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    Samsung Care + Extended Warranty Plan

    The Plan

    This extended warranty program i.e. Samsung Care+ 1/2/3/4 Year(s) Extended Warranty (“Plan”) offered by Service Lee Technologies Pvt. Ltd. (“Servify”) governs the support process for mechanical and electrical breakdown/ defects to the extent provided by the Manufacturer Warranty for brand new Air Conditioner, Refrigerator, Television, Washing Machine, Microwave Oven, under Electrical / Electronic / Mechanical products (“Device(s)”) of Samsung India Electronics Pvt. Ltd. (“Samsung”) sold by its Samsung’s official sales channels/retailers in India & in its original packaging. This plan is not valid for any products that are purchased by a customer post a return from the first customer & even in unboxed condition.

    Plan Term

    The benefits under the Plan begin from the day immediately following the expiry of the Manufacturer’s Warranty on the Device and continue until the completion of the chosen Plan duration from the Plan Start Date (“Plan Term”).

    For reference, the Manufacturer’s Warranty is:

    • 1 year for Air Conditioners, Refrigerators, Televisions, and Microwave Ovens
    • 2 years for Washing Machines and Dishwasher

    Accordingly, the Plan Term will conclude on completion of 1/2/3/4 Year(s) from the Plan Start Date, depending on the completion of manufacturer's warranty.

    Plan Eligibility

      1. This Plan can be purchased only before 3 (three) months from the expiry of the Device’s Manufacturer Warranty period, and subject to the Device being in its perfect working condition.
      2. The terms of this Plan, the original sales receipt for your Plan, the proof of your identity, the indemnification you provide about the working condition of the Device before the purchase of the Plan and the Plan Confirmation are each part of your Plan.
      3. Benefits under the extended warranty plan is an extension of the benefits provided by the Manufacturer’s Warranty.
      4. Unlimited number of Repair Requests up-to the available Benefits Value (as defined in Point 4.3 below) at the time of Repair Requests will be allowed during the term of the Plan. All subsequent Repair Requests made post Plan Term shall be considered for paid repair only.

    Plan Details

      1. “Registered” Device

    The Device that has been successfully registered under the Plan before 3 (three) months of the expiry of the Device’s Manufacturer Warranty period (i.e. from the original date of purchase of the Device) shall be referred to as a Registered Device.

    Customer

    The purchaser of the Registered Device whose name is mentioned on the original invoice is the Customer. The purchaser’s spouse, children, parents and siblings or the recipient of the Registered Device as a gift can also be the user subject to the fulfilment of the conditions mentioned in the terms and conditions herein. If the purchaser is a company, then Customer herein shall mean any representative/employee of that respective company authorized to use the Registered Device.

    Benefits Value

    Maximum Benefits Value is equivalent to the original invoice value of the Registered Device. The Benefits Value at any given point of time will be calculated by subtracting the repair costs of all the subsequent repair service requests, if any, from the Invoice Value of the Registered Device. Unlimited number of Repair Requests up-to the Benefits Value or one instance of replacement of your Registered Device can be availed under the Plan. If the repair or replacement charges are more than the Benefits Value, the Customer will receive the Benefits Value as the complete settlement under this plan.

    Please note, the total amount of benefits paid or payable under this Plan shall not exceed the original invoice value paid by the Customer for the Registered Device under this Plan.

    Scope of Service under the Plan

    SAMSUNG’s authorized channels in its entirety during the Repair Request Process & that the Customer has submitted the documents as desired under the Plan and have purchased the Registered Device from official sales channels of the manufacturer in India, the following conditions would be considered under the Plan:

    Inclusions

    Any mechanical or, electrical breakdown/defects to the Registered Device to the extent provided by the Manufacturer’s Warranty including the cost of parts and labour for the products manufactured in India or is legally imported in India & sold through official sales channels of manufacturer and supported by an invoice & Manufacturer’s Warranty.

    Exclusions

          1. Plan purchased for Device with less than 3 (three) months remaining period on the Manufacturer Warranty of the Device or plans that have not been activated as per the defined terms & conditions.
          2. Plan purchased and activated on a defective Device
          3. Costs implicitly or explicitly covered by any manufacturer’s, supplier’s or repairer’s warranty
          4. Non-operating and cosmetic defect to the Registered Device such as defect to paintwork, product finish, dents or scratches
          5. Any accidental or liquid or physical damages to the Registered Device
          6. Accessories or consumable item used in or with the Registered Device unless covered under a separable warranty policy
          7. Normal wear and tear of items not integral to the functioning of the Registered Device
          8. Benefits under the Plan will not under any circumstances, extend to any loss or injury to a person or loss or defect to property or any incidental, contingent, special or any direct or indirect loss and consequential defects including but not limiting to losses incurred due to any delay in rendering service related to this Plan and loss of use during the period that the Registered Device is at an authorized service centre and/or while awaiting parts
          9. Defect caused by unauthorized repair, theft, burglary and accident including earthquake, storm and or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious defect, impact, corrosion, battery leakage, acts of God, animal or insect infestation or intrusion
          10. Defect resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current
          11. Reception or transmission problems resulting from external causes
          12. Problems or defects not covered under the original Manufacturers’ Warranty
          13. Batteries, internal or external to the Registered Device
          14. Breakdowns caused by computer virus or realignments to the Registered Device
          15. Breakdowns caused by Voltage fluctuation or electrical malfunction to the Registered Device
          16. Failure to follow the manufacturer’s instructions or the instructions from Servify during the term of the Plan
          17. Costs arising from incorrect installation, modification or maintenance, or being unable to use the Registered Device
          18. Costs if no fault is found with the Registered Device
          19. Defect/failure caused before or during the delivery of Registered Device from the reseller
          20. Use of batteries, charger and/or accessories not approved by the manufacturer, incorrect electrical leads or connection
          21. Any consequential or incidental defects arising from the use or loss of use of the Registered Device
          22. If the Registered Device is sold by original buyer to other party
          23. If the Registered Device is moved out of India, or used outside of India, it will not be covered under this Plan
          24. The Registered Device is not used in accordance with the manufacturer’s guidelines for usage of the Registered Device including but not limited to regular maintenance & up keep of the Registered Device.

    Special Exclusions

    Servify shall not be liable in respect of loss or defect to Registered Device relating to or caused due to the following:

      1. Loss or defect due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device.
      2. Loss or defect due to mechanical or electrical break down or derangement,

    unless such loss is not accidental defect and which is covered within the Manufacturer’s Warranty during the Plan Term of the Manufacturer’s Warranty.

      1. Penalties for delay or detention or in connection with guarantees of performance or efficiency.
      2. Loss due to the Registered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary.
      3. Loss due to deterioration or wearing away or wearing out of any part of the Registered Device that is caused due to or naturally resulting from its normal use or exposure.

      4. Samsung / Servify shall not be liable if:

        1. The Customer or User is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or Plan purchased for products with less than 3 (three) months remaining on the Manufacturer Warranty of the Device.
        2. Due to the inability of the Customer to submit any of the repair request processing and Device purchase documents required by Servify or its partners for processing the eligible repair request.

      5. The Plan shall also not cover a loss:

        1. Repair Request amount has exhausted the Benefits Value of the Registered Device.
        2. In any action, suit or other proceeding where Servify or its underwriting partner(s), alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, defect or liability is not covered by this Plan, the burden of proving that such loss, destruction, defect or liability is covered shall be upon the Customer.

    Plan Activation

    The Plan is activated on successfully completing the Plan purchase process. An automated Plan Activation Confirmation is sent on your registered email ID and text message on registered phone number. Servify may deny any support (i) if the Plan is not purchased before 3 (three) months of completion of Manufacturer’s Warranty of the Device from the date of purchase of the Device; (ii) if any defect or loss has occurred to the Device prior to completing the Plan purchase process.

    Service Request Process

    In the event of defect to the Registered Device, you (Customer) are required to:

      1. Immediately (not later than 72 Hours from the time of the defect) inform Samsung through the Toll free number: 1800 40-7267864/1-800-5-7267864 or Email at support.india@samsung.com.
      2. You need to share the Serial no. detail of the Registered Product before raising the request, failing which you will not be eligible to receive any benefits of the Samsung Care+ and no claims shall be entertained against Samsung or Servify.
      3. Please note, you (Customer) will not allow examination or repair of the Registered Product until confirmed by Samsung Authorised Service center. It is expressly stated that Servify or Samsung will not be held responsible for fulfilling any such requests where the Registered Product is examine to the authorized Technician by you (Customer) before the complaint is raised; any liabilities arising out of such actions before the in-principal approval of the

    request from Servify will be solely handled by you at your own expense.

    Service Fulfillment Process

      1. To avail the service covered under the Plan you must register a request for repair of the product with the Samsung customer care, and raise aService Request . The authorized technician from the authorized Service center will visit and repair the product.
      2. Servify reserves the right to change the method by which they may provide repair service to you, and your Registered Product’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in.

    Your Responsibilities

    To receive service or support under the Plan, you agree to comply with the following:

      1. To keep the Serial no. details of your Registered Product secure and provide the same at the time of raising any claim. If you fail to provide the Serial no. details as and when asked by Samsung, your claim shall not be processed and under no circumstances shall Servify or Samsung be liable for the claim rejection.
      2. Provide a copy of your Registered Product’s original proof of purchase, if requested
      3. Provide information about the reasons and causes of the defect to the Registered Product
      4. Provide identity proof if requested to verify Customer or User of the Product on which Plan is activated
      5. Respond to requests for information, including but not limited to the serial number of the Registered Product, model, version of the operating system and software installed, any peripherals Products connected or installed on the Registered Product, any error messages displayed, actions taken before the Registered Product experienced the defect and steps taken to avoid the defect
      6. Follow instructions Servify or Authorised Service Centre (ASCs) or Samsung gives you, including but not limited to refraining from sending Registered Product that is not subject to service as per the Plan and packing the Registered Product in accordance with shipping instructions
      7. Make sure to backup software and data residing on the Registered Product. DURING THE FULFILLMENT OF SERVICE SERVIFY OR THE ASP(

    Authorised Service partner) MAY DELETE THE CONTENTS OF THE COVERED PRODUCT AND REFORMAT THE STORAGE MEDIA IF

    NECESSARY. Servify, or ASPs may return your Registered Product after the service event or provide a replacement unit as the Registered Product was originally configured, subject to applicable updates. Servify or the ASPs may install latest software updates as part of hardware service that may prevent the Registered Product from reverting to an earlier version of the Operating System. Third party applications installed on the Registered Product may not be compatible or work with the Registered Product as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords.

      1. Fill and submit the requested forms and the declaration as required for submitting a valid a repair request.

    Cancellation And Refund

      1. For plans bought on e-commerce platform’s, cancellation and refund will follow e-commerce platform’s cancellation policy. For plans bought on other channels, no cancellation is allowed.
      2. Servify/Samsung reserve the right to cancel the Plan if the Plan purchase has been financed and the customer has defaulted on payments

    Transfer Of Plan

      1. The transfer of ownership of the Plan for the Registered Device from the Customer to another party will render the Plan & its benefits null and void.
      2. If the Registered Device is replaced under Manufacturer’s Warranty during the Plan Term, then the replacement Device will be termed as Registered Device, with the applicable Plan benefits for the remaining period of the Plan Term.

    Limitation Of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,SAMSUNG, SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DEFECTS OR DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF , SERVIFY AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE CURRENT MARKET VALUE OF THE REGISTERED DEVICE. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE.

    General Terms

      1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.
      2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control.
      3. You are not required to perform preventative maintenance on the Registered Device to receive service under the Plan, but update the Servify App from time to time whenever there is a new version available on the Google Play Store/ Apple Store.
      4. This Plan is offered and valid only if you are making a purchase in India and using in India.
      5. This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited by law.
      6. In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and them.
      7. Servify have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided such

    as support@servify.tech .

      1. The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan.
      2. Servify is not obligated to renew this Plan. If either Servify does offer a renewal, they will determine the price and terms.
      3. There is no informal dispute settlement process available under this Plan.
      4. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect.
      5. These terms and conditions shall be governed by and construed under the laws of India.
      6. These terms and conditions do not affect your statutory rights as a consumer.
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