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    Detailed Terms & Conditions

    Congratulations on purchasing this protection Plan. Please read the terms and conditions, so that you understand the coverage under this Plan.

    STANDARD TERMS AND CONDITIONS

    1. DEFINITIONS

      1. Plan(s): shall mean either or all the products/ services package offered by OneAssist from time to time, which products/services may have add-on components or features, details of which are mentioned in the Welcome letter kit / Welcome email.
      2. Plan Fee: shall mean the fees charged by OneAssist for the Plan(s) availed by the Customer and set out in the respective Plan Terms. The Plan Fee is applicable for the respective duration of the plan as mentioned below. The Plan Fee is inclusive of all applicable taxes.
      3. Plan Terms: shall mean the terms and conditions separately provided with the Terms herein which shall be specifically applicable in relation to each Plan(s).
      4. Free Look-In Period: shall mean the number of days from the date of activation of the Plan(s) within which the Customer may cancel the Plan(s) and obtain a refund of the Plan Fee.
      5. Insurer: shall mean the third-party insurance provider as OneAssist may partner with from time to time for the add-on benefit as may be applicable to the various Plans.
      6. Service Partner: means any third-party service provider affiliated with OneAssist.
      7. Personal Information/Data: shall mean and include only a). Name b). Address and c.) Date of Birth of the customer.
      8. “Coverage value” means the maximum cumulative liability or cover which a customer can claim within the membership tenure. In case of Accidental & Liquid damage claims - Coverage value will be equal to – 55% of Invoice value. For Extended warranty claims – Coverage value will be the equal to Invoice value of the device.
      9. “Balance Coverage value” means Coverage value minus the total amount of all previous claims paid

    PURPOSE

      1. These terms and conditions (“Terms”) shall govern the transaction between OneAssist Consumer Solutions Private Limited (“OneAssist”) and the party whose name appears on the Order (“Customer”) in relation to the Plan(s) provided by OneAssist.
      2. These general terms and conditions define the framework and the respective obligations of the parties. Specific terms and conditions relating to the specific Plan(s) that has been availed or subscribed to by the Customer supplementing or derogating from these general terms and conditions may be agreed to in the Plan Terms in writing which shall be annexed to this Terms.
      3. Customer acknowledges the receipt of the Terms and the Plan Terms, as applicable and agrees to be fully bound by the Terms and the relevant Plan Terms. In the event, the Customer avails of any benefit under any of the Plan Terms or lodges a claim within the term of the Policy, the Customer shall be deemed to have accepted the Terms unconditionally.

    CUSTOMER CONSENTS AND CONFIRMATIONS

      1. Further, the Customer has and hereby consents to the use of the Personal Information (Name, Address and Date of Birth) by OneAssist for the purposes of providing the various services under the Plan(s) offered by OneAssist. OneAssist respects the privacy of the Customer and the confidentiality of Customer’s

    Personal Information so collected by OneAssist by itself or on its behalf and shall maintain its confidentiality, always.

      1. The Customer also hereby consents to the Personal Information being disclosed by OneAssist to any third party including any insurer, Service Partner of OneAssist who will be either providing the extended warranty or other benefit and/or services on each of the Plan(s) for the purposes of fulfilment of the services or if required by law. OneAssist shall share only the relevant portion of the customer information with the third party on need-to-know basis, necessary for providing services. OneAssist shall not share the Personal Information of the customers with any third party(ies) or shall use the same for cross selling any other product and/or services. These third parties shall comply with the confidentiality provisions and shall not use/transfer the same for any purpose’s other providing services to OneAssist.
      2. The Customer expressly and without limitation, consents to OneAssist/Flipkart or their service partners for recording phone calls between the Customer and OneAssist on the helpline numbers set out in the relevant Plan Terms in order for OneAssist to inter alia (i) provide a record of the instructions received from the Customer and to share the same with the Service Partners, if required, (ii) allow itself or its service partners to monitor quality standards, (iii) training purposes, and (iv) meet legal and regulatory requirements. OneAssist shall share such call recordings of the customers with Flipkart from time to time, as may be agreed between Flipkart and OneAssist.
      3. The Customer hereby provides his/her consent to OneAssist for appointing agents to collect amounts payable to OneAssist, as may be considered necessary in the sole discretion of OneAssist and which shall be at the sole risk and cost of the Customer.
      4. The Customer acknowledges that OneAssist may engage third parties including Service Partners for the fulfilment of the services and the Customer hereby consents to OneAssist disclosing, to the extent relevant, the Customer’s Personal Information and/or details of Plan(s) availed by the Customer to inter alia (a) our affiliates Service Partners (b) to our suppliers, vendors, for the purposes of servicing the Customer.
      5. The Customer hereby consents to receiving period SMS / email communication from OneAssist of information pertaining to Extended Warranty Plan. OneAssist shall not contact the Customer(s) (neither offline nor online through call/SMS/email) for any purposes other than providing services related to the Plan Term opted by the Customer.

    TOTAL FEES/CHARGES

      1. The all-inclusive Plan Fee(s) for the respective Plan(s) shall be as more particularly set out in the Plan Terms.
      2. Activation of OneAssist Plan(s) is subject to realization/receipt of the Plan Fee.

    SERVICING OF CLAIMS

      1. The Customer acknowledges and understands that claim or payment of any benefit covered by an add-on extended warranty cover shall be governed by the Plan Terms and OneAssist shall be liable to provide the services to the Customer in accordance with the Plan Term and facilitation the same with OneAssist and/ or its Insurer.
      2. Any claims made by the Customer under these Terms and Plan Terms shall be subject to the following:
    1. The Customer having met and complied with the Terms and the Plan Terms (as applicable). This also applies to terms and conditions set out herein;
    2. The Customer having provided OneAssist with full and accurate information in connection with the coverage, as applicable;

    3. The Customer having complied with the requirements of processing the claim may be required from time to time:

      1. Claim related details duly filled by the Customer; and
      2. Invoice copy
      3. -Any Govt issued identity proof to confirm Name, Address and Date of Birth
      4. Bank Account details, cancelled Cheque in case of monetary settlement

    Notwithstanding anything contained hereinabove, OneAssist shall not be obliged to entertain any claim from the Customer unless (i) the Customer is over the age of 18 years and a resident of India.

    CANCELLATIONS/TERMINATION

      1. OneAssist will cancel the Terms and/or the Plan Terms if the Customer has at any time:
    1. agreed to help any third party to try to fraudulently or dishonestly obtain money from OneAssist; or
    2. is in violation of applicable law as may be relevant to the use of the Plan(s); or
    3. failed to meet the Terms and/or the Plan Terms

    CONFIDENTIALITY

      1. OneAssist shall ensure that the Personal Information of the Customer is kept confidential and not disclosed to any third party except to the extent required for fulfilment of services.

    REPRESENTATIONS AND WARRANTIES

      1. The Customer represents that he/she is completed the age of 18 years and is a resident of India.
      2. The Personal Information provided by the Customer for the purposes of availing of the Plan(s) is true and accurate, to the reasonable knowledge.

    OBLIGATIONS AND COVENANTS OF THE CUSTOMER

      1. If the Customer receives a benefit as contemplated under any specific Plan Terms and it is later discovered that the claim was dishonest, fraudulent, or false, OneAssist will take steps to recover from the Customer, such payment(s) made to the Customer, either by OneAssist or a third party, as the case may be (in accordance with the applicable laws of limitations).
      2. The Customer undertakes that he/she shall strictly comply with the terms of usage contained in the Plan Terms in relation to the use of the Plan(s).
      3. The Customer acknowledges, confirms, and covenants that the object of the Plan(s) being availed of or provided by OneAssist is not an ‘insurance product’ but extended warranty is merely an add-on feature of the Plan(s) and that the Customer has availed of the Plan(s) in accordance with this understanding.

    LIMITATION OF LIABILITY

      1. OneAssist shall not be liable for any incidental, consequential, exemplary, special or indirect damages (including, but not limited to, loss of profits, revenues, data and/or use). OneAssist disclaims all implied warranties of merchantability, fitness for a particular purpose. OneAssist’s total liability under the Terms and/or the relevant Plan Terms shall not exceed the purchase price of the covered product/Coverage value.
      2. In the event of any complaints/grievances, Customer may write to OneAssist on happytoassist@oneassist.in, or alternatively give a call on 18001233330. All the compliances and grievances shall be allotted a reference number and shall be resolved within 10 working days of the date of issue of reference number.

    INDEMNITY

      1. The Customer hereby agrees to defend, indemnify and hold OneAssist and its officers, directors, employees, and subcontractors harmless from all losses, damages, liabilities, verdicts, settlements, judgments, costs, and expenses (including reasonable attorneys' fees) incurred by OneAssist or its officers or employees arising out of:
    1. any wrongful act or omission of the Customer in relation to the usage of the Plan(s);
    2. any willful misconduct, gross negligence, or fraud by the Customer;
    3. any failure of the Customer to comply with the applicable law;
    4. any breach of the representations, warranties, obligations and covenants of the Customer or a default

    of the Customer’s obligations; and

    1. any third-party claims arising out of the Customer’s use of the Plan(s).

      1. This indemnity will survive the termination of the Terms and/or the Plan Terms and is in addition to and not in substitution of the other remedies and rights that OneAssist may have, either at law in the Terms and/or the Plan Terms.
      2. OneAssist agrees to defend, indemnify and hold Customer harmless from any and all losses, damages, liabilities, verdicts, settlements, judgments, costs, and expenses (including reasonable attorneys' fees) incurred by OneAssist or its officers or employees arising out of: a) any wrongful act or omission of OneAssist in relation the Plan(s); b) any willful misconduct, gross negligence or fraud by OneAssist; c) any failure of OneAssist to comply with the applicable law; d) any breach of the representations, warranties, obligations and covenants of OneAssist or a default of the OneAssist’s obligations; and e) any third-party claims arising out of the Plan(s).

    NOTICES

      1. Any notice required under the Terms and/or the relevant Plan Terms must be in writing and must be either (a) delivered in person, (b) sent by first class registered mail, or air mail, as appropriate, or (c) sent by overnight courier, in each case properly posted and fully prepaid to the appropriate address set forth herein.

    OneAssist Consumer Solutions Private Limited

    PO Box 7431, 18, Military Rd, Sankasth Pada Welfare Society, Shivaji Nagar JJC, Marol, Andheri East, Mumbai, Maharashtra 400059

    MISCELLLANEOUS

      1. The Terms will inure to the benefit of the legal successors of OneAssist. Other than as stated above, no assignment of the Terms is possible.
      2. OneAssist will not incur any liability to the other party on account of any loss or damage resulting from any delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control and without negligence of the parties. Such events, occurrences, or causes will include, without limitation, acts of God, bandhs, riots, acts of war, natural disaster, fire and explosions, or any other events reasonably beyond the control of either party.
      3. The Terms along with the relevant Plan Terms constitutes the entire agreement between the parties with respect and in relation to the Plan (including any modification or amendment thereto) subscribed or availed of by t h e Customer and s u p e r s e d e s all p r e v i o u s communications, representations,

    understandings and agreements, either oral or written. OneAssist shall not amend the Terms and/or the Plan Terms and/or the features or pricing of the Plans post the purchase of the Plan(s) by the Customer.

      1. The Agreement shall be governed by the laws of the Republic of India.
      2. All disputes arising in connection with the Terms and/or the respective Plan Term(s) shall be finally settled by arbitration pursuant to the rules of the Arbitration and Conciliation Act, 1996, by one arbitrator appointed mutually by the parties under dispute. The seat of arbitration shall be Mumbai. The language of the arbitration proceedings shall be English. The decision of the arbitrator shall be final and binding on the parties.

    ACCIDENTAL / LIQUID DAMAGE & EXTENDED WARRANTY TERMS AND CONDITIONS

    This “Accidental / Liquid damage & Extended Warranty for Laptop", herein also after referred to as “ADLD or Extended Warranty Plan” or “ADLD or Extended Warranty” has been entered into between OneAssist Consumer Solutions Private Limited, herein after referred to as "OneAssist", incorporated under the Companies Act, 1956 and having CIN U93090MH2011PTC218163 and the name & address of the customer, herein referred to as “Customer”, mentioned in the application form. The terms & conditions of both the cover shall be fully binding on the customer for the product/appliance/equipment covered, herein referred to as “Product.”

    GENERAL DEFINITIONS

      1. Product Covered: “Laptop” - Laptop, laptop computer, or notebook computer is a small, portable personal computer with a screen and alphanumeric keyboard and sold via Flipkart Platform (www.flipkart.com; Flipkart mobile application and Flipkart Lite).
      2. "Device” shall mean the Laptop of the Customer. The Customer can only avail of the Extended Warranty package in relation to one Laptop i.e., one plan per Laptop.
      3. Official Channel: Manufacturer, Manufacturer Subsidiary company, OneAssist Authorized Retailer/ Dealer/ Distributor, Authorized Service Partners, Flipkart Platform (www.flipkart.com; Flipkart Mobile Application and Flipkart Lite), Online Retail channel and OneAssist official website & apps.
      4. Normal Operating Condition: Ability of the product to perform its specified function subject to the acceptable level of change in performance due to ageing or climatic conditions. The acceptable level of change for this purpose will be as per the respective Manufacturer’s specifications.
      5. Normal use: Use of the product in accordance with the Manufacturer’s guidelines for Product usages including but not limited to regular maintenance and upkeep of the Product, usage of specified protection device such as voltage stabilizer.
      6. Accidental & Liquid damage: Accidental & Liquid Damage mean damage to the covered Product due to unintentional drop or collision of the covered Product or any object falling on the covered Product or due to accidental external means.
      7. Mechanical/ Electrical Breakdown: Means defect, the breaking or burning out (electrical) of any defined parts of the covered product arising from mechanical or electrical defect causing sudden stoppage of their functions, necessitating visit, repair or replacement.
      8. Covered Breakdown: Breakdown covered during the manufacturer’s warranty/ guarantee period. The covered breakdown will vary for each product in accordance with the manufacturer’s warranty/guarantee for the said period.
      9. Manufacturer’s Warranty/ Guarantee: The original warranty/ guarantee provided by the respective manufacturer to the respective product as per manufacturer’s warranty/ guarantee terms & conditions.
      10. Manufacturer’s Warranty/ Guarantee period: The uninterrupted period of the manufacturer’s warranty/ guarantee cover as stated on the original official manufacturer’s warranty/ guarantee certificate and publications.
      11. Extended Warranty: Extended Warranty shall be an extension of manufacturer’s warranty terms by a

    continuous period of 1 year starting from the expiry of manufacturer’s warranty.

      1. Service Contract Term: Mechanical and electrical breakdown to the extent provided by the manufacturer’s warranty for domestic electrical/electronic product manufactured in India or is legally imported in India and sold through official channel by an invoice and manufacturer’s warranty/Guarantee certificate. The Extended Warranty cover commences on the expiration of the manufacturer’s warranty/guarantee period and is for a period mentioned in the service contract details of the service contract, and shall continue to remain in force for a period as applicable, unless terminated earlier as per terms herein. This Contract and the terms and conditions herein shall continue to remain in force if due to any reasons, the original manufacturer replaces the Product of the Customer with the Product of the same model during the manufacturer’s warranty period subject to such information being shared by you with OneAssist on any such occasion.
      2. Assured Buyback: An Assured Buyback is a financial arrangement offered by OneAssist which provides customer a predetermined resale value for the covered device at the end of a specified period. This benefit provides customers with the option to return in their covered device, offering flexibility and peace of mind regarding future resale value.
      3. We, Us, Our: The issuer of Extended Warranty i.e. OneAssist
      4. You, your: The person to whom We are issuing Our Extended Warranty
      5. “Electronic Data” means facts, concepts and information converted to a form useable for communications, interpretation or processing by electronic and electromechanical data processing or electronically controlled equipment and includes programs, software and other coded instructions for the processing and manipulation of data or the direction and manipulation of such equipment.
      6. “Computer Virus” means a set of corrupting, harmful or otherwise unauthorized instructions or code including a set of maliciously introduced unauthorized instructions or code, programmatic or otherwise, that propagate themselves through a computer system or network of whatsoever nature. Computer Virus includes but is not limited to 'Trojan Horses', 'worms' and 'time or logic bombs'.

    QUALIFYING PRODUCTS & BRANDS

    Accidental / Liquid damage and Extended Warranty can be bought for the following products and brands:

    PRODUCT CATEGORY

    BRANDS COVERED

    Laptop

    ACER, APPLE, ASUS, AVITA, DELL, HCL, HONOR, HP, IB, IBALL, LENOVO, MICROMAX, MICROSOFT, MSI, REACH, SAMSUNG, SONY, XIAOMI

    (This list is not exhaustive and coverage to the brands may differ from time to time. Customer must check for the Brands covered under this Plan on the Flipkart Platform at the time of purchase of the product and the Plan). In case of any conflict in the list of Brands covered under this document and the one displayed on Flipkart product page(s), the display on the Flipkart product pages shall be final and conclusive.

    The above list is subject to change without any prior notice. Additions to and deletions from the list will be solely at our discretion.

    WHAT WE COVER

    Following are the product features which OneAssist shall be offering under this program

      1. Accidental & Liquid damage to the device due to unintentional drop or collision or any covered Product

    or any object falling on the covered Product or due to accidental external means for a period of 24 or 36 months (as per the plan opted by the customer) from plan purchase date. Multiple claims cumulatively up to Coverage value is allowed under the plan.

      1. Extended Warranty support for 1 or 2 years (as per the plan opted by the customer) beyond expiry of manufacturing warranty. Extended Warranty replicates the manufacturer’s warranty against any malfunctions or breakdown for the duration as mentioned above. In consideration of the service contract fee paid by you, we will provide the cost of repair to rectify all issues of the product (including all costs) for the covered breakdown of your product as mentioned in the contract, during the period of extended warranty, subject to the terms and conditions, exceptions, and limitation content herein or endorsed hereupon in future.
      2. Add on benefit of Assured Buyback on the covered laptop providing a predefined percentage value calculated on the original Invoice value, based on the physical condition of the laptop at the time of redemption.
      3. Doorstep Pick up & Delivery - Once the customer has intimated OneAssist of damage or defect and provided the required documents, OneAssist or their service providers will pick up the device from the customer’s home or the address which they want it picked up from free of cost. OneAssist ensures the device is transported safely to an OEM Authorized Service Centre. Once the defective device is repaired at OEM Authorized Service center, OneAssist or its service partners ensure the device is delivered safely back to the customer at the address where it was picked up. OneAssist ensures stringent quality checks before delivering the device so that the customer has a peace of mind.

    CONDITION OF COVER

      1. You must be at least 18 years old on the date of purchase of Extended Warranty.
      2. ADLD and Extended Warranty only applies to items purchased as new. There is no cover for items

    described as ‘used,’ ‘second hand’ or ‘refurbished.’

      1. ADLD and Extended Warranty can be bought for all products outlined in the section “QUALIFYING PRODUCTS & BRANDS” that carry a manufacturer’s warranty of 12 months on the entire unit.
      2. Extended Warranty will cover Extended Warranty, only to products that are purchased under valid Manufacturer’s warranty on Flipkart Platform. Any condition/act that voids the manufacturer’s warranty requirement (stated above) would result in product becoming ineligible for Extended Warranty.
      3. ADLD and Extended Warranty can only be purchased for products that have not been repaired under manufacturer’s warranty or otherwise before purchase of the plan. We reserve the right to reject any claim under Extended Warranty if the product has been repaired prior to your purchasing the plan.
      4. Extended Warranty is applicable for a period of 12 or 24 months (1 or 2 year - as per the plan opted by the customer) from the date of the expiry of brand warranty. The plan cover period is also mentioned in the email that will be sent to you post successful activation of your plan by you.
      5. At point of service, during the claim, the customer is required to show the proof of purchase i.e. Product purchase invoice.
      6. OneAssist reserves the right to deny service and cancel the Plan, without any refund whatsoever, if Customer fails to produce the above information.
      7. To avail services, you must present to OneAssist at the time of execution of this Contract proof of purchase (a copy of the purchase invoice) of the product in question.
      8. In case the defected unit needs to be transported to service centre and it is outside the serviceable limit of OneAssist, Customer shall arrange for the same and OneAssist will reimburse the amount upon producing valid invoice towards the same. Customer shall take full responsibility of the product during

    transportation and indemnify OneAssist of any damage that occurs during this process.

      1. During the validity of the Extended Warranty, OneAssist will attend to the defects reported by the customer, including replacement of the defective electrical/electronic components that are required to be replaced to make the product electrically functional. This is subject to the condition, the breakdown of the product being due to normal usage, i.e. all manufacturer warranty usage guidelines have been followed.
      2. In case the damage/malfunction of the device is due to reasons other than that covered under manufacturer’s warranty and the and Terms of the Plan(s), or it is caused by conditions defined under exclusions, OneAssist shall not offer to repair the device for the customer. The cost of such repairs like labor, visit, cost of parts replaced, cost of transporting the device to service center (if required) will have to be borne by the Customer.
      3. All defective components replaced by OneAssist shall become the property of OneAssist and the customer shall not have any rights to the same.
      4. All defective components will be replaced with parts which are new or like new in performance adhering

    to manufacturer’s specifications, at our sole discretion.

      1. In case the cumulative cost of repair across all the claims exceeds 80% of the Coverage value of the product or the product cannot be repaired within the reasonable time or reasons beyond its control, OneAssist shall have the discretion to compensate the prevailing market value (Market value will be determined by referring to Market Operating Price (MOP) of leading online/Offline Players) or Coverage value whichever is lower of the product post applicable depreciation and excess charges.
      2. In case we compensate you as above, all our obligations under this contract are deemed fulfilled and the plan coverage stands terminated. The defective product in all such cases shall become our property and the same should not be destroyed, or damaged, or salvaged by the you under any circumstances.

    CUSTOMER RESPONSIBILITY

      1. You will be required to provide us with a copy of the complete set of requisite documents at the time- of-service request. If the Serial Number of the device has changed due to repairs or replacement by the manufacturer/retailer, please provide us with a copy of the Swap Letter that clearly mentions the current and old Serial Number of the device within 15 days of such replacement.
      2. You are required to report the problem to OneAssist within 48 hours of discovering the issue.
      3. It is your responsibility to properly maintain, store and use your item according to the manufacturer instructions and take all reasonable steps to use your equipment as prescribed by the manufacturer.
      4. You agree to return the defective spares or product to OneAssist’s personnel from the place of repair of the product. In all such cases, OneAssist shall pick up the defective spares/ product (in case of total loss)
      5. NON-FULFILMENT of ANY of the above conditions may result in the plan being considered as void and all requests made against Extended Warranty are liable to be rejected.
      6. Customer shall register all complaints/requests for Services only through official OneAssist Call

    Centre’s/One Assist App/OneAssist website/ Flipkart Website or App (whenever ready).

      1. Customer shall comply with all applicable laws, rules and regulations.
      2. Customer shall inform OneAssist any change in the billing address.
      3. Any written communication, billing statement or notice from OneAssist to Customer will be deemed as served within 48 hours of posting by ordinary mail or earlier as the case may be.
      4. Customer agrees that it shall be its responsibility to be aware of the Contract and the changes therein. Ignorance if any shall be the total responsibility of the Customer.
      5. The Customer understands that the Services have been subscribed on his/her own name and the subscription/ ownership cannot be changed to any other name.
      6. Customer shall not assign any right or interest or delegate any obligation arising herein to any person

    without OneAssist's prior written consent.

    EXCLUSIONS APPLICABLE UNDER THE CONTRACT

      1. Any problems or defects not covered by manufacturer’s warranty and coverage provided under this

    Plan Term.

      1. Service of products which are not supported by valid Proof of Purchase by customer shall not be admissible under the policy.
      2. Non-operating and cosmetic damage to the Product, such as damage to paintwork, Product finish, dents, or scratches.
      3. Accessories used in or with the Product including but not limited to plastics, glass, rubber, aesthetics, cartridges, filters, and remote controls
      4. Normal wear and tear items, not integral or necessary to the functioning of the products or routine service, or if the wear and tear on the parts.
      5. Lubrication, adjustments or alignments, overhaul, modifications, and descaling
      6. Repair of the product due to non-adherence to manufacturing guidelines on usage of device.
      7. Fire resulting from power surges or drips or lightning.
      8. Damage caused by unauthorized modification, alteration, adjustment, repair, service, or installation by unauthorized personnel is not covered. Such unauthorized repair or replacement of covered products shall result in the cancellation of this covered unit.
      9. Damage caused by unauthorized repair, theft, burglary and accident including earthquake, storm and or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning leading to fire, malicious damage, impact, corrosion, battery leakage, acts of God, animal or insect infestation or intrusion.
      10. Problems or defects caused by unauthorized modifications/repairs or failure to follow the

    manufacturer’s operating manual and as specified in the warranty card.

      1. Any Incidental Costs arising from being unable to use the Product or from damage which results from the Breakdown of the Product.
      2. Damage/failure caused before or during Transportation or Product delivery/installation.
      3. Service of product on which the Manufacturer’s label or logo or Serial number have been defaced or

    removed.

      1. Claims that is false or fraudulent or intentionally exaggerated or if any false declarations or statements be made in support thereof, no claim for that covered unit shall be recoverable hereunder.
      2. Use of accessories not approved by the manufacturer, incorrect electrical leads or connection.
      3. Accessories used in conjunction with a covered product
      4. External antenna or local reception problems
      5. Failure due to bodily fluids, including but not limited to urine and vomit
      6. Water damage if used under conditions which exceed product manufacturer’s water resistance guidelines;
      7. Commercial usage of device or being used for rental basis
      8. Damage/failure caused before or during product delivery.
      9. Any consequential or incidental damages arising from the use or loss of use of the Product.
      10. Cost of installation, set-up, diagnostic charges, removal, or reinstallation of the covered product
      11. Recall and any fault causing a manufacturer’s recall
      12. Any manufacturer modifications and any fault that had previously caused damages or a known failure

    code in any computerized system’s history

      1. Parts normally designated to be replaced periodically by consumer or consumed during the life of the product, for e.g. Battery, bulbs etc
      2. Failure that occurs outside of India or where the product is located permanently outside of India
      3. If, not an Indian Resident
      4. Prototypes
      5. Does not include loss, damage, destruction, distortion, erasure, corruption, or alteration of Electronic Data from any cause whatsoever (including but not limited to Computer Virus) or loss of use, reduction in functionality, cost, expense of whatsoever nature resulting therefrom, regardless of any other cause or event contributing concurrently or in any other sequence to the loss.
      6. Destruction, loss of functionalities due to a cyber attack
      7. Any repair, replacement, loss, damage, or liability that is paid or otherwise settled by another warranty, guarantee, goodwill settlement or repair

    ONEASSIST SERVICE ASSURANCE FOR QUALIFYING BRANDS

      1. In the event of your product requiring repair, OneAssist will undertake to get your product repaired.
      2. Subject to the other terms and conditions mentioned in this document, OneAssist provides committed timelines for repairs of products. If your product requires repairs, OneAssist will get the repairs carried out within a period of 14 working days from the date of registering a request with OneAssist.
      3. At times, unforeseen events disrupt the supply of spare parts for an extended period, or manufacturing brands at times are unable to provide spare parts due unforeseen circumstances in their operations. While OneAssist will make all efforts to provide a resolution in the committed timelines, the Service Timeline will not apply when spare parts supply is disrupted due to events over which OneAssist has no control especially when those events disrupt global supply chains. However, OneAssist shall inform you of any such delay and provide you confirmation from the brands or its authorized representatives on the delay.

    BER: Beyond Economic Repair Policy

      1. An ADLD service request would be declared as BER, if the cost of repair equal to or more than Balance coverage value.
      2. An EW service request would be declared as BER, if the cost of repair equal to or more than 80% of Balance coverage value.

    TERMS OF MONETARY SETTLEMENT

        1. If we are unable to repair your device thereby rendering it non-functional, or if the claim is declared as BER, the customer may choose to either retain the unrepaired device or accept a monetary settlement; under no circumstances shall both options be available.
        2. In case customerchoose Monetary Settlement, the amount settled will reflect the prevailing market value of the product or Balance Coverage value whichever is lower minus applicable depreciation and excess charges. If we compensate you as above, all our obligations under this contract will be deemed fulfilled and there will no longer be any coverage under the plan. Customer can either choose to retain the unrepaired device or get the BER value, and in no situation, can get the both.

    CHARGES AND PAYMENT

    Excess charges:

        1. For ADLD Claim - 10% of claims amount or INR 500 whichever is higher for each claim.
        2. For EW Claim – INR 500 for each claim.

      • Depreciation Chart:

    Applicable for Total loss/BER cases in case of Extended Warranty:

    Age of the Insured Device

    Depreciation %

    12 months to 24 months

    24 months to 36 months

    30%

    40%
      1. For Services to be provided by OneAssist for repair/replacement necessitated by non-covered breakdowns, Customer shall forthwith make payments towards cash receipt or invoice raised by OneAssist or its Authorized representative.
      2. Charges payable by the Customer are exclusive of taxes, duties or levies unless expressly stated to the contrary.
      3. If due to any reasons the Product is replaced by the original manufacturer with a Product of different size

    /capacity/model/brand but of the same product category, Customer shall be responsible to make payment of differential amounts to OneAssist for increase in the charges due to change in the Products/Equipment.

      1. OneAssist shall however, not be responsible for refunding any money to the Customer if replacement of the Product/Equipment by the original manufacturer with a Product/Equipment of different size/capacity/model/brand but of the same product category leads to reduction in the charges for Services.

    GOVERNING LAW& JURISDICTION

      1. The validity, construction and performances of terms herein shall be governed by and interpreted in accordance with the laws of the Republic of India,
      2. The parties hereto unconditionally and irrevocably agree to submit to the exclusive jurisdiction of the competent Courts in Mumbai about any matter or dispute arising hereto or any other documents that may be executed by the parties hereto.

    LIMITATION OF LIABILITY

      1. OneAssist shall not be liable to the customer for any damages resulting from or related to any services performed by OneAssist hereunder, including, but not limited to, any loss of data or software, inability of OneAssist to correct any errors, malfunctions, and defects in the product/equipment/hardware/software delay of OneAssist in performing any services hereunder.
      2. In no event, shall OneAssist be liable to the customer for any indirect, special, or consequential damages or lost profits arising out of or related to services provided by the OneAssist under this contract, even if OneAssist has been advised of the possibility thereof, or knew or should have known thereof.
      3. The maximum liability of OneAssist for each incidence shall not be greater than the Coverage value or invoice value of the device whichever is lower in any case whatsoever.

    TERMINATION

      1. In addition to the typical termination that exists in OneAssist ADLD and Extended Warranty T&C, the Plan will be terminated in the following scenarios:
    1. At the closing hours of the coverage end date (11:59:59 pm).
    2. We offer you a monetary settlement in lieu of the same. Whichever happens earlier.

    CLAIM PROCESS

      1. You are required to intimate about the loss to OneAssist within 48 hours of discovering the issue.
      2. You should file a claim using OneAssist Mobile App(s) or by logging onto our website or call us on 1800-

    123-3330 or through Flipkart website/ app (whenever claim raising feature is ready)

      1. You should fill in the required details detailing the issue that you are facing.
      2. You must upload a copy of the purchase invoice for the product in question, if not already done.
      3. Depending upon your product and/or the nature of issue faced by you, you may be asked to follow some trouble shooting steps before registering a service request. Please follow the troubleshooting steps before registering the request.
      4. OneAssist will verify the documents received from the customer over email and if approved by the OneAssist, OneAssist will trigger request to its Service Partner for collecting the device from the Customer, otherwise, OneAssist will inform customer about deficiencies in the documentation which will have to be rectified by the customer.
      5. Customer should provide all required documents to OneAssist and /or their insurer within 48 Hrs of filling the claim. OneAssist and /or their insurer reserve the right to close such claims where the required documents are not received despite of regular follow-up and reminders.
      6. Service Partner will fix an appointment with the customer for collecting the damaged or defective device, within 48 hours of submitting scanned images to OneAssist.

    Different Pickup Scenarios: The Pickup and Delivery of Customer's device will happen as per the given below Scenarios.

    Pick-up and delivery of device shall be available only on address registered by customer with OneAssist. on the written request of customer OneAssist may pick-up/ deliver device at any other address given by customer provided customer is solely responsible for loss/ damage in such cases.

    Scenario 1- Doorstep service:

    Service Description: In this scenario, upon approval of the claim, OneAssist will arrange for pick-up of the defective device from the customer and deliver the repaired device to the customer.

    City name: The city list of Doorstep service can be downloaded from www.oneassist.in The city list will be updated from time to time.

    Scenario 2 - Mail in Process:

    Service Description: In this scenario, upon approval of the claim, OneAssist will arrange for courier pick up of the defective device from the customer premise, arrange for the repair and delivery of repaired device back to the customer location.

    Locations covered: Other than locations covered under Doorstep service. Scenario 3- Out of service Location

    In this scenario where the device cannot be picked up through doorstep or courier pick up, due to lack of such courier services by logistics and courier partners in these locations, upon approval of the claim, Customer will be required to courier the defective device along with the completed documents to nearest Service Centre, as guided by OneAssist. OneAssist will reimburse such cost of dispatch incurred by customer up on submission of the actual bill. In these locations, even customer can go ahead and repair the device on their own with due approval on the claim on the repair estimate. In such repairs, customer will have to submit the repair invoice to claim the reimbursement, subject to prior approval for the repair is obtained and all required documents are in order.

    1. Service Partner will submit the device at the Service Center for repairs; get an estimate for repairs along with the tentative timelines for repairs with 48 hours of submitting device to the Service Center.

    2. On receipt of approval from OneAssist and /or their insurer, OneAssist will communicate the amount of approval to the customer:

      1. If the amount of approval is lower than the estimate amount, OneAssist will take an approval from the

    customer on a recorded line. If the customer accepts to pay the differential amount (ie Estimate amount less Claim approval amount) then OneAssist will instruct its Service Partner to collect the amount from the customer along with any pending documents. On confirmation of receipt of money to the Service Partner's account, OneAssist will instruct the Service Center to repair the defective device of the customer.

      1. If the customer does not agree to pay the differential amount, then OneAssist will handover the device to the customer without repairing the same.
    1. If the repair estimate is more than Rs. 20,000/-, then OneAssist and /or their insurer may arrange for a surveyor visit. OneAssist will co - ordinate with the Customer for such visit. Basis the Surveyor report, OneAssist will co-ordinate with third party for the approval of the repair estimate and inform the customer on the status of the repair claim.
    2. On confirmation of repair of the device by the Service Center, OneAssist will instruct its Service Partner

    to collect the same from the Service Center and deliver it to the customer with an acknowledgement from the customer the delivery of repair device will also happen as per the Pickup scenario mentioned above.

    Fault with Repair (FWR)

    In case fault occurs in repaired device due to defective repair, OneAssist will arrange pick-up for retreat such device subject to following conditions:

    1. Customer shall intimate FWR to OneAssist within 48 hours form receipt of device.
    2. Device is in the same condition in which it was delivered with no further/ additional defects. Notice of Claim:

    The Customer must do the following: -

    1. Inform OneAssist within two days of discovering the issue.
    2. Any delay in such claim reporting may be condoned by the OneAssist and /or their insurer on merit, if the delay is proved by the customer to be for reasons beyond his/her control.
    3. Beneficiary to submit all documents with 7 days from date of notification of the incident to OneAssist
    4. OneAssist to register claims within two days of receipt of all documents from beneficiary
    5. Submit claim form with the relevant documents as noted in the claim form at the earliest
    6. Beneficiary to submit the device, if BER (Beyond Economic Repairs) to OneAssist.
    7. Cooperate with the Surveyor/Investigator if appointed.
    8. The Customer shall produce for One Assist a examination all pertinent documents at such reasonable times and shall co-operate with One Assist in all matters pertaining to any Claims. Failure to comply with this condition may prejudice the Claim. Filing a false or a fraudulent Claim will invalidate the Claim and result in One Assist and / or their insurer rejecting the Claim and any other action deemed fit.
    9. The Customer shall forward to One Assist original receipts of purchase, if available acknowledgement from the police or any other proof whether written or otherwise to support the Claim within seven (7) days from the date of notification of a Claim as stated in above clause.
    10. All documents, affidavit information and evidence, as are to be provided by the Customer under the Claim Form, must be provided at the Customer 's expense in the form and nature required in the Claim Form.
    11. In case the claim is rejected or the case is closed without the repairing of device by OneAssist, the customer needs to get the device repaired from brand authorized service center on their own to avail the benefit of the second claim. OneAssist/lnsurer at their discretion can ask for the repair invoice of the repairs done by the customer on their own. On non-submission of this repair invoice, such claims will not be entertained.

    Claims Servicing Terms and Conditions

    1. Pickup for pin codes serviced by Service Partner: Post successful verification of documents, pickup will be scheduled for customer within 24 hours. Three physical/calling attempts will be made to pick up the device. In case these attempts have failed then an email will be sent to customer requesting pickup to be

    scheduled within 48 hours. In case the pickup is not successful despite such multiple attempts, OneAssist reserves the right to close the service request.

    1. Pin codes not serviced by Service Partner: For pin code not serviced by Service Partners, OneAssist will inform the customer about the location for shipping the device. Customer will need to ship the device and provide the courier details when requested. One Assist and / or their insurer reserve the right to close such claims where the device is not received for survey/investigation despite of regular follow-up and reminders
    2. Device repairs turnaround time is based on availability of spare parts at the Service Centre. In case of unavailability of parts, One Assist and / or their insurer reserves the right to propose a commercial settlement to the customer. In case of a commercial settlement, consent letter will be sent to the customer on his/her registered email address. In case the customer does not provide his/her consent to commercial settlement and dispatch the physical letter with signature within 3 days of receipt of the email communication then OneAssist reserves the right to dispatch the unrepaired device back to the customer without any further intimation, and close the servicing request.
    3. In line with the terms and conditions of the plan, the customer is required to pay excess (as applicable) charges towards processing of the device claim. A link/ App intimation/Email will be sent to the customer to make the payment. The customer will need to make the payment in 5 days. In case the customer fails to do so OneAssist reserves the right to dispatch the unrepaired device back to the customer, and close the servicing request without any further intimation. In case of certain OEMs, a revised estimate is received from the Service Centre. In these cases, additional excess charges (as applicable) will be applied. The policy for excess (as applicable) will also apply to these payments.
    4. All communications by OneAssist employees/vendor employees/partner employees/ representatives with the customer will be done at the registered email address/mobile number. In case the customer is non contactable then a total of 6 attempts will be made. If the customer is not contactable despite such multiple attempts, an email will be to the customer for action within 48 hours. In case the customer fails to respond within the timeline then OneAssist reserves the right to close the service request.
    5. OneAssist or any of their executives / employees will never contact customer for any OTP / CVV / Card / Personal financial details

    ALL COMPLETED CLAIM DOCUMENTS TO BE SUBMITTED WITHIN 7 DAYS

    MISCELLANEOUS

      1. The marketing brochures are meant purely for educating customers about the features and terms of Extended Warranty and they have no commercial value.
      2. This Agreement is the complete and exclusive agreement between issuer of Extended Warranty i.e. OneAssist Consumer Solutions Private Limited and Customer relating to the subject matter hereof. Any statements or representations made by resellers, ASPs or others that are inconsistent with this Agreement shall not be binding upon us.

    OneAssist Assured Buyback Program for Laptop

    Service Description and Terms & Conditions

    Note: The terms contained herein are specific terms and conditions and should be read in conjunction with the specific features of the product purchased by you. These conditions are in addition to and not in derogation of the standard terms and conditions.

    1. OneAssist Assured Buyback (ABB) Program (hereinafter referred to as “Program”) will be fulfilled by OneAssist at its sole discretion. This is an on-going Program, till any further notice.
    2. Under this Program customer(s) will be eligible to get an Assured Buyback value on their eligible Laptop Device(s), within a period of Two (2) or Three (3) Year (as per the plan selected) from the date of OneAssist Plan activation date for the said Device. For details kindly refer to the redemption grid below
    3. This Program will be applicable on purchase of select Laptop(s) being bought from official channel of Flipkart Pvt Ltd. OneAssist may include or exclude any Device(s) under this Program from time to time at its sole discretion.
    4. OneAssist Assured Buyback Value will be subject to the Device meeting the mentioned conditions as per Clause 9 at the time of return. In case the Device does not meet the said conditions, it will NOT be eligible for the Assured Buyback value. In such a case, the exchange value will be subject to re-evaluation (according to the quality assessment) and the customer may opt-in for the revised exchange value being offered by OneAssist.
    5. Assured Buyback Values as available under this Program are detailed herein below. OneAssist reserves the right to modify/alter/replace or withdraw them at any point of time at their sole discretion and without any prior notice.

    OneAssist Assured Buyback Value based on the tenure from device invoice date:

    Manufacturer

    Device Age

    Upto 1 Year

    Upto 2 Years

    Upto 3

    Years

    MacBook

    60%

    50%

    40%

    HP

    55%

    45%

    35%

    Dell

    55%

    45%

    35%

    Lenovo

    55%

    45%

    35%

    Asus

    45%

    30%

    20%

    ACER

    45%

    30%

    20%

    Xiaomi

    45%

    30%

    20%

    AVITA

    45%

    30%

    20%

    HCL

    45%

    30%

    20%

    HONOR

    40%

    25%

    20%

    IBALL

    40%

    25%

    20%

    MICROMAX

    40%

    25%

    20%

    MICROSOFT

    45%

    30%

    20%

    MSI

    45%

    30%

    20%

    REACH

    40%

    25%

    20%

    SAMSUNG

    45%

    30%

    20%

    SONY

    45%

    30%

    20%

    ABB value will be calculated on Device Invoice Value Duration will be calculated from Device Invoice Date

    1. OneAssist shall do the following quality assessment (including but not limited to) and valuation of the device will be done based on below listed parameters. Customer will get the Assured Buyback Value if the device satisfies all the below conditions.

      1. The internal components should be in perfect working conditions, implying

        1. Device should switch on
        2. All basic components like – Keypad, Touchpad, CD/DVD drive, Speakers, USB Ports, Webcam,
        3. Wi-fi etc should be working
        4. All Buttons of Keypad should be working
        5. Hard-drive should not be missing / defective
        6. No issue with Motherboard like auto-restart, hanging, heating or auto-booting issue
        7. Other hardware components like hinges, trackpad etc should be working fine
        8. Device must pass through all the health check tests which OneAssist or their representative may perform on the covered device to arrive at the final redemption value
        9. Battery should not be dead (backup of less than 60 mins or more than 800 cycles) or swollen, and no parts and components should be missing
        10. In case OneAssist or their representative finds discrepancy in any of the above parameters, OneAssist, at its sole discretion, may choose to reject the redemption request or provide post applying additional deduction on the final redemption value

      2. External Conditions should be flawless, implying

        1. On Body: No Cracks, Scratches or Dents. No Body Bent/Bulge/De-Shaped. Any Minor or Major Scratches and/or Dents will be assessed by OneAssist in its sole discretion and may lead to re- evaluation of exchange value
        2. On Screen: No Cracks, No Minor or Major Scratches, Screen not coming out of body, No Touch- Screen issue (wherever applicable), No Discoloration. The display should not have any spots or dead pixels
        3. There should be no broken, cracked, or damaged parts, including screen, body, back panel, buttons etc.
        4. No parts, buttons, panels, components should be missing

      3. No Unauthorized Modifications should have been done to the device, implying

        1. Device should not be rooted, cloned or software hacked
        2. Device should not have water damage or be repaired from any unauthorized source
        3. Serial number, must match with information already provided at the time of membership registration
        4. Brand/Model/Variant should be same as mentioned in the Plan at the time of purchase of the new Device

      4. Original Ancillaries needs to be produced, implying

        1. Original Invoice
        2. Original Brand Box
        3. Original Charger and any other accessories in the brand box need to be provided in working condition
        4. Deduction in case of any missing accessories – INR1000
      5. Brand lock or finance lock devices will not be accepted

    2. Process for redemption:

      1. Redemption of the OneAssist Assured Buyback Program is available only on the OneAssist Mobile App.
      2. Customer should login to the OneAssist Mobile App with the registered mobile number, visit the membership details section and start the redemption process.
      3. The customer will have to answer a few additional questions to get the applicable Assured value of the device and enter bank details where he/she wants the redemption value.
      4. The Customer will have to select the pin-code & address from where they want the device to be picked up within 7 days to continue the redemption process. In case the customer does not schedule the pickup within 7 days, then the initial service request will expire. And the customer will have to reinitiate the redemption process in the OneAssist Mobile App.
      5. The OneAssist representative will carry out the detailed device quality check (QC) in the presence of the customer; and share the final exchange price with the customer. The final exchange price may vary from the initial quoted price based on the actual condition of the device at the time of exchange.
      6. The customer will be required to handover the Device to the OneAssist representative to avail the assured buyback value.
      7. The Final amount shown to the customer will be remitted to the Bank account shared by the customer at the start of the redemption journey.
    3. This Program is non-transferable and valid for eligible Devices only.
    4. As referred to in clause 2 above, this Program will be available in select Serviceable Cities and pin codes as agreed between the Flipkart and OneAssist Consumer Solutions Private Limited.
    5. In no event shall OneAssist and/or its authorized partners be liable for losses or any incidental or consequential damages arising out of or in connection with this Program or other product specific or third- party offer(s), its services these Terms (however arising, including negligence). Standard manufacturer’s warranty, if any, shall be applicable for all Device(s).
    6. OneAssist including its authorized partners shall not be liable for any loss or damage due to act of God, governmental actions, other force majeure circumstances and shall not be liable to pay any amount as compensation or otherwise for any such loss.
    7. The participation in this program is voluntary and constitutes acceptance of these terms and conditions; and customer(s) agrees to receive communication(s) from OneAssist and or its authorized partners and/or its event management company relating to the Program and for the purpose of ensuring order fulfilment and obtaining customer feedback. Customer(s) unconditionally agree not to make any claim or raise any complaint against OneAssist and its authorized partners in this respect.
    8. OneAssist reserves the right to modify/alter or discontinue these Terms and Conditions or extend/withdraw/annul the Program or offers at its sole discretion without assigning any reasons or without any prior intimation whatsoever.
    9. In the event of any conflict or inconsistency regarding any instructions, rules, and conditions on any advertising or promotional material relating to the Program, these Terms and Conditions shall prevail over all such other instructions, rules, and conditions.
    10. Any dispute relating to the Offer or the terms and conditions shall be subject to the jurisdiction of the courts in Mumbai only.
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