1. How does exchange work?
During the delivery of your new product, your old product will be picked up for exchange. The delivery agent will check its working condition before pickup.
2. How is the exchange price decided?
The exchange price is decided based on the product condition that you specified while placing the order.
3. Where can I find the exchange price?
You can find the exchange price in the "View checks" page in the "My orders" section under the new product you ordered.
4. Can the exchange price be lower than when I placed the order?
Yes. Based on the condition of your refrigerator, the price may be reduced during the exchange.
5. What conditions can cause the price to be reduced?
- Body condition: Broken body or major cracks, rust gasket or liner issues
- Functional condition: The light doesn’t turn on, the cooling system is not working, machine switches on but buttons are not working
6. Can my old Regrigrator be rejected during exchange?
Yes. Your old Refrigrator can be rejected during the exchange.
7. Under what conditions will my refrigerator be rejected?
Your refrigerator can be rejected during exchange if,
- Brand / Type / Capacity is different from what was mentioned while placing the order
- it is in a completely dismantled or disintegrated condition
- the compressor is missing
- it is fake
- it is product is not working (if mentioned working during order placement)
- the refrigerator interiors is not clean
- the refrigerator has food items in it
8. How do I keep my Refrigrator ready for pickup?
Unplug the refrigerator and make sure that it is defrosted. Clean the refrigerator and ensure that it does not have water or food items in it. A Flipkart executive will verify your product by powering it on.
9. Does the price vary based on product condition for all pin codes?
No, this feature is only available for select pin codes. For other pin codes, bad product conditions will lead to rejection. Check the eligibility on the exchange page in the "Read all checks" section.
10. What do I do if my refrigerator does not qualify for an exchange or if I don’t like the exchange price offered?
In both cases, you can get your new refrigerator by paying an additional amount (equal to the exchange price) in cash at the time of delivery.
11. Should I have the bill for my old refrigerator to exchange it?
No. You don’t need the bill for your old refrigerator to exchange it.
12. Can I exchange more than one refrigerator at a time?
No, you can only exchange one refrigerator at a time.
13. Is it possible to deliver my new refrigerator and pick up my old one at different addresses?
No. Since the delivery and pick-up happen at the same time, we’ll only be able to pick up and deliver to a single location.
13. What do I do if my product does not qualify for an exchange or if I don’t like the exchange price offered?
In both cases, you can get your new product by paying an additional amount (equal to the discount that you got for your exchange item) in cash at the time of delivery.
14. If I wish to return the new refrigerator bought with an exchange, will I get my old one back?
No, we won’t be able to get your old refrigerator . However, an EGV equal to the exchange price, would be provided once the new one is picked up.
15. Can I exchange a refrigerator different from the one mentioned during the order placement?
No. You can only exchange the refrigerator that you’ve mentioned while placing your order.
16. Why am I being charged for availing the exchange?
To cover the costs of picking up, packing, and shipping your old appliance to the seller, a nominal fee is being charged for the exchange.
17. Can I exchange a refrigerator received under a Government/NGO scheme?
No. Due to legal reasons, you will not be able to exchange an appliance you received under a government/NGO scheme.
18. Will I get a proof of exchange for my old refrigerator?
Yes. You will get an acknowledgement along with your e-bill to your registered email address once your old refrigerator is picked up.