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    Jeeves Protect Furniture Maintenance Plan

    Terms and Conditions

    The Jeeves Protect Furniture Maintenance Plan is available for select categories of large furniture, including beds, wardrobes, cupboards, dining sets, coffee tables, dressing tables, TV units, chairs, sofas, and more.

    FMP Coverage Start Date: is the date after the expiry of the Manufacturer’s Warranty on the Covered Product or 12 months after product purchase (whichever is later).

    FMP Coverage Term: is from the FMP Coverage Start Date subject to these T&Cs.

    Manufacturer's Warranty: Warranty coverage provided by the manufacturer in respect of the Covered Product. Manufacturer’s Warranty is assumed to begin on the date of purchase of the Covered Product as mentioned on the Invoice.

    SLA: SLA (service level agreement) is defined as the total time elapsed between first on-site visit for repair to when the product in back in working condition after repair/replacement

    Serviceability: If due to any reason, the service cannot be provided by Jeeves, the customer shall get the refund of the amount paid to buy the FMP.

    The SLA is valid only after all required documents have been provided by the customer.

    Invoice: The original invoice that has been issued to you by the retailer for purchase of the Covered Product

    Calendar Days: Includes all 7 days (weekdays and weekends); excludes national & regional holidays

    What is covered?

    No

    Vertical

    Inclusion

    1

    Chair & Sofa Bed and Futon & Sofa Set

    1) Cleaning and dusting of chairs.

    2) Accessories - Spares and accessories checking for loose fittings.

    3) Lubricating moving parts such as swivel mechanisms or height adjustment mechanisms.

    Tightening loose screws, bolts, or nuts.

    4) Routine service- (Oiling if required) (Touch up)

    5) Adjusting chair height, tilt, or other ergonomic settings.

    6) Inspecting and addressing any safety issues, such as wobbly or unstable chairs.

    7) Providing maintenance and care instructions to users.

    8) Additional charges will apply for consumables.

    2

    Other

    1) Cost of service at doorstep and labor charges covered

    2) Alignment -Bushes, Bolt attachment Fixtures.

    3) Inspection and cleaning fungus related issues

    4) Polish Touch up for minor visible scratches on product.

    5) Reinstallation of furniture if required

    6) Termite protection and lubrication services

    7) Additional charges will apply for consumables.

    Tenure

    3 Year FMP

    Start Date

    Post brand warranty

    On Demand/Scheduled

    Scheduled Maintenance

    Cleaning

    Maximum 2

    Polishing touch ups

    Maximum 2

    Termite Protection

    Maximum 2

    Working condition & Performance Check

    Maximum 2

    Alignment fix or minor repair on detection of issues during check up

    Only labor charges covered,

    Spares and Accessories charges are

    not covered and if required, are to be procured by the customer

    Additional Warranty

    No

    Total visits in tenure

    Maximum 2 (Any service)

    Out of Scope Maintenance Services:

    • Cleaning and dusting (limited to basic dusting, cleaning, and lubrication only; vacuum cleaning support is not included in Services)
    • Structural modifications or alterations to chairs that go beyond basic repairs or adjustments.
    • Wear and tear damage and improper maintenance, such as exposing the product to direct sunlight or moisture, are not covered.
    • Reupholstering chairs with worn-out or torn upholstery.
    • Full upholstery or major reupholstering projects that involve significant material replacement or changes.
    • Any electrical or electronic repairs or modifications to chairs with built-in features like massage or heating functions.
    • Deep cleaning or stain removal for heavily soiled or stained upholstery (requires specialized cleaning services).
    • Repairs or maintenance of chairs that are beyond repair or deemed unsafe for use.
    • Painting or refinishing of chair frames or surfaces.
    • Replacement of entire chair units (unless specifically requested or authorized).
    • Maintenance service within the Warranty Period
    • Manufacturing defects - Any defect arising out of faulty or defective material or workmanship.
    • Any defect caused due to Liquid damage
    • Not liable for any pre-existing issues/potential risks reported by the technician but not handled due to customer refusal to repair the same
    • Problems or defects caused by unauthorized operations or failure to follow the manufacturer's operation or maintenance instructions
    • Damage caused by unauthorized repair personnel is not covered. Unauthorized repair or replacement of covered products shall result in the cancellation of this plan
    • Any electrical or electronic repairs or modifications to chairs with built-in features like massage or heating functions.
    • Deep cleaning or stain removal for heavily soiled or stained upholstery (requires specialized cleaning services).
    • Repairs or maintenance of chairs that are beyond repair or deemed unsafe for use.
    • Replacement of entire chair units (unless specifically requested or authorized).
    • Any defect which is outside purview of the Manufacturer’s warranty
    • Defects caused due to improper usage, or usage beyond recommended by manufacturer
    • Attachments and accessories that are not standard to the product
    • Loss caused by incorrect storage, intentional damage and usage not in accordance to manufacturer’s guideline

    Jeeves will be excused from its Furniture Maintenance Plan obligation if during the course of the Manufacturer’s Warranty the manufacturer was to refund to the Customer the cost or portion of the cost of the covered product in settlement of its warranty obligations

    If an issue is identified during check up at the time of Maintenance Service, all parts and accessories costs will be borne by the customer if the customer chooses to get it repaired by Jeeves.

    Terms of coverage

    • The FMP is applicable for a period of 36 months (3 year FMP ) from the date of the expiry of the Manufacturer’s Warranty or 12 months from date of purchase (whichever is later)
    • FMP will cover only products that are covered by Manufacturer’s Warranty of minimum of 1year
    • This FMP only applies to items purchased as new. There is no cover for items described as ‘used’, ‘second hand’ or ‘refurbished’
    • You must be at least 18 years old on the date of purchase of this FMP
    • This FMP is limited to products with Manufacturer’s Warranty that are purchased in select cities within the defined geographic boundary of the Republic of India. Information on whether FMP services are available in your city will be provided at the point of purchase of the FMP
    • The FMP shall become effective once Jeeves, at its sole discretion, accepts the application of the customer and shall continue to remain in force for the period as applicable, unless terminated earlier as per terms herein
    • At point of service, Customer is required to show proof of purchase (either – 1. Product purchase invoice AND/OR 2. Original Manufacturer’s Warranty certificate/card) of product. Jeeves reserves the right to deny service and cancel the FMP, without any refund whatsoever if Customer fails to produce the above information

    Scope of coverage

    • This FMP covers the cost of labor charges for at-home service within the city/municipal limits of the Jeeves Service Centers. It covers the cost of labour for additional services like Cleaning, Polishing touchup and repair fixes.
    • During the validity of the FMP, customer shall claim the services to be done at the customer doorstep. Jeeves will fix an appointment post confirmation from the customer of a suitable time. Jeeves will conduct working condition and performance checks during the service visit.
    • In case a defect is identified at the time of service call. Jeeves will provide repair services to the customer. However, only the cost of labor will be free, and customer will be charged of any parts or accessory costs. If the unit needs to be transported to the service center, Customer shall arrange for the same and bear the cost of the same. Customer shall take full responsibility of the product during transportation and indemnify Jeeves of any damage that occurs during this process
    • Jeeves bears no liability under this Contract.

    FMP covered product usage

    • Product is used only for domestic & personal and not for commercial purposes
    • Product is used as per the manufacturer's guidelines and as specified in the user manual supplied along with the product
    • Product is used in the location as per the address given by the Customer to Jeeves. Address change, if any should be notified in advance by the customer through either of the following means: Online – www.jeeves.co.in

    FMP stands void if:

    • Serial number of Product has been altered, defaced or removed
    • Product which has been modified, altered, adjusted or repaired/serviced/installed/removed by unauthorized person/s
    • Product which has been transferred by Customer to any other person. In case of FMP being gifted, FMP transfers as ownership. If Product is transferred as gift offline, Jeeves needs to be notified of the transfer within one month (30 days) of purchase of FMP

    Cancellations:

    • Customer can choose to cancel the FMP within 10 days of purchase of the parent product without returning parent product.
    • In case of return of the parent product, FMP will also be cancelled or returned.
    • To avail service, Customer must produce to Jeeves, at the time registration of complaint and at point of service- proof (serial number of FMP certificate) of purchase of this FMP and either Product purchase invoice or Original Manufacturer's Warranty certificate/card
    • Correctly select the right Jeeves Protect Furniture Maintenance Plan Plan for your product based on condition, price or purchase location
    • Properly maintain, store and use your item according to the manufacturer instructions
    • Customer shall provide representative of Jeeves, complete access to Product in order to effect necessary adjustments and/or repairs
    • Customer shall provide adequate storage space for spare components, test Product/Equipment and adequate working space, light, heat, ventilation and electric current for use of Jeeves representative for provision of Services at Customer’s location
    • Our technicians do not carry ladders. If required, a ladder has to be provided by the customer.
    • In case of identification of a defect at the time of service, the customer will bear the full material costs including spares, parts & accessories. The customer will also incur the cost of transportation of the product to the service center, if the same is required
    • If due to any reason, the Product is replaced by the original Manufacturer with a Product of different size/capacity/model/brand, Customer shall be responsible to make payment of differential amount to Jeeves for increase in the charges due to change in Product
    • Jeeves shall however, not be responsible for refunding if replacement of Product by the original manufacturer with a Product of different size/capacity/model/brand leads to reduction in charges for FMP services
    • While Jeeves promises to schedule maintenance service for the product covered by FMP on priority, Jeeves shall not be responsible for delays in service and consequential loss if any to the customer. The maximum liability of the Jeeves shall be limited to refund of the FMP cost paid by the customer less taxes
    • In case the Product under FMP is sold/transferred to another party or the product is not available at the registered address/location, the FMP shall get automatically terminated and no refund shall be applicable (unless as applicable under clause H.3)

    Notwithstanding any of the above, Jeeves shall be entitled to cancel or change the scope of services without any notice in any of the following events:

    • If the Customer is in breach of FMP and the Customer does not rectify the breach within 3 (three) days of notification by Jeeves
    • If the Customer is declared insolvent or bankrupt
    • If a trustee is appointed to take over the assets of Customer
    • If the original Manufacturer refunds price of Product to the Customer
    • The conditions of Force Majeure continue for such a length of time that further performance of Services would be commercially frustrating
    • If Customer fails to adhere to the requirements as prescribed by Jeeves

    In the event of cancellation for any reason whatsoever, Jeeves shall be entitled to recover all outstanding payments due and payable by the Customer. Jeeves shall, under no circumstances be responsible for refunding any amounts to the Customer including without limitation due to cancellation of the FMP by Customer or by Jeeves, except as provided under condition L.2

    While Jeeves offers transfer of FMP services from one location to another, it will be subject to Customer promptly intimating Jeeves by reaching out to https://jeeves.co.in/ of the new address and obtain the validation of the FMP at the changed location. The installation of a transferred product requiring so, should be done only by a Jeeves authorized person. In the absence of such validation or if Jeeves does not have service facility at the changed location, Jeeves shall have the discretion to cancel the FMP and no refund shall be applicable

    In case the Manufacturer replaces the product during the warranty period, Customer is to intimate the same to Jeeves and submit a copy of the replacement note given by the Manufacturer for revalidation of the FMP for the replaced product having different serial number.

    The details you provide to make your FMP purchase will be stored and used by the Administrator – Jeeves Consumer Services Pvt. Ltd. This information may be shared with third parties for the purpose of handling claims and repairs. Your data will, at all times, be held securely and handled with the utmost care in accordance with all principles as defined by the Data Protection Laws of India.

    You acknowledge and confirm that You are aware of the nature of telecommunications/ internet services and that an email transmission may not be received properly and may be read or be known to any unauthorized persons. You agree to assume and bear all the risks involved in respect of such errors and misunderstandings and Jeeves or Jeeves shall not be responsible in any manner.

    Jeeves reserve the right to change, extend, amend and/or withdraw any of these terms & conditions anytime without prior notice.

    Jeeves reserves the right to disqualify You from the benefits of this scheme, if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the said scheme.

    This agreement shall be governed by the laws of India. Any dispute arising herein shall be subject to Arbitration act and/or any statutory act, amendment or modification thereof, from time to time in force. The venue of such arbitration shall be in Bangalore city and only the courts in Bangalore city shall have jurisdiction in relation to such arbitration.

    This document is an electronic record in terms of Information Technology Act, 2000, and the Rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

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