FlipkartExplore Plus
    Become a Seller
    More
    Cart

    Customer Terms of Use

    1. About Us and Scope

      This document is an electronic record in terms of Information Technology Act, 2000 ("IT Act, 2000"), the applicable rules thereunder and the provisions pertaining to electronic records in various statutes as amended by the IT Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

      This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, Privacy Notice and Terms of Use for access to or usage of www.flipkart.com website. These Terms of Use ("Terms") govern your access to and use of the Flipkart application for mobile and handheld devices and the www.flipkart.com website ("Platform"). The domain name www.flipkart.com, including the related mobile site and mobile application is owned and operated by Flipkart Internet Private Limited (hereinafter referred to as "Flipkart", "We", "Us" or "Our"), a company incorporated under the Companies Act, 1956, with its registered office at Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru – 560103 – Karnataka, India.

      By using the Platform, You also agree to our Privacy Policy and any other supplemental policies published on the Platform from time to time all of which are incorporated into these Terms by reference.

      Flipkart enables transactions on its Platform between participating Merchants and Buyers, dealing in prepared food and beverages ("Platform Services"). The Buyers can choose and place orders from a variety of products listed and offered for sale by Merchants on the Platform. Flipkart enables delivery of such Orders at select localities of serviceable cities across India ("Delivery Services"). The Platform Services and Delivery Services are collectively referred to as Services. For the food order and payment facilitation component of the Services, Flipkart acts as an intermediary between the Merchant and the Buyer. Delivery Services are provided directly by Flipkart through Delivery Partners. Flipkart does not exercise control over Delivery Partners in the manner of an employer, and the relationship between Flipkart and its Delivery Partners is not one of agency or employment.

    2. Definitions

      The following capitalised terms have the meanings set out below throughout these Terms:

    3. "Buyer / You / User" means any natural or legal person who accesses or uses the Platform, including to browse, place Orders, or avail food delivery services.

    4. "Merchant" means a restaurant, cloud kitchen, food business operator, or other food-service establishment listed on the Platform whose menu items are available for order.
    5. "Delivery Partner" means an independent third-party logistics service provider or individual who physically delivers Orders placed through the Platform.
    6. "Order" means a request submitted by You through the Platform for the purchase of one or more food items from a Merchant.
    7. "Platform Fee" means the fee levied by Flipkart to sustain the efficient operations and continuous improvement of the platform, for a hassle-free app experience.
    8. "Charges" means all fees that may apply to an Order in addition to the food price, including delivery fees (where applicable), packaging fees, handling fees, Platform Fee, Delivery Surge (where applicable), and any other applicable charges disclosed at checkout.
    9. "Delivery Surge" means an additional delivery fee determined on the basis of distance, time, demand, traffic, weather, seasonal peaks, or other operational parameters.

    10. "Applicable Law" means all laws, regulations, guidelines, and notifications applicable in India, including the Information Technology Act, 2000; Consumer Protection Act, 2019; Food Safety and Standards Act, 2006; Payment and Settlement Systems Act, 2007; and rules and regulations made thereunder.

    11. User Eligibility and Account Registration

      Eligibility

      To use the Platform, You must:

      1. be at least 18 (eighteen) years of age (persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872, including minors and un-discharged insolvents, may not use the Platform);
      2. be legally competent to enter into binding contracts;
      3. not be previously suspended or prohibited from using the Platform; and
      4. be accessing the Platform from within India's serviceable delivery zones. If You access the Platform from outside these zones You do so at Your own risk and shall be responsible for compliance with all applicable local laws.

      Minor Users

      If You are under 18 (eighteen) years of age and wish to use the Platform, Your parent or legal guardian must acknowledge and agree to these Terms on Your behalf. If no such acknowledgement is given, You must immediately discontinue use. Flipkart reserves the right to terminate accounts where it determines the User is under 18 (eighteen) years of age.

      Account Registration

      You may register by creating an account on the Platform. You are permitted to hold only 1 (one) account. Duplicate accounts may be suspended without compensation. When registering You must:

      1. provide accurate, current, and complete information;
      2. maintain and promptly update Your information to keep it accurate;
      3. keep Your password, OTP, and other credentials strictly confidential;
      4. not share credentials with any third party or allow others to use Your account; and
      5. notify Us immediately through the Platform's Help section or by writing to the Grievance Officer at grievance.officer@flipkart.com if You suspect any unauthorised use of Your account.

      You are solely responsible for all activity under Your account, whether authorised by You. Flipkart may suspend or terminate accounts where registration information proves inaccurate, where Your actions have caused or are reasonably likely to cause legal liability for Flipkart or any third party, or where You are non-compliant with these Terms.

    12. Use of the Platform and Nature of Services

      1. All commercial and contractual terms – including food prices, taxes, availability, and any warranties in respect of the food – are offered by and agreed between You and the Merchant alone. Flipkart has no control over and does not determine or advise on such terms. Flipkart may, however, provide support services to Merchants and Delivery Partners under separate contracts with them.
      2. The prices displayed are set by Merchants. On rare occasions prices may change between browsing and checkout due to Merchant menu updates; any such change is at the Merchant's sole discretion. Flipkart is not responsible for price inaccuracies caused by Merchant data errors or technical issues.
      3. Flipkart does not warrant the quality, title, merchantability, safety, or legality of food items listed by Merchants, nor the identity, creditworthiness, or reliability of Merchants. You are advised to exercise independent judgment when selecting a Merchant.
      4. Estimated delivery times are indicative only and may vary based on information from Delivery Partners and Merchants. Flipkart is not responsible for delivery delays.
      5. The User expressly acknowledges and agrees that Flipkart operates strictly as an electronic marketplace intermediary under Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020. Consequently, with respect to any and all grievances, disputes, or claims arising out of the food items ordered including but not limited to deficiencies in food quality, quantity, taste, or freshness, food contamination, spoilage, or the presence of foreign objects, foodborne illnesses or adverse medical conditions, missing items, temperature degradation during transit, or a Merchant's failure to accurately disclose allergens or dietary specifications, Flipkart's role is strictly limited to providing a digital platform and facilitating the administrative transmission of communication between the User and the responsible Merchant.
      6. Under no circumstances shall Flipkart be construed as a manufacturer, seller, co-seller, or guarantor of the food items, nor shall Flipkart assume any secondary, vicarious, or joint liability for the same. The Merchant shall remain the sole, exclusive, and ultimate liable party for responding to, resolving, or defending any consumer grievances, and for satisfying any statutory compensation, refunds, punitive damages, or penalties mandated under the Consumer Protection Act, 2019, or any other applicable statutory enactments. By placing an order, the User explicitly waives any and all legal recourses, claims, or causes of action against Flipkart for any acts, omissions, or regulatory defaults committed by the Merchant.
      7. All Merchant offers and third-party offers are subject to respective party terms and conditions. Flipkart takes no responsibility for such offers. Flipkart neither makes any representation or warranty as to the specifics (such as quality, value, saleability, etc.) of the products or services proposed to be sold or offered to be sold or purchased on the Platform nor does it implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. Flipkart accepts no liability for any errors or omissions, whether on behalf of itself or third parties. Flipkart does not guarantee uninterrupted or error-free Delivery Services and is not liable for delays or failures caused by circumstances beyond its reasonable control, including weather, traffic, or acts of third parties.
      8. Merchant Self-Delivery. Certain Merchants operate their own delivery personnel ("Merchant Delivery Personnel"). Where a Merchant elects to self-deliver, this will be indicated on the Merchant's menu page. You acknowledge and agree that: (a) Merchant Delivery Personnel are employed or engaged solely by the Merchant and are not employees, agents, or representatives of Flipkart; (b) Flipkart does not vet, train, supervise, insure, or otherwise take responsibility for the conduct, competence, or background of Merchant Delivery Personnel; (c) Flipkart's standard delivery-related remedies do not apply to orders fulfilled by Merchant Delivery Personnel; and (d) complaints about the delivery of a Merchant self-delivered order should be directed to the Merchant in the first instance, using the contact details available on the Platform. Flipkart will use reasonable efforts to facilitate resolution but accepts no liability for acts or omissions of Merchant Delivery Personnel.
      9. Flipkart is not responsible for any unsatisfactory or non-performance of services or breach of any contract entered into between the Buyers and Merchants, and between the Merchants/Buyers and Delivery Partners on the Platform. Flipkart cannot and does not guarantee that the concerned Merchants and Delivery Partners will perform or honour any transaction concluded on the Platform. Flipkart is not responsible for unsatisfactory or non-performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered. Flipkart is only operating an online marketplace and assumes the role of facilitator, and does not at any point of time during any transaction between Buyer and Merchant and/or Buyer and the Delivery Partners on the Platform come into or take possession of any of the products offered by Merchant or Delivery Partners.
      10. In case of complaints from the Buyer pertaining to efficacy, quality, or any other such issues, Flipkart shall notify the Merchant and may also redirect the Buyer to the consumer call center of the Merchant. The Merchant shall be liable for redressing Buyer complaints. In the event You raise any complaint on any Merchant accessed using Our Platform, We shall assist You to the best of Our abilities by providing relevant information to You, such as details of the Merchant and the specific Order to which the complaint relates, to enable satisfactory resolution of the complaint. Flipkart is not responsible for acts or omissions of Delivery Partners that are beyond its reasonable control. In case of any complaint about a delivery, please contact us through the Help section and we will assist You in resolving it.
      11. If You are redirected to, or visit, any other website or app from the Platform, including for the purposes of browsing, or when the placement and/or fulfilment of an order of any product/service (or any other aspect related thereto) takes You to a different website/platform, We will not be responsible for products or services received or purchased by You on such other website or platform, or any aspect of Your experience on such website or any representations and details provided on such website/platform concerning products or services being displayed on or sold on such website/platform.

    13. Ordering and Financial Terms

      Order Placement and Confirmation

      1. When You place an Order, You are making an offer to purchase food from the relevant Merchant at the price displayed. All Orders placed on the Platform are treated as confirmed upon checkout. Flipkart may call or message You to confirm Order details, pricing, or changes due to item unavailability. Any confirmed change to Your Order shall be treated as final.
      2. Flipkart reserves the right not to process Your Order if You or the Merchant, or the Delivery Partner is unavailable at the time of confirmation.
      3. Your Order will be delivered only to the address designated at the time of placing it. If delivery cannot be completed solely due to an act or omission directly attributable to You, Flipkart may, at its discretion, treat the Order as cancelled by You. A refund request may still be raised within 24 (twenty-four) hours through the Help section and shall be assessed on a case-by-case basis.

      Pricing and Charges

      1. The total amount payable at checkout will include the food price set by the Merchant plus applicable Charges. All Charges are disclosed at the checkout stage before You confirm Your Order. By proceeding to confirm an Order You expressly agree to pay the total amount displayed, including all Charges. Charges may include:
        1. Delivery fee (which may vary based on distance, time of day, demand, traffic, weather, seasonal peaks, and other operational parameters);
        2. Delivery Surge (an additional delivery fee; Flipkart will use reasonable efforts to notify You of the applicable Delivery Surge);
        3. Packaging and handling charges (set by the Merchant);
        4. Platform Fee;
        5. Small-cart fee (where Your Order value falls below a minimum threshold);
        6. Late-night or rain-related surcharges (where applicable); and
        7. GST and other applicable taxes (invoiced by the Merchant or Flipkart, depending on the applicable tax treatment).
      2. For each Order You will receive one or more tax invoices. The food invoice will be issued by the Merchant. The delivery fee invoice will be issued by Flipkart. Flipkart bears no responsibility for the legal correctness of tax invoices issued by Merchants for the food component of Your Order.
      3. Minimum Order Value: Individual Merchants may set a minimum order value; this will be indicated on their menu page.

      Payment

      1. All payments must be in Indian Rupees. You may pay by credit card, debit card, net banking, UPI, cash on delivery (where available), or any other RBI-approved payment method available on the Platform. You must not make any payment directly to the Merchant for Platform Orders or to the Delivery Partners for Platform deliveries.
      2. You must use only payment credentials lawfully owned by You. Flipkart expressly disclaims all liability for unauthorised use of Your payment credentials.

      Subscription and Membership

      Flipkart may offer a subscription or membership program providing benefits such as reduced delivery fees, exclusive discounts, or priority delivery.

      Promotional Offers

      Flipkart may make promotional offers available on the Platform from time to time. Flipkart reserves the right to amend, withdraw, modify, suspend, or discontinue any promotional offer at any time without prior notice. Offers may not be combined with other promotions unless expressly stated.

    14. Cancellations and Refunds

      1. You may cancel an Order at no charge within 60 (sixty) seconds of placing it, provided the Merchant has not yet begun food preparation. If You cancel after the 60-second window, a cancellation penalty will apply based on the stage of food preparation at the time of cancellation. The applicable penalty will be disclosed to You on the cancellation screen before You confirm cancellation. In all cases of cancellation outside the 60-second window, the Platform Fee is non-refundable. Any remaining balance after deduction of the applicable penalty and Platform Fee will be refunded to Your original payment method.
      2. Where Flipkart or a Merchant cancels Your Order (e.g., due to item unavailability, non-serviceability of Your delivery area, or payment failure), You will receive a full refund to your original payment method within 5-7 business days (subject to Your bank's processing timelines).
      3. Flipkart does not offer refunds for products already delivered unless an error directly attributable to Flipkart has occurred.
      4. For food quality complaints (e.g., missing items, foreign objects, spoilt food), You must report the issue via the Platform's Help section and submit photographic or video evidence within the timeframe specified. Refunds are assessed on a case-by-case basis and may be credited to Your original payment method.

    15. User Obligations and Prohibited Conduct

      General Obligations

      By using the Platform, You represent and warrant that:

      1. all registration information You submit is truthful, lawful, and accurate;
      2. Your use of the Platform is solely for Your personal, non-commercial purposes;
      3. You hold all necessary consents, and rights in any content You post; and
      4. You will comply at all times with Applicable Law.

      Prohibited Activities

      You shall not:

      1. create multiple accounts to exploit promotional codes, cashbacks, or referral programs;
      2. use automated bots, scrapers, spiders, or similar tools to access or extract data from the Platform;
      3. probe, scan, or test the vulnerability of the Platform or any connected network, or attempt to gain unauthorised access;
      4. place Orders with no genuine intent to receive or pay for them;
      5. harass, threaten, abuse, or discriminate against any Merchant, Delivery Partner, or Flipkart personnel on the basis of race, religion, caste, national origin, disability, sexual orientation, gender identity, or any other protected characteristic;
      6. upload or transmit any content that is harmful, defamatory, obscene, pornographic, paedophilic, discriminatory, racially or ethnically objectionable, invasive of privacy, or otherwise unlawful, including content constituting "indecent representation of women" under the Indecent Representation of Women (Prohibition) Act, 1986;
      7. upload or transmit unsolicited commercial messages, chain letters, spam, or junk mail;
      8. infringe any intellectual property right, trade secret, or right of publicity of any person;
      9. upload software viruses, trojan horses, worms, or other malicious code;
      10. impersonate any person or entity or misrepresent Your identity or affiliation;
      11. post knowingly false, misleading, or defamatory statements about Flipkart, its Merchants, or Delivery Partners. Nothing in these Terms prevents You from sharing genuine and accurate consumer reviews or feedback in accordance with Applicable Law; or

      12. use the Platform in any way that violates the unity, integrity, defence, security, or sovereignty of India or friendly relations with foreign states.

      13. Flipkart maintains a zero-tolerance policy for abuse or harassment. You will not discriminate against any Merchants, Buyers or Delivery Partners based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other metric which is deemed to be unlawful under applicable laws. Any credible proof of such discrimination, including any refusal to provide or receive goods based on the above metrics, whether alone or in conjunction with any other metric, whether lawful or unlawful, shall render You liable to lose access to the Platform immediately. You will not have any claim towards, and We will not have any liability towards any termination which is undertaken as a result of the aforementioned event.

      14. Flipkart reserves the right, but has no obligation, to monitor content posted on the Platform. Flipkart shall have the right to remove or edit content that, in its sole discretion, violates or is alleged to violate Applicable Law or the spirit or letter of these Terms.

    16. User Content and Intellectual Property

      Licence to Your Content

      1. The Platform allows You to submit reviews, ratings, photographs, and other content ("Your Content"). By submitting Your Content, You grant Flipkart a non-exclusive, worldwide, sublicensable, revocable, royalty-free right to use, reproduce, distribute, display, modify, and adapt Your Content solely for the purposes of (i) operating, improving, and promoting the Platform and related services; (ii) compliance with Applicable Law; and (iii) internal analytics. Flipkart shall not sub-license Your Content to unaffiliated third parties for commercial purposes without Your separate consent. This licence terminates upon deletion of Your Content from the Platform, except to the extent necessary for technical residuals and legal compliance.
      2. You represent and warrant that: (i) Your Content reflects a genuine first-hand experience and You have received no payment for it; (ii) You own or have all necessary rights in Your Content; (iii) Your Content does not infringe any third-party rights; and (iv) where Your Content includes synthetically generated (AI-generated) material, You will clearly label it as such. False declarations regarding AI-generated content constitute a material breach of these Terms.

      Flipkart's Intellectual Property

      1. Flipkart is the owner of, or has rights to, all intellectual property in the Platform, including the Flipkart and Flipkart Food trademarks, logos, interface design, software, and underlying technology. You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes only.
      2. You shall not copy, reproduce, reverse-engineer, frame, deep-link to, page-scrape, or otherwise exploit any part of the Platform or its content without our prior written consent. If You become aware of any infringement of Flipkart's intellectual property, please report it to infringement@flipkart.com or infringement_tns_ops@flipkart.com.

      Intellectual Property – Notice and Take-Down

      1. Flipkart has a notice and take-down policy for reporting intellectual property infringements. If You believe that material on the Platform infringes Your intellectual property rights, please send a written notice to infringement@flipkart.com containing:
        1. identification of the protected work alleged to have been infringed, with sufficient detail (URL, date, permalink) to locate it;
        2. Your contact details (address, phone, email);
        3. the statement: "I have a good faith belief that use of the material in the manner complained of is not authorised by the IP rights owner, its agent, or the law"; and
        4. the statement: "I swear, under penalty of perjury, that the information in this notice is accurate and that I am the IP rights owner or authorised to act on the owner's behalf."

      Note: Flipkart cannot process requests that do not specify exact Merchant names or URLs. Flipkart shall not be liable for any damages arising from a materially false notice of infringement.

    17. Food Safety, Hygiene, and Quality

      1. You expressly acknowledge and agree that Flipkart operates strictly as an online marketplace intermediary. The Merchants are solely responsible for ensuring that all food items prepared, packaged, and supplied comply with the Food Safety and Standards Act, 2006 ("FSS Act"), the rules and regulations framed thereunder, and all other applicable statutory enactments.
      2. FSSAI license numbers, registration details, hygiene ratings, certificates, or third-party audit reports displayed on the Platform are provided on an 'as-is' basis by the respective Merchants or independent third-party auditors for informational purposes only. Flipkart does not independently verify, endorse, validate, or warrant the accuracy, validity, completeness, or authenticity of such licenses, ratings, or credentials. Consequently, Flipkart disclaims any and all liability, claims, losses, or damages arising out of or in connection with a Merchant's regulatory non-compliance, misrepresentation of licenses, or inaccuracies in the hygiene ratings displayed on the Platform.
      3. The Merchant is solely responsible for providing accurate and compliant product information, including the mandatory vegetarian or non-vegetarian logo, caloric value, nutritional information, allergen declarations, and all other dietary classifications (including vegan, gluten-free, and Jain). All such information displayed on the Platform is self-declared by Merchants and has not been independently verified by Flipkart. Flipkart merely displays the data as provided and assumes no liability for any adverse reaction, dietary non-compliance, health consequence, or loss arising from incorrect, omitted, or misleading declarations. Users with food allergies, intolerances, or specific dietary requirements are strongly advised to contact the Merchant directly before placing an Order.
      4. The Merchant is solely and exclusively liable for all aspects of the food items, including their preparation, taste, quality, portion size, hygiene standards, and absolute packaging integrity including, without limitation, ensuring that the food is dispatched in secure, spill-proof, and tamper-evident packaging. While Flipkart takes reasonable care in providing Delivery Services, it is not liable for transit-related variations in temperature, spillage, or presentation of food that are caused by circumstances beyond its reasonable control. The Merchant remains solely responsible for ensuring food is adequately packaged for transit.

    18. AI-Enabled Access and Automated Interactions

      1. Flipkart may permit You to access certain Platform features through AI Assistants, including browsing restaurants, placing or modifying Orders, managing deliveries, or accessing account information.
      2. By enabling or using an AI Assistant in connection with Your account, You expressly authorise Flipkart to accept and act upon instructions initiated via the AI Assistant as if they were initiated directly by You. Any transaction completed through an AI Assistant is deemed valid, binding, and authorised by You.
      3. You are solely responsible for ensuring the accuracy of all instructions issued through AI Assistants, including Order items, quantities, delivery details, and payment information. Flipkart is not liable for losses arising from inaccurate, incomplete, or unintended instructions issued through AI Assistants.
      4. AI-assisted features are provided on an "as-is" and "as-available" basis. Flipkart does not guarantee their accuracy, reliability, or suitability and reserves the right to modify, suspend, or discontinue them at any time.
      5. Data generated through Your use of AI Assistant features including prompts, instructions, and transactional outputs will be processed in accordance with Flipkart's Privacy Policy. Such data will not be used to train external AI models without Your separate, explicit consent. Retention periods applicable to AI interaction logs are set out in the Privacy Policy.
      6. You may disable AI Assistant access to Your account at any time via account settings. Flipkart's AI-generated features do not constitute automated individual decision-making in relation to legal or similarly significant effects within the meaning of applicable data protection law. Flipkart shall notify You of material errors by AI Assistants on Your account and provide a dispute mechanism within the Platform's Help section.

    19. Disclaimers and Limitation of Liability

      Platform Provided "As Is"

      THE PLATFORM MAY BE UNDER CONSTANT UPGRADES AND SOME FUNCTIONS AND FEATURES MAY NOT BE FULLY OPERATIONAL. THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. DUE TO THE VAGARIES THAT CAN OCCUR IN THE ELECTRONIC DISTRIBUTION OF INFORMATION AND THE LIMITATIONS INHERENT IN PROVIDING INFORMATION OBTAINED FROM MULTIPLE SOURCES, THERE MAY BE DELAYS, OMISSIONS, OR INACCURACIES IN THE CONTENT PROVIDED ON THE PLATFORM OR DELAY OR ERRORS IN FUNCTIONALITY OF THE PLATFORM. AS A RESULT, WE DO NOT REPRESENT THAT THE INFORMATION POSTED IS CORRECT IN EVERY CASE.

      TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FLIPKART DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

      WE EXPRESSLY DISCLAIM ALL LIABILITIES THAT MAY ARISE AS A CONSEQUENCE OF ANY UNAUTHORIZED USE OF CREDIT/ DEBIT CARDS.

      YOU ACKNOWLEDGE THAT THIRD PARTY SERVICES ARE AVAILABLE ON THE PLATFORM. WE MAY HAVE FORMED PARTNERSHIPS OR ALLIANCES WITH SOME OF THESE THIRD PARTIES FROM TIME TO TIME IN ORDER TO FACILITATE THE PROVISION OF CERTAIN SERVICES TO YOU. HOWEVER, YOU ACKNOWLEDGE AND AGREE THAT AT NO TIME ARE WE MAKING ANY REPRESENTATION OR WARRANTY REGARDING ANY THIRD PARTY'S SERVICES NOR WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENCES OR CLAIMS ARISING FROM OR IN CONNECTION WITH SUCH THIRD PARTY INCLUDING, AND NOT LIMITED TO, ANY LIABILITY OR RESPONSIBILITY FOR, DEATH, INJURY OR IMPAIRMENT EXPERIENCED BY YOU OR ANY THIRD PARTY. YOU HEREBY DISCLAIM AND WAIVE ANY RIGHTS AND CLAIM YOU MAY HAVE AGAINST US WITH RESPECT TO THIRD PARTY'S/MERCHANT'S/DELIVERY PARTNERS SERVICES.

      WE DISCLAIM ANY AND ALL LIABILITY THAT MAY ARISE DUE TO ANY VIOLATION OF ANY APPLICABLE LAWS INCLUDING THE LAW APPLICABLE TO PRODUCTS OFFERED BY THE MERCHANT OR DELIVERY PARTNER.

      Cap on Liability

      TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FLIPKART'S AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL CHARGES ACTUALLY PAID BY YOU IN RESPECT OF THE ORDER GIVING RISE TO THE CLAIM. FLIPKART SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS REPUTATION, HOWSOEVER ARISING.

      Third-Party Services

      FLIPKART HAS NO LIABILITY FOR ANY LOSS OR DAMAGE ARISING FROM YOUR INTERACTIONS WITH MERCHANTS OR DELIVERY PARTNERS, OR FROM THIRD-PARTY WEBSITES LINKED FROM THE PLATFORM. ANY LEGAL REMEDY YOU SEEK FOR ACTS OR OMISSIONS OF MERCHANTS, DELIVERY PARTNERS, OR OTHER THIRD PARTIES MUST BE DIRECTED AGAINST THOSE PARTIES DIRECTLY.

      Platform Availability

      Flipkart endeavours to make the Platform available during Merchant and Delivery Partner working hours but does not guarantee uninterrupted, error-free, or virus-free access. Flipkart is not liable for damage to Your device, software, or data arising from Your use of the Platform.

      Indemnification

      You agree to indemnify, defend, and hold harmless Flipkart and its officers, employees, and agents from and against any claims, losses, damages (actual and/or consequential), actions, proceeding, demands, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) Your Content; (b) Your breach of these Terms; (c) Your violation of any rights of a third party; (d) Your violation of Applicable Law; (e) Your unauthorized use of the Services, or products or services included or advertised on the Platform; or (f) Your access to and use of the Platform and the Services.

    20. Third Party Links

      1. Some of the content available through the Platform may include or link to materials that belong to third parties. Please note that Your use of such third-party services will be governed by the terms of service and privacy policy applicable to the corresponding third party.
      2. We do not screen or investigate third party material before or after including it on Our Platform. You acknowledge and agree that We are not responsible for the availability of any such external sites or resources.

    21. Miscellaneous

      1. Modification. Flipkart reserves the right to modify or suspend any aspect of the Platform – including features, pricing structures, and listed Merchants – and to amend these Terms at any time by posting updated documents on the Platform. You are responsible for regularly reviewing these Terms. Your continued use of the Platform after any amendment constitutes acceptance of the revised Terms. If You do not accept the revised Terms, You must stop using the Platform and uninstall the application. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services/Platform, or portions thereof (including upgrades or updates designed to correct issues with the Services).
      2. Governing Law and Dispute Resolution. These Terms are governed by the laws of India. Any action, suit, or other legal proceeding arising under or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.
      3. Assignment. You shall not assign or transfer Your rights or obligations under these Terms to any other person without Flipkart's prior written consent.
      4. No Waiver. Any waiver of any provision of these Terms, or delay in enforcement of any right, shall not be construed as a continuing waiver or create an expectation of non-enforcement.
      5. Severability. If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, the remainder of the Terms which can be given effect without the invalid provision shall continue in full force and effect and shall in no way be impaired or invalidated.
      6. Force Majeure. Flipkart shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, civil unrest, government restrictions or directions, pandemics or epidemics, natural disasters (flood, earthquake, cyclone), fire, explosion, curfew, or severe weather conditions ("Force Majeure Event"). During a Force Majeure Event: (a) Flipkart will use reasonable efforts to notify You of the event and its expected duration via the Platform or email; (b) where an Order has been placed and prepaid but cannot be fulfilled due to a Force Majeure Event, You will be entitled to a full refund to Your original payment method; and (c) Flipkart's obligations under these Terms are suspended for the duration of the Force Majeure Event to the extent directly affected.
      7. Notice. All notices under these Terms shall be sent by registered post acknowledgment due, contemporaneous courier or email to the address mentioned below; Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, 560103, Karnataka, India. Time: 9.30 AM to 5.30 PM from Monday to Friday.

    22. Grievance Redressal

      In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Flipkart has designated a Grievance Officer / Nodal Officer:

      Karthik R Flipkart Internet Private Limited Buildings Alyssa, Begonia & Clove, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru – 560 103, Karnataka, India Email: grievance.officer@flipkart.com Phone: 044-45614700 Time: Monday – Saturday, 9:00 AM – 6:00 PM IST (excluding public holidays).

    23. Privacy and Communications

      1. Your use of the Platform is subject to Flipkart's Privacy Policy, which explains how we collect, use, store, and share Your personal data. By using the Platform, You consent to such processing.
      2. By registering You agree to receive communications via SMS, email, and push notifications regarding Your Orders, promotions, and Platform updates. You may opt out of marketing communications at any time by following unsubscribe instructions in Our communications.
      3. Calls with customer support may be recorded for training and quality assurance. By using Our support services, You consent to such recording.
    Back to top