Section 1: About the Program

1. What is Flipkart BLACK?

Flipkart BLACK is our premium paid membership program, offering a range of exclusive benefits across shopping, entertainment, and travel.

1. What are the different packs available for Flipkart BLACK program?

Flipkart BLACK program has one 3-month pack.

1. How much does Flipkart BLACK membership cost and what is its validity?

Pack-wise Flipkart BLACK membership details are:

Details	3-month pack
Duration	3 months
Price	₹499
Validity (from the date of activation)	90 days
Special offer (if any)	₹399

1. My membership is about to end. How do I renew the membership?

You are eligible to extend your membership once the current tenure will end in less than 30 days. In this case, your benefits will continue without any interruption.

Go to My account section > Extend BLACK > BLACK membership page > Buy the Black membership

If you do not extend the membership within the period mentioned above, you can renew your membership after it has ended. In this case, there will an interruption of your benefits till you renew.

Go to My account section > Renew BLACK > BLACK membership page > Buy the Black membership.

1. What if I want to cancel my membership? Is my membership fee refundable?

Sorry! It is not possible to cancel your membership post purchase. The membership fee for Flipkart BLACK subscription is non-refundable and non-cancellable.

1. What are the benefits of Flipkart BLACK membership?

The benefits of Flipkart BLACK membership are listed below:

Benefit	3-month pack
5% SuperCoins Cashback up to 25 on every order on Flipkart and Minutes. (You can earn up to 200 SuperCoins per month)	Yes
Extra 5% off on every order (up to 1,000) using SuperCoins	Yes
Free YouTube Premium subscription	For 90 days
BLACK deals - exclusive offers on premium gadgets and brands	Yes
15% Early Access bank offer during select Tier 1 events	Yes
Early Access to major events	Yes
Priority Customer Support: 24x7, no queue, no bot	Yes
₹1 flight cancellation & rescheduling on Cleartrip	Once per pack

1. Who can I contact for support if I have questions about my Flipkart BLACK membership?

Reach out to your dedicated priority customer service desk from the “Help Center” section of your My Account Page.

1. What if I have an existing Flipkart Plus membership?

An existing Flipkart Plus member can also subscribe to a Flipkart BLACK membership by paying the fee of ₹399 for 3-month pack.

1. How do I buy an annual subscription to this program?

We have paused new subscriptions to the 12-month subscription pack temporarily. The inconvenience caused in regretted.

1. I have an existing 12-month subscription to BLACK. Since the 12-month pack has been paused, will my membership be affected?

Your current subscription will continue as is till the end of your membership tenure.

1. I have extended my BLACK membership, and it is a 12-month pack. Since the 12-month pack has been paused, will my membership be affected?

Once your current membership expired, your new 12-month membership will get extended. This new tenure will get auto-activated once your current membership ends.

1. I got a free 12-month BLACK membership with a Flipkart purchase. Since the 12-month pack has been paused, will my membership be affected?

Your will receive your BLACK membership as per the terms and conditions of the freebie offer with your purchase. Once activated, your subscription will continue as is till the end of your membership tenure.

Section 2: YouTube Premium Benefit

1. What is YouTube Premium?

YouTube Premium is a subscription program on YouTube, which improves your YouTube experience. The features of YouTube Premium are:

Features	What is the benefit of this feature?
Ad-free videos	Watch videos with zero interruptions - no video and banner ads
Download	Download videos to watch later, even without an internet connection
Background play	Play videos in the background in your mobile device, while you switch to other apps or turn off your screen
YouTube Music Premium	Access to YouTube Music app, allowing you to listen to 100 million songs and playlists – with ad free, download/offline play and background play benefits
YouTube Kids Premium	Watch YouTube Kids app without ads

1. What benefit does Flipkart BLACK give me on YouTube?

With Flipkart BLACK subscription, you can enjoy the YouTube Premium pack for free! As long as you have an active Flipkart BLACK subscription, you can keep enjoying all the great features of YouTube Premium!

1. Do I need to pay extra to YouTube to get YouTube Premium?

No. You don’t need to pay anything on YouTube when you activate YouTube premium benefits.

1. I can purchase a YouTube Premium subscription directly from YouTube. What additional benefits does Flipkart BLACK give its members?

While you can purchase a YouTube Premium subscription for ₹459 for 3 months, Flipkart BLACK elevates your entire digital lifestyle by bundling it with an unmatched suite of premium shopping benefits:

• Accelerated Savings: Enjoy an accelerated SuperCoin offer of 5% Cashback on every order, plus an Extra 5% off on every product.
• Exclusive Access: Get Early Access to India's biggest sale events and unlock exclusive BLACK Deals on top brands.
• Premium Experiences: A holistic bundle that delivers more than just entertainment, with curated benefits across shopping, travel, and more.

In short, Flipkart BLACK transforms a standalone subscription into a strategic bundle that maximizes your savings and rewards on India's #1 e-commerce platform.

1. I already have a YouTube Premium subscription. Can I still get YouTube Premium as part of my BLACK benefits?

To enjoy the YouTube Premium benefit on the same YouTube/ Google account, you will first have to cancel your existing YouTube Premium subscription.

Your existing subscription will not be merged or extended with the Flipkart BLACK YouTube Premium benefit. Alternatively, you can activate the benefit on a different Google/ YouTube account.

ABOUT VALIDITY

1. What will be the validity of my YouTube Premium benefit?

Your YouTube Premium benefit is valid for 90 days, if you have subscribed to the 3-month pack.

1. What will happen to my YouTube Premium benefit after my Flipkart BLACK subscription is over?

Your YouTube Premium benefit will expire once your Flipkart Black subscription is over. However, you can renew your Flipkart BLACK subscription to continue enjoying YouTube Premium.

If you wish to use YouTube Premium without Flipkart BLACK, you will have to subscribe to YouTube Premium at the standard prices.

1. Will my YouTube Premium benefit renew if I renew my Flipkart BLACK subscription?

Yes! Every time you renew your Flipkart BLACK subscription, your YouTube Premium benefit will renew with it.

HOW TO ACTIVATE

1. I have subscribed to Flipkart BLACK. How can I activate my YouTube Premium benefit?

Please follow the following steps to activate YouTube Premium:

1. Go to my accounts
2. Open your BLACK membership page
3. Activate YouTube Premium by clicking on the YouTube benefit banner
4. You then will be redirected to YouTube
5. Check your email ID and click on the “Activate plan” Button.

Your plan will be activated.

If you are not a member, please buy the Black membership, and then go back to the membership page from My accounts to activate the YouTube Premium benefits, as shared above.

1. I am unable to activate my YouTube Premium benefits. What should I do?

Check your Flipkart BLACK membership status here

a. If you are a Flipkart BLACK member, please click on the YouTube banner to activate premium benefits

b. If you are not a Flipkart BLACK member, please purchase the Flipkart BLACK subscription

1. I do not have a YouTube account. Can I activate YouTube Premium benefits?

You need to sign up on YouTube to avail the YouTube Premium benefits.

1. I do not have an email ID. Can I activate YouTube premium benefits using a phone number?

You need a Google account to use this benefit. A Google Account works across all Google products (like Gmail, Maps, YouTube, and more).

If you've signed in to any of these products before, you already have a Google Account. If you don’t have a Google account, you can create one using the instructions here.

A phone number cannot be used for this benefit.

1. Is there a restriction to which phone number or email ID can be used to activate YouTube Premium?

You need a Google account to use this benefit. However, there is no restriction on which Google account can be used. You can use your existing YouTube account or one associated with any Google services such as your Gmail ID or even create a new one.

You can activate this YouTube Premium benefit on only one account. The account you choose at the time of activation cannot be changed later - your YouTube Premium benefit will remain tied to the same account throughout the validity period.

1. How do I know if my YouTube Premium benefit has been successfully activated?

If you are logged in to YouTube with the same YouTube/ Google account that you used for activating the YouTube Premium benefit, you should be able to see a “Premium” badge on the YouTube interface.

If you are facing any issues, please contact the dedicated priority customer desk from the “Help center” section of your My Account Page.

SHARING ACCOUNT

1. Can I share the Flipkart BLACK YouTube Premium benefit with my friends/family?

No. With Flipkart BLACK, you can enjoy YouTube Premium on only 1 account.

1. Can I share the Flipkart BLACK YouTube Premium benefit on multiple devices?

Yes, as long as the devices use the same Google/ YouTube account. However, for many types of content, you can only stream on one device at a time using the same Google/ YouTube account.

1. How can I cancel my Flipkart BLACK YouTube Premium subscription?

Your YouTube Premium benefit will automatically expire at the end of your Flipkart BLACK subscription. It is not possible to cancel this benefit before the end of Flipkart BLACK validity

Section 3: SuperCoin Benefit

1. What are SuperCoins? How do I use them?

SuperCoins are Flipkart's reward currency. You earn them as cashback on purchases and can use them for discounts on future orders. (1 SuperCoin = ₹1 discount on Flipkart).

1. How do I get SuperCoins cashback with my Flipkart BLACK membership?

As a Flipkart BLACK member, you automatically earn 5% SuperCoins (up to 25 SuperCoins) on every transaction. They're credited after the product's return period.

You can earn a maximum of 200 SuperCoins per month during your membership tenure.

1. How much SuperCoins discount do I get with my Flipkart BLACK membership?

Flipkart BLACK members get an extra 5% SuperCoins discount, up to 1,000, on every product.

The value of the following product purchases on the Platform will not be added towards calculation of an Eligible Order.

• Flipkart Gift Cards
• Gold Coins/ Gold Bars
• Silver Coins/ Silver Bars
• Platinum Coins/ Platinum Bars
• Gift Voucher (E.g. Malabar Gift Vouchers sold on Flipkart)
• FK branded Carton & Packaging Boxes (Bought by sellers for Market Place)
• FK branded Packaging Security Bags (Bought by seller for Market Place)
• FK printed Cello Tapes & Tape Dispensers (Bought by seller for Market Place)
• Digital Products
• Fresh Milk
• Tobacco and Tobacco Products
• Baby Diapers
• Recharges and Bill Payments

These exemptions are applicable on Flipkart and Flipkart Minutes.

1. How do I redeem/use SuperCoins?
   Simply select the "Pay using SuperCoins" checkbox in the checkout section when placing an order.
2. What is the value of SuperCoin?

1 SuperCoin = ₹1 savings, when redeemed on Flipkart.

1. How do I check my SuperCoins balance?

You can check your SuperCoins balance in the "My Account" section on Flipkart, under the SuperCoins tab.

📌 Check My SuperCoins

1. I have SuperCoins balance, but I'm not able to use it. Why?

⚠️ Please check if you are a Flipkart BLACK member. SuperCoins discounts are available on all products only for Flipkart BLACK and Plus members. If you are still facing any issue, please contact customer support.

📌 Check My Flipkart Black Membership Status

1. Can I use SuperCoins on Minutes/Myntra/other apps outside Flipkart?

You can use Flipkart SuperCoins on Minutes only.

1. Can I earn SuperCoins without being a Flipkart BLACK member?

Yes, but only on select orders and products. Flipkart BLACK members, however, earn SuperCoins on every order.

Section 4: BLACK Deals

1. What are Flipkart BLACK Deals?

BLACK Deals are exclusive, additional discounts offered only to Flipkart BLACK members. BLACK deals help you get extra discounts on top of all the other offers you already enjoy on a hand-picked selection of products.

1. Who is eligible for BLACK Deals?

All BLACK members are eligible for BLACK Deals. If you have not yet subscribed to BLACK, you might see these deals on certain product checkout pages, with an option to join BLACK and unlock the BLACK deal at the time of checkout.

1. How do I access BLACK Deals?

Existing BLACK members can access information to all live BLACK deals on your membership page. Existing BLACK members can also check if BLACK deal is available on the product page, and checkout. Yet to subscribe, members can check for relevant BLACK Deals during checkout.

1. How much extra discount can I expect?

The additional discount varies. Existing members can see the BLACK Deals discount amount clearly displayed on the product page, and again in your cart and checkout.

1. Can I combine BLACK Deals with other offers?

Yes. BLACK Deals are additional deals which can be added on top of other discounts. This gives you more savings on deal products.

1. Are all products eligible for BLACK Deals?

No. BLACK deals are available on a carefully curated range of products, which may vary at any point in time. To check the products on which BLACK Deals are currently live, go to your membership page.

1. Do BLACK Deals have limited stock or a time limit?

Yes, like many exclusive offers, BLACK Deals can have limited stock or be available for a short period. If you spot something you like, it's best to grab it quickly!

1. What if I'm a paid subscriber but don't see BLACK Deals?

   • Check if you're logged into the Flipkart account linked to your paid subscription
   • If you're still having trouble, reach out to Flipkart customer support for assistance.

2. Can I share BLACK Deals with non-subscribers?

No, BLACK Deals are exclusive to BLACK subscriber accounts and cannot be transferred or shared with others.

1. What happens if I buy a BLACK Deal product and a BLACK Subscription in the same order, and then I return or cancel?

If you return or cancel such an order, the refund amount will be calculated after deducting the BLACK Subscription fee.

Section 5: Cleartrip Benefit

1. What is the Cleartrip benefit for Flipkart BLACK members?

Flipkart BLACK members can avail flight cancellation/rescheduling at Re.1 on Cleartrip, during flight booking. This benefit is known as Clearchoice Max benefit on Cleartrip and usually costs Rs. 800 to non-BLACK members. BLACK members can get this at a price of ₹1.

The offer is applicable on:

• Only one booking per subscription tenure
• Only up to 2 passengers in a trip
• Only on domestic bookings
• On Round trip as well as one way, as long it is part of same booking

1. How can I avail this Cleartrip benefit?

   • Subscribe to Flipkart BLACK membership
   • Download Cleartrip app & Log In/Sign up, using same phone number with which you subscribed to BLACK
   • Search for Flight
   • Select Fare: On the itinerary page, change the default "Standard Fare" to "Clearchoice Max Fare." The Clearchoice Max fee will then be discounted to ₹1
   • Proceed to Pay to enjoy benefits

2. What coupon code should be used for availing the discount?
   There’s no coupon code to avail this offer. You need to login on Cleartrip using the same phone number as Flipkart Black. During your flight booking, you will automatically be shown this option.

3. Can I club the offer with any other offers on Cleartrip?

Yes, you can avail the other bank/coupon code offers along with the Clearchoice Max fare.

1. Can I get this benefit after booking completion, in case I miss selecting the offer?

No, you cannot get this benefit after booking the flight. However, you can avail this benefit on your next flight booking.

1. I selected the offer, but payment failed for my booking. What should I do?

Please wait for 60 minutes to get this benefit re-enabled for your account, in case of payment failures.

1. What is the delay?

It takes 10 seconds for your account to be enabled for the above benefit if you create a new account on Cleartrip App using your Flipkart BLACK phone number.

1. Is there a time limit to rescheduling?

You can advance your travel by unlimited days and postpone it till up to 90 days from the day you make the change.

1. How will this benefit work if multiple passengers are traveling under the same Trip ID?

You can avail the benefit for only up to 2 passengers with your BLACK membership. Other travellers cannot avail benefit, and for them payment needs to be made separately during cancellation/rescheduling request.

1. If I have booked a round trip, can I cancel or reschedule both the onward and return flights?

In case of round-trip booking, you can reschedule onwards and return journeys together or separately.

1. Will I be required to pay an extra amount if I reschedule my trip?

You will not be required to pay an extra amount for rescheduling. However, fare difference (if any) will apply.

1. What happens if the airline cancels my flight?

In this case, you will be refunded premium and airline fare. After intimation from the airlines about the cancellation, you may initiate the ticket cancellation process on Cleartrip.

Section 6: Customer Support

1. What is the Priority Customer Support benefit for BLACK?

As a Flipkart BLACK member, you get direct access to a dedicated support executive with limited wait time.

1. What are the timings of priority customer support?

Flipkart BLACK members can access priority customer support 24x7 (all days, all hours).

1. How is it different from normal customer support?

Normal support starts with chat-based resolution, and callbacks are only offered if the issue remains unresolved. BLACK members can request an immediate call back from a dedicated support executive, without having to respond to any specific chat bot questions around issue type, etc.

1. How do I access Priority Customer Support?

Go to My Accounts > Help Centre > Select the order > Chat with us > Priority Customer Support > Request Call Back

Section 7: Bank offer

1. Am I eligible for an instant bank offer?

Yes! All Flipkart BLACK members can avail of additional bank discounts on Early Access Days of major sale events.

1. How much instant bank offer will I get from Black?

Flipkart BLACK members get 15% instant discount up to offer limit

1. Which sales have the BLACK instant bank offer?

Flipkart BLACK bank offer is available during Early Access for select major sales, including Republic Day Sale, May Sale, Big Billion Days, and Big Diwali Sale

1. How do I know if a Flipkart BLACK instant bank offer is available for me?

The offer details are shown on the payments page. The discount will be automatically applied when you pay using the eligible bank card, up to a predefined limit.

1. How do I redeem the bank offer?

The discount is applied instantly during checkout—no separate redemption is required since this is not a cashback offer.

1. I am unable to get the Flipkart BLACK instant bank offer. Why?

⚠️ Your bank may not be a partner for this offer.
⚠️ You may have reached the offer limit.
⚠️ Offer is only available on Early Access Day of select sales.
⚠️ Order value may not meet the eligibility criteria.
⚠️ Some categories/products may not be eligible.

✅ Check the Flipkart BLACK bank offer terms & conditions when the offer goes live on the app.

1. On which bank card will the enhanced discount be in the upcoming sale?

Bank partnerships are revealed ahead of the sale and offer details will be shared before the sale begins.

1. Are there any specific payment modes on which I can avail of this Flipkart BLACK Instant Bank discount offer?

Payment modes may vary depending on the partner bank terms and conditions. Please check the eligibility criteria when the offer is made live on the app.

1. Do I need to link my bank card to my Flipkart account to get the discount?

No, you do not need to link your card. Just use an eligible card at checkout to get the discount.

Section 8: Early Access

1. What is Early Access and how do I benefit from it?

Early Access to an event lets Flipkart BLACK members shop major sales one day before everyone else. This means you get the best prices and product availability before the rush!

1. When is the next event with Early Access day?

Flipkart announces major sale events 2-3 weeks in advance via the app and notifications. Early Access day always falls one day before the official sale starts.

1. Is early access day only available for Flipkart BLACK members?

Yes, Early Access is only available for Flipkart BLACK and Flipkart Plus members