1. How does exchange work?

During the delivery of your new product, your old product will be picked up for exchange. The delivery agent will check its working condition before pickup.

2. How is the exchange price decided?

The exchange price is decided based on the product condition that you specified while placing the order.

3. Where can I find the exchange price?

You can find the exchange price in the "View checks" page in the "My orders" section under the new product you ordered.

4. Can the exchange price be lower than when I placed the order?

Yes. Based on the condition of your washing machine, the price may be reduced during the exchange.

5. What conditions can cause the price to be reduced?

• Body condition: Body / top lid /front door/ drum damage, base/bottom damage, back cover damaged/missing, dents on the body, lids detached from the body
• Rust on body/base/internal drum
• Functional condition: Machine not switching on, buttons not working, washing drums not rotating
• Lid detach caseste

6. Can my old washing machine be rejected during exchange?

Yes. Your old washing machine can be rejected during the exchange.

7. Under what conditions will my washing machine be rejected?

Your washing machine can be rejected during exchange if,

• Brand / Type / Capacity/ Size is different from what was mentioned while placing the order
• it is in a completely dismantled or disintegrated condition
• it is fake
• it is not working (if mentioned working during order placement)

8. Does the price vary based on product condition for all pin codes?

No, this feature is only available for select pin codes. For other pin codes, bad product conditions will lead to rejection. Check the eligibility on the exchange page in the "Read all checks" section.

9. How do I keep my washing machine ready for pickup?

Unplug the washing machine and make sure that the water is drained to keep it ready for pickup.

10. What do I do if my washing machine does not qualify for an exchange or if I don’t like the exchange price offered?

In both cases, you can get your new washing machine by paying an additional amount (equal to the exchange price) in cash at the time of delivery.

11. Should I have the bill for my old washing machine to exchange it?

No. You don’t need the bill for your washing machine to exchange it.

12. Can I exchange more than one washing machine at a time?

No, you can only exchange one washing machine at a time.

13. Is it possible to deliver my new washing machine and pick up my old one at different addresses?

No. Since the delivery and pick-up happen at the same time, we’ll only be able to pick up and deliver to a single location.

14. If I wish to return the new washing machine bought with an exchange, will I get my old one back?

No, we won’t be able to get your old washing machine . However, an EGV equal to the exchange price, would be provided once the new one is picked up.

15. Can I exchange a washing machine different from the one mentioned during the order placement?

No. You can only exchange the washing machine that you’ve mentioned while placing your order.

16. Why am I being charged for availing the exchange?

To cover the costs of picking up, packing, and shipping your old appliance to the seller, a nominal fee is being charged for the exchange.

17. Can I exchange a washing machine received under a Government/NGO scheme?

No. Due to legal reasons, you will not be able to exchange an appliance you received under a government/NGO scheme.

18. Will I get a proof of exchange for my old washing machine?

Yes. You will get an acknowledgement along with your e-bill to your registered email address once your old washing machine is picked up.