Frequently Asked Questions
Q. What is Digital Suraksha?
Digital Suraksha is a group insurance policy which covers for direct financial loss as a result of unauthorised digital financial transactions.
Q. What is considered Unauthorized Digital Financial Transaction?
Unauthorized Digital Financial Transaction shall mean electronic transaction/transfer from Insured Beneficiary’s account to a Third Party account consequent upon Identity Theft, arising out of below perils
- Cyber Attack(s)
- Phishing/Spoofing E-Mail and/or Messages and/or Links and/or telephonic calls
- Simjacking
Q. Who is providing this insurance?
The insurance is provided by Bajaj Allianz General Insurance Company. All claims will be directly settled with Bajaj Allianz.
Q. What is not covered in this insurance?
- Any transactions involving physical money / cash / currency or currency equivalent, including withdrawal of money from Automated Teller Machine (A.T.M)
- Direct Financial Loss as a result of physical loss/ theft of card, phone, laptop or any other device
- Gross negligence in taking precautions to safeguard Insured Beneficiary’s Personal Data
- Cyber Extortion Loss
Trading Any losses or liabilities connected with any types of purchase or sale transactions or other dealing in
- Securities, commodities, derivatives, foreign or Federal Funds, currencies, foreign exchange, currency swap,
- crypto currencies, non-fiat currencies and the like.
Full list of exclusions can be found in the policy wording
Q. What is the discovery period?
Discovery Period means the period commencing immediately after the expiry date of the Cover Period, during which written notice may be given to the insurer, of a claim that has occurred prior to the expiry date of the Cover Period and only where such loss is not partially nor wholly covered by any other insurance policy in force after the expiry date of the policy. Discovery period for this policy is 90 days.
Q. How will my policy be activated?
There is no activation required. Your policy will get activated through the details you have already provided at the time of placing the order.
Q. How do I get a policy confirmation?
Flipkart will send email confirmation to you with the Certificate of Insurance. You will get the details within 24 hours from the time the device is delivered.
Q. When can I make a claim?
The Direct Financial Loss to the Insured Beneficiary should have first occurred during the Cover Period and reported to the insurer within the Cover Period or Discovery Period of 90 days
Q. Does it cover overseas transactions?
Yes, the policy provides a worldwide cover, with claim settled in INR
Q. How do I raise a claim?
Reach out to Bajaj Allianz through one of the below:
- Call: 1800-209-5858
- Say ‘Hi’ on Whatsapp: +91 75072 45858
- Missed Call: 80809 45060
- Short code - SMS < WORRY > to 575758
Post connecting with Bajaj Allianz you will need to:
- Submit a fully completed and duly signed Claim form
- Copy of signed or stamped E-FIR/ FIR/ Diary entry lodged with Police Authorities / cyber cell
- Copies of correspondence with financial institutions with regard to Direct Financial Loss to the Insured Beneficiary
- Proof to show that Direct Financial Loss to the Insured Beneficiary is incurred by the Insured Beneficiary (Bank/financial statement) along with Bank intimation/ confirmation that the amount will not be refunded by them
- A copy of passport to show proof of traveling outside India (only applicable for claims admissible on worldwide)
- Any other documentary evidence requested by Bajaj Allianz
Q. How can I check the status of my claim?
You can check status of your claim by calling at 1800-209-5858
Q. Till when can I raise the claim?
You can raise a claim within 90 days of discovering the fraud
Q. Can I raise multiple claims?
You can raise multiple claims till you exhaust the sum insured
Q. What is identity theft?
Identity Theft means any fraudulent or dishonest access to, usage, deletion or alteration of Insured Beneficiary’s Personal Data by a Third Party.
Q. What is Cyber Attack?
Cyber Attack means a targeted intrusion into the Insured Beneficiary’s Computer System:
- which results in the transmission of unauthorised Data to the Insured Beneficiary’s Computer System or from the Insured Beneficiary’s Computer System to a Third Party’s Computer System that is designed to modify, alter, damage, destroy, delete, record or transmit information without authorisation, including Data that is self-replicating or self-propagating, or is designed to contaminate other computer programmes or legitimate computer Data, consume computer resources or in some fashion usurp the normal operation of a Computer System.
- To obtain unauthorized access or use of the Insured Beneficiary’s Computer System
A targeted intrusion is an intrusion or a series of intrusions specifically directed against the Insured Beneficiary. A series of intrusions are intrusions using the same weakness of Computer Systems or using the same malicious programmes or codes.
Q. What is Phishing/ Spoofing?
Phishing/Spoofing is the attempt to obtain, inter alia, sensitive information of Insured Beneficiary such as usernames, passwords, card details, (and sometimes, money), often for malicious reasons, by masquerading as a trustworthy Entity in an electronic communication.
Q. What is Simjacking?
Simjacking happens when a third party replaces a sim card issued to the Insured Beneficiary by a registered telecom service provider, without his/her knowledge and consent.