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    FREQUENTLY ASKED QUESTIONS

    What is the offer?

    • 10% Instant Discount on IndusInd Bank Credit and Debit Cards and Credit card EMI transactions on purchase of Groceries.

    What is the offer duration?

    • 17th March 2022 (00:00 Hours) to 20th March 2022 (23:59 Hours)

    What other conditions should apply to avail the offer?

    • Minimum Cart Value: INR 1500
    • Maximum Discount per card: INR 200

    How do I check if a product is eligible?

    • This offer is applicable on select Grocery products.
    • Offer will be listed on the product page, for all eligible products. Please check before making a purchase.
    • Offer is not applicable on Infant Milk Substitute and Infant Foods.

    Is the offer applicable on all IndusInd Bank Transactions?

    • This offer is applicable on all IndusInd Bank Credit and Debit Card transactions including Credit EMI except for transactions made using IndusInd Bank Corporate or Commercial cards.
    • Offer is NOT applicable on transactions made through Internet Banking.
    • The offer can be redeemed only in serviceable pin codes as per Government guidelines.

    Will I get the offer if I pay using an IndusInd Bank Credit or Debit Card via PhonePe?

    • No, the offer will not apply on payments made from IndusInd Bank Credit or Debit via PhonePe payment option

    Will I get the offer if I pay through Flipkart Gift Card partially?

    • Yes, you can avail the offer and the offer will only apply on the amount paid through IndusInd Bank Credit or Debit Cards against the eligible product(s). Also, the final amount to be paid through IndusInd Bank Credit or Debit Cards should be equal to or more than INR 1500.

    How many times can this offer be availed?

    • There is no limit on the number of transactions. However, you can avail up to a maximum discount of INR 200 per IndusInd Bank Credit and Debit Card.

    **TERMS AND CONDITIONS

    Preliminary**:

    • This offer (“Offer”) is co-sponsored by IndusInd Bank Ltd. (Bank)and Flipkart Advanz Private Limited (“Flipkart Advanz”) on www.Flipkart.com, Flipkart mobile app and Flipkart mobile site (collectively referred to as “Platform”), which Platform is owned and operated by Flipkart Internet Private Limited (Flipkart, We or Our). It is open to all residents of India holding a valid and subsisting IndusInd Bank Credit and Debit Card (“Cardholder/You/Your” and “Card”).

    • By participating in the Offer (defined below), Cardholder agrees to be bound by:

      • these terms and conditions (“T&C”);
      • the Terms of Use, Privacy Policy and other relevant documentation including any modifications, alterations or updates thereof, that are published on the Platform; and
      • all applicable terms and conditions of the IndusInd Bank.

    Offer Details:

    • The Offer is valid from 17th March 2022 (00:00 Hours) to 20th March 2022 (23:59 Hours).
    • Under this Offer, Cardholders will get 10% Instant Discount per IndusInd Bank Credit and Debit card (“Discount”), on the purchase select Grocery products on the Platform (Offer). You are requested to check the product page for Offer applicability.
    • The Discount will be applied to the Net Cart Value (“NCV”). The minimum NCV to avail this Offer is INR 1500 and the maximum discount per Card during the Offer Period is INR 200, NCV shall mean the total value of only the eligible product/s in the cart after all applicable discounts and exchange offer redemptions.
    • The Offer is NOT applicable on transactions made using Credit Card, Corporate & Commercial Card.
    • In case partial payment is made through Flipkart Gift Card, Offer will apply only on the amount paid through the IndusInd Bank Credit or Debit Card against the purchase of eligible products, provided such amount equals or exceeds INR 1500.

    Other Terms and Conditions:

    • All IndusInd Bank Cardholders, excluding Indusind Bank Credit Card, Corporate Credit Card.
    • This Offer is NOT applicable on transactions made through Internet Banking/ Phonepe payment option
    • The Offer is not applicable for Card-on-delivery transactions and Conversion of Cash on delivery to prepaid.
    • In case of cancellation of your order, the transaction will not qualify for the Offer. If you cancel part of your order, you will qualify for the Offer only on the net amount you pay basis eligibility.
    • IndusIn Bank reserves the right to disqualify the Cardholder(s) from the benefits of the Offer, if any fraudulent activity is identified as being carried out for availing the benefits under the said Offer or otherwise by use of the Card.
    • Any person availing this Offer shall be deemed to have accepted these terms and conditions.
    • IndusInd Bank and Flipkart Advanz reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this Offer or not, or to extend or withdraw it altogether.
    • Delinquent and over-limit IndusInd Bank Card members will not qualify for this Offer.
    • Cardholders are not bound in any way to participate in this Offer.
    • Any participation is voluntary and the Offer is being made purely on a best effort basis.
    • Nothing herein amounts to a commitment by IndusInd Bank to conduct further, similar or other offers.
    • The above Offer is by way of a special offer for IndusInd Bank Credit and Debit Cards holders only and nothing contained herein shall prejudice or affect the terms and conditions of the card member agreement. The terms of the above schemes shall be in addition to and not in derogation of the terms contained in the card member agreement.
    • Any query regarding the program will be entertained only till 5th April 2022. Post such date, IndusInd Bank and Flipkart Advanz will not entertain any correspondence or communication regarding this Program from any persons.
    • IndusInd Bank does not endorse any of the products or brands being offered under the Program and will not accept any liability pertaining to the quality, merchantability, fitness, delivery or after sales service of such products which shall be at the sole liability to sellers on the Platform.
    • All the existing offers, gifts, discounts etc. that are being offered can be availed by the Cardholders as part of this exclusive offer as mentioned in the communication.
    • Pictures of products shown in the communication sent to the customer either through mailers or advertised on the website, are representative only and may not bear a resemblance to the actual products. None of the parties shall under any circumstances be responsible towards the same.
    • Products offered under this program are subject to availability from the respective participating merchants/sellers on the Platform and accordingly IndusInd Bank or Flipkart Advanz in no circumstances shall be liable for non-availability of any of the products.
    • Under no circumstance will the offer/discount being offered under this Program be settled with cash in lieu by IndusInd Bank or by Flipkart Advanz.
    • Returned transactions, disputed or unauthorized/fraudulent transactions will not be considered for the Offer
    • IndusInd Bank will not entertain any correspondence regarding the validity or acceptability of any additional benefits offered by seller(s) on products/services made available by it and the same shall be at the sole risk and consequences of such seller(s) and without reference to IndusInd Bank.
    • Flipkart Advanz or the seller(s) shall not be liable for any failure by IndusInd Bank to honor the transaction and for any technical issues because of which the transaction made by the Cardholder was not successful. IndusInd Bank shall indemnify and hold Flipkart Advanz and seller harmless against any claims by the Cardholder for unsuccessful completion of the transaction. Further, IndusInd Bank shall solely be liable to the Cardholder for wrongful remittance of the amounts by it, without any reference to Flipkart Advanz.
    • By participating in this Offer you agree to be bound by these terms and conditions of the Offer, standard terms and conditions, terms of use, privacy policy (subject to change) of the Platform and the terms and conditions of respective seller shall be applicable on the Cardholder.
    • The Cardholder shall indemnify and hold Flipkart Advanz, IndusInd Bank and/ or seller(s) harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorneys fee) that may be suffered by Flipkart Advanz, IndusInd Bank and/ or seller as a consequence of (i) violation of these terms and conditions, of the terms of user agreement, privacy policy (subject to change) published on the Platform, by Cardholder; (ii) violation of applicable laws by Cardholder; and (iii) any action or inaction resulting in willful misconduct or negligence on the part of the Cardholder.
    • All government Levies like Goods and Service Tax, Sales Tax, TDS, any Local Tax, Octroi etc., shall be payable by the Cardholder as applicable at the time the respective Offer.
    • This Offer shall be subject to all applicable laws, rules and regulations which are in existence and which may be promulgated anytime by any statutory authority.
    • Any disputes arising out of the Offer shall be subject to arbitration by a sole arbitrator to be appointed by IndusInd Bank for this purpose. The proceedings of the arbitration shall be conducted as per the provisions of Arbitration and Conciliation Act, 1996. The place of arbitration shall be at Mumbai for IndusInd Bank and language of arbitration shall be English. The existence of a dispute, if any, shall not constitute a claim against IndusInd Bank.
    • All liability with respect to the products purchased lies with the respective sellers and neither Flipkart Advanz nor IndusInd Bank shall be in any way responsible for the same.
    • This Offer is valid only in India. The minimum age of such Cardholder shall be 18 years.
    • Further, as required by applicable law, in the event that the Cardholder makes a purchase of an amount equal to or above INR 2,00,000, the Cardholder will be required to upload a scanned copy of his/her PAN card on the Platform, within 4 days of making the purchase, failing which, the purchase made by the Cardholder will be cancelled. The requirement to submit the PAN card arises only once and if it has been submitted once by the Cardholder, it need not be submitted again. The order of the Cardholder will be cancelled if there is a discrepancy between the name of the Cardholder and the name on the PAN Card.
    • This document is an electronic record in terms of Information Technology Act, 2000, and the Rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
    • Disclaimer : In the event the Flipkart App is downloaded from Apple’s App Store, note that Apple’s App Store is only an app downloading platform and in no way, shape or form, Apple is responsible/involved for any contest/offer being run on the Flipkart App.
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