the product sans any discount (bank discounts, payment discounts, etc., except discounts due to product exchange and/ or other Flipkart vouchers (EGVs)).
“Plan” shall mean a service contract offered by Jeeves providing Coverage for specific types of Device damage or failures.
“Platform” shall mean the Flipkart online platform accessible on desktop through www.flipkart.com or on mobile devices through Flipkart M-App/ Flipkart Lite Platform where the Covered Product is sold.
“Plan Fees” shall mean the fees chargeable to the Customer at the time of purchasing any Plan.
“Excess Fees” or “Processing Fees” or “Deductible” shall mean any additional fees which may be chargeable to the Customer during the time of service fulfillment.
“Plan Activation” shall mean the date of activation of Plan upon successful receipt of the Plan Fees.
“Plan Terms” shall mean the specific terms and conditions related to the purchased Plan.
“Promise SLA” shall mean the time taken to process the Claim from the time the Customer raises a claim till the final resolution of that claim. This will form part of the Plan Terms
“Personal Information” or “PII” shall mean any information that can be used to identify an individual such as Name, Age, Date of Birth, Government ID Proofs, Phone Number, Email Address, etc.
“Refund Window” shall mean the time period from the date of Plan Activation until which the refund can be made to the Customer for the Plan Fee.
“Service” shall mean the services which have been promised to be fulfilled by Jeeves and/ or its affiliates under these T&Cs.
“Service Request” or “Claim” or “Ticket” shall mean a request made by the Customer under the scope of these T&Cs.
“Service Provider” or “Service Partner” shall mean any third-party service partner authorized & affiliated by Jeeves. Unless otherwise stated, Jeeves shall be the Service Provider.
“Termination” shall mean the end of the Plan.
“Terminal Action” shall mean any action taken by Jeeves, at its sole discretion, in favour of the Customer, which may include refund wherein Jeeves is unable to repair the Covered Product.
“Terms & Conditions” or “T&Cs” shall refer to Section - 1 (General Terms) read in conjunction with Section - 2 i.e. “Plan Terms” unless otherwise stated.

Purpose

These Terms & Conditions govern the sale and provision of the Plan(s) available from Jeeves and offered on the Platform, or sold by Jeeves directly or through any third-party Service Provider, to the Customer.
These Terms & Conditions define the framework and the respective obligations for each Party in relation to the Plan.
Customer acknowledges the receipt of these Terms & Conditions, as applicable and agrees to be fully bound by these. By purchasing the Plan provided by Jeeves, Customer shall be deemed to have accepted these Terms & Conditions unconditionally.

The Customer must be at least 18 years old as on the date of purchase of the Plan. The customer also agrees to be in compliance with the applicable Indian laws as may be relevant for the Plan which is availed of by the customer. The Personal Information provided by for the purposes of availing of the Plan is and shall be true and accurate. Additionally, the Customer must use the Service for its intended use only.
The Customer consents to sharing their PII to Service Provider and/or Insurer as may be required, and as necessary to provide the Services, conduct our business operations, or when we believe that applicable law permits or requires disclosure, we may share PII with these Service Providers, including entities which provide for hosting and system administration, payment processing, analytics, insurance services, or client support, to the extent necessary and in accordance with the legal bases set forth above. These Service Providers only receive PII necessary to fulfill the services they provide. Under no circumstances are such Service Providers permitted to use obtained PII for any purpose other than to provide with the designated services.
The Customer consents to recording of any data exchanged between the Customer and Jeeves, including but not limited to account details, messages and calls, for the quality assurance and training purpose of our customer support team.
The Customer consents to receive communications from us regarding updates and notifications via emails, SMS texts or phone calls about the Service and/or Service Request. Provided the information is urgent and necessitates immediate attention, Jeeves may reach out to the Customer from 6PM to 10PM.
The Customer provides consent for us to modify these T&Cs, benefits, and other aspects of the Program at our sole discretion. Jeeves will try to notify the changes (if applicable to any existing Program) to the best of its ability.

Claim Acceptance & Fees

Any Service Requests raised by the Customer will be accepted & processed subject to the following:
- The Customer having accepted & complied with the T&Cs. Acceptance & compliance shall also extend to the amendments to either of the Terms which may be communicated to the Customer from time to time;
- The Customer having provided Jeeves with full and accurate information in connection with the Coverage as may be applicable;
- The Customer having acted in a bona fide manner to make a service request;
- The Customer having complied with the following requirements of the Insurer or Service Provider, if any, for the purposes of processing the Claim/ Service Request:
  - Insurer’s claim form duly filled & signed by the Customer; and
  - Invoice copy
  - Govt. issued ID proof
  - Any other document as may be required and duly intimated to the Customer.
- Any other conditions as may be specified in the Plan Terms.
Jeeves will only accept the Service Request if the Customer intimates Jeeves within three (3) days (five (5) days for Televisions, Air Conditioners, Refrigerators, Microwave Ovens, Washing Machines) from the date of damage having occurred or discovered.
Jeeves shall charge Customers a Plan Fees depending on the Plan purchased. This Plan Fees shall be non-refundable unless otherwise stated in clause (5) of these T&Cs.
Depending on the chosen Plan, Plan Fees may exclude certain classes of fees which are essential to perform the promised service. These fees, hereinafter referred to as “Excess Fees”, shall be borne by the Customer in full and be payable to Jeeves. Only after the receipt of such a fee, if applicable, shall Jeeves provide the service to the Customer. Certain cases where Excess Fees may be required are Out-Of-Warranty cases, etc.
Details of Plan Fee will be a part of the Plan Terms (Section - 2)
Notwithstanding anything contained hereinabove, the Insurer and/or Jeeves shall not be obliged to entertain any Service Request from the Customer unless (i) the Customer is over the age of 18 years at the time of Plan activation and a resident of India, and (ii) the Plan Fee has been paid.

Cancellation/ Termination of the Plan

Jeeves will cancel these Terms & Conditions if the Customer has at any time:
- Agreed to help any 3rd party to try to fraudulently or dishonestly obtain money from Jeeves or the Insurer;
- Is in violation of applicable Indian laws as may be relevant to the use of the Plan;
- Failed to use the Device in accordance with the manufacturer’s guidelines;
- Failed to meet the T&Cs, or to act in good faith, openly, honestly and in a bona fide manner towards Jeeves or the Insurer including by providing false or misleading information;
- Customer fails to return to Jeeves or its authorized Service Partner(s) any goods/ devices which are to be returned as per the terms of the Plan to Jeeves or to its authorized Service Partner(s); and,
- Any terminal action has been taken by Jeeves.
These Terms & Conditions (along with Plan) shall also govern cancellations, given the following product usage circumstances:
- Wherever, the serial number of the Covered Product is available, in those cases, If the serial number of the Covered Product has been altered, defaced or removed;
- If in cases, Jeeves has issued a replacement device except when Brand is giving the replacement device for the Covered Product;
- If the product has been re-sold, or is used for any unintended use by the original customer;
- If the product is used for non-personal use (ex. commercial), determination of which shall be on sole discretion of Jeeves.
If notice of termination is provided by the Customer within the Refund Window, a full refund is available, subject to the maximum Plan Fees paid by the Customer. However, if the Customer has lodged a service request or availed of any benefit under any of the Plan Terms after the Plan Activation, no refund will be available. After the expiry of the Refund Window, for any cancellation by the Customer, Jeeves will not refund the Plan Fee. Refund Window shall be seven (7) days from the date of Plan Activation.
Jeeves may cancel these T&Cs, if in case, it deems itself unserviceable to serve the Plan wherever the Customer has relocated from the initial place of product delivery. In the event of cancellation, Jeeves shall not be liable for any refunds, whatsoever.
Jeeves reserves the right to cancel these T&Cs if the Covered Product is transferred or sold by the Customer at any point during the Covered Period.
In case of mismatch between the device Serial Number/ Unique Identifier as may be required for the fulfillment of the Plan Terms and the same details on the Purchase Invoice, these Terms & Conditions shall deem to be null and void after ten (10) days from the date of Policy Activation, during which the Customer can get the details remapped by contacting Jeeves.

Confidentiality

The Customer shall remain responsible for maintaining confidentiality of the information, as well as their display name, login and password details. The Customer agrees that if they provide any information which is untrue, inaccurate, not current, or incomplete or Jeeves has reasonable grounds to suspect that such information is untrue, inaccurate, not current, incomplete, or not in accordance with the Terms of Use of the Platform, Jeeves shall have the right to suspend or terminate the Plan(s).

Precedence of Terms

In case of any discrepancy in these terms, the T&Cs sent (via email) to the customer at the time of Plan purchase shall take precedence. In case of absence of such email, the terms set forth in these T&Cs shall prevail.

Limitation of Liability

By using the Services, you agree that the liability of Jeeves, its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners and licensors, shall be limited to the Invoice Value of the Covered Product. In no case shall Jeeves, its directors, officers, employees, affiliates, agents, contractors, principals, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or for any other claim related in any way to your use of the Services, or any loss or damage of any kind incurred as a result of the use of the Services.

Indemnity

The Customer shall defend, indemnify and hold harmless Jeeves its owners, affiliates, subsidiaries, group companies, partners (as applicable), and their respective officers, directors, agents, and employees (“Indemnified Parties”), from and against any Claim or Service Request, demand, damages, obligations, penalty, losses or actions (including reasonable attorneys’ fees) made by any third party against the Indemnified Parties or imposed against the Indemnified Parties, due to or arising out of the Customer or Customers’ affiliate’s or relative’s: (a) breach of these Terms, the Privacy Policy and/or any other policies; or (b) violation of any applicable law, rules, regulations; or (c) violation of the rights (including infringement of intellectual property rights) of a third party or Jeeves; or (d) unauthorized, improper, illegal or wrongful use of your account (including by the Customer or by any person, including a third party, whether or not authorized or permitted by the Customer). This indemnification obligation will survive the expiry or termination of these Terms and/or the Customer’s use of the Service.

Notices

Any notice, approval, consent or other communication required or permitted under these Terms & Conditions shall be in writing, in English language, and shall be deemed to be validly given and effectively served upon when (1) delivered personally, (2) mailed by registered or certified mail, or (3) transmitted by facsimile with a confirming copy sent by overnight mail or courier service to the Parties at the addresses and facsimile numbers provided by each Party. Any such notice, approval, consent or other communication shall be deemed to have been duly served (if delivered personally or given or transmitted by facsimile) immediately or (if given or made by local mail) 48 hours after posting or (if made or given by overseas mail) seven days after posting and in proving the same it shall be sufficient to show that the envelope containing the same was duly addressed, stamped and posted. Notice given by a Party’s counsel shall be considered notice given by that Party.

Customer Support

In case of any query or complaint the Customer can reach out to Jeeves either by visiting https://jeeves.co.in/support or by using our chatbot at https://fkrt.it/chFmRrNN.

Miscellaneous

All the decisions of Jeeves and/or the Service Provider and/or the Insurer in relation to these T&Cs (including but not limited to serviceability & genuineness of service requests) shall be final and binding on the Customer.
Jeeves may subcontract the services provided without any prior notice to the Customer.
Jeeves will attempt to deliver and provide the service to the Customer to the best of its ability. In case, Jeeves is not able to return the Covered Product (repaired, or otherwise) or refund the Customer against the Service Request because of non-cooperation or non-availability of the Customer, Jeeves shall only hold the Covered Product for 15 days from the last Customer update (for refund cases, Jeeves will try to reach out for a maximum period of seven (7) working days). Post this period, if the Customer is still unreachable or non-cooperative, Jeeves reserves the right to liquidate/ write off/ sell the Covered Product, and the Customer will not be entitled for any refund/ replacement in such a scenario. Further, the Claim will be cancelled, and the Customer cannot raise the Claim for the same reason again.
After the return of the Covered Product, in case of any damages due to logistics or issues related to the delivery of the Covered Product or any service-related issues, the Customer must approach Jeeves within one (1) day of receipt of the Covered Product.
In case any additional Plan Fees may be required from the Customer for delivery of the service as per the Plan Terms, Customer will be given a maximum time of five (5) days to accept & pay the additional Plan Fees. Failure to do so will result in cancellation of the service request/ claim. This time period will not be a part of the Promised SLA.
Refund, if applicable, may be processed in the form of Flipkart Gift Vouchers (EGVs) or to the Customer’s Bank Accounts, depending on the Customer’s preference.
In case of the differential warranty between the main product and the product parts (such as Panel, Screen, etc.), the coverage under this program will be guided as per the warranty of the main product only.

Grievance Redressal Mechanism

The Customer can reach out to the Grievance Officer of Jeeves for any grievances related to the Product or Service. Redressal Mechanism is available at the link: https://jeeves.co.in/terms-of-use (please refer to the Jeeves website for latest updates)

Section - 2

Complete Protection Plan (Mobile) by Jeeves (A Flipkart-group Company)

The terms and conditions herein are specific terms and conditions as applicable to the “Complete Protection” program. These should be read in conjunction with the General Terms and Conditions (Section - 1). These conditions are in addition to and not in derogation of the General Terms and Conditions.

Definitions

“Brand Warranty” or “Manufacturer’s Warranty” or “Brand Warranty Period” shall mean the Coverage provided by the brand at the time of purchase of the Covered Product.
“Damage Protection” shall mean the Coverage against any claim of Accidental damage or Liquid Damage as outlined in the Inclusions & Exclusions of this Plan.
“BER” shall mean “Beyond Economical Repair” which refers to Claims where the cost of repairing the damaged Covered Product exceeds a certain threshold as set forth in these T&Cs.
“Document” or “Mandatory Documents” shall mean all such documents which form a part of the Claim registration. All the documents shall collectively be referred to as such.
“Functional Defects” shall mean all such defects which are covered under the Brand Warranty and may result in the non-functioning of the Covered Product.

Background

The Complete Protection Plan is a comprehensive service plan that provides protection against the variety of damages and malfunctions to the Covered Product after Plan Activation.
The Complete Protection Plan shall entail Coverage against any issue covered under Manufacturer’s Warranty and incidents for Damage Protection for the Covered Period.
Coverage provided under this Plan for different Covered Periods:
- During Brand Warranty period: Jeeves shall only assist the Customer in getting the Claim serviced by the Brand if it is covered within Brand Warranty. If the Claim is against Damage Protection, then Jeeves shall service the claim.
- Post Brand Warranty period (only if applicable): Jeeves shall service the Claim if it’s related to the Manufacturer’s Warranty or related to Damage Protection. The Customer is not expected to visit Brand during this period.

Plan Key Features

List of key features of this Plan are added in the table below,

	Manufacturing Warranty Cases	Damage Protection
Number of Claims	Unlimited	One (1)
Total Promised SLA	Up to 15 working days	Up to 15 working days
Compensation for Delay in Service	INR 500	INR 500
Processing Fee	Zero	Refer Clauses below.
Inclusions	Manufacturing defects resulting in functional issues such as lines on screen, faulty buttons, etc. and if covered within Brand Warranty	Any accidental or liquid damage caused by indeliberate action
Exclusions	Unauthorized modifications or improper handling of the device, cosmetic damages, theft, etc.	Any damage which doesn’t result in non-functioning of the device
Repair Mode	“Doorstep Pickup & Drop”	“Doorstep Pickup & Drop”
Repair Warranty for Parts used	90 days	90 days

The list is only an indicative list of key features of this Plan and is not an exhaustive list. It should be read in conjunction with these T&Cs.
Plan Duration: Up to one (1) year depending on the chosen plan.

Plan Activation & Grace Period

Plan shall be activated upon successful delivery of the Covered Product.
During the first seven (7) days of the Plan Activation, there will be a grace period during which no claim will be admissible by Jeeves and any claim received is subject to be canceled.

Covered Products

List of devices: Mobiles.
Refurbished, used or second-hand devices aren’t covered under this program.

Claim Limits

“Unlimited” claims of Functional Defects covered under the Manufacturers’ Warranty until the BER value or Depreciated value is reached.
One (1) claim of Damage Protection due to unforeseeable damages.

Deductible & Other Fees

Deductible shall only be applicable in case of Damage Protection (including Screen Damage cases), and shall be payable over and above the Plan Fees as per slabs below:

Device Price (as per Invoice)	Deductible (in INR, inclusive of taxes)
0 to 9,999	500
10,000 to 24,999	1000
25,000 to 39,999	1500
40,000 & 59,999	2000
60,000 & Above	2500

BER, RSA, Refund & Cash Payout

For cases of Screen Damage, the Customer shall be given an option of direct cash payout equivalent to 25% of the device price (Invoice Value of the Covered Product).
For damages other than Screen Damage, Sum Assured shall be as follows:

Time since Purchase	Applicable Coverage	Sum Assured
0 - 6 months	Everything except Screen Damage	50%
7 to 12 months	Everything except Screen Damage	40%

For all practical purposes, BER shall be equivalent to the Sum Assured of the Covered Product. Whenever the repair costs exceed the Sum Assured, it shall be marked as a BER.
In case of service being marked as BER or if the device is beyond repair due to unavailability of spare parts, or device model being phased out in the market or any other reasons, Jeeves at their discretion may refund the Customer as per the Sum Assured. After refund, the Plan will expire and the Customer will not be able to log any new claims against the Covered Product under this Plan.

Exclusions

Loss or Theft of the Covered Product under any circumstances.
Unauthorized repair of the Covered Product.
Intentional damage to the Covered Product.
Losses or Damages to the accessories and/or ancillary devices of the Covered Product (example, charging adaptor, memory cards, etc.), even if it is covered under the Brand Warranty.
Non-operating & cosmetic damages to the Covered Product, such as damage to the product finish, dents, or scratches, which doesn’t cause any functional damage to the Covered Product.
Normal wear and tear of items not integral to the functioning of the Product.
Damages to the Covered Product because of the product not being used in accordance with the Manufacturer’s guidelines, including short circuiting during power surge, usage of mobile while riding a bike, etc.
Loss of data or loss of installed software.
Damages or losses caused by
- Confiscation by Government or local authorities or security agencies,
- Commercial hire/ rent of the Covered Product,
- Transit or logistics; and,
- Theft, burglary, and accidents including earthquake, storms or hurricanes, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious damage, impact, corrosion, battery leakage, acts of God, animal or insect infestation or intrusion.
Breakdowns caused by computer virus to the Covered Product.
Costs if no fault is found with the Covered Product.
Damage / failure caused before or during Product delivery.
The cost of repairing, restoring or reconfiguring the computer software.
If the Covered Product has been re-sold, or is used for any unintended use by the original customer.
If the Covered Product is used for non-personal use (ex. commercial).
Fraud or criminal activity on the part of the Customer.
Any type of self- repair or attempted self- repair.
Any damage or loss occasioned from any water borne craft, unless such damage is caused by the accidental ingress of liquid/water, and if the Customer has taken reasonable care to protect the Device from damage.
Internal leakage of the battery, unless covered under the Brand Warranty.
Any loss related to indemnification for the Value-added services.
Minor damage/scratch on the device screen.

Claim Rejections

If a Claim was logged earlier under Damage Protection and was rejected due to any reason (dependent on the Customer), the same claim cannot be logged in again. Even if the claim wasn’t rejected, Jeeves cannot change the option from repair to payout or vice versa when the claim is filed.

Claim Process

Upon intimation of any defect or damage by the Customer to Jeeves, Jeeves shall determine the mode of repair/ refund for the Customer:
- In case of functional defects (owing to Brand Warranty), Jeeves will immediately raise the claim and keep the customer informed.
- In case of damage protection claims, the Customer will be required to submit the mandatory documents within seven (7) days to initiate the claim process, failing which the claim will be canceled and will not be re-logged.
After verification and processing of the mandatory documents, the Customer will have to pay the mandatory Deductible amount within three (3) days. Jeeves will convey the mode of payment to the Customer. In case of discrepancy or documents are incomplete, the claim is subject to be rejected.
On receipt of the Deductible amount, and preliminary assessment of the claim, the Customer will be given these options:

Extent of Damage	Applicable Option	Coverage	Tentative SLAs (from receipt of Deductible/ processing fee)
Screen Damage (option 1)	Direct Cash Payout	No pickup of device, Plan to be cancelled after availing the option	3 to 5 working days
Screen Damage (option 2)	Brand-Authorized Repair	Pick-up & Drop, Repairs up to RSA value	15 working days
Other cases of damage except Screen Damage	Brand-Authorized Repair	Pick-up & Drop, Repairs up to RSA value	15 working days

Once an option is chosen by the Customer, it cannot be changed. Jeeves will get back to the Customer within one (1) day on the next steps after the Customer has informed Jeeves.
For Brand-Authorized Repair cases, Jeeves shall initiate a doorstep pickup service from the Customer’s home or the address which they want it to pick up from, absolutely free of cost. Jeeves shall ensure the safe transportation of the device to the Service Provider. Jeeves shall strive to get the device repaired from a brand authorized Service Provider. Jeeves will arrange the pickup of the device within two (2) days from the date of Customer confirmation.
In cases where the Customer has chosen Brand-Authorized Repairs, if the Service Provider deems that the repair of the Covered Product is BER, then the Customer will be informed and will need to intimate the decision to avail refund (up to RSA value) for such cases to Jeeves within two (2) days. If the Customer decides to reject the offer or fails to intimate Jeeves, Jeeves shall deliver the device within seven (7) days from the date of intimating the offer to the Customer. The Customer will not be entitled to another claim for the same cause again in the remaining Covered Period.
For all cases of refunds, Jeeves shall process them within seven (7) working days.
Before the pickup of the Covered Product from the Customer’s doorstep, there could be a Tech Visit conducted by the Service Provider to assess the extent of damage and/or repair the Covered Product at the doorstep itself. In either case, Jeeves will intimate the Customer.

Mandatory Documents

Valid government issued ID proof of the Customer (except Aadhar card).
Images of the damaged product from all the 4-sides (Front, Back, Left side & Right side) in full view without any screen guard or any cover, clearly reflecting the damage.
The IMEI number image in full view on the screen of the damaged device (with all the 4 corners of the damaged device visible)
- If the display is blank, an IMEI sticker should be visible on the back panel of the phone. This will be accepted only for cases where the repair will be performed by Jeeves.
NEFT details of the Customer. In case the Customer wishes to share a third-party’s NEFT details, then the Customer must submit the identification proof of that third-party individual in addition to the Customer’s own ID proof.
Invoice Details/ Copy of the Covered Product clearly mentioning the Serial Number of the damaged device.

Service Terms

If the Customer has relocated to another location, “repair” facility will be provided only if the new address is located within the serviceable areas. Jeeves may opt for a direct cash reimbursement in case the address is unserviceable. In case of cash reimbursement, however, the Customer will need to produce the following:
- An original repair invoice from the brand authorized service center for the repairs performed on the Covered Product;
- Job Sheet for the repair; and,
- Images of the defective Product & Serial Numbers.
For Claims under Brand Warranty or Functional Defects, only pickup and drop facility will be provided to the Customer. However, in case of Damage Protection Claims, the Customer can either choose a repair facility or a cash settlement option, this decision, however, can only be made once at the time of logging of Claim.
Jeeves commits to a Total Promised SLA to the best of its ability.
Subject to these T&Cs and force majeure events, Jeeves shall strive for fulfilling its obligations within the defined SLAs. If Jeeves is unable to meet the Total Promised SLA for whatsoever reasons (excluding reasons beyond its control), the Customer shall be entitled to receive a Token of Apology from Jeeves.
Any delay from the Customer during the claim period (such as delay in payment of excess fees, delay in payment of part fees, etc.) shall be excluded from the calculation of the Total Promise SLA.
Any delay arising out of disruptions in the supply of spare parts from the brands shall also be excluded from the calculation of the Total Promise SLA. However, in such cases, Jeeves will promptly inform the Customer of the delay along with a written confirmation from the brand representatives on such delay.
All the repairs performed by Jeeves under these T&Cs shall bear a warranty period of ninety (90) days from the date of delivery of the Covered Product back to the Customer.

Other Miscellaneous Terms

- On receipt of any Claims during the Brand Warranty period, Jeeves shall only facilitate the service on-behalf of the Customer by coordinating with the brand. Jeeves shall strive for Keeping Customer Informed at all times during the service request until the closure of the request. Jeeves shall not be accountable or liable for any delay in service from the brand of such claims, and no refund will be provided by Jeeves if at all required.
- Jeeves and/or the Insurer and/or the Service Provider shall not be liable for the exclusions as mentioned above.
- In any action suit or other proceeding where Jeeves alleges that by reason of the exclusion provisions any loss or defect is not covered by the terms, the burden of proving that such loss or defect is covered shall be upon the Customer.