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    Terms and Conditions

    Godrej Extended Warranty for your Appliance

    Extended Warranty is the product that will ensure complete peace of mind for your Appliance purchase for an additional period of one, two, three, or four Years as opted by you. Extended Warranty is a one stop solution that covers functional/manufacturing issues for your Appliance. Now, you can just sit back and relax & we will take care of any problem occurring to your Appliance.

    How to raise a Claim?

    • In case of any defect in your covered appliance, you can raise a service request to Godrej support on below details

      • Call Centre Number - 18002095511
      • WhatsApp Number - 9321665511
    • Claims are admissible only when reported within 21 calendar days of defect
    • Keep your documents handy for smooth experience
    1. Invoice Copy

    2. Any other document as may be required

      • Plan details will be shared with you on activation of the plan on your registered Email ID

    What makes Extended warranty unique?

    • Free at home service
    • Authorized Repair/Genuine Spare Parts for Repairs
    • Zero excess charges
    • Full refund within 10 days of plan activated date

    Service Inclusions of Extended Warranty Plan for Appliance

    • 1, 2, 3 or 4 years of extended warranty as opted by you.
    • Maximum liability for any incidences shall not be greater than the invoice value or sum insured, whichever is lower.
    • 1 Free Preventive Maintenance (wet/dry) Visit per year in Air Conditioner plan only
    • Monetary Settlement in case of below scenarios;
    1. The repair estimate is exceeding 80% of Sum Insured

    2. Spare parts are unavailable, reasons of which are beyond control

      • Deductibles in case of Monetary Settlement;

        • Depreciation Grid – 1st Year: 15% | 2nd Year: 30% | 3rd Year: 55% | 4th Year: 70% (Additional 5% in case of Television)
        • Salvage: 3% of Sum Insured
      • After each repair, replacement or Monetary settlement offered to you under the plan, your remaining cover amount/Sum insured will be reduced. Example; For 20,000 INR sum insured, balance sum insured after one claim of 5,000 INR will be 15,000 INR.

    Service Exclusions

    • Customer should be using the appliance according to manufacturing guidelines. Any issue in the appliance that occurs due to non-adherence to manufacturing guideline will not be covered under this service agreement.
    • Any consumables or malfunction caused due to liquid or physical damage, tampering of the appliance, or voltage fluctuations is not covered.

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    Detailed Terms & Conditions

    Congratulations on purchasing this Home Appliances protection plan. Please read the terms and conditions, so that you understand the coverage under this plan.

    STANDARD TERMS AND CONDITIONS

    1. DEFINITIONS

      1. Plan(s): shall mean the Godrej Extended Warranty purchased by the Customer from the Authorised Channel, details of which are mentioned in the Welcome letter kit / Welcome email.
      2. Plan Fee: shall mean the fees charged to the Customer for the purchase of the Extended Warranty. The Plan Fee is applicable for the respective duration of the plan as Opted by customer. The Plan Fee is inclusive of all applicable taxes.
      3. Plan Terms: shall mean the terms and conditions separately provided with the Terms herein which shall be specifically applicable in relation to each Plan(s).
      4. Cancellation Period: shall mean the number of days from the date of activation of the Plan(s) within which the Customer may cancel the Plan(s) and obtain a full refund of the Plan Fee.
      5. Service Partner: means Godrej Authorised Service Provider affiliated with OneAssist.
      6. Personal Information/Data: shall mean and include only a). Name b). Address and c.) Date of Birth of the customer.

    PURPOSE

      1. These terms and conditions (“Terms”) shall govern the transaction between OneAssist Consumer Solutions Private Limited (“OneAssist”) and the party whose name appears on the Order (“Customer”) in relation to the Plan(s) provided by OneAssist.
      2. These general terms and conditions define the framework and the respective obligations of the parties. Specific terms and conditions relating to the specific Plan(s) that has been availed or subscribed to by the Customer supplementing or derogating from these general terms and conditions may be agreed to in the Plan Terms in writing which shall be annexed to this Terms.
      3. Customer acknowledges the receipt of the Terms and the Plan Terms, as applicable and agrees to be fully bound by the Terms and the relevant Plan Terms. In the event, the Customer avails of any benefit under any of the Plan Terms or lodges a claim within the term of the Policy, the Customer shall be deemed to have accepted the Terms unconditionally.

    CUSTOMER CONSENTS AND CONFIRMATIONS

      1. Further, the Customer has and hereby consents to the use of the Personal Information (Name, Address and Date of Birth) by Godrej and/or their Service partner for the purposes of providing the various services under the Plan(s) offered by Godrej. Godrej and/or their Service partner respects the privacy of the Customer and the confidentiality of Customer’s Personal Information so collected by Godrej by itself or on its behalf and shall maintain its confidentiality, at all times.
      2. The Customer expressly and without limitation, consents to Godrej or their service partners for recording phone calls between the Customer and Godrej and/or their Service partner on the helpline numbers set out in the relevant Plan Terms in order for Godrej to inter alia (i) provide a record of the instructions received from the Customer and to share the same with the Service Partners, if required, (ii) allow itself

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    or its service partners to monitor quality standards, (iii) training purposes, and (iv) meet legal and regulatory requirements.

      1. The Customer acknowledges that Godrej may engage third parties including Service Partners for the fulfilment of the services and the Customer hereby consents to Godrej and/or their Service partner disclosing, to the extent relevant, the Customer’s Personal Information and/or details of Plan(s) availed by the Customer to inter alia (a) our affiliates Service Partners (b) to suppliers, vendors, for the purposes of servicing the Customer.
      2. The Customer hereby consents to receiving period SMS / email communication from Godrej and/or their Service partner of information pertaining to Godrej Extended warranty Plan. Godrej and/or their Service partner shall not contact the Customer(s) (neither offline nor online through call/SMS/email) for any purposes other than providing services related to the Plan Term opted by the Customer.

    TOTAL FEES/CHARGES

      1. The all-inclusive Plan Fee(s) for the respective Plan(s) shall be as more particularly set out in the Plan Terms.
      2. Activation of this Plan(s) is subject to realization/receipt of the Plan Fee.

    SERVICING OF CLAIMS

      1. The Customer acknowledges and understands that claim or payment of any benefit shall be at the sole discretion of Godrej.

      2. Any service requests or claims made by the Customer under these Terms and Plan Terms shall be subject to the following:

        1. The Customer having met and complied with the Terms and the Plan Terms (as applicable). This also applies to terms and conditions set out herein and any others which may be added to the Terms and/or the Plan Terms and communicated to the Customer at a later date;
        2. The Customer having provided Godrej and/or their Service partner with full and accurate information in connection with the coverage, as applicable;
        3. The Customer having acted in a bona fide manner to make a service request or a claim;

        4. The Customer having complied with the requirements of Godrej and/or their Service partner for the purposes of processing the claim may be required from time to time:

          1. Invoice copy
          2. Any other document as may be required
      3. Notwithstanding anything contained hereinabove, Godrej and/or their Service partner shall not be obliged to entertain any claim from the Customer unless (i) the Customer is over the age of 18 years and a resident of India, and (ii) the Plan Fee up to the date of claim has been paid

    CANCELLATIONS/ RENEWAL/TERMINATION

      1. Godrej and/or their Service partner will cancel the Terms and/or the Plan Terms if the Customer has at any time:

        1. agreed to help any third party to try to fraudulently or dishonestly obtain money from Godrej and/or their Service partner; or
        2. is in violation of applicable law as may be relevant to the use of the Plan(s); or
        3. failed to meet the Terms and/or the Plan Terms
      2. If notice of termination is provided by the Customer within the Free Look-In Period, a full refund is available. However, if the Customer has lodged a claim or availed of any benefit under any of the Plan

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    Terms at any time during the Free Look-In Period, no refund will be available. After the expiry of the Free Look-In Period, for any cancellation by the Customer, plan Fee will not be refund.

    Period

    Refund Percentage

    0-10 Days

    100%

    Above 10 Days

    No Refund

    The above refund percentage is on Plan Fee.

    CONFIDENTIALITY

      1. Godrej and/or their Service partner shall ensure that the Personal Information of the Customer is kept confidential and not disclosed to any third party except to the extent required for fulfilment of services.

    REPRESENTATIONS AND WARRANTIES

      1. The Customer represents that he/she is completed the age of 18 years and is a resident of India.
      2. The Personal Information provided by the Customer for the purposes of availing of the Plan(s) is true and accurate, to the reasonable knowledge.

    OBLIGATIONS AND COVENANTS OF THE CUSTOMER

      1. If the Customer receives a benefit as contemplated under any specific Plan Terms and it is later discovered that the claim was dishonest, fraudulent or false, Godrej and/or their Service partner will take steps to recover from the Customer, such payment(s) made to the Customer, either by OneAssist or a third party, as the case may be (in accordance with the applicable laws of limitations).
      2. The Customer undertakes that he/she shall strictly comply with the terms of usage contained in the Plan Terms in relation to the use of the Plan(s).
      3. The Customer acknowledges, confirms and covenants that the object of the Plan(s) being availed of or provided by Godrej and/or their Service partner is not an ‘insurance product’ but extended warranty is merely an add-on feature of the Plan(s) and that the Customer has availed of the Plan(s) in accordance with this understanding.

    LIMITATION OF LIABILITY

      1. OneAssist shall not be liable for any incidental, consequential, exemplary, special or indirect damages (including, but not limited to, loss of profits, revenues, data and/or use). OneAssist disclaims all implied warranties of merchantability, fitness for a particular purpose. OneAssist’s total liability under the Terms and/or the relevant Plan Terms shall not exceed the purchase price of the covered product/Sum Insured.
      2. In the event of any complaints/grievances, Customer may write to Godrej on smartcare@godrej.com, or alternatively give a call on 18002095511.

    INDEMNITY

      1. The Customer hereby agrees to defend, indemnify, and hold OneAssist and its officers, directors, employees, and subcontractors harmless from any and all losses, damages, liabilities, verdicts, settlements, judgments, costs, and expenses (including reasonable attorneys' fees) incurred by OneAssist or its officers or employees arising out of:

        1. any wrongful act or omission of the Customer in relation to the usage of the Plan(s);
        2. any wilful misconduct, gross negligence, or fraud by the Customer;

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        1. any failure of the Customer to comply with the applicable law;
        2. any breach of the representations, warranties, obligations and covenants of the Customer or a default of the Customer’s obligations; and
        3. any third-party claims arising out of the Customer’s use of the Plan(s).

      • This indemnity will survive the termination of the Terms and/or the Plan Terms and is in addition to and not in substitution of the other remedies and rights that OneAssist may have, either at law in the Terms and/or the Plan Terms

    NOTICES

      1. Any notice required under the Terms and/or the relevant Plan Terms must be in writing and must be sent by first class registered mail, or air mail, as appropriate at smartcare@godrej.com

    13. MISCELLLANEOUS

      1. The Terms will inure to the benefit of the legal successors of OneAssist. Other than as stated above, no assignment of the Terms is possible.
      2. OneAssist will not incur any liability to the other party on account of any loss or damage resulting from any delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control and without negligence of the parties. Such events, occurrences, or causes will include, without limitation, acts of God, bandhs, riots, acts of war, natural disaster, fire and explosions, or any other events reasonably beyond the control of either party.
      3. The Terms along with the relevant Plan Terms constitutes the entire agreement between the parties with respect and in relation to the Plan (including any modification or amendment thereto) subscribed or availed of by the Customer and supersedes all previous communications, representations, understandings and agreements, either oral or written. OneAssist shall not amend the Terms and/or the Plan Terms and/or the features or pricing of the Plans post the purchase of the Plan(s) by the Customer.
      4. The Agreement shall be governed by the laws of the Republic of India.
      5. All disputes arising in connection with the Terms and/or the respective Plan Term(s) shall be finally settled by arbitration pursuant to the rules of the Arbitration and Conciliation Act, 1996, by one arbitrator appointed mutually by the parties under dispute. The seat of arbitration shall be Mumbai. The language of the arbitration proceedings shall be English. The decision of the arbitrator shall be final and binding on the parties.
      6. The marketing brochures are meant purely for educating customers about the features and terms of this plan and they have no commercial value.
      7. This Agreement is the complete and exclusive agreement between issuer of Star Care Total Protection Plan i.e., OneAssist Consumer Solutions Private Limited and Customer relating to the subject matter hereof. Any statements or representations made by resellers, ASPs or others that are inconsistent with this Agreement shall not be binding upon us.

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    GODREJ EXTENDED WARRANTY TERMS AND CONDITIONS OR “PLAN”

    This “Godrej Extended Warranty for Appliance", herein also after referred to as “Extended Warranty Plan” or “Plan” has been entered into between OneAssist Consumer Solutions Private Limited, herein after referred to as "OneAssist", incorporated under the Companies Act, 1956 and having CIN U93090MH2011PTC218163 and the name & address of the customer, herein referred to as “Customer”, mentioned in the application form. The terms & conditions of Extended Warranty shall be fully binding on the customer for the product/appliance/equipment covered, herein referred to as “Product”.

    GENERAL DEFINITIONS

      1. Product Covered: “Godrej” branded Appliance like Air Conditioner, Air Cooler, Chest Freezer, Dishwasher, Microwave Oven, Quebe, Refrigerator, Washing Machine sold through any official channels.
      2. Official Channel: Sold through Flipkart Platform (www.flipkart.com, Flipkart Mobile Application and Flipkart Lite).
      3. Normal Operating Condition: Ability of the product to perform its specified function subject to the acceptable level of change in performance due to ageing or climatic conditions. The acceptable level of change for this purpose will be as per the respective Manufacturer’s specifications.
      4. Normal use: Use of the product in accordance with the Manufacturer’s guidelines for Product usages including but not limited to regular maintenance and upkeep of the Product, usage of specified protection device such as voltage stabilizer.
      5. Mechanical/ Electrical Breakdown: Means defect or burning out (electrical) of any defined parts of the covered product arising from mechanical or electrical defect causing sudden stoppage of their functions, necessitating visit, repair or replacement.
      6. Covered Breakdown: Mechanical and electrical breakdown including but not limited to the extent as provided by the Manufacturer’s Warranty/ Guarantee for domestic electrical/electronic product manufactured in India or is legally imported in India and sold through official channel by an invoice and Manufacturer’s Warranty/ Guarantee certificate. The covered breakdown will vary for each product in accordance with the Manufacturer’s Warranty/ Guarantee for the said period.
      7. Onsite Repairs: The repair technician will visit the premises where the product has been installed to provide the repair services.
      8. Manufacturer’s Warranty/ Guarantee: The original warranty/ guarantee provided by the respective manufacturer to the respective product as per manufacturer’s warranty/ guarantee terms & conditions.
      9. Manufacturer’s Warranty/ Guarantee period: The uninterrupted period of the manufacturer’s warranty/ guarantee covers as stated on the original official manufacturer’s warranty/ guarantee certificate and publications.
      10. Extended Warranty: Extended warranty cover is limited to electrical, mechanical, and electronic breakdown of covered product(s) and/or its components thereof arising out of any defect in electrical, mechanical, and electronic components of the covered product(s) or the product(s) itself as per the warranty included, but not limited to, as of the manufacturer warranty. This can be extended by a continuous period of 1, 2, 3 or 4 years starting from the expiry of Manufacturer’s Warranty/ Guarantee as per the plan opted by you.
      11. Service Contract Term: Mechanical and electrical breakdown to the extent provided by the manufacturer’s warranty for domestic electrical/electronic product manufactured in India or is legally imported in India and sold through official channel by an invoice and manufacturer’s warranty/Guarantee certificate. The Extended Warranty cover commences on the expiration of the manufacturer’s

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    warranty/guarantee period and is for a period mentioned in the service contract details of the service contract, and shall continue to remain in force for a period as applicable, unless terminated earlier as per terms herein. This Contract and the terms and conditions herein shall continue to remain in force if due to any reasons, the original manufacturer replaces the Product of the Customer with the Product of the same model during the manufacturer’s warranty period subject to such information being shared by you with Godrej on any such occasion.

      1. We, Us, Our: The issuer of Extended Warranty i.e. Godrej and/or their Service partner
      2. You, Your: The person to whom We are issuing Our Extended Warranty

    15. PLAN FEATURES

      1. One Call to raise a service request: In the event of defect in the Product, the Customer can call Godrej 24-hour toll-free call centre 18002095511 to report the issue.
      2. Repair at Doorstep/Pick up & Delivery of device from doorstep: Once the customer has intimated Godrej for defect and provided the required documents, Godrej service providers will get the product repaired at customer’s doorstep. In case product is not repairable at customer’s place, Godrej will provide Pick up & drop of product free of cost for the customer.
      3. Repair by Authorised Service Network using Genuine Spare Parts: Godrej will repair the defected product by OEM/Authorised Service Centres/Experts using genuine spare parts.

    16. WHAT WE COVER

    Following are the product features which is offered under this program

      1. Extended Warranty replicates the terms, including but not limited to the Manufacturer’s Warranty against any malfunctions or breakdown for the duration opted for by You. OneAssist and/or their insurer will provide the cost of repair for the covered breakdown of Your Product as mentioned in the Plan Terms, during the period of extended warranty, subject to the terms and conditions, exceptions and limitation contained in the terms and conditions of this program, or herein or endorsed in future. We will organize for the repairs to normal operating condition or replace at Our discretion with an equivalent product or provide a settlement by way of monetary settlement at Our sole discretion, after it has suffered a covered breakdown during normal use.
      2. Mentioned below are the spare parts list with their coverage status

    Products

    Spare Parts Covered

    Spare Parts Not Covered

    AIR CONDITIONER (SPLIT, WINDOWS, INVERTER)

    Main PCB, Display PCB, Valve, Evaporator Coil, Condenser Coil, Sensors, Fan Motor, Invertor PCB, Capacitor, Capillary, Relay/Olp, Compressor, Thermostat, Swing Motor

    Remote Controls, Blower, Connecting Pipes, Fan Blades, Filters, Louvers, Plastic Parts, Outer Cabinet, Plastic, Rubber, Power Cord, Sheet Metal Parts, Connecting

    Wires/Sleeves/Hose/Cables, Consumables.

    AIR COOLER

    Capacitor, Control Panel, Drain Valve, Motors, PCB, Switch, Water Pump

    Filters, Honey Comb, Knobs, Body, Plastic & Rubber Parts, Consumables.

    DISHWASHER

    Capacitor, Control Panel, Drain Pump, Drain Motor, Heating Assembly, Inlet Valve, PCB, Pressure

    Switch, Door Switch, Thermostat

    Nozzle Assembly, Rack Assembly, Assy Filter Salt, Door Assy, Control Knobs, Plastic & Rubber Parts,

    Consumables.

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    MICROWAVE OVEN

    Capacitor, Control Panel, Diode, Door Switch, Heating Element, Magnetron, Thermostat, Timer, Turntable Motor,

    Transformer

    Mica Sheet, Glass Plate, Cavity, Plastic & Rubber Parts, Consumables.

    REFRIGERATOR

    Capacitor, Capillary, Compressor, Condenser Coil, Evaporator Coil, Fan Motor, PCB, Relay/ Olp, Sensor, Thermostat, Timer, Inverter PCB, Thermal Defrosting, Thermal Fuse,

    Defrost PCB, Defrost Heater

    Any Plastic Parts, Gas Kit, Internal Light Bulb, Cabinet & Shelves, Wheels & Stands, Door Handle, Door, Evaporator Door, Pre-Filter, Concealed Coil, Connecting Wires,

    Consumables, Rubber Parts.

    WASHING MACHINE

    Brake Plate, Capacitor, Clutch Assembly, Couple Damper Valve, Door Lock, Drain Valve, Gear Assembly, Heating Coil, Inlet Valve, Motor, PCB, Sensor, Timer, Suspension, User Panel Board,

    Buzzer

    Spin Drum, Belts, Lint Filter, Wire Harness, Main Body, Drain Hose, Inlet Hose, Plastic/ Aesthetic Part, Drum Assembly, Control Knobs, Connecting Wires/ Cables, Inner Tub, Consumables.

    CHEST FREEZER

    PCB, Thermostat, Drier, Compressor, OLP, Relay, Capacitor, Fan Assembly, Gas charging and Condenser if

    external.

    Evaporator Tank, Cabinet, Plastic, Rubber, sheet metal, power cord and Glass parts

    QUBE

    Engine Assembly, PCB

    Cabinet, plastic and metal parts
      1. This contract covers the cost of parts and labour for the product on an onsite service basis. Gas charging cost is covered whenever any other spare part is getting used for repair work.
      2. No of Claims: Unlimited claim upto sum insured
      3. Excess: Zero repair Charges on covered claims
      4. Maximum liability for any incidences shall not be greater than the invoice value or sum insured, whichever is lower.

    17. CONDITION OF COVER

      1. You must be at least 18 years old on the date of purchase of Extended Warranty.
      2. Extended Warranty only applies to items purchased as new. There is no cover for items described as ‘used’, ‘second hand’ or ‘refurbished’.
      3. This plan should be purchased along with the new appliance only. There is no service for items described as ‘used’, ‘second hand’ or ‘refurbished’.
      4. Extended Warranty can be bought for all products outlined in the section “QUALIFYING PRODUCTS” that carry a manufacturer’s warranty of 12 months on the entire unit. In any circumstances the overall age of the product will not exceed 5 years (including Brand + Extended warranty).
      5. Extended Warranty will cover Extended Warranty, only to products that are purchased under valid Manufacturer’s warranty on Flipkart Platform. Any condition/act that voids the manufacturer’s warranty requirement (stated above) would result in product becoming ineligible for Extended Warranty.
      6. Extended Warranty can only be purchased for products that haven’t been repaired under manufacturer’s warranty or otherwise before purchase of the plan. We reserve the right to reject any claim under Extended Warranty if the product has been repaired prior to your purchasing the plan.
      7. Extended Warranty is applicable for a period of 12 months (1 year), 24 months (2 years) 36 months (3 years) or 48 months (4 year) from the date of the expiry of brand warranty (depending on the plan chosen

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    by You). The plan cover period is also mentioned in the email that will be sent to you post successful activation of your plan by you.

      1. At point of service, during the Extended Warranty duration, the customer is required to show the proof of purchase i.e. Product purchase invoice.
      2. Godrej and/or their Service partner reserves the right to deny service and cancel the Extended Warranty Plan, without any refund whatsoever, if Customer fails to produce the above information.
      3. Godrej and/or their Service partner shall provide Services only during normal working hours on regular working days of OneAssist and/or its authorized service providers.
      4. Normal Working hours would be 9:00 am to 9:00 pm on all days excluding public holidays
      5. To avail services, you must present to Godrej at the time of execution of this Contract proof of purchase (a copy of the purchase invoice) of the product in question.
      6. Extended Warranty covers the cost of parts and labour charges at home location. Godrej and/or their Service partner will transport the product to service centre for performing repairs, if required and if the product location is within its serviceable area. This cost will be payable by customer.

      7. Providing service at locations which are not in the serviceable limit of Godrej. Godrej and/or their Service partner reserves the right to provide adequate solution by either refund of the plan fee or advise customer to get it repaired through an authorized brand service centre and then claim reimbursement subject to satisfactory verification of documents/ proofs as demanded by Godrej and/or their Service partner.

        1. In all such cases, the customer should present a repair estimate from the authorized brand service centre and proceed with repairs only when explicit approval is given by us. Our liability in all such cases will be towards the covered damages only.
        2. All the documents (in soft copy) should reach Godrej within 30 days of your first intimating the claim to us.
      8. During the validity of the Extended Warranty, Godrej will attend to the defects reported by the customer, including replacement of the defective electrical/electronic components that are required to be replaced to make the product electrically functional. This is subject to the condition, the breakdown of the product being due to normal usage, i.e. all manufacturer warranty usage guidelines have been followed.
      9. In case the damage/malfunction of the device is due to reasons other than that covered under manufacturer’s warranty and the and Terms of the Plan(s), or it is caused by conditions defined under exclusions, Godrej shall not offer to repair the device for the customer. The cost of such repairs like labour, visit, cost of parts replaced, cost of transporting the device to service centre (if required) will have to be borne by the Customer.
      10. All defective components replaced by Godrej shall become the property of Godrej and the customer shall not have any rights to the same.
      11. All defective components will be replaced with parts which are new or like new in performance adhering to manufacturer’s specifications, at our sole discretion.
      12. In case we compensate you as above, all our obligations under this contract are deemed fulfilled and the plan coverage stands terminated. The defective product in all such cases shall become our property and the same should not be destroyed, or damaged, or salvaged by the you under any circumstances.

    CUSTOMER RESPONSIBILITY

      1. You will be required to provide us with a copy of the complete set of requisite documents at the time of service request. If the Serial Number of the device has changed due to repairs or replacement by

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    the manufacturer/retailer, please provide us with a copy of the Swap Letter that clearly mentions the current and old Serial Number of the device within 15 days of such replacement.

      1. You are required to report the problem to Godrej within 21 calendar days of its occurrence beyond which the request is liable to be rejected.
      2. It is your responsibility to properly maintain, store and use your item according to the manufacturer instructions and take all reasonable steps to use your equipment as prescribed by the manufacturer.
      3. You agree to return the defective spares or product to Godrej personnel from the place of repair of the product. In all such cases, Godrej shall pick up the defective spares/ product (in case of total loss)
      4. NON-FULFILMENT of ANY of the above conditions may result in the plan being considered as void and all requests made against Extended Warranty are liable to be rejected.
      5. Customer shall provide representative of Godrej and/or their Service partner full access to the Product/Equipment in order to effect necessary adjustments and repairs.
      6. Customer shall provide adequate storage space for spare parts, test Product/Equipment and adequate work space, heat, light, ventilation and electric current for use by representative of Godrej/its authorized representative for provision of Services at Customer's location.
      7. Customer shall register all complaints/requests for Services only through official Godrej Call Centre’s
      8. Customer shall comply with all applicable laws, rules and regulations.
      9. Customer shall inform Godrej any change in the billing address.
      10. Any written communication, billing statement or notice from Godrej to Customer will be deemed as served within 48 hours of posting by ordinary mail or earlier as the case may be.
      11. Customer agrees that it shall be its responsibility to be aware of the Contract and the changes therein. Ignorance if any shall be the total responsibility of the Customer.
      12. The Customer understands that the Services have been subscribed on his/her own name and the subscription/ ownership can’t be changed to any other name. In the event of gifting/transfer of the Product, where it has been transferred by Customer to any other person. The Plan shall be transferred to the new owner along with the transfer of ownership of the product. The Customer needs to notify Godrej of such transfer within one month (30 days) of purchase of the product and/or Plan. Godrej shall be responsible to make the necessary changes in its records to give effect to such transfer and extend the benefits of the Plan to the new owner from the date of such communication.
      13. Customer shall not assign any right or interest or delegate any obligation arising herein to any person without Godrej and/or their Service partner prior written consent.

    EXCLUSIONS APPLICABLE UNDER THE CONTRACT

      1. Charges towards to and fro transportation of the appliance to workshop or towards transportation of parts, components and equipment required for at-site repairs are payable extra by customer.
      2. Service of products which are not supported by valid Proof of Purchase by customer shall not be admissible under this program.
      3. Non-operating and cosmetic damage to the Product, such as damage to paintwork, Product finish, dents or scratches.
      4. Accessories used in or with the Product including but not limited to remote, batteries, USB/HDMI cable and replacement of any consumable item or accessory
      5. Normal wear and tear items, not integral or necessary to the functioning of the products or routine service, or if the wear and tear on the parts.
      6. Routine maintenance, cleaning, lubrication, adjustments or alignments, overhaul, modifications and descaling
      7. Repair of the product due to accident, misuse, abuse, neglect, or improper maintenance.

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      1. Routine maintenance, cleaning, lubrication, adjustments or alignments, overhaul, modifications and descaling
      2. Damage resulting from external power outage, power surges or drips, fluctuating voltage, inadequate or improper voltage or current
      3. Any loss or damage caused by or arising out of the wilful acts or omission or gross negligence of the Insured/Insured Person and/or Insured’s/Insured Person’s family and/or employees of the Insured/Insured Person or YOUR employees or anyone one on YOUR behalf
      4. Replacement of any consumable item or accessory. These include, but are not limited to plugs, fuses, water tank, light bulbs, light covers, cables, filters, attachment, belts, toner, ribbons, drums, tapes or software, and add-on options incorporated in a product for which the Plan was purchased.
      5. Damage caused by unauthorised modification, alteration, adjustment, repair, service or installation by unauthorised personnel is not covered. Such unauthorised repair or replacement of covered products shall result in the cancellation of this covered unit.
      6. Damage caused by unauthorized repair, theft, burglary and accident including earthquake, storm and or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious damage, impact, corrosion, battery, acts of god, animal or insect infestation or intrusion.
      7. Reception or transmission problems resulting from external causes.
      8. Problems or defects caused by unauthorized modifications/repairs or failure to follow the manufacturer’s operating manual and as specified in the warranty card.
      9. Any Incidental Costs arising from being unable to use the Product or from damage which results from the Breakdown of the Product.
      10. Damage/failure caused before or during Transportation or Product delivery or installation/ re- installation of the item(s).
      11. Service of product on which the Manufacturer’s label or logo, rating label or Serial number have been defaced or removed.
      12. Claims that is false or fraudulent or intentionally exaggerated or if any false declarations or statements be made in support thereof, no claim for that covered Product shall be recoverable hereunder.
      13. Service on third party products or software not supplied/authorized by the manufacturer that may be installed in or used in connection with the product.
      14. Use of accessories not approved by the manufacturer, incorrect electrical leads or connection.
      15. Replacement or fixes of unauthorised software not installed by respective brand/company.
      16. Failure due to physical damages, improper site conditions, rain or weather conditions, and liquid spillage.
      17. Breakdown caused by computer virus or realignments to the product.
      18. Commercial usage of appliances
      19. Damage/failure caused before or during product delivery.
      20. Any consequential or incidental damages arising from the use or loss of use of the Product.
      21. The cost of repairing, restoring computer software.
      22. Loss of data, software or any other information.

    TERMS OF MONETARY SETTLEMENT

      1. If monetary settlement is being offered, it can be because of two reasons –

        1. The repair estimate is exceeding 80% of Invoice value
        2. Spare parts are unavailable, reasons of which are beyond control
      2. In case (a), where repair estimate exceeds 80% of invoice value, the settlement value for the product will reflect the prevailing market value of the appliance post applicable depreciations (see below schedule

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    for depreciation percentage) less deductions towards salvage. Salvage amount deduction (3% of Sum Insured) will be done on all claims for monetary settlement.

      1. In case (b), where spare parts are unavailable, the settlement value will be calculated either via option

    1. or option ii), whichever is lower –

      1. The settlement value for the product will reflect the prevailing market value of the appliance post applicable depreciations (see below schedule for depreciation percentage) less deductions towards salvage. Salvage amount deduction (3% of Sum Insured) will be done on all claims for monetary settlement.
      2. The settlement value for the product will reflect the total estimate of parts which are unavailable.
      3. The prevailing market value of the appliance will be determined solely by Godrej and/or their Service partner based on the brand, technology, size/capacity of the product(s) among other things. If the product model is discontinued, we’ll arrive at the prevailing market value for a similar new product which may or may not be of the same brand. While doing so, we reserve the right to select the lowest cost option available and this value will be final and binding on the customer.
      4. Total liability under the Terms and/or the relevant Plan Terms shall be limited to the sum insured or the Invoice value of the Appliance, whichever is lower.

    If we compensate you as per scenario a or b (i), all our obligations under this contract will be deemed fulfilled and there will no longer be any coverage under the plan

    DEPRECIATION GRID OF MONETARY SETTLEMENT

    Depreciation will be as follows (In case of Television an additional 5% depreciation would be applicable);

    Extended Warranty Period

    Depreciation

    1st year of Extended Warranty

    15%

    2nd year of Extended Warranty

    30%

    3rd year of Extended Warranty

    55%

    4th year of Extended Warranty

    70%

    CHARGES AND PAYMENT

      1. For Services to be provided by Godrej for repair/replacement necessitated by non-covered breakdowns, Customer shall forthwith make payments towards cash receipt or invoice raised by Godrej or its Authorized representative.
      2. Charges payable by the Customer are exclusive of taxes, duties or levies unless expressly stated to the contrary.
      3. If due to any reasons the Product is replaced by the original manufacturer with a Product of different size /capacity/model/brand but of the same product category, Customer shall be responsible to make payment of differential amounts to Godrej for increase in the charges due to change in the Products/Equipment.
      4. Charges payable for accessories used for Re-installation, will have to be borne by the customer.

    GOVERNING LAW& JURISDICTION

      1. The validity, construction and performances of terms herein shall be governed by and interpreted in accordance with the laws of the Republic of India,

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      1. The parties hereto unconditionally and irrevocably agree to submit to the exclusive jurisdiction of the competent Courts in Mumbai with regard to any matter or dispute arising hereto or any other documents that may be executed by the parties hereto.

    LIMITATION OF LIABILITY

      1. OneAssist shall not be liable to the customer for any damages resulting from or related to any services performed by Godrej hereunder, including, but not limited to, any loss of data or software, inability of Godrej to correct any errors, malfunctions and defects in the product/equipment/hardware/software delay in performing any services hereunder.
      2. In no event, shall OneAssist be liable to the customer for any indirect, special, or consequential damages or lost profits arising out of or related to services provided by the Godrej under this contract, even if OneAssist has been advised of the possibility thereof, or knew or should have known thereof.
      3. Our absolute limit of liability towards all claims made during the plan period will not exceed the sum assured opted by the customer at the time of purchase. Therefore, the total liability for all incidences shall not be greater than the Sum insured.
      4. After each repair, replacement offered to you under the plan, your remaining cover amount/Sum insured will be reduced by the expense incurred by Godrej in the corresponding repair or replacement. This will give the balance sum insured. Example; For 20,000 INR sum insured, balance sum insured after one claim of 5,000 INR will be 15,000 INR.

    TERMINATION

      1. In addition to the typical termination that exists in Godrej Extended Warranty T&C, the Plan will be terminated in the following scenarios:

        1. At the closing hours of the coverage end date (11:59:59 pm).
        2. We offer you a monetary settlement in lieu of the same. Whichever happens earlier.

    CLAIM PROCESS

      1. You are required to intimate about the loss to Godrej within 21 calendar days of its occurrence beyond which the request is liable to be rejected.
      2. In case of any defect to the registered product, you can raise a service request by connecting with Godrej on below contact details;
    • Call Centre Number - 18002095511

    • WhatsApp Number - 9321665511

      1. You should fill in the required details detailing the issue that you are facing.
      2. You must upload a copy of the purchase invoice for the product in question, if not already done.
      3. Depending upon your product and/or the nature of issue faced by you, you may be asked to follow some trouble shooting steps before registering a service request. Please follow the troubleshooting steps before registering the request.

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