Last Updated: 1st March 2025

Version: 2

AC Cleaning Service by Jeeves (A Flipkart-group Company)

Terms & Conditions

Section - 1

General Terms & Conditions (T&Cs)

1. Definitions

   1. “Customer”, “You” or “Yours” shall mean the party in whose name the Plan has been purchased.
   2. “Claim” shall mean the formal request from the Customer through any of the channels listed in these T&Cs for compensation and/or repair due to a Covered Incident.
   3. “Covered Product” or “Device” or “Appliance” shall mean the electronic device or an appliance covered by the Plan.
   4. “Covered Incident” or “Covered Damage” shall mean any event during the time of fair usage of the Covered Product which causes it to malfunction and the reason is specified under the Plan Terms. For example: liquid damage.
   5. “Covered Period” shall mean the duration for which the Covered Product is covered under the scope of these T&Cs.
   6. “Coverage” shall mean the type of issues or damages or services that are protected under the Plan.
   7. “Invoice Value” shall mean the value of the Covered Product as per the original invoice of the product sans any discount (bank discounts, payment discounts, etc., except discounts due to product exchange and/ or other Flipkart vouchers (EGVs)).
   8. “Plan” shall mean a service contract offered by Jeeves providing Coverage for specific types of Device damage or failures or services.
   9. “Platform” shall mean the Flipkart online platform accessible on desktop through www.flipkart.com or on mobile devices through Flipkart M-App/ Flipkart Lite Platform where the Covered Product is sold.
   10. “Plan Fees” shall mean the fees chargeable to the Customer at the time of purchasing any Plan.
   11. “Excess Fees” or “Processing Fees” or “Deductible” shall mean any additional fees which may be chargeable to the Customer during the time of service fulfillment.
   12. “Plan Activation” shall mean the date of activation of Plan upon successful receipt of the Plan Fees.
   13. “Plan Terms” shall mean the specific terms and conditions related to the purchased Plan.
   14. “Promise SLA” shall mean the time taken to process the Claim from the time the Customer raises a claim till the final resolution of that claim. This will form part of the Plan Terms
   15. “Personal Information” or “PII” shall mean any information that can be used to identify an individual such as Name, Age, Date of Birth, Government ID Proofs, Phone Number, Email Address, etc.
   16. “Refund Window” shall mean the time period from the date of Plan Activation until which the refund can be made to the Customer for the Plan Fee.
   17. “Service” shall mean the services which have been promised to be fulfilled by Jeeves and/ or its affiliates under these T&Cs.
   18. “Service Request” or “Claim” or “Ticket” shall mean a request made by the Customer under the scope of these T&Cs.
   19. “Service Provider” or “Service Partner” shall mean any third-party service partner authorized & affiliated by Jeeves. Unless otherwise stated, Jeeves shall be the Service Provider.
   20. “Termination” shall mean the end of the Plan.
   21. “Terminal Action” shall mean any action taken by Jeeves, at its sole discretion, in favour of the Customer, which may include refund wherein Jeeves is unable to repair the Covered Product.
   22. “Terms & Conditions” or “T&Cs” shall refer to Section - 1 (General Terms) read in conjunction with Section - 2 i.e. “Plan Terms” unless otherwise stated.

2. Purpose

   1. These Terms & Conditions govern the sale and provision of the Plan(s) available from Jeeves and offered on the Platform, or sold by Jeeves directly or through any third-party Service Provider, to the Customer.
   2. These Terms & Conditions define the framework and the respective obligations for each Party in relation to the Plan.
   3. Customer acknowledges the receipt of these Terms & Conditions, as applicable and agrees to be fully bound by these. By purchasing the Plan provided by Jeeves, Customer shall be deemed to have accepted these Terms & Conditions unconditionally.

3. Terms of Use

   1. The Customer must be at least 18 years old as on the date of purchase of the Plan. The customer also agrees to be in compliance with the applicable Indian laws as may be relevant for the Plan which is availed of by the customer. The Personal Information provided by for the purposes of availing of the Plan is and shall be true and accurate. Additionally, the Customer must use the Service for its intended use only.
   2. The Customer consents to sharing their PII to Service Provider as may be required, and as necessary to provide the Services, conduct our business operations, or when we believe that applicable law permits or requires disclosure, we may share PII with these Service Providers, including entities which provide for hosting and system administration, payment processing, analytics, insurance services, or client support, to the extent necessary and in accordance with the legal bases set forth above. These Service Providers only receive PII necessary to fulfill the services they provide. Under no circumstances are such Service Providers permitted to use obtained PII for any purpose other than to provide with the designated services.
   3. The Customer consents to recording of any data exchanged between the Customer and Jeeves, including but not limited to account details, messages and calls, for the quality assurance and training purpose of our customer support team.
   4. The Customer consents to receive communications from us regarding updates and notifications via emails, SMS texts or phone calls about the Service and/or Service Request. Provided the information is urgent and necessitates immediate attention, Jeeves may reach out to the Customer from 6PM to 10PM.
   5. The Customer provides consent for us to modify these T&Cs, benefits, and other aspects of the Program at our sole discretion. Jeeves will try to notify the changes (if applicable to any existing Program) to the best of its ability.

4. Claim Acceptance & Fees

   1. Any Service Requests raised by the Customer will be accepted & processed subject to the following:

      1. The Customer having accepted & complied with the T&Cs. Acceptance & compliance shall also extend to the amendments to either of the Terms which may be communicated to the Customer from time to time;
      2. The Customer having provided Jeeves with full and accurate information in connection with the Coverage as may be applicable;
      3. The Customer having acted in a bona fide manner to make a service request;
      4. Any other conditions as may be specified in the Plan Terms.
   2. Jeeves shall charge Customers a Plan Fees depending on the Plan purchased. This Plan Fees shall be non-refundable unless otherwise stated in these T&Cs.
   3. Depending on the chosen Plan, Plan Fees may exclude certain classes of fees which are essential to perform the promised service. These fees, hereinafter referred to as “Excess Fees”, shall be borne by the Customer in full and be payable to Jeeves. Only after the receipt of such a fee, if applicable, shall Jeeves provide the service to the Customer. Certain cases where Excess Fees may be required are Out-Of-Warranty cases, etc.
   4. Details of Plan Fee will be a part of the Plan Terms (Section - 2)
   5. Notwithstanding anything contained hereinabove, Jeeves shall not be obliged to entertain any Service Request from the Customer unless (i) the Customer is over the age of 18 years at the time of Plan activation and a resident of India, and (ii) the Plan Fee has been paid.

5. Cancellation/ Termination of the Plan

   1. Jeeves will cancel these Terms & Conditions if the Customer has at any time:

      1. Agreed to help any 3rd party to try to fraudulently or dishonestly obtain money from Jeeves;
      2. Is in violation of applicable Indian laws as may be relevant to the use of the Plan;
      3. Failed to use the Device in accordance with the manufacturer’s guidelines;
      4. Failed to meet the T&Cs, or to act in good faith, openly, honestly and in a bona fide manner towards Jeeves including by providing false or misleading information;
      5. Customer fails to return to Jeeves or its authorized Service Partner(s) any goods/ devices which are to be returned as per the terms of the Plan to Jeeves or to its authorized Service Partner(s); and,
      6. Any terminal action has been taken by Jeeves.

   2. These Terms & Conditions (along with Plan) shall also govern cancellations, given the following product usage circumstances:

      1. Wherever, the serial number of the Covered Product is available, in those cases, If the serial number of the Covered Product has been altered, defaced or removed;
      2. If in cases, Jeeves has issued a replacement device except when Brand is giving the replacement device for the Covered Product;
      3. If the product has been re-sold, or is used for any unintended use by the original customer;
      4. If the product is used for non-personal use (ex. commercial), determination of which shall be on sole discretion of Jeeves.
   3. If notice of termination is provided by the Customer within the Refund Window, a full refund is available, subject to the maximum Plan Fees paid by the Customer. However, if the Customer has lodged a service request or availed of any benefit under any of the Plan Terms after the Plan Activation, no refund will be available. After the expiry of the Refund Window, for any cancellation by the Customer, Jeeves will not refund the Plan Fee. Refund Window shall be seven (7) days from the date of Plan Activation.
   4. Jeeves may cancel these T&Cs, if in case, it deems itself unserviceable to serve the Plan wherever the Customer has relocated from the initial place of product delivery. In the event of cancellation, Jeeves shall not be liable for any refunds, whatsoever.
   5. Jeeves reserves the right to cancel these T&Cs if the Covered Product is transferred or sold by the Customer at any point during the Covered Period.
   6. In case of mismatch between the device Serial Number/ Unique Identifier as may be required for the fulfillment of the Plan Terms and the same details on the Purchase Invoice, these Terms & Conditions shall deem to be null and void after ten (10) days from the date of Policy Activation, during which the Customer can get the details remapped by contacting Jeeves.

6. Confidentiality

   1. The Customer shall remain responsible for maintaining confidentiality of the information, as well as their display name, login and password details. The Customer agrees that if they provide any information which is untrue, inaccurate, not current, or incomplete or Jeeves has reasonable grounds to suspect that such information is untrue, inaccurate, not current, incomplete, or not in accordance with the Terms of Use of the Platform, Jeeves shall have the right to suspend or terminate the Plan(s).

7. Precedence of Terms

   1. In case of any discrepancy in these terms, the T&Cs sent (via email) to the customer at the time of Plan purchase shall take precedence. In case of absence of such email, the terms set forth in these T&Cs shall prevail.

8. Limitation of Liability

   1. By using the Services, you agree that the liability of Jeeves, its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners and licensors, shall be limited to the Invoice Value of the Covered Product. In no case shall Jeeves, its directors, officers, employees, affiliates, agents, contractors, principals, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or for any other claim related in any way to your use of the Services, or any loss or damage of any kind incurred as a result of the use of the Services.

9. Indemnity

   1. The Customer shall defend, indemnify and hold harmless Jeeves its owners, affiliates, subsidiaries, group companies, partners (as applicable), and their respective officers, directors, agents, and employees (“Indemnified Parties”), from and against any Claim or Service Request, demand, damages, obligations, penalty, losses or actions (including reasonable attorneys’ fees) made by any third party against the Indemnified Parties or imposed against the Indemnified Parties, due to or arising out of the Customer or Customers’ affiliate’s or relative’s: (a) breach of these Terms, the Privacy Policy and/or any other policies; or (b) violation of any applicable law, rules, regulations; or (c) violation of the rights (including infringement of intellectual property rights) of a third party or Jeeves; or (d) unauthorized, improper, illegal or wrongful use of your account (including by the Customer or by any person, including a third party, whether or not authorized or permitted by the Customer). This indemnification obligation will survive the expiry or termination of these Terms and/or the Customer’s use of the Service.

10. Notices

    1. Any notice, approval, consent or other communication required or permitted under these Terms & Conditions shall be in writing, in English language, and shall be deemed to be validly given and effectively served upon when (1) delivered personally, (2) mailed by registered or certified mail, or (3) transmitted by facsimile with a confirming copy sent by overnight mail or courier service to the Parties at the addresses and facsimile numbers provided by each Party. Any such notice, approval, consent or other communication shall be deemed to have been duly served (if delivered personally or given or transmitted by facsimile) immediately or (if given or made by local mail) 48 hours after posting or (if made or given by overseas mail) seven days after posting and in proving the same it shall be sufficient to show that the envelope containing the same was duly addressed, stamped and posted. Notice given by a Party’s counsel shall be considered notice given by that Party.

11. Customer Support

    1. In case of any query or complaint the Customer can approach Jeeves and reach out through the ‘Customer Support’ tab on Flipkart/ Jeeves website.
    2. The Customer can also reach out for any product/ service related queries or complaints by clicking the link https://jeeves.co.in/

12. Miscellaneous

    1. All the decisions of Jeeves and/or the Service Provider in relation to these T&Cs (including but not limited to serviceability & genuineness of service requests) shall be final and binding on the Customer.
    2. Jeeves may subcontract the services provided without any prior notice to the Customer.
    3. Jeeves will attempt to deliver and provide the service to the Customer to the best of its ability. In case of repairs, if Jeeves is not able to return the Covered Product (repaired, or otherwise) or refund the Customer against the Service Request because of non-cooperation or non-availability of the Customer, Jeeves shall only hold the Covered Product for 15 days from the last Customer update (for refund cases, Jeeves will try to reach out for a maximum period of seven (7) working days). Post this period, if the Customer is still unreachable or non-cooperative, Jeeves reserves the right to liquidate/ write off/ sell the Covered Product, and the Customer will not be entitled for any refund/ replacement in such a scenario. Further, the Claim will be cancelled and the Customer cannot raise the Claim for the same reason again.
    4. After the return of the Covered Product, in case of any damages due to logistics or issues related to the delivery of the Covered Product or any service-related issues, the Customer must approach Jeeves within one (1) day of receipt of the Covered Product.
    5. In case any additional Plan Fees may be required from the Customer for delivery of the service as per the Plan Terms, Customer will be given a maximum time of five (5) days to accept & pay the additional Plan Fees. Failure to do so will result in cancellation of the service request/ claim. This time period will not be a part of the Promised SLA.
    6. Refund, if applicable, may be processed in the form of Flipkart Gift Vouchers (EGVs) or to the Customer’s Bank Accounts, depending on the Customer’s preference.

13. How to reach out to Jeeves for logging a Service Request or a Ticket?

    1. The Customer can reach out to Jeeves through by logging in at Jeeves Website accessible at https://jeeves.co.in/
    2. The list of channels is subject to change without any prior notice to the Customer. In case of any change, the Customer can reach out to the Corporate Address of Jeeves: Jeeves Consumer Services Pvt. Ltd, Buildings Alyssa Begonia & Clove, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli village, Bengaluru - 560103, Karnataka (India).

14. Grievance Redressal Mechanism

    1. The Customer can reach out to the Grievance Officer of Jeeves for any grievances related to the Product or Service. Redressal Mechanism is available at the link: https://jeeves.co.in/terms-of-use (please refer to the Jeeves website for latest updates)

Section - 2

The terms and conditions herein are specific terms and conditions as applicable to the “Preventive Maintenance” program. These should be read in conjunction with the General Terms and Conditions (Section - 1). These conditions are in addition to and not in derogation of the General Terms and Conditions.

1. Definitions

   1. “Brand Warranty” or “Manufacturer’s Warranty” or “Brand Warranty Period” shall mean the Coverage provided by the brand at the time of purchase of the Covered Product.
   2. “Damage Protection” shall mean the Coverage against any ticket of Accidental damage or Liquid Damage as may be outlined in the Inclusions & Exclusions of this Plan.
   3. “Functional Defects” shall mean all such defects which are covered under the Brand Warranty and may result in the non-functioning of the Covered Product.

2. Background

   1. Preventive Maintenance is a service plan that provides cleaning & diagnostics service for the Covered Product after expiry of the Brand Warranty, and it will provide coverage for the Plan Duration as specified in the subsequent sections.
   2. This plan only entails Coverage for cleaning & diagnostics service, and absolutely no incidents shall be covered under Manufacturer’s Warranty or incidents for Damage Protection in the Covered Period.
   3. During Brand Warranty period, no coverage shall be provided to the Customer.
   4. Depending on the plan, Jeeves shall service the ticket if it’s related to the cleaning & diagnostics only. The Customer is not expected to visit Brand during this period. In case, the defect is related to Manufacturing Warranty, Accidental or Liquid or any other such damage, the ticket shall not be entertained. The cost of labor & transportation is covered. Cost of spare parts is excluded.

3. Plan Key Features

   1. List of key features of this Plan are added in the table below,

	Cleaning & Diagnostic Service
Allowed number of Service Requests	Depending on the chosen plan, it could be up to two (2) services
Total Promised SLA	Up to 7 working days
Compensation for Delay in Service	INR 500
Processing Fee	Zero
Inclusions	Diagnostic of any issue in the Covered Product, Wet Cleaning Service by a Jeeves authorized technician
Exclusions	Manufacturing Issues and issues relating to Damages
Repair Mode	“Onsite”
Warranty for Repairs/ Gas Charging	90 days
Policy Termination Clauses	Please refer to Section - 1

• 1. The list is only an indicative list of key features of this Plan and is not an exhaustive list. It should be read in conjunction with these T&Cs.

1. Covered Products

   1. List of products: Air Conditioners.

2. Limits for Service Requests/ Tickets

   1. The number of service limits is capped at two (2) services.
   2. Plan period shall be up to two (2) years.
   3. Both of the above conditions are subject to the plan which the Customer has opted for at the time of purchase.

3. Exclusions

   1. Cleaning/ Diagnostics/ Maintenance service during the warranty period.
   2. Any defect arising out of faulty or defective material or workmanship.
   3. Losses or Damages to the accessories and/or ancillary devices of the Covered Product (example, charging adaptor, memory cards, etc.).
   4. Not liable for any pre-existing issues/potential risks reported by the technician but not handled due to customer refusal to repair the same.
   5. Non-operating & cosmetic damages to the Covered Product, such as damage to the product finish, dents, or scratches, which doesn’t cause any functional damage to the Covered Product.
   6. Normal wear and tear of items not integral to the functioning of the Product.
   7. Damages to the Covered Product because of the product not being used in accordance with the Manufacturer’s guidelines, including short circuiting during power surge.

   8. Damages or losses caused by

      1. Confiscation by Government or local authorities or security agencies,
      2. Commercial hire/ rent of the Covered Product,
      3. Transit or logistics; and,
      4. Theft, burglary, and accidents including earthquake, storms or hurricanes, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious damage, impact, corrosion, battery leakage, acts of God, animal or insect infestation or intrusion.
   9. The cost of repairing, restoring or reconfiguring the Covered Product.
   10. If the Covered Product has been re-sold, or is used for any unintended use by the original customer.
   11. Fraud or criminal activity on the part of the Customer.
   12. Any loss related to indemnification for the Value-added services.
   13. If an issue is identified during check up at the time of Maintenance Service, all parts and accessories costs will be borne by the customer if the customer chooses to get it repaired by Jeeves.
   14. The plan does not cover maintenance service if the site is deemed unsafe for conducting the specific service, post site evaluation by the technician.
   15. Gas Charging, if required. If any other spares or parts are required, it will not be provided as part of the service. The parts should be procured by the customer and additional charges will apply.
   16. In case a defect is identified at the time of the service call and customer requests Jeeves to provide repair services, this will be done at additional charges and customers will be charged for any parts or accessory costs.

4. Service Process

   1. Upon intimation of the requirements by the Customer to Jeeves, Jeeves shall raise the ticket and visit the Customer. The Customer is expected to provide a ladder for the technician in case required.
   2. During the visit, technicians shall perform a variety of tasks, including cleaning of filters, inspection of coils, checking of refrigerant levels (gas), and overall system evaluation.
   3. Cleaning of filters shall be performed with a jet spray to clean filters, coils, fins & drain trays. In case of unavailability of a foam/ jet spray, the technicians will perform the cleaning to the best of their ability (including cleaning without jet spray/ foam).
   4. If the outer unit is easily accessible, the outer unit is dismantled & cleaned with a jet spray (if easily accessible).
   5. After the cleaning process is complete, the technicians will check for any pipe blockages & the drain trays.
   6. In cases where the cleaning is not required by the Customer, the Customer can opt for free diagnostics of the issue faced during the coverage of the Covered Product. These diagnostics shall be free of cost. If after the diagnostics, any issue is found, the Customer, at their own liberty, can choose to get it repaired through Jeeves. In this case, the Customer will have to bear the cost of spares and /or any other parts which are used.

5. Service Terms

   1. If the Customer has relocated to another location, this facility will be provided only if the new address is located within the serviceable areas.
   2. Jeeves commits to a Total Promised SLA to the best of its ability.
   3. Subject to these T&Cs and force majeure events, Jeeves shall strive for fulfilling its obligations within the defined SLAs. If Jeeves is unable to meet the Total Promised SLA for whatsoever reasons (excluding reasons beyond its control), the Customer shall be entitled to receive a Token of Apology from Jeeves.
   4. Any delay from the Customer during the service period shall be excluded from the calculation of the Total Promise SLA.
   5. All the repairs or gas charging (if any) performed by Jeeves under these T&Cs shall bear a warranty period of ninety (90) days from the date of delivery of the Covered Product back to the Customer.

6. Other Miscellaneous Terms

   1. Jeeves and/or the Service Provider shall not be liable for the exclusions as mentioned above.
   2. In any action suit or other proceeding where Jeeves alleges that by reason of the exclusion provisions any loss or defect is not covered by the terms, the burden of proving that such loss or defect is covered shall be upon the Customer.