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    Standard Terms and Conditions

    1. The following are the terms and conditions for the OneAssist Furniture Maintenance Plan operated by OneAssist Consumer Solutions Private Limited, here in after referred to as "OneAssist", incorporated under the Companies Act, 1956 and having its corporate office at OneAssist Consumer Solutions Private Limited, 3rd floor, Tower C, Times Square Building, Andheri - Kurla Rd, Marol, Andheri East, Mumbai, Maharashtra 400056. The program is operated on the partner platform (website/ app).
    2. OneAssist Furniture Maintenance Plan (FMP) is available for select verticals of Large Furniture – Beds, Sofa, Wardrobes, Cupboards, Table.
    3. FMP Coverage Start Date: 12 months after product purchase.
    4. Manufacturer's Warranty: Warranty coverage provided by the manufacturer in respect of the Covered Product. Manufacturer’s Warranty is assumed to begin on the date of purchase of the Covered Product as mentioned on the Invoice.
    5. SLA: SLA (service level agreement) is defined as the total time elapsed between first on-site visit for repair to when the product in back in working condition after repair/replacement
    6. Serviceable Location: List of cities or Pincodes where OneAssist or their Service partners can extend their Service related to FMP.
    7. The plan will be applicable only for the Furniture along with which the plan is purchased.

    8. What is covered?

      • Cost of labor for Maintenance Service
      • Cost of at-home service (cost of visit to the customer’s premises)

    Program

    1 Year Furniture Maintenance Plan

    Start Date

    Post Twelve (12) months from Invoice date as mentioned in the original Invoice copy

    Service On Demand

    Covered

    Cleaning of applicable furniture

    Covered

    Additional warranty

    No

    Total visits in tenure

    One (1) visit only

    1. Things covered in Cleaning

      • Dry Dusting: Removal of dust particles, Dirt and Debris using a dry cloth
      • Dry Vacuuming: Removal of accumulated dust particles, dirt and debris from corners and crevices
      • Shampooing: Application of Foam based shampoo on fabric using a Sponge (wherever applicable and required)
      • Wet Vacuuming: Cleaning the shampoo by vacuuming and wiping the water using a microfiber cloth

    Please note - If any issue is identified during check up at the time of Maintenance Service and customer wants to get it serviced, the labor charge for the same in addition to the parts and accessories costs will be borne by the customer.

    1. What is not covered?

      • Maintenance service within the Manufacturer's Warranty Period

        • Manufacturing defects - Any defect arising out of faulty or defective material or workmanship.
      • Any defect caused due to Liquid damage

      • Any kind of polishing/ termite protection/ alignment issue fixtures

        • Not liable for any pre-existing issues/potential risks reported by the technician but not handled due to customer refusal to repair the same
        • Problems or defects caused by unauthorized operations or failure to follow the manufacturer's operation or maintenance instructions
        • Re-installation not applicable for shifting of furniture from one address (location) to another.
        • Damage caused by unauthorized repair personnel is not covered. Unauthorized repair or replacement of covered products shall result in the cancellation of this plan
        • If the Covered Furniture is moved from one location to other (including change in Floor, Building, Rooms
      • Complete removal of stains or Ink stains
    2. OneAssist will be excused from its Furniture Maintenance Plan obligation if during the course of the Manufacturer’s Warranty the manufacturer was to refund to the Customer the cost or portion of the cost of the covered product in settlement of its warranty obligations
    3. If an issue is identified during check up at the time of Maintenance Service, all parts and accessories costs will be borne by the customer if the customer chooses to get it repaired by OneAssist.

    4. OneAssist FMP Coverage Start and End date

      • OneAssist FMP Coverage Start date - OneAssist FMP plan will start from 366th day post Original Invoice date
      • OneAssist FMP Coverage End date - OneAssist FMP plan end after 364 Days from OneAssist FMP coverage start date

    5. Terms of coverage

      • This FMP only applies to items purchased as new. There is no cover for items described as‘used’, ‘second hand’ or ‘refurbished’

      • You must be at least 18 years old on the date of purchase of this FMP

        • This FMP is limited to products with Manufacturer’s Warranty that are purchased in select cities within the defined geographic boundary of the Republic of India. Information onwhether FMP services are available in your city will be provided at the point of purchase of the FMP
        • The FMP shall become effective once OneAssist, at its sole discretion, accepts the application of the customer and shall continue to remain in force for the period as applicable, unless terminated earlier as per terms herein
        • At point of service, Customer is required to show proof of purchase (either – 1. Product purchase invoice AND/OR 2. Original Manufacturer’s Warranty certificate/card) of product. OneAssist reserves the right to deny service and cancel the FMP, without anyrefund whatsoever if Customer fails to produce the above information
        • In case the Location of the customer does not fall under “Serviceable Location”, OneAssist, at its own discretion, may choose to reimburse the amount paid by the customer towards the maintenance service which he/she may get serviced by local Technician / carpenter. Reimbursement amount to be paid towards the specific service availed by the customer will be at a sole discretion of OneAssist and customer to abide by the same (irrespective of the amount paid by the customer towards availing the service).

    6. Scope of coverage

      • This FMP covers the cost of labor charges for at-home service within the city/municipal limits of the OneAssist Service Centers.
      • During the validity of the FMP, customer shall claim the services to be done at the customer doorstep. OneAssist or their service partners will fix an appointment post confirmation from the customer of a suitable time. OneAssist or their service partners will conduct working condition and performance checks during the service visit.
      • In case a defect is identified at the time-of-service call. OneAssist or their service partners will provide repair services to the customer, if needed by the customer. However, cost of labor charges of any parts or accessory costs will be borne by the customer. If the unit needs to be transported to the service center, Customer shall arrange for the same and bear the cost of the same. Customer shall take full responsibility of the product during transportation and indemnify OneAssist or their service partners of any damage that occurs during this process
      • OneAssist or their service partners bears no liability under this Contract.

    7. FMP covered product usage

      • Product is used only for domestic & personal and not for commercial purposes

        • Product is used as per the manufacturer's guidelines and as specified in the user manual supplied along with the product
        • Product is used in the location as per the address given by the Customer to OneAssist. Address change, if any should be notified in advance by the customer througheither of the following means: Online – www.oneassist.in Toll free no – 1800 123 3330

    8. FMP stands void if:

      • Serial number of Product has been altered, defaced or removed

        • Product which has been modified, altered, adjusted or repaired/serviced/installed/removed by unauthorized person/s
        • Product which has been transferred by Customer to any other person. In case of FMP being gifted, FMP transfers as ownership. If Product is transferred as gift offline, OneAssist needs to be notified of the transfer within one month (30 days) of purchase of FMP.

    9. Cancellations:

      • Customer can choose to cancel the FMP within 10 days of purchase of the parent product without returning parent product.
      • In case of return of the parent product, FMP will also be cancelled or returned.
    10. To avail service, Customer must produce to OneAssist, at the time registration of complaint and at point of service- proof (serial number of FMP certificate) of purchase of this FMP and either Product purchase invoice or Original Manufacturer's Warranty certificate/card.
    11. Correctly select the right OneAssist Furniture Maintenance Plan for your product based on condition, price or purchase location
    12. Properly maintain, store and use your item according to the manufacturer instructions
    13. Customer shall provide representative of OneAssist or their Service partners, complete access to Product in order to effect necessary adjustments and/or repairs
    14. Customer shall provide adequate storage space for spare components, test Product/Equipment and adequate working space, light, heat, ventilation and electric current for use of OneAssist or their Service partners representative for provision of Services at Customer’s location
    15. Our technicians do not carry ladders. If required, a ladder has to be provided by the customer.
    16. In case of identification of a defect at the time of service, the customer will bear the full material costs including spares, parts & accessories. The customer will also incur the cost of transportation of the product to the service center, if the same is required
    17. If due to any reason, the Product is replaced by the original Manufacturer with a Product of different size/capacity/model/brand, Customer shall be responsible to make payment of differential amount to OneAssist for increase in the charges due to change in Product, wherever applicable.
    18. OneAssist shall however, not be responsible for refunding if replacement of Product by the original manufacturer with a Product of different size/capacity/model/brand leads to reduction in

    charges for FMP services

    1. While OneAssist promises to schedule maintenance service for the product covered by FMP on priority,OneAssist shall not be responsible for delays in service and consequential loss if any to the customer. The maximum liability of OneAssist under this FMP shall be limited to the FMP cost paid by the customer less taxes
    2. In case the Product under FMP is sold/transferred to another party or the product is not available at the registered address/location, the FMP shall get automatically terminated and no refund shallbe applicable (unless as applicable under clause 10 & 11)

    3. Notwithstanding any of the above, OneAssist shall be entitled to cancel or change the scopeof services without any notice in any of the following events:

      • If the Customer is in breach of FMP and the Customer does not rectify the breach within 3 (three) days of notification by OneAssist
      • If the Customer is declared insolvent or bankrupt
      • If a trustee is appointed to take over the assets of Customer
      • If the original Manufacturer refunds price of Product to the Customer
      • The conditions of Force Majeure continue for such a length of time that further performance of Services would be commercially frustrating
      • If Customer fails to adhere to the requirements as prescribed by OneAssist
    4. In the event of cancellation for any reason whatsoever, OneAssist shall be entitled to recover all outstanding payments due and payable by the Customer. OneAssist shall, under no circumstancesbe responsible for refunding any amounts to the Customer including without limitation due to cancellation of the FMP by Customer or by OneAssist.
    5. While OneAssist offers transfer of FMP services from one location to another, it will be subject to Customer promptly intimating OneAssist (email–happytoassist@oneassist.in) or by calling OneAssist on (1800 123 3330) of the new address and obtain the validation of the FMP at the changed location. The installation of a transferred product requiring so, should be done only by OneAssist or their Service partner’s authorized person. In the absence of such validation or if OneAssist does not have service facility at the changed location, OneAssist shall have the discretion to cancel the FMP and no refund shall be applicable
    6. In case the Manufacturer replaces the product during the warranty period, Customer is to intimate the same to OneAssist and submit a copy of the replacement note given by the Manufacturer for revalidation of the FMP for the replaced product having different serial number
    7. The details you provide to make your FMP purchase will be stored and used by the Administrator – OneAssist Consumer Solutions Pvt. Ltd. This information may be shared with third parties for the purpose of handling service requests and repairs. Your data will, at all times, be held securelyand handled with the utmost care in accordance with all principles as defined by the Data Protection Laws of India.
    8. You acknowledge and confirm that You are aware of the nature of telecommunications/ internet services and that an email transmission may not be received properly and may be read or be known to any unauthorized persons. You agree to assume and bear all the risks involved in respect of such errors and misunderstandings and OneAssist or OneAssist shall not be responsible in any manner.
    9. OneAssist reserve the right to change, extend, amend and/or withdraw any of these terms& conditions anytime without prior notice.
    10. OneAssist reserves the right to disqualify You from the benefits of this scheme, if any fraudulent activity is identified as being carried out for the purpose of availing the benefits underthe said scheme.
    11. This agreement shall be governed by the laws of India. Any dispute arising herein shall be subject to Arbitration act and/or any statutory act, amendment, or modification thereof, from time to timein force. The venue of such arbitration shall be in Mumbai city and only the courts in Mumbai city shall have jurisdiction in relation to such arbitration.
    12. This document is an electronic record in terms of Information Technology Act, 2000, and theRules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
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