1. Flipkart Gift Cards (“GCs” or “Gift Cards”) are issued by Pine Labs Limited (“Pine Labs”), which is a company incorporated under the laws of India, and is authorised by the Reserve Bank of India (“RBI”) to issue such Gift Cards.
2. The Gift Cards can be redeemed online against Sellers listed on www.flipkart.com or the Flipkart Mobile App, or the Flipkart m-site (“Platform”) only.
3. Gift Cards can be purchased on www.flipkart.com or the Flipkart Mobile App using the following payment modes only – Credit Card, Debit Card, EMI & Net Banking.
4. Gift Cards can be redeemed by selecting the payment mode as Gift Card. The Gift Card payment option is available for single orders with multiple sellers.
5. Gift Cards cannot be used to purchase other Flipkart Gift Cards or Flipkart First subscriptions.
6. Gift Cards cannot be used to make bulk purchases on the Platform.
7. If the order value exceeds the Gift Card amount, the balance must be paid by Credit Card/Debit Card/Internet Banking. The Cash on Delivery payment option cannot be used to pay the balance amount.
8. If the order value is less than the amount of the Gift Card, the outstanding balance (after deduction of order value) will reflect under the same Gift Card and can be used for subsequent transactions.
9. Gift Cards are valid for a period of 12 months from the date of issuance.
10. The cardholder may request revalidation of the expired Gift Card. Upon receipt of such a request, the Gift Card may be revalidated after due verification and may be subject to additional terms and conditions. A nominal administrative fee may be applicable, subject to prevailing regulations.
11. Gift Cards cannot be redeemed for Cash or Credit.
12. Gift Cards issued to you on account of damaged, defective, or missing products must not be transferred to any other account. Pine Labs/Flipkart reserves the right to cancel such Gift Cards if the same have been found to be transferred to any other account.
13. www.flipkart.com/Pine Labs is not responsible for any acts of omission or commission if the Gift Card is lost, stolen or used without permission.
14. Once the Gift Card has been sent to you, you are bound to protect the Gift Card PIN or Gift Card number as confidential. In the event of any misuse of the Gift Card due to loss of any such confidential details due to the fault of the purchaser, Flipkart/ Pine Labs Pvt. Ltd. shall not be responsible for the same, and no refund will be issued.
15. Flipkart.com/Pine Labs assume no responsibility for the products purchased using the Gift Cards, and any liability thereof is expressly disclaimed.
16. Gift Cards, once purchased, cannot be cancelled by the Purchaser. Any cancellations shall be at the sole discretion of Flipkart/Pine Labs.
17. The maximum value of any single Gift Card issued under these terms shall not exceed ₹10,000/- (Rupees Ten Thousand only), or such other limit as may be prescribed by the RBI from time to time for non-reloadable Gift PPIs.
18. You can only purchase 100 Gift Cards in a 30-day period, and the aggregate value of the Gift Cards purchased cannot be more than Rs. 100,000/- (Rupees One Lakh only) in a month. Purchases exceeding these limits shall be cancelled automatically.
19. Pine Labs/Flipkart reserves the right to cancel Gift Cards if the same have been found to be purchased using fraudulent means or purchased through unauthorised third-party vendors, social media groups, or secondary marketplaces. In such cases, the funds shall be credited back to the same source from which they were received.
20. Any cancelled Gift cards will be refunded to the original payment source used at the time of purchase.
21. Flipkart reserves the right to temporarily suspend or 'lock' the redemption of Gift Card balances if:

i. There is a recent change in the registered Mobile Number or Email ID associated with the account.

ii. Suspicious login activity or multiple failed PIN attempts are detected.

1. In the event that the beneficiary/Know Your Customer (“KYC”) details as per RBI Guidelines are found to be incorrect/insufficient, www.flipkart.com/Pine Labs retains the right to cancel the Gift Card issued.
2. You agree and understand that Gift Cards are a pre-paid payment instrument subject to regulations by the RBI under the RBI guidelines. Flipkart/ Pine Labs Pvt. Ltd. may be required to share KYC details of the purchaser/ redeemer of the Gift Card and/or any other information with relation to the purchase of the Gift Cards and/or transaction undertaken using the Gift Card with RBI or such statutory authorities. Flipkart/ Pine Labs Pvt. Ltd. may contact the purchaser/redeemer of the Gift Card for any such information. Flipkart/Pine Labs will never contact you via Phone, Email, or SMS to ask for your 16-digit Gift Card number or PIN.
3. There is no fee or other charges associated with a Gift Card purchase.
4. Gift Cards cannot be reloaded or resold.
5. Any offer on Gift Cards, including offers by banks and instant cashbacks, could be withdrawn anytime at the sole discretion of Flipkart/ Pine Labs.
6. For Dispute and Liability – Please refer to the Customer Grievance policy for dispute resolution, unauthorised transactions and liability-related aspects athttps://www.pinelabs.com/grievance-policy/
7. You can change the language for transaction alerts via SMS notifications. Please write to support@woohoo.in. You can choose to receive SMS in any of the languages – Hindi, Telugu, Tamil, Kannada, Marathi, Bengali, Gujarati, Odia, Punjabi, Malayalam and Assamese. While sending the email, please mention the registered mobile number against your gift card number and your preferred language option for getting these SMS.
8. Design is representative only.