Terms & Conditions – Extended Warranty | Small Appliances 1
MOST IMPORTANT TERMS AND CONDITIONS (MITC)
OneAssist Extended Warranty Plan for Small Appliances (One appliance per plan)
OneAssist Extended warranty cover is limited to electrical, mechanical, and electronic breakdown of covered appliance and/or its components thereof arising out of any defect in electrical, mechanical, and electronic components of the covered product as per the warranty included, but not limited to, as of the manufacturer warranty. This can be extended by a continuous period of 6 months or 12 months (1 year) starting from the expiry of Manufacturer’s Warranty/ Guarantee as per the plan opted by you.
How to raise a Claim?
- In case of any defect, you can raise a service request on OneAssist App (login using your registered mobile number).
•
Download our app from - https://onelink.to/afkpu6
•
You can also chat with us at http://www.oneassist.in/live-chat
- Claims are admissible only when reported to OneAssist via OneAssist App or website within 7 calendar days of its occurrence beyond which the request is liable to be rejected
- Keep your documents handy for smooth experience
a)
Invoice Copy
b)
Appliance all side images
c)
Replacement letter in case of appliance replaced within warranty or by the OEM due to any other reason containing old and new serial number both
d)
Any other document as may be required - Plan details will be shared with you on activation of the plan on your registered Email ID
Service Inclusions
- Extended Warranty (Multiple repair claims upto Coverage value).
- Monetary Settlement in case of below scenarios;
a)
The repair estimate (Cost of Repair estimate) is
o
exceeding coverage value, OR balance coverage value, whichever is lower
b)
Appliance is non-repairable (due to any reason)
c)
Spare Part(s) are unavailable, reasons of which are beyond OneAssist’s control
Service Exclusions
a)
Physical Breakage and Liquid Damage
b)
Any service or support beyond the Plan Period
c)
Customer should be using the Product according to manufacturing guidelines. Any issue in the Product that occurs due to non-adherence to manufacturing guideline will be rejected under this Plan
d)
Software related issues, consumables & Accessories
e)
Actual Serial number mismatch from the data available with OneAssist
Excess fee
a)
No Excess or Additional Fee is applicable in the plan
Coverage Value
a)
Flat 50% of appliance purchase Invoice value as per OneAssist records or original purchase Invoice value, whichever is lower.
Deductions
•
Nil
Terms & Conditions – Extended Warranty | Small Appliances 2
Sample examples for Repair or Settlement request during the Plan Extended warranty Period
Code
Calculation
Particulars
Repair
Settlement
Non-Repairable
A
Purchase Invoice Value 5,000 5,000 5,000
B
A * Coverage Value % (As per Policy) Coverage value 2,500 2,500 2,500
C
- Previous Service Request (wherever applicable) 0 1,500 0
D
C - D Balance Coverage value 2,500 1,000 2,500
E
- Repair Estimate 1,500 1,300 NA F If E > D OR Non-Repairable then 'Settlement', otherwise 'Repair' Service Request Decision Repair Settlement Settlement
G
- MoP - 4,500 4,500
H
G * Deductible % (As per Policy)
Deductible (Nil)
-
0
0
I
G - H Residual Value - 4,500 4,500
J
3% of A Salvage amount - 150 150
K
[Lower of D or I] - J Value of Settlement to the customer - 850 2,350
Cancellation Grid:
Period
Refund Percentage
0-10 Days
100%
Above 10 Days
No Refund
Detailed Terms & Conditions
Congratulations on purchasing this OneAssist Extended Warranty. Please read the terms and conditions, so that you understand the coverage under this plan.
STANDARD TERMS AND CONDITIONS
- DEFINITIONS
1.1
Plan(s): shall mean either or all of the products/ services package offered by OneAssist from time to time, which products/services may have optional add-on components or features, details of which are mentioned in the Welcome letter kit / Welcome email / Welcome message.
1.2
Plan Fee: shall mean the fees charged by OneAssist from time to time for the Plan(s) availed by the Customer and set out in the respective Plan Terms. The Plan Fee is applicable for the respective duration of the plan as mentioned below. The Plan Fee is inclusive of all applicable taxes.
1.3
Plan Terms: shall mean the specific terms and conditions separately provided with the Terms herein which shall be specifically applicable in relation to each Plan(s).
1.4
Cancellation Period: shall mean the number of days from the date of activation of the Plan(s) within which the Customer may cancel the Plan(s) and obtain a full refund of the Plan Fee.
1.5
Service Partner: means any third-party logistics or repairs service provider affiliated with OneAssist.
1.6
Personal Information/Data: shall mean and include only a). Name b). Address and c.) Date of Birth of the customer.
Terms & Conditions – Extended Warranty | Small Appliances 3
1.7
Coverage value: means the maximum cumulative liability or cover which a customer can raise a service request within the respective membership tenure.
1.8
Balance Coverage value: Coverage Value – Sum of all Previous Service request (if any)
- PURPOSE
2.1
These terms and conditions (“Terms”) shall govern the transaction between OneAssist Consumer Solutions Private Limited (“OneAssist”) and the party whose name appears on the Order (“Customer”) in relation to the Plan(s) provided by OneAssist.
2.2
These general terms and conditions define the framework and the respective obligations of the parties. Specific terms and conditions relating to the specific Plan(s) that has been availed or subscribed to by the Customer supplementing or derogating from these general terms and conditions may be agreed to in the Plan Terms in writing which shall be annexed to this Terms.
2.3
Customer acknowledges the receipt of the Terms and the Plan Terms, as applicable and agrees to be fully bound by the Terms and the relevant Plan Terms. In the event, the Customer activates the protection plan by sharing device details or avails of any service or benefit under any of the Plan Terms, or lodges a claim within the term of the protection cover, the Customer shall be deemed to have accepted the Terms unconditionally.
- CUSTOMER CONSENTS AND CONFIRMATIONS
3.1
Further, the Customer has and hereby consents to the use of the Personal Information by OneAssist for the purposes of providing the various services under the Plan(s) offered by OneAssist. OneAssist respects the privacy of the Customer and the confidentiality of Customer’s Personal Information so collected by OneAssist by itself or on its behalf and shall take all reasonable steps to protect it and maintain its confidentiality.
3.2
The Customer also hereby consents to the Personal Information being disclosed by OneAssist to any third party including any Insurer of OneAssist and or Service Partner of OneAssist who will be either providing the benefit and/or services on each of the Plan(s) for the purposes of fulfilment of the services or if required by law.
3.3
The Customer expressly and without limitation, consents to OneAssist or its Service Partners recording phone calls between the Customer and OneAssist on OneAssist’s helpline numbers set out in the relevant Plan Terms in order for OneAssist to inter alia (i) provide a record of the instructions received from the Customer and to share the same with the Service Partners, if required, (ii) allow itself or its Service Partners to monitor quality standards, (iii) training purposes, and (iv) meet legal and regulatory requirements.
3.4
The Customer acknowledges that OneAssist has the sole right to vary the features/benefits under the Plan(s) or the Plans or the amount or rate of the Plan Fee or part thereof, from time to time.
3.5
The Customer hereby provides his/her consent to OneAssist for appointing employees/collection agents to collect amounts payable to OneAssist, as may be considered necessary in the sole discretion of OneAssist and which shall be at the sole risk and cost of the Customer.
3.6
The Customer acknowledges that OneAssist may engage third parties including Service Partners for the fulfilment of the services and the Customer hereby consents to OneAssist disclosing, to the extent relevant, the Customer’s Personal Information and/or details of Plan(s) availed by the Customer to inter alia (a) our affiliates Service Partners (b) to our suppliers, vendors, for the purposes of servicing the Customer.
3.7
The Customer hereby consents to OneAssist identifying any other service providers and/or products that may be of some interest to the Customer.
3.8
The Customer hereby consents to receiving period SMS / WhatsApp message/ email communication from OneAssist of information pertaining to its product features / services.
Terms & Conditions – Extended Warranty | Small Appliances 4
- TOTAL FEES/CHARGES
4.1
OneAssist shall charge the Plan Fee from the Customer for availing of the Plan(s) from time to time and for the duration of the respective Plan. The Plan Fee shall be payable in advance and the Customer may make a one-time payment of the Plan Fee for the applicable period or authorize OneAssist with appropriate debit instructions to deduct the Plan Fee from the Customer’s bank or credit/debit card from time to time including applicable taxes and levies.
4.2
The Plan Fee(s) for the respective Plan(s) shall be as more particularly set out in the Plan Terms.
4.3
Activation of OneAssist Plan(s) is subject to realization/receipt of the Plan Fee by OneAssist.
- SERVICING OF REQUESTS & CLAIMS
5.1
The Customer acknowledges and understands that claim or payment of any benefit shall be at the sole discretion of One Assist and/or their Insurer
5.2
Any service requests or claims made by the Customer under these Terms and Plan Terms shall be subject to the following:
a)
The Customer having met and complied with the Terms and the Plan Terms (as applicable). This also applies to terms and conditions set out herein and any others which may be added to the Terms and/or the Plan Terms and communicated to the Customer at a later date;
b)
The Customer having provided OneAssist with full and accurate information in connection with the coverage, as applicable;
c)
The Customer having acted in a bona fide manner to make a service request or a claim;
d)
The Customer having complied with the requirements of OneAssist and/or their Insurer for the purposes of processing the claim may be required from time to time:
i)
Invoice copy
ii)
Any other document as may be required
5.3
Notwithstanding anything contained hereinabove, OneAssist and/or their Insurer shall not be obliged to entertain any claim from the Customer unless (i) the Customer is over the age of 18 years and a resident of India, and (ii) the Plan Fee up to the date of claim has been paid.
- CANCELLATIONS/ RENEWAL/TERMINATION
6.1
OneAssist will cancel the Terms and/or the Plan Terms if OneAssist does not receive the Plan Fee (all inclusive) on the date it is due.
6.2
OneAssist will cancel the Terms and/or the Plan Terms if the Customer has at any time:
a)
agreed to help any third party to try to fraudulently or dishonestly obtain money from OneAssist and/or their Insurer; or
b)
is in violation of applicable law as may be relevant to the use of the Plan(s); or
c)
failed to meet the Terms and/or the Plan Terms, or to act in good faith, openly, honestly and in a bona fide manner towards OneAssist and/or their Insurer including by providing false or inaccurate information; and
d)
Customer fails to return to OneAssist or its authorized Service Partner(s)any goods/devices temporarily lent to him/her or money advanced on an emergency basis to him/her or tickets or hotel bookings made on behalf of the Customer and which are to be returned/reimbursed/paid as per the terms of the Plan to OneAssist or to its authorized Service Partner.
6.3
If notice of termination is provided by the Customer within the Cancellation Period, a full refund is available. However, if the Customer has lodged a service request or a claim or availed of any benefit under any of the Plan Terms at any time during the Cancellation Period, no refund will be available. After the expiry of the Cancellation Period, for any cancellation by the Customer, OneAssist will not refund the Plan Fee.
Terms & Conditions – Extended Warranty | Small Appliances 5
Period
Refund Percentage
0-10 Days
100%
Above 10 Days
No Refund
The above refund percentage is on Plan Fee.
- CONFIDENTIALITY
7.1
OneAssist shall make reasonable efforts to ensure that the Personal Information of the Customer is kept confidential and not disclosed to any third party except to the extent required for fulfilment of services.
- REPRESENTATIONS AND WARRANTIES
8.1
The Customer represents that he/she is completed the age of 18 years and is a resident of India.
8.2
The Customer is in compliance with the applicable law as may be relevant for the Plan (s) which is availed of by the Customer
8.3
The Personal Information provided by the Customer for the purposes of availing of the Plan(s) is and shall be true and accurate.
- OBLIGATIONS AND COVENANTS OF THE CUSTOMER
9.1
If the Customer receives a benefit as contemplated under any specific Plan Terms and it is later discovered that the service request or a claim was dishonest, fraudulent or false, OneAssist shall have the right to and will take steps to recover from the Customer, such payment(s) made to the Customer, either by OneAssist or a third party, as the case may be.
9.2
The Customer undertakes that he/she shall strictly comply with the terms of usage contained in the Plan Terms in relation to the use of the Plan(s).
9.3
The Customer acknowledges, confirms and covenants that the object of the Plan(s) being availed of or provided by OneAssist is not an ‘insurance product’ and that the Customer has availed of the Plan(s) in accordance with this understanding.
9.4
The Customer undertakes and covenants that he/she shall not use / make use of the Plan(s) to or in the course of usage of the Plan(s), upload, display, publish, update, disseminate or transmit content or information that:
a)
belongs to another person and to which the user does not have any right to or which is confidential;
b)
is an impersonation of another person, grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
c)
harm minors in any way;
d)
infringes any patent, trademark, copyright or other proprietary rights;
e)
deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
f)
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or
g)
Threatens the unity, integrity, defence, security or sovereignty of India or seditious, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation or violates any other provision of law.
Terms & Conditions – Extended Warranty | Small Appliances 6
- LIMITATION OF LIABILITY
10.1
OneAssist shall not be liable for any incidental, consequential, exemplary, special or indirect damages (including, but not limited to, loss of profits, revenues, data and/or use). OneAssist disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. OneAssist’s total liability under the Terms and/or the relevant Plan Terms shall not exceed the Plan Fee.
- INDEMNITY
11.1
The Customer hereby agrees to defend, indemnify and hold OneAssist and its officers, directors, employees and subcontractors harmless from any and all losses, damages, liabilities, verdicts, settlements, judgments, costs, and expenses (including reasonable attorneys' fees) incurred by OneAssist or its officers or employees arising out of:
a)
any wrongful act or omission of the Customer in relation to the usage of the Plan(s);
b)
any wilful misconduct, gross negligence or fraud by the Customer;
c)
any failure of the Customer to comply with the applicable law;
d)
any breach of the representations, warranties, obligations and covenants of the Customer or a default of the Customer’s obligations; and
e)
any third-party claims arising out of the Customer’s use of the Plan(s).
11.2
This indemnity will survive the termination of the Terms and/or the Plan Terms and is in addition to and not in substitution of the other remedies and rights that OneAssist may have, either at law in the Terms and/or the Plan Terms
- NOTICES
12.1
Any notice required under the Terms and/or the relevant Plan Terms must be in writing and must be either (a) delivered in person, (b) sent by first class registered mail, or air mail, as appropriate, or (c) sent by overnight courier, in each case properly posted and fully prepaid to the appropriate address set forth herein at OneAssist Consumer Solutions Private Limited, latest address available at website (https://oneassist.in/).
- MISCELLLANEOUS
13.1
The Terms will inure to the benefit of the legal successors of OneAssist. Other than as stated above, no assignment of the Terms is possible.
13.2
OneAssist will not incur any liability to the other party on account of any loss or damage resulting from any delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control and without negligence of the parties. Such events, occurrences, or causes will include, without limitation, acts of God, bandhs, riots, acts of war, natural disaster, fire and explosions, or any other events reasonably beyond the control of either party.
13.3
OneAssist reserves the right to amend the Terms and/or the Plan Terms and/or the features or pricing of the Plans. Upon such amendment, such terms will become applicable immediately and will be intimated to the Customer in due course. If the Customer does not accept the amendment of the Terms and/or the Plan Terms, he shall have the right to terminate Terms and the Plan Terms with appropriate notice as may be specified in section “CANCELLATIONS/ RENEWAL/TERMINATION”. The alteration of the Terms and/or the Plan Terms shall be deemed accepted where the Customer continues to use the services available under the Terms and/or the Plan Terms one (1) month after the amendment has taken effect.
13.4
The Terms along with the relevant Plan Terms constitutes the entire agreement between the parties with respect and in relation to the Plan (including any modification or amendment thereto) subscribed or availed of by the Customer and supersedes all previous communications, representations, understandings and agreements, either oral or written.
13.5
The Agreement shall be governed by the laws of the Republic of India.
Terms & Conditions – Extended Warranty | Small Appliances 7
13.6
All disputes arising in connection with the Terms and/or the respective Plan Term(s) shall be finally settled by arbitration pursuant to the rules of the Arbitration and Conciliation Act, 1996, by one arbitrator appointed in accordance with the said Rules. The seat of arbitration shall be Mumbai. The language of the arbitration proceedings shall be English. The decision of the arbitrator shall be final and binding on the parties.
ONEASSIST EXTENDED WARRANTY PLAN FOR SMALL HOME APPLIANCES TERMS AND CONDITIONS – “PLAN”
This “OneAssist Extended Warranty for SHA", herein also after referred to as “Plan” has been entered into between OneAssist Consumer Solutions Private Limited, herein after referred to as "OneAssist", incorporated under the Companies Act, 1956 and having CIN U93090MH2011PTC218163 and the name & address of the customer, herein referred to as “Customer”, mentioned in the application form. The terms & conditions of this plan shall be fully binding on the customer for the product/appliance/equipment covered, herein referred to as “Product”
- GENERAL DEFINITIONS
14.1
Product Covered (Any 1 per plan): Air Cooler, ,Air Purifier, ,Air Purifier Filter, ,Blender Chopper, ,Cake Maker, ,Choco Fountain Maker, ,Coffee Maker, ,Cotton Candy Maker, ,Dough Maker, ,Egg Cooker, ,Electric Cooking Heater, ,Electric Iron, ,Electric Kettle, ,Electric Lunch Box, ,Electric Pan, ,Electric Room Heater, ,Electric Tandoor, ,Exhaust Fan, ,Fabric Steamer, ,FAN, ,Flourmill, ,Food Processor, ,Freezer Chest, ,Fryer, ,Ice Maker, ,Immersion Rod, ,Indian Coffee Filter, ,Induction Cooktop, ,INVERTER, ,Inverter Battery, ,Kitchen Chimney, ,Kitchen Appliance Accessories, ,Landline Phone, ,MIXER GRINDER, ,Mixer Juicer Grinder, ,Mixer Grinder Accessory, ,Noodle Maker, ,OTG, ,Pizzamaker, ,PizzelleMaker, ,Popcorn Maker, ,Pop Up Toaster, ,Potato Twister Machine, ,Refrigerator Compressor, ,Roti Maker, ,Sandwich Maker Toaster, ,Sewing Machine, ,ShoePolishingMachine, ,Slow Cooker, ,Soda Maker, ,Soup Maker, ,Tattoo Machine, ,UV Sterilizer, ,Vacuum Cleaner, ,Vacuum Cleaner Bag, ,Vacuum Cleaner Nozzle, ,Vacuum Maintenance Kit, ,Vada Maker, ,Voltage Stabilizer, ,Waffle Maker, ,Walkie Talkie, ,Water Dispenser, ,Water Heater, ,Water Purifier, Trimmer, Massager, Weighing Scale, Hair Dryer, Hair Straightener, Women Trimmer, Blood Pressure Monitor, Glucometer, HB Massager, Nebulizer, Shaver, Digital Thermometer, Hair Curler, Electric Toothbrush, Hearing Aid, Pulse Oximeter, Hair Styler, Water Flosser, Hand Dryer Machine.
14.2
Official Channel: Manufacturer, Manufacturer Subsidiary company, OneAssist Authorized Retailer/ Dealer/ Distributor, Authorized Service Partners, Flipkart Platform (www.flipkart.com; Flipkart Mobile Application and Flipkart Lite), Online Retail channel and OneAssist official website & apps.
14.3
Normal Operating Condition: Ability of the product to perform its specified function subject to the acceptable level of change in performance due to ageing or climatic conditions. The acceptable level of change for this purpose will be as per the respective Manufacturer’s specifications.
14.4
Normal use: Use of the product in accordance with the Manufacturer’s guidelines for Product usages including but not limited to regular maintenance and upkeep of the Product, usage of specified protection device such as voltage stabilizer.
14.5
Mechanical/ Electrical Breakdown: Means defect or burning out (electrical) of any defined parts of the covered product arising from mechanical or electrical defect causing sudden stoppage of their functions, necessitating visit, repair or replacement.
14.6
Covered Breakdown: Mechanical and electrical breakdown including but not limited to the extent as provided by the Manufacturer’s Warranty/ Guarantee for domestic electrical/electronic product manufactured in India or is legally imported in India and sold through official channel by an invoice and Manufacturer’s Warranty/ Guarantee certificate. The covered breakdown will vary for each product in accordance with the Manufacturer’s Warranty/ Guarantee for the said period.
Terms & Conditions – Extended Warranty | Small Appliances 8
14.7
Onsite Repairs: The repair technician will visit the premises where the product has been installed to provide the repair services.
14.8
Manufacturer’s Warranty/ Guarantee: The original warranty/ guarantee provided by the respective manufacturer to the respective product as per manufacturer’s warranty/ guarantee terms & conditions.
14.9
Manufacturer’s Warranty/ Guarantee Period: The uninterrupted period of the Manufacturer’s Warranty/ Guarantee as stated on the original official manufacturer’s warranty/ guarantee certificate and publications.
14.10
Extended Warranty: Extended warranty cover is limited to electrical, mechanical and electronic breakdown of covered product(s) and/or its components thereof arising out of any defect in electrical, mechanical and electronic components of the covered product(s) or the product(s) itself as per the warranty included, but not limited to, as of the manufacturer warranty. This can be extended by a continuous period of 6 months or 12 months (1 year) starting from the expiry of Manufacturer’s Warranty/ Guarantee as per the plan opted by you.
14.11
Service Contract Term: The Plan cover commences on the expiration of the Manufacturer’s Warranty/Guarantee Period and is for a period specified in the service contract details of the Plan Terms, and shall continue to remain in force for a period as applicable, unless terminated earlier as per terms herein. This Contract and the terms and conditions herein shall continue to remain in force if due to any reasons, the original manufacturer replaces the Product of the Customer with the Product of the same model during the Manufacturer’s Warranty Period subject to such information being shared by you with OneAssist on any such occasion.
14.12
We, Us, Our: The issuer of EW/Plan i.e., OneAssist
14.13
You, Your, Customer: The person to whom We are issuing Our EW
- PLAN FEATURES
15.1
One request to OneAssist
a)
In the event of damage/breakdown of the Product, the Customer can use the OneAssist Mobile application, Website (www.oneassist.in) to report the damage/breakdown of Product of discovering the damage/breakdown
b)
The Customer hereby consents to OneAssist acting on its behalf and to do all such acts necessary in the performance of its obligations as set out herein
15.2
Mobile Application
With the OneAssist Mobile Application, the customer can track the status of your repair at every stage. The customer can remain updated on the status of service request on a real-time basis and can view it in a timeline form from the date it was created till the time it was resolved
15.3
Repair at Doorstep/Pick up & Delivery of device from doorstep
Once the customer has intimated OneAssist of damage and provided the required documents, OneAssist or their service providers will get the product repaired at customer’s doorstep. In case product is not repairable at customer’s place, OneAssist will provide free Pick up & drop of product free of cost for the customer.
15.4
Repair by Authorised Service Network using Genuine Spare Parts
OneAssist will repair the damaged product by OEM/OneAssist Authorised Service Centres/Experts using genuine spare parts. OneAssist only works through reputable service providers so that the product is in good hands. The process is completely cashless for the customer.
15.5
Unlimited Repairs:
Enjoy unlimited repairs throughout the plan term up to invoice value or Coverage value, whichever is lower.
Terms & Conditions – Extended Warranty | Small Appliances 9
- WHAT WE COVER
16.1
Extended Warranty replicates the terms, including but not limited to the Manufacturer’s Warranty against any malfunctions or breakdown for the duration opted for by You. OneAssist and/or their insurer will provide the cost of repair for the covered breakdown of Your Product as mentioned in the Plan Terms, during the period of extended warranty, subject to the terms and conditions, exceptions and limitation contained in the terms and conditions of this program, or herein or endorsed in future. We will organize for the repairs to normal operating condition or replace at Our discretion with an equivalent product or provide a settlement by way of monetary settlement at Our sole discretion, after it has suffered a covered breakdown during normal use.
16.2
Reimbursement, Repair or Replacement of the parts depends on OneAssist sole discretion. For standalone labour cases, if the damage is due to failure of the specific parts covered above and not falling under the scope of exclusions mentioned below will be covered.
16.3
This contract covers the cost of parts and labour for the Product on an onsite service basis. Cost of transportation is covered, if required, for transporting the unit to the service centre and back for repairs which are not technically advisable to be performed at Your premises.
16.4
Excess – No excess charges applicable in this plan.
16.5
Total benefit available for Repair Request under Plan shall not be greater than then the coverage value of the registered product.
- CONDITION OF COVER
17.1
You must be at least 18 years old on the date of purchase of EW
17.2
Plan is limited to products that are purchased in select cities within defined geographic boundary of the Republic of India.
17.3
Plan only applies to items purchased as new. There is no cover for items described as ‘used’, ‘second hand’ or ‘refurbished’.
17.4
Plan is applicable only to products that are purchased under valid Manufacturer’s warranty on Flipkart Platform. Any condition/act that voids the manufacturer’s warranty requirement (stated above) would result in product becoming ineligible for Extended Warranty
17.5
While intimating brand warranty change request, please ensure that in any circumstances the overall age of the product will not exceed 3 years (including Brand + Extended warranty).
17.6
Maximum Manufacturer Warranty + Brand Warranty will not exceed 3 Years.
17.7
Plan will cover only products that are under the original Manufacturer’s Warranty/ Guarantee. Any condition/act that voids the Manufacturer’s Warranty/ Guarantee would result in product becoming ineligible for EW.
17.8
Plan should be purchased and activated within 330 (Three Thirty) days of date of purchase of product.
17.9
Plan can only be purchased for products that haven’t been repaired under manufacturer’s warranty or otherwise before purchase of the plan. We reserve the right to reject any service request or a claim under this plan if the product has been repaired prior to your purchasing the plan.
17.10
Plan is applicable for a period of 6 months or 12 months (1 year) from the date of the expiry of the Manufacturer’s Warranty/ Guarantee, as opted by you at the time of purchasing the plan. The plan cover period is also mentioned in the email/ message that will be sent to you post successful activation of your plan by you.
17.11
The Plan shall become effective once OneAssist, at its sole discretion, accepts the application of the customer and shall continue to remain in force for the period as applicable, unless terminated earlier as per terms herein.
17.12
At point of service, during the plan extended warranty duration, the customer is required to show the proof of purchase i.e., Product purchase invoice.
17.13
OneAssist reserves the right to deny service and cancel the EW, without any refund whatsoever, if Customer fails to produce the above information.
Terms & Conditions – Extended Warranty | Small Appliances 10
17.14
OneAssist or its authorized service providers shall provide services only during normal working hours on regular working days of OneAssist and/or its authorized service providers.
17.15
Normal Working hours would be 9:00 am to 9:00 pm on all days excluding public holidays
17.16
To avail services, you must present to OneAssist at the time of execution of this Plan, the proof of purchase (a copy of the purchase invoice) of the product in question.
17.17
OneAssist makes no express or implied warranties whatsoever regarding the services provided/ rendered and/or effects thereof etc. and shall not be liable to the Customer or any other person claiming, by, through or under the Customer.
17.18
Plan covers the cost of parts and labour charges for at-home service within the city/ municipal limits of the OneAssist Service Centres. OneAssist will transport the product to service centre for performing repairs, if required and if the product location is within its serviceable area.
17.19
Providing service at locations which are not in the serviceable limit of OneAssist: OneAssist reserves the right to provide adequate solution by either refund of the Plan Fee or advise customer to get it repaired through an authorized brand service centre, and then apply for claim reimbursement under the terms and conditions of this program, subject to satisfactory verification of documents/ proofs as demanded by OneAssist.
a)
In all such cases, the customer should present a repair estimate from the authorized brand service centre and proceed with repairs only when explicit approval is given by us. Our liability in all such cases will be towards the covered defects/damages only.
b)
All the documents should reach OneAssist and/ or their Insurer within 30 days of your first intimating the claim to us.
17.20
In case the defected unit needs to be transported to service centre and it is outside the serviceable limit of OneAssist, Customer shall arrange for the same and OneAssist will reimburse the amount incurred towards transportation upon producing valid invoice towards the same. Customer shall take full responsibility of the product during transportation and indemnify OneAssist of any damage that occurs during this process.
17.21
During the validity of the plan OneAssist will attend to the defects reported by the customer, including replacement of the defective electrical/electronic components that are required to be replaced to make the product electrically functional. This is subject to the condition, the breakdown of the product being due to normal usage.
17.22
In case the damage/malfunction of the Product is due to reasons other than that covered under Manufacturer’s Warranty/ Guarantee or it is caused by conditions defined under exclusions, OneAssist shall offer to repair the Product for the customer. The cost of such repairs like labour, visit, cost of parts replaced, cost of transporting the Product to service centre (if required) will have to be borne by the Customer.
17.23
All defective components replaced by OneAssist shall become the property of OneAssist and the customer shall not claim any right to the same, and the same should not be destroyed, or damaged, or salvaged by You under any circumstances.
17.24
Defects and/or parts not covered under the original Manufacturer’s Warranty/ Guarantee, will not be covered under this plan.
17.25
All defective components will be replaced with parts which are new or like new in performance adhering to manufacturer’s specifications, at our sole discretion.
17.26
In case We compensate You as above, all Our obligations under this Plan are deemed fulfilled and the coverage under this program stands terminated.
17.27
OneAssist at its sole discretion determines the issuances of standby/loaner unit subject to availability and for select city and select product category.
Terms & Conditions – Extended Warranty | Small Appliances 11
- CUSTOMER RESPONSIBILITY
18.1
You need to ACTIVATE the plan immediately upon buying or within a period as prescribed by OneAssist. Refer to the OneAssist Activation voucher or Messages or App or Email or Helpline or Official Website for activation procedures.
18.2
You will be required to provide us with a copy of the complete set of requisite documents at the time of activation and service request. If the Serial Number of the Product has changed due to repairs or replacement by the manufacturer/retailer, please provide us with a copy of the Swap Letter that clearly mentions the current and old Serial Number of the Product within 15 days of such replacement.
18.3
You are required to correctly select the right plan for your product based on condition, appliance purchase price and purchase location. In the event, appliance purchase price entered at the time of membership activation is lesser than price maintained in invoice document, “condition of average” will be applied in all the claims pertaining to the membership. Details of “condition of average” and how it impacts claims liability is mentioned in “What We Cover” section
18.4
You are required to report the problem to OneAssist within 7 calendar days of its occurrence beyond which the request is liable to be rejected.
18.5
It is your responsibility to properly maintain, store and use your item according to the manufacturer instructions and take all reasonable steps to use your Product as prescribed by the manufacturer.
18.6
You agree to return the defective spares or product to OneAssist wherever requested.
18.7
NON-ACTIVATED PLAN & NON-FULFILMENT of ANY of the above conditions may result in the plan being considered as void and all requests made against plan are liable to be rejected.
18.8
Customer shall provide representative of OneAssist/its service provider full access to the Product/Equipment in order to effect necessary adjustments and repairs.
18.9
Customer shall provide adequate storage space for spare parts, test Product/Equipment and adequate work space, heat, light, ventilation and electric current for use by representative of OneAssist/its authorized representative for provision of services at Customer's location.
18.10
Customer shall cooperate with OneAssist or its authorized representatives at the time of service request and will provide with all the requisite documents asked for, for processing the service request.
18.11
Customer shall be responsible to de-install all add-ons and/or accessories from the Product/Equipment before providing the same to OneAssist for services, maintain backup copy of all software and data, restore software and data on the unit after repair.
18.12
Customer shall register all complaints/requests for services only through official OneAssist Call Centre’s/One Assist App/OneAssist website.
18.13
Customer shall comply with all applicable laws, rules and regulations.
18.14
Customer shall indemnify us and hold harmless against any act of omission and commission and any consequences arising thereof and defend OneAssist from and against all claims, arising as a result of breach of this Contract.
18.15
Customer shall inform OneAssist in writing of any change in the billing address. Any written communication, billing statement or notice from OneAssist to Customer will be deemed as served within 48 hours of posting by ordinary mail or earlier as the case may be.
18.16
Customer agrees that it shall be its responsibility to be aware of the Contract and the changes therein. Ignorance if any shall be the total responsibility of the Customer.
18.17
The Customer understands that the services have been subscribed on his/her own name and name change in any circumstances is not permitted.
18.18
Customer shall not assign any right or interest or delegate any obligation arising herein to any person without OneAssist's prior written consent.
18.19
The Customer is solely responsible for any unauthorized transfer/change in ownership of the Product/Equipment.
Terms & Conditions – Extended Warranty | Small Appliances 12
18.20
Customer shall return the standby/loan spare parts, if any provided by OneAssist on or before OneAssist returning the original set/Spares to the Customer.
- EXCLUSIONS APPLICABLE
19.1
Service of products which are not supported by valid Proof of Purchase by customer shall not be admissible under this program.
19.2
Non-operating and cosmetic damage to the Product, such as damage to paintwork, Product finish, dents or scratches.
19.3
Accessories used in or with the Product including but not limited to remote, batteries, USB/HDMI cable and replacement of any consumable item or accessory
19.4
Normal wear and tear items, not integral or necessary to the functioning of the products or routine service, or if the wear and tear on the parts.
19.5
Routine maintenance, cleaning, lubrication, adjustments or alignments, overhaul, modifications and descaling
19.6
Repair of the product due to accident, misuse, abuse, neglect, or improper maintenance.
19.7
Routine maintenance, cleaning, lubrication, adjustments or alignments, overhaul, modifications and descaling
19.8
Damage resulting from external power outage, power surges or drips, fluctuating voltage, inadequate or improper voltage or current
19.9
Any loss or damage caused by or arising out of the wilful acts or omission or gross negligence of the Insured/Insured Person and/or Insured’s/Insured Person’s family and/or employees of the Insured/Insured Person or YOUR employees or anyone one on YOUR behalf
19.10
Replacement of any consumable item or accessory. These include, but are not limited to Standalone Gas Top up, plugs, fuses, water tank, light bulbs, light covers, cables, filters, attachment, belts, toner, ribbons, drums, tapes or software, and add-on options incorporated in a product for which the Plan was purchased.
19.11
Damage caused by unauthorised modification, alteration, adjustment, repair, service or installation by unauthorised personnel is not covered. Such unauthorised repair or replacement of covered products shall result in the cancellation of this covered unit.
19.12
Damage caused by unauthorized repair, theft, burglary and accident including earthquake, storm and or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious damage, impact, corrosion, battery, acts of god, animal or insect infestation or intrusion.
19.13
Reception or transmission problems resulting from external causes.
19.14
Problems or defects caused by unauthorized modifications/repairs or failure to follow the manufacturer’s operating manual and as specified in the warranty card.
19.15
Any Incidental Costs arising from being unable to use the Product or from damage which results from the Breakdown of the Product.
19.16
Damage/failure caused before or during Transportation or Product delivery or installation/ re-installation of the item(s).
19.17
Service of product on which the Manufacturer’s label or logo, rating label or Serial number have been defaced or removed.
19.18
Claims that is false or fraudulent or intentionally exaggerated or if any false declarations or statements be made in support thereof, no claim for that covered Product shall be recoverable hereunder.
19.19
Service on third party products or software not supplied/authorized by the manufacturer that may be installed in or used in connection with the product.
19.20
Use of accessories not approved by the manufacturer, incorrect electrical leads or connection.
19.21
Replacement or fixes of unauthorised software not installed by respective brand/company.
Terms & Conditions – Extended Warranty | Small Appliances 13
19.22
Failure due to physical damages, improper site conditions, rain or weather conditions, and liquid spillage.
19.23
Breakdown caused by computer virus or realignments to the product.
19.24
Commercial usage of appliances
19.25
Damage/failure caused before or during product delivery.
19.26
Any consequential or incidental damages arising from the use or loss of use of the Product.
19.27
The cost of repairing, restoring computer software.
19.28
Loss of data, software or any other information.
- TERMS OF MONETARY SETTLEMENT
20.1
If settlement is being offered, it can be because of below scenarios after expiry of Manufacturer Warranty Period.
a)
Beyond Economic Repair (BER): The repair estimate (Cost of Repair estimate) is
o
exceeding Coverage value OR Balance coverage value, whichever is lower.
b)
Appliance is non-repairable (due to any reason)
c)
Parts not available (PNA): Spare Part(s) are unavailable, reasons of which are beyond OneAssist’ s control
20.2
The settlement Benefit for (a) & (b) cases mentioned above will be lower of the below:
20.2.1
Balance Coverage value
20.2.2
Market Operating Price (MoP) or Invoice value, whichever is lower, less applicable Deductible (if any)
(MoP = Current Market value, determined by referring to price of the respective product on leading online/Offline Players portals, at OneAssist’s discretion)
20.3
The Settlement Benefit for (c) PNA cases will lower of the below:
20.3.1
Repair Estimate Amount
20.3.2
Settlement as per clause 20.2
20.4
Salvage amount deduction (3% of Product invoice Purchase Price) will be done in all settlement scenarios where unrepaired Product is retained with customer.
20.5
OneAssist may choose to provide any suitable mode of settlement or redeemable voucher equivalent to the settlement amount calculated under this amount, at its own discretion. The replacement Product may not be new in nature and might differ in the specifications compared to the original covered appliance.
If we compensate as per above (except 20.3.1), all our obligations under this Plan will be deemed fulfilled and there will no longer be any services available under the plan.
- CHARGES AND PAYMENT
21.1
Customer shall make payment of all charges in advance at the time of subscribing for the services.
21.2
For services to be provided by OneAssist for repair/replacement necessitated by non-covered breakdowns, Customer shall forthwith make payments towards cash receipt or invoice raised by OneAssist or its Authorized representative.
21.3
Charges payable by the Customer are exclusive of taxes, duties or levies unless expressly stated to the contrary.
21.4
If due to any reasons the Product is replaced by the original manufacturer with a Product of different size /capacity/model/brand but of the same product category, Customer shall be responsible to make payment of differential amounts to OneAssist for increase in the charges due to change in the Products/Equipment.
21.5
OneAssist shall however, not be responsible for refunding any money to the Customer if replacement of the Product/Equipment by the original manufacturer with a Product/Equipment of different size/capacity/model/brand but of the same product category leads to reduction in the charges for services.
21.6
Charges payable for accessories used for re-installation, will have to be borne by the Customer.
Terms & Conditions – Extended Warranty | Small Appliances 14
- GOVERNING LAW& JURISDICTION
22.1
The validity, construction and performances of terms herein shall be governed by and interpreted in accordance with the laws of the Republic of India,
22.2
The parties hereto unconditionally and irrevocably agree to submit to the exclusive jurisdiction of the competent Courts in Mumbai with regard to any matter or dispute arising hereto or any other documents that may be executed by the parties hereto.
- LIMITATION OF LIABILITY
23.1
OneAssist shall not be liable to the Customer for any damages resulting from or related to any services performed by OneAssist hereunder, including, but not limited to, any loss of data or software, inability of OneAssist to correct any errors, malfunctions and defects in the Product/equipment/hardware/software delay of OneAssist in performing any services hereunder.
23.2
In no event, shall OneAssist be liable to the customer for any indirect, special, or consequential damages or lost profits arising out of or related to services provided by the OneAssist under this contract, even if OneAssist has been advised of the possibility thereof, or knew or should have known thereof.
23.3
The maximum liability of OneAssist for each incidence shall not be greater than the Coverage value of the appliance in any case whatsoever.
23.4
Our absolute limit of liability towards all claims made during the plan period will not exceed the sum assured opted by the customer at the time of purchase. Therefore, the total liability of OneAssist for all incidences shall not be greater than the Coverage value.
23.5
After each repair, replacement or monetary settlement offered to you under the plan, your remaining cover amount/Coverage value will be reduced by the expense incurred by OneAssist in the corresponding repair, replacement or settlement This will give the balance Coverage value. Eg; For 20,000 INR Coverage value, balance Coverage value after one claim of 5,000 INR will be 15,000 INR.
- TERMINATION
24.1
In addition to the typical termination that exists in OneAssist Plan T&C, the Plan will be terminated in the following scenarios:
a)
At the closing hours of the end date of the Service Contract Term.
b)
We replace your Product or provide you a monetary settlement in lieu of the same.
Whichever happens earlier.
- SERVICE REQUEST OR CLAIM PROCESS
25.1
You are required to file the service request or intimate about the loss to OneAssist within 7 days of its discovery or occurrence, as applicable, beyond which the request is liable to be rejected.
25.2
You should file a service request or a claim using OneAssist Mobile App(s) or by logging onto our website, reference link below;
•
Download our app from - https://onelink.to/afkpu6
•
You can also chat with us at http://www.oneassist.in/live-chat
25.3
You should fill in the required details detailing the issue that you are facing.
25.4
You must upload a copy of the purchase invoice for the product in question, if not already done.
25.5
Depending upon your product and/or the nature of issue faced by you, you may be asked to follow some trouble shooting steps before registering a service request. Please follow the troubleshooting steps before registering the request.
Terms & Conditions – Extended Warranty | Small Appliances 15
- MISCELLANEOUS
26.1
The marketing brochures are meant purely for educating customers about the features and terms of Extended Warranty and they have no commercial value.
26.2
This Agreement is the complete and exclusive agreement between issuer of Extended Warranty i.e. OneAssist Consumer Solutions Private Limited and Customer relating to the subject matter hereof. Any statements or representations made by resellers, ASPs or others that are inconsistent with this Agreement shall not be binding upon us.
26.3
The customer releases and holds harmless Flipkart and OneAssist Consumer Solutions Private Limited, its agents, affiliates, and employees from and against any claims, damages, or liability of any kind, including personal injuries, death, or property damage, or any direct, indirect, consequential, incidental, or other damages, which the Customer or anyone else may suffer as a result of participation in the OneAssist Extended Warranty Plan.
26.4
The customer agrees that his contact details can be shared by Flipkart with OneAssist Consumer Solutions Private Limited. Flipkart Order ID and contact details of the Customer will be shared by Flipkart with OneAssist for verification purposes. The usage of personal data is subject to OneAssist Consumer Solutions Private Limited’s privacy policy and Flipkart's privacy policy here: http://www.flipkart.com/s/privacypolicy.
26.5
Flipkart hereby excludes and disclaims all liabilities, whether direct or indirect, that may arise due to the OneAssist Extended Warranty. The customer shall contact OneAssist for any disputes/issues related to the OneAssist Extended Warranty and Flipkart shall not be held liable for any such disputes/issues. Further, the Customer agrees that for any defects regarding the covered product, the Customer shall have a direct recourse against the seller of the Product and Flipkart shall not be held liable.
26.6
OneAssist Consumer Solutions Private Limited shall be solely responsible for fulfilling the terms of this OneAssist Extended Warranty. Flipkart shall not be liable for any loss, injury or any other liability arising to the customers as a result of OneAssist Consumer Solutions Private Limited failure to honour its obligations with respect to the customer.
26.7
By entering into this OneAssist Extended Warranty, the customer agree to indemnify and keep Flipkart harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorney & apos fees) that may be suffered by Flipkart as a consequence of (i) violation of the terms of this Policy by the customer; (ii) violation of applicable laws; (iii) any action or inaction resulting in wilful misconduct or negligence on the Customer’s part.
26.8
Flipkart shall not be liable for correctness, validity and completeness of any information provided by the customers. Flipkart shall not be responsible if any information has intentionally been withheld or incorrect information or misrepresentations have been intentionally given by the customers that are of significance to the assessment of the claim.
26.9
The event that the operation, security, or administration of the Product is impaired in any way for any reason, including, but not limited to fraud, virus, or other technical problem, One Assist may, in its sole discretion, either: (a) cancel the Product; (b) suspend the Product to address the impairment and then resume the Product in a manner that best conforms to the spirit of these laws.
26.10
By entering into this Product, the customer agree to indemnify and keep Flipkart harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorney's fees) that may be suffered by Flipkart as a consequence of (i) violation of the terms of this Policy by the customer; (ii) violation of applicable laws; (iii) any action or inaction resulting in wilful misconduct or negligence on the Customer's part.
26.11
The Customer hereby agrees that this Plan will not be available in case the Product is getting exchanged during any exchange offer being run on Flipkart Platform. However, the Customer can purchase a new Plan separately for the new Product being purchased during any such exchange offer, and the terms and conditions shall be the entire terms and conditions as mentioned therein under the new Plan.
Terms & Conditions – Extended Warranty | Small Appliances 16
26.12
Subject to the above, all the terms and conditions of the Product as given hereof and standard terms and conditions, user agreement, privacy policy (subject to change) of www.flipkart.com shall be applicable on the Customer.