Isn’t it frustrating when you order something that you really like online, only to receive a product that’s best described as mediocre and nothing like what you payed for? Don’t you wish there was a way to guarantee yourself a purchase that’s worth your money? Well, that’s what the Flipkart Assured (FA) program aims to do – to bring to you quality products at affordable prices, and to deliver them reliably.
How do we plan to make your online shopping experience with us even better? Well, we've launched Flipkart Assured which guarantees:
1. Assured Quality with fast and reliable shipping options.
2. Reliable delivery and easy returns
Flipkart Assurance (FA) – The Badge for Reliability and Quality
Under this, we have the Flipkart Recommends (FR) proposition which will suggest products (in every vertical) that guarantee you the best value for your money. Each product is stamped with the Flipkart Guarantee stamp. Every product under this program will undergo additional quality checks to ensure the highest standards are met. Other added benefits are stringent price protection policies, multiple delivery options in select regions and a no-questions-asked return policy. As a customer, you can now actively search for FA labelled products by using the filters provided and even compare them before making an investment.
Fulfilled By Flipkart (FBF) – The Driving force behind FA
To make each and every shopping experience with us a satisfying one, here are a couple of propositions we’ve charted out:
Inventory Inwarding Quality Checks – The capability check under the Flipkart Assurance looks into quality checks of each product based on their MRP vs Catalog Price, their color and size, physical damages if any, packaging quality check, and 100% data check on returns threshold, ratings threshold, and seller cancellation.
Benchmarking – All products (sold by both FBF and FBF Lite sellers) are put through stringent quality check tests so as to be eligible for the FA badge.
Quality Packaging – To ensure you get your orders in mint condition, each delivery is packed in accordance to Flipkart’s quality shipping guidelines.
Faster Delivery Options (SDD/NDD) – You have the choice to get your order delivered the next day via expedited delivery (select regions).
Reliable Delivery – Track your order and get information on exactly where it is with Flipkart’s real time tracking.
Easy Returns – Not satisfied with your purchase? You can avail our streamlined return policies which include hand-to-hand replacements and tech visits.
Strong Onboarding, De-badging, and Real Time Delisting capability – Our commitment to upholding the stringent guidelines for sellers to get the FA badge remains unchanged. So sellers who flout the rules are downgraded to avoid any hassle.
With the Flipkart Advantage policy, you can enjoy product orders in a single unit or in bulk, choose from a combination of payment options, avail more payment options (credit, debit, send card etc.), receive or make calls about your delivery on your own time, get your order delivered as per your convenience, modify and cancel orders any time, choose to refund or replace returns, and do so as per your convenience. Shopping has never been this simple, safe and fun.
