Panasonic Extended Warranty Plan
Terms and Conditions
This Extended Warranty Contract ("Contract") has been entered into between Panasonic Life Solutions India Ltd, a company incorporated under the Companies Act, 1956 and having its registered office at 12th Floor Ambience Tower, Ambience Island, NH8, Gurgaon- 122002, Haryana (hereinafter referred to as "Company" or "Our" or "We") and the customer mentioned above in application formduly signed by customer, who have purchased the Panasonic Product(s) (hereinafter referred to as "Customer " or "you"). This Contract will be fully binding on the Customer as per below Terms and Conditions.
- This Contract covers onlythe repairs and does not entitle you for replacement of the Product(s).
- The extended warranty under this Contract shall be applicable onlyfor repair/ replacement of parts/ accessories of the Product(s) covered under *Comprehensive Scheme, *Non-Comprehensive Scheme or **Labour Only Scheme of the Company as per Company policy
- All payments pertainingto this Contract needs to bemade in advance before or at the time of this Contract.
- The Contract is valid for a period as mentioned in the application/contract form. Customer has to provide original e-Contract copy or the original system generated copy of the Contract at the time of using our services pursuant to this contract
- Extension /amendment/ Renewal of Contract shall be at the discretion of the Companysubject to Company policies.
- The Customershall register the complaint through Panasonic Helpline /e-carewiz application/ call centre only. In case of any changes of the address it must be intimated in writing to the Companyin advance.
- There shall not be anyrefund of the service charge already paid, in case, the Customer request termination of the Contract before the expiry of the Contract period.
- The Contract is not transferable in the event of resale /gift to any other person and no refund shall be granted.
- This Contract does not cover anyformof damage to the Product including but not limited to damage by animals (eg. Rat, lizard, insect, ants, etc.), input voltage beyond specifications, fire, lightening, water ingress, dust, riots, acts of God (like flood, earthquake, cyclone, storm, etc.).
- Any software media which does not confirmto the specifications mentioned in the operatingmanual, playability of such media is not warranted bythe Company.
- The Company will not accept anyresponsibilityfor damage arising out of unauthorized modification or alteration, repair or use of this product or any accessories Other than those specified bythe Company.
- The Company will not cover anyresponsibilityfor damage or loss arising out of mishandling or incurred during transit.
- Main linercrack, Door, Bulbs, rubber pads, remote, stabilizers, consumables, and any damage to the aesthetical components shall not be covered under this Contract.
- The Contract is not valid if serial number or equipment is mutilated, defaced or altered.
- This Contract does not cover the cost of transportation of the Product(s) fromthe place of installation to the service centre. It will be borne by Customer as per applicable rates
16.For Product units installed outside themunicipal limits of the Company or Authorized Dealer's service center, all expenses incurred in the visit of service engineer, to & fro transportation of unit/ parts, lodging, boarding, conveyance and other incidental charges will be borne by and payable in advance bythe Customer.
17.All third party peripherals, whether purchased as part of a system, bundled with it, comewith prevailing agent's warranty, and Company makes no warranty whatsoever on their behalf.
- The Extended Warranty service provided bythe Company under this Contract shall not extend to the:-
a. Correction of operating problems related to environmental conditions beyond the control of Company
b. Supply of installation or electrical work external to the products.
c. Modification of the products.
d. Thewear and tear of the Product i.e.corrosion of the product owingto impropercare orstorage, usage of Product in an abnormally corrosive alkaline/ acidic atmosphere.
e. Repairing of products that have been tampered with by anyone other than authorized technicians of Panasonic.
- The Companyshall not be liable or be deemed to be in default for any delay or failure in performance resulting directly or indirectly from causes beyond its reasonable control including delayin repairing due to non-availability of any component and/or accessory, labour problem, restrictions and regulations of the government public movement, war and any unavoidable circumstances, speciallyvis-a-vis the import of supplies and raw material or if the company is otherwise prevented from performingits functions under this warranty.
- Any defect in the electrical installation or wiring at site has to be rectified bythe Customer as per the recommendation of our engineers.
- In the event of any difference or dispute arising with reference to the terms and conditions of the Contract or its interpretation, the same shall be referred to a sole arbitrator, who shall be appointed by the Company. The decision of the sole arbitrator shall be final and binding on the parties. Such arbitration proceedings shall be held at New Delhi and provision of the Arbitration & Conciliations Act, 1996 shall apply to the arbitration proceedings.
- Company will not be responsible for damages or what so ever to other properties / premises, structural paint work and etc. in the event that customer insisted that serviceman should carry out the cleaning of the product.
- Pricing, Terms and conditions are subject to changewithout any notice bythe Company at its sole discretion.
- This Contract takes care of any manufacturing defect or breakdown of the Product duringthe validity of the Contract period only. Company at its sole discretion will repair or replace such parts and defective parts could become the property of the Company. Repair under Contract may also be carried out by any Authorised Service Centre of the Company. Company reserves the right to use the reconditioned parts with same performance parameters to those of new parts in connection with any service performed duringthe Contract period.
25.In the event of any unforeseen circumstance, and spares not being available, Company's prevailing depreciation rules will be binding on the Customer to accept as commercial solution in lieu of repairs.
*** Comprehensive Scheme:
All Functional Parts excluding any Aesthetic, Plastic, rubber Parts, or accessories etc.
**Non-Comprehensive Scheme:
Air-conditioners - All Functional Parts (Excluding Coil, Sheet metal and other non-functional parts)
LEDs All Functional Parts except Panel
**Labour Only Scheme: Only breakdown Calls (No replacement/ repair of parts)
Customer Care Details:
Email - helpline@in.panasonic.com
Customer care number - 18001031333