Flipkart Plus x Netflix — Customer FAQ

ABOUT THE BENEFIT

Q1. What is the Netflix benefit?

Flipkart Plus members get the Netflix Mobile plan as a gift – at no extra cost – by placing 4 successful orders (of Rs. 299 or above) in a calendar month. These orders can be placed on Flipkart, Minutes, or Grocery* stores.

Repeat the 4 transactions every month, claim your benefit on the FK app and continue watching Netflix on your mobile device - at no extra cost.

Q2. Which orders are eligible for unlocking this benefit?

Order should be of minimum value of Rs. 299 or above
Order must be completed [not cancelled and return window completed]
Few products are not eligible for this offer due to government policies.

Transactions for the below mentioned categories are not counted towards eligibility for the Flipkart X Netflix benefit:

Gold Coins/ Gold Bars and Silver Coins/ Silver Bars
Infant Formula Baby Food
Baby Cereal
Cigarettes and Tobacco Products
Flipkart Gift Cards
Digital Products (E.g. Anti-virus products, OS installation CDs, extended warranty, etc.)
Flipkart branded Carton & Packaging Boxes (Bought by sellers for Market Place)

Q3. Is this a one-time offer or an ongoing benefit?

It's an ongoing monthly benefit. Every calendar month that a Plus member places 4 or more eligible orders, they unlock the Netflix Mobile plan as a gift - at no extra cost. If you miss a month, there's no penalty — you can simply start fresh the following month.

Q4. Can I get a TV or Standard plan instead of the Mobile plan?

No. This benefit covers the Netflix Mobile plan only, which lets you stream on one phone at a time in standard definition.

ELIGIBILITY

Q5. Am I eligible for this benefit?

You're eligible if you are an active Flipkart Plus member.

Check your Plus membership status from Flipkart app → My Accounts.

If you are unable to see the benefit, please do not worry - it will be available to you soon.

If you are a Plus member, place 4 eligible orders in any calendar month across Flipkart, Minutes, or Grocery to unlock the benefit.

Q6. I already have a Netflix subscription. What should I do to get this benefit?

Please check your current Netflix plan type
This Netflix benefit offers only mobile, single device, standard definition plan
If you activate this benefit using your current Netflix credentials, your existing plan will be replaced with the Netflix Mobile plan.
If your existing plan is a higher plan [multiple devices or mobile+TV or HD], you should register with a new email address/phone number to avoid losing your current plan features. If you're unsure which email is linked to your current Netflix account, check at netflix.com/account before proceeding.

Q7. I am not a Plus member. How do I avail this benefit?

You can become a Plus member by completing 15 orders in a year.

GETTING STARTED

Q8. Where can I check my Netflix benefit achievement status?

You can track your progress on the Netflix Partnership Page

Steps to access this: My Accounts → Plus Page → Netflix Page

Q9. How do I claim my Netflix benefit?

Once you've completed 4 successful orders in the month,

Go to the Netflix Benefits Page [ My Accounts > Plus Page > Netflix ]
Tap "Claim Now", and you will be redirected to Netflix
Enter the phone number or email ID you'd like to use for Netflix to sign in/sign up and verify using the OTP sent to your number.
Your Netflix Mobile subscription will be activated immediately

VALIDITY & RENEWAL

Q10. What is the validity of my Netflix plan?

Your Netflix Mobile subscription is valid for 30 days from the date you place your 4th successful order.

Tip: Claim it as soon as you complete your 4th order to get the full 30 days.

Q11. Is there a way to auto-renew this benefit?

Yes! Just place 4 eligible orders every calendar month before your current plan expires. That's all it takes to keep your Netflix auto renewing without any interruption.

If you are unable to complete 4 eligible orders before your subscription expires, your Netflix benefit will not auto renew. You can claim the Netflix benefit again by completing the 4 eligible orders in the following month.

ORDER & RETURN QUERIES

Q12. I placed an order but it's not showing in my progress. Why?

Only eligible orders count toward the 4-order threshold.
Please check that:
• The order value is ₹299 or more
• The order is placed on Flipkart, Minutes, or Grocery
• The order does not contain restricted product categories
• The order has not been cancelled or returned

Q13. What happens if I return one of my 4 orders?

Returned orders are not counted as successful orders.
You will need to complete 4 orders to access the benefit.
If you have already claimed the benefit → plan will be paused until 4th order is completed
Once you place a successful order within the same calendar month, bringing your total back to 4, you can re-activate your subscription from the Netflix Partnership Page.

Q14. I did not place 4 orders in a month. What happens?

If your successful order count stays below 4 in a calendar month, the benefit for that month is not unlocked. Any subscription already active from a previous month will continue until its 30-day validity expires.

Q15. I don't shop much on Flipkart. How do I reach 4 orders?

Don’t worry! This benefit is applicable to Flipkart as well as Grocery and Minutes (our quick commerce platform).

Flipkart and Minutes cater to all your monthly shopping needs — shop for what you need and get rewarded!

Everyday grocery or household items via Grocery or Minutes
Grooming and personal care needs
Stationery items, books and pet supplies

Each qualifying order just needs to be ₹299 or more.

TROUBLESHOOTING

Q16. Why has my Netflix subscription been paused?

Your Netflix subscription has been temporarily paused, if

Your eligible order count is less than 4 in the calendar month - due to cancellations or returns
OR There was account activity breaching fair usage policy

Check the Netflix Partnership Page to see your current benefit status.

Q17. Can I resume my subscription after it has been paused?

Yes! It's entirely possible.

If your Plus membership is active, complete 4 eligible orders in the current calendar month to resume your monthly pack
If your Plus membership is expired, become a Plus member by meeting the Plus criteria

Please note: Once you regain eligibility, your Netflix plan will not resume automatically. You will need to reactivate it manually from the Flipkart app.

Q18. I am unable to claim my benefit. What could be the issue?

Please check the following:

All 4 orders placed you are eligible ( of Rs. 299 and above, each)
All 4 orders are completed and not under return window
Your Plus membership is active
The benefit hasn't already been claimed this month from a different device or session.

If everything looks fine, wait a few hours and try again.

Still not working? Contact Flipkart support.

Q19. What happens to my Netflix if I lose my Plus membership?

The Netflix benefit is linked to your Plus membership. If your membership lapses, you will not be able to unlock or renew the benefit. However, any subscription that was already active at the time of lapsing will continue to play until its 30-day validity expires - it won't stop immediately.

PRIVACY

Q20. I do not want my personal information shared with a third-party platform.

We share limited information with our benefit partners (like Netflix) so you get seamless access to your Plus benefits. If you'd prefer not to share this information, you can opt out of the Plus programme - however, you will lose all Plus benefits including SuperCoin cashback, instant discounts during sales, and early access to sale events.

Q21. I accidentally linked the wrong Netflix account to my subscription. What should I do?

If you accidentally connect the wrong account to your subscription, please contact Netflix customer service and provide the email address for the Netflix account that is incorrectly linked.

If you don’t know the email address you used to sign up for Netflix, or believe you may have mistyped it, check to see if you are signed into Netflix on the device you used to sign up. If so, you can locate and update your account information.

If you need additional support, contact Netflix customer service.

a. Check to see if you are still signed in on the device you used to link an account as you may be able to access your account details.

b. If you cannot, Click Here.

c. Select [Recover Account Details] and you will be redirected to a Netflix sign-in page with your email address pre-populated. From here you can sign in to your Netflix account and update your email address as needed.

Q24. How do I manage my Netflix membership?

You can manage your Netflix account details at netflix.com/account, including:

● Set Parental Controls

● Adjust subtitle settings

● Update Netflix login information

● Change Netflix language settings

● Manage Netflix profiles

● Manage playback settings

For support or more information on Netflix features, visit help.netflix.com

Q25. I'm looking for a TV show or a movie on Netflix and can't find it.

Netflix works with content providers, distributors, producers, and creators to acquire licensing for movies and TV shows to stream on our service. If Netflix doesn't have content available to stream, it can be for a variety of reasons, such as that the streaming rights may not be available to purchase or may be held exclusively by another company.

Though there is no set schedule for acquiring new content, Netflix is constantly adding new titles for members to enjoy.

Q26. How can I contact Netflix customer support?

Visit help.netflix.com for assistance and contact options.

Q27. Is there a way to link or merge an existing Netflix account?

No, there's no way to 'link' or 'merge' an existing Netflix account to another existing Netflix account. If the customer sets up a new account using a phone number, and has an existing Netflix account already registered with an email (and/or another phone number), then they would need to disconnect their bundle and reactivate using their other account.