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    MOST IMPORTANT TERMS & CONDITIONS

    KEY BENEFITS:

    Plan Benefits

    Tenure

    3 months

    Plan

    Roadside Assistance

    Services available

    1 service

    No service request period

    1 week

    Service territory

    Pan India barring islands

    ** PLEASE REFER to the DETAILED PLAN TERMS & CONDITIONS.

    THE PLAN TERMS CAN ALSO BE ACCESSED AND DOWNLOADED VIA ONEASSIST MOBILE APPLICATION BY:-

    • Download our app from - https://onelink.to/afkpu6

    • You can also chat with us at https://www.oneassist.in/live-chat

    KEY TERMS & CONDITIONS

    1. Plan Period: 3 (three) months from plan purchase Invoice Date
    2. Documentation: Plan Membership ID, Registration Copy & Driving License.
    3. No Service Request Period: 30 (thirty) Days from Plan Purchase Date
    4. Number of Claims: 1
    5. Cancellation period: No cancellation once the plan is activated.
    6. Plan Non-transferable on change of ownership or sale.
    7. How to register a Service Request: Call OneAssist helpline number 18001233330 or raise a service request from OneAsssit Mobile Application via my Membership section.
    8. Vehicle maintained as per manufacturer’s service schedule without any unauthorised modification.

    DETAILED TERMS & CONDITIONS

    Congratulations on purchasing this Plan. Please read the terms and conditions, so that you understand the benefit under this plan.

    This "Plan” has been entered into between OneAssist Consumer Solutions Private Limited, herein after referred to as "OneAssist", incorporated under the Companies Act, 1956 and having CIN U93090MH2011PTC218163 and the name & address of the customer, as referred in OneAssist Welcome Communication to as “Customer”, mentioned in the application form. The terms & conditions of this Plan shall be fully binding on the customer for the Product registered.

    GENERAL TERMS AND CONDITIONS

      1. STANDARD DEFINITIONS Plan(s): shall mean either or all of the services package offered by OneAssist from time to time, which services may have optional add-on components or features, details of which are mentioned in the Welcome letter kit / Welcome email / Welcome message.
      2. Plan Fee: shall mean the fees charged by OneAssist for the purchase of the Plan(s) availed by the Customer and set out in the respective Plan Details. The Plan Fee is applicable for the respective duration of the plan as mentioned herein. The Plan Fee is inclusive of all applicable taxes.
      3. Plan Terms and Conditions /Plan Terms: shall mean the specific terms and conditions separately provided with the Terms herein which shall be specifically applicable in relation to each Plan(s).
      4. Plan Period: shall mean commence from the date of Plan purchase and continue uninterrupted for total duration specified in the Plan details, during which Customer is entitled to administrative support services in accordance with the manufacturer’s warranty terms/guidelines and shall continue to receive equivalent Manufacturer’s Warranty benefits along with other benefits as set forth under this Plan Terms and Conditions., unless terminated earlier in accordance with Plan terms herein. This Plan herein shall continue to remain in force if due to any reasons, the original manufacturer replaces the registered Product of the Customer with the Product of the same model during the Manufacturer’s Warranty Period subject to such information being shared by you with OneAssist on any such occasion.
      5. Cancellation Period: shall mean the number of days from the date of activation of the Plan(s) within which the Customer may cancel the Plan(s) and obtain a full refund of the Plan Fee.
      6. Insurer: shall mean the third-party insurance provider as OneAssist may partner with from time to time for the add-on benefit as may be applicable to the various Plans.
      7. Service Partner: means any third-party logistics or repairs service provider affiliated with OneAssist. OneAssist will repair the damaged product by Manufacturer and/or OneAssist Authorised Service Centres using genuine spare parts.
      8. Personal Information/Data: shall mean and include such personal and financial information of the Customer relating to his/her data /or documents related to name, address, in any medium, including financial information such as bank account or credit card or debit card or other payment instrument details, identification document details including passport, PAN card details, driving license, etc.
      9. Manufacturer’s Warranty/ Guarantee: The original warranty/ guarantee provided by the respective manufacturer to your registered product as per manufacturer’s warranty/ guarantee terms & conditions. The manufacturer’s warranty given for defects in construction and workmanship for a defined period as mentioned at the time of purchase, starting from the date as defined by the manufacturer and used under normal conditions as per manufacturer guidelines
      10. Manufacturer’s Warranty/ Guarantee Period: The uninterrupted period of the Manufacturer’s Warranty/ Guarantee as stated on the original official manufacturer’s warranty/ guarantee certificate and publications.
      11. Breakdown: It includes mechanical and electrical breakdown including but not limited to defect or burning out (electrical) of any defined parts of the registered Product arising from mechanical or electrical defect causing sudden stoppage of their functions, necessitating visit, repair or replacement the extent as provided by the Manufacturer’s Warranty/ Guarantee for domestic electrical/electronic product and as per the Plan Terms and Conditions.
      12. Product: includes the Device owned by the Customer specifically mentioned in the Purchase Invoice and registered under the Plan. The Product should be for domestic use only and should not use for commercial, rental or profit generation purpose
      13. Product Category: Mobile, Laptop, Air Conditioner, Air Cooler, Air Purifier, Dishwasher, Microwave Oven, Refrigerator, Television, Washing Machine, Water Heater, Water Purifier, furniture, Eyewear, Light Motor Vehicle ( Non Transport) manufactured in India or is legally imported in India and sold through official channel by an invoice and Manufacturer’s Warranty/ Guarantee certificate.
      14. Obsolete Product: Any Product that is outdated and is no longer in production /distribution.
      15. Official Channel: Manufacturer, Manufacturer Subsidiary company, OneAssist Authorized Retailer/ Dealer/ Distributor, Authorized Service Partners, Online Retail channel and OneAssist official website & apps.
      16. Normal Operating Condition: Ability of the product to perform its specified function subject to the acceptable level of change in performance due to ageing or climatic conditions. The acceptable level of change for this purpose will be as per the respective Manufacturer’s specifications.
      17. Normal use: Use of the product in accordance with the Manufacturer’s guidelines for Product usages including but not limited to regular maintenance and upkeep of the Product, usage of specified protection device such as voltage stabilizer.
      18. Onsite Repairs: The repair technician will visit the registered address where the product has been installed / breakdown has occurred to provide the repair services.
      19. We, Us, Our: The issuer of Plan i.e., OneAssist Consumer Solutions Pvt. Ltd
      20. You, Your, Customer The individual to whom We are issuing Our Plan. Name and Address as referred in our Welcome Communication to as “Customer”

    1. PURPOSE

      1. These terms and conditions (“Plan Terms”) shall govern the transaction between OneAssist Consumer Solutions Private Limited (“OneAssist”) and the party whose name appears on the mentioned in the Welcome letter kit / Welcome email / Welcome message (“Customer”) in relation to the Plan(s) provided by OneAssist.
      2. These general terms and conditions define the framework and the respective obligations of the parties. Specific terms and conditions relating to the specific Plan(s) that has been availed or subscribed to by the Customer supplementing or derogating from these general terms and conditions may be agreed to in writing which shall be annexed to this Plan Terms.
      3. Customer acknowledges the receipt of the Plan, as applicable and agrees to be fully bound by the relevant Plan Terms and Conditions In the event, the Customer activates the protection Plan by sharing Product details or avails of any service or benefit under any of the Plan , or registered a service request within the term of the Plan Period, the Customer shall be deemed to have accepted the Plan Terms and Conditions unconditionally, unless otherwise notified .

    2. CUSTOMER CONSENTS AND CONFIRMATIONS

      1. Further, the Customer has and hereby consents to the use of the Personal Information by OneAssist for the purposes of providing the various services under the Plan(s) offered by OneAssist. OneAssist respects the privacy of the Customer and the confidentiality of Customer’s Personal Information so collected by OneAssist by itself or on its behalf and shall take all reasonable steps to protect it and maintain its confidentiality.
      2. The Customer also hereby consents to the Personal Information being disclosed by OneAssist to any third party including any Insurer of OneAssist and or Service Partner of OneAssist who will be either providing the benefit and/or services on each of the Plan(s) for the purposes of fulfilment of the services or if required by law.
      3. The Customer expressly and without limitation, consents to OneAssist or its Service Partners recording phone calls between the Customer and OneAssist on One Assist’s helpline numbers set out in the relevant Plan Terms in order for OneAssist to inter alia (i) provide a record of the instructions received from the Customer and to share the same with the Service Partners, if required, (ii) allow itself or its Service Partners to monitor quality standards, (iii) training purposes, and (iv) meet legal and regulatory requirements.
      4. The Customer acknowledges that OneAssist has the sole right to vary the features/benefits under the Plan(s) or the Plans or the amount or rate of the Plan Fee or part thereof, from time to time.
      5. The Customer hereby provides his/her consent to OneAssist for appointing employees/collection agents to collect amounts payable to OneAssist, as may be considered necessary in the sole discretion of OneAssist and which shall be at the sole risk and cost of the Customer.
      6. The Customer acknowledges that OneAssist may engage third parties including Service Partners for the fulfilment of the services and the Customer hereby consents to OneAssist disclosing, to the extent relevant, the Customer’s Personal Information and/or details of Plan(s) availed by the Customer to inter alia (a) our affiliates Service Partners (b) to our service partners, suppliers, vendors, for the purposes of servicing the Customer.
      7. The Customer hereby consents to OneAssist identifying any other service partner and/or products that may be of some interest to the Customer.
      8. The Customer may consent to receiving period SMS / WhatsApp message/ email communication from OneAssist of information pertaining to its Plan features / services.

    3. TOTAL FEES/CHARGES

      1. OneAssist shall charge the Plan Fee from the Customer for availing of the Plan(s) from time to time and for the duration of the respective Plan. The Plan Fee, if applicable, shall be payable in advance and the Customer may make a one-time payment of the Plan Fee for the applicable period or authorize OneAssist with appropriate debit instructions to deduct the Plan Fee from the Customer’s bank or credit/debit card from time to time including applicable taxes and levies.
      2. The Plan Fee(s) for the respective Plan(s) shall be as more particularly set out in the Plan.
      3. Unless otherwise agreed, the Plan Fee is non-refundable; refer to the relevant Specific Plan Terms for the cancellation period and eligible refund amount.
      4. Activation of OneAssist Plan(s) is subject to realisation/receipt of the Plan Fee by OneAssist.
      5. Any payment for your service request must be made only via the authorised link sent by us to your registered contact details from our header/email /Customer portal (“the Authorised Link”). We will not be responsible or liable for any payment through any link/s other than the Authorised Link.
      6. In no circumstance, we or any representative or agent will ask you to make cash payment to any individual/ employee/store for eligible service under this Plan.

    4. PROCESSING OF SERVICE REQUESTS

      1. The Customer acknowledges and understands that services benefit or settlement method of any benefit shall be at the sole discretion of One Assist and/or its Insurer

      2. Any service requests made by the Customer under and the Plan during the plan period shall be subject to the following:

        1. The Customer having met and complied with the Plan Terms and Conditions (as applicable). This also applies to Plan terms and conditions set out herein and any others which may be added to the Plan Terms and conditions as communicated to the Customer at later date;
        2. The Customer having provided OneAssist with full and accurate information in connection with the Plan benefit, as applicable;
        3. The Customer having acted in a bona fide manner to register a service request
        4. the Customer is over the age of 18 (eighteen) years and a resident of India, and
        5. the Plan Fee up to the date of Service Request has been paid.
        6. The Customer after fulfilling the necessary requirements and providing any documents requested by OneAssist and/or Insurer for Processing the service request as may be required from time to time

    5. CANCELLATIONS/ RENEWAL/TERMINATION

      1. OneAssist will cancel the Plan if the Customer has at any time:

        1. agreed to help any third party to try to fraudulently or dishonestly obtain money from OneAssist and/or their Insurer OR
        2. is in violation of applicable law as may be relevant to the use of the Plan(s); OR
        3. failed to meet the Plan Terms & Conditions, or to act in good faith, openly, honestly and in a bona fide manner towards OneAssist or the Insurer including by providing false or inaccurate information; AND
        4. Customer fails to return to OneAssist or its authorized Service Partner(s)any goods/devices temporarily lent to him/her or money advanced on an emergency basis to him/her or tickets or hotel bookings made on behalf of the Customer and which are to be returned/reimbursed/paid as per the terms of the Plan to OneAssist or to its authorized Service Partner.
      2. If notice of termination is provided by the Customer within the Cancellation Period, a full refund is available. However, if the Customer has registered a service request or availed of any benefit under the Plan at any time during the Cancellation Period, no refund will be available. After the expiry of the Cancellation Period, for any cancellation by the Customer, OneAssist will not refund the Plan Fee.
      3. Cancellation Period and the eligible refund amount are as defined in the relevant Specific Plan Terms.

    6. CONFIDENTIALITY

      1. OneAssist shall make reasonable efforts to ensure that the Personal Information of the Customer is kept confidential and not disclosed to any third party except to the extent required for fulfilment of services.

    7. REPRESENTATIONS AND WARRANTIES

      1. The Customer is following the compliance with the applicable law as may be relevant for the Plan (s) which is availed of by the Customer
      2. The Personal Information provided by the Customer for the purposes of availing of the Plan(s) is and shall be true and accurate.

    8. OBLIGATIONS AND COVENANTS OF THE CUSTOMER

      1. If the Customer receives a benefit as contemplated under any specific Plan and it is later discovered that the service request was dishonest, fraudulent or false, OneAssist shall have the right to and will take steps to recover from the Customer, such payment(s) made to the Customer, either by OneAssist or a third party, as the case may be.
      2. The Customer undertakes that he/she shall strictly comply with the terms of usage contained in the Plan Terms in relation to the use of the Plan(s).
      3. The Customer acknowledges, confirms and covenants that the object of the Plan(s) being availed of or provided by OneAssist is not an ‘insurance product’ and that the Customer has availed of the Plan(s) in accordance with this understanding.

      4. The Customer undertakes and covenants that he/she shall not use / make use of the Plan(s) to or in the course of usage of the Plan(s), upload, display, publish, update, disseminate or transmit content or information that:

        1. belongs to another person and to which the user does not have any right to or which is confidential;
        2. is an impersonation of another person, grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
        3. harm minors in any way;
        4. infringes any patent, trademark, copyright or other proprietary rights;
        5. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
        6. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or
        7. Threatens the unity, integrity, defense, security or sovereignty of India or seditious, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation or violates any other provision of law.

    9. LIMITATION OF LIABILITY

      1. OneAssist shall not be liable for any incidental, consequential, exemplary, special or indirect damages (including, but not limited to, loss of profits, revenues, data and/or use). OneAssist disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. OneAssist’s total liability under the Terms and/or the relevant Plan shall not exceed the Plan Fee
      2. OneAssist shall not be liable to the Customer for any damages resulting from or related to any services performed by OneAssist hereunder, including, but not limited to, any loss of data or software, inability of OneAssist to correct any errors, malfunctions and defects in the Product/equipment/hardware/software delay of OneAssist in performing any services hereunder.
      3. OneAssist is not liable for any personal injury, loss, or damage caused by individual / third-party service providers, who operate as independent contractors. OneAssist will, however, provide full cooperation in any legal action or complaint

    10. INDEMNITY

      1. The Customer hereby agrees to defend, indemnify and hold OneAssist and its officers, directors, employees and subcontractors harmless from any and all losses, damages, liabilities, verdicts, settlements, judgments, costs, and expenses (including reasonable attorneys' fees) incurred by OneAssist or its officers or employees arising out of:

        1. any wrongful act or omission of the Customer in relation to the usage of the Plan(s);
        2. any wilful misconduct, gross negligence or fraud by the Customer.
        3. any failure of the Customer to comply with the applicable law.
        4. any breach of the representations, warranties, obligations and covenants of the Customer or a default of the Customer’s obligations; and
        5. any third-party claims arising out of the Customer’s use of the Plan(s).
      2. This indemnity will survive the termination of the Plan Period and is in addition to and not in substitution of the other remedies and rights that OneAssist may have, either at law or under this Plan.

    11. NOTICES

      1. Any notice required under the Plan must be in writing and must be either (a) delivered in person, (b) sent by first class registered mail, or air mail, as appropriate, or (c) sent by overnight courier, in each case properly posted and fully prepaid to the appropriate address set forth herein at OneAssist Consumer Solutions Private Limited , latest Address available at website (https://oneassist.in/).
      2. Any written communication, billing statement or notice from OneAssist to Customer will be deemed as served within 48(forty-eight) hours of posting by ordinary mail or earlier as the case may be.

    12. MISCELLLANEOUS

      1. This Plan Terms will inure to the benefit of the legal successors of OneAssist. Other than as stated above, no assignment of the Terms is possible. Customer shall not assign any right or interest or delegate any obligation arising herein to any person without OneAssist prior written consent.
      2. OneAssist will not incur any liability to the other party on account of any loss or damage resulting from any delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control and without negligence of the parties. Such events, occurrences, or causes will include, without limitation, acts of God, bandhs, riots, acts of war, natural disaster, fire and explosions, or any other events reasonably beyond the control of either party.
      3. Customer agrees that it shall be its responsibility to be aware of the Plan and the changes therein. Ignorance if any shall be the total responsibility of the Customer. OneAssist reserves the right to amend the Plan Terms & Conditions and/or the Plan Period and/or the Plan features and/or Plan fee. Upon such amendment, such Plan Term will become applicable immediately and will be intimated to the Customer in due course. If the Customer does not accept the amendment of the Plan, he shall have the right to terminate Terms and the Plan and Plan Period with appropriate notice as may be specified in section “CANCELLATIONS/ RENEWAL/TERMINATION”. The alteration of the Plan and/or the Plan period shall be deemed accepted where the Customer continues to use the services available under the Plan for one (1) month after the amendment has taken effect.
      4. The General Terms along with the relevant Specific Plan Terms constitutes the entire agreement between the parties with respect and in relation to the Plan (including any modification or amendment thereto) subscribed or availed of by the Customer and supersedes all previous communications, representations, understandings and agreements, either oral or written.
      5. The Agreement shall be governed by the laws of the Republic of India. The parties hereto unconditionally and irrevocably agree to submit to the exclusive jurisdiction of the competent Courts in Mumbai with regard to any matter or dispute arising hereto or any other documents that may be executed by the parties hereto.

    PART-II: THE SPECIFIC PLAN TERMS AND CONDITIONS This Plan is designed to deliver a seamless and continuous protection experience, maintaining consistent service quality and manufacturer-compliant service throughout the Plan Period, mentioned in your Welcome Communication. The Customer will receive administrative support services under this Plan during the entire Plan Period. During these periods, repair requests will be processed in accordance with this Plan Terms and Conditions, and through Our Service Partner to ensure compliance and quality.

    1. FOR EMERGENCY ROADSIDE ASSISTANCE BENEFIT

    For this On-Call Roadside Assistance service is provided solely to offer immediate and temporary support to customers on registered vehicle in the event of a vehicle breakdown or similar emergency.

    Particulars

    Coverage Details

    Plan Period

    Three (3) months from plan purchase invoice date

    Territory

    Pan India (Barring Islands)

    Number of Services

    One (1) from the list of mentioned offerings

    KEY BENEFITS: -

    Free Towing for mechanical/ electrical-breakdown/ accident

    Accident/Mechanical breakdown/ Electrical breakdown towing up to 20 kms.

    Battery Jumpstart Service

    Available

    Flat Tyre

    Towing to the nearest tyre repair shop or authorized workshop up to 20kms.

    Locked / Lost key

    Retrieve a spare key (within city limits) or tow the vehicle to the nearest workshop / customer residence up to 20 kms.

    Fuel Delivery

    Once in a year; Up-to 5 litres & fuel cost borne by customer on actuals

    Wrong Fueling

    Recovery / towing to nearest repair workshop up to 20 kms

    Emergency Ambulance arrangement assistance.

    Assistance only.

    Arrangement of call with Doctor in case of fracture.

    24 hours * 7 days on call temporary assistance

    1. All service request with respect to roadside assistance will be serviced through OneAssist agreed service partner.
    2. Services are available for a plan period of 3(three) months from this Plan Purchase Invoice Date.
    3. The maximum permissible age for the Vehicle to be registered in the Roadside Assistance program is up to the end of 10(ten) years from 1st registration date.
    4. To avail the service, you must call OneAssist toll free number and after verifying the eligibility, OneAssist representative will jointly contact in conference to the Service Partner’s Assistance helpline and advice the customer details or any other available details as deem fit.
    5. This service is not available to Vehicle used for the purpose of racing, rallying, moto-sports or any other where the vehicle is not being used/ driven in accordance with applicable laws and regulations.
    6. This emergency service is available when the registered cars suffer a breakdown while being driven / Emergency Incidences. It is not available for routine repairs/ services at customer’s home or other regulation.
    7. All services are provided by the third-party service partner on a best effort basis, subject to local availability. The service partner will use due care in recommending a locally available service engineer or mechanic for the requested service. In the event that the service is impossible to organize due to local unavailability, service partner will propose the best alternative available. As a measure of prudence, you are advised to use his/ her judgement prior to availing of the service from the service partner.
    8. Neither the service partner/ nor OneAssist will be accountable, responsible or liable for consequential damages arising out of repair on the spot/ towing or any other emergency roadside assistance service.
    9. OneAssist shall make all reasonable efforts to locate and direct the nearest service partner to your location. It will be the service partner effort to provide eligible services within an applicable period of time. However, in certain circumstances, reach time to be impacted by a variety of extraneous factors beyond OneAssist control such as peak traffic, extreme climatic conditions, public holidays, remote locations, act of God, restriction imposed by Govt Authorities and other Force Majeure events). Therefore, OneAssist shall not be held responsible or liable for any delays by service partner in reaching the spot of breakdown.
    10. Flat tyre support includes puncture fixing and air filling. (More than one puncture fixing per incident will attract local charges)
    11. Towing service in case of a total breakdown/accident which cannot be fixed on the spot (maximum of 50 Kms per incident, beyond 50 Kms will be charged @ Rs 45/Km)
    12. All the spares, consumables and additional repairs beyond the coverage of Subscription are charged as per the actuals.
    13. Parking, toll & permit charges are borne by the customer, if any.
    14. Police clearance is mandatory for towing in case of an accident.
    15. This plan will expire either when all the incidents are used or when the subscription period ends, whichever comes first.
    16. Towing will be provided only if the vehicle is in immobilized condition and stranded on the road.
    17. Concierge services to be covered for assistance only, actual cost to be borne by the customer.
    18. Any breakdown occur prior to subscription activation will be treated as “on-demand” order and will be charged as per actual.
    19. State permits (If any), Toll charges, parking fees or any other fees, will be additionally charged as per actuals.
    20. Waiting by Towing Vendor at the pickup / drop location for every hour beyond the first hour will be chargeable.
    21. SERVICE REQUEST PROCESS

    TO REGISTER EMERGENCY ROADSIDE ASSISTANCE SERVICE REQUEST,

      1. Kindly call on the OneAssist helpline number - 18001233330. The representative will guide you through the process to avail the benefits.
    1. CANCELLATION PERIOD

    Plan Period

    Refund Percentage *(% of PlanFee)

    0 to 90 days

    No Refund
      1. Documentation: Plan Membership ID, Registration Copy of registered vehicle & Driving License of Customer /Owner
      2. IN CASE OF ANY DEFAULT OR DELAY ATTRIBUTABLE TO THE CUSTOMER, INCLUDING SITUATIONS SUCH AS VEHICLE STORAGE OR UNCOLLECTED VEHICLES POST-REPAIR, PARKING OR HOLDING CHARGES SHALL BE APPLICABLE AS PER ACTUALS.
      3. In the event of any conflict or inconsistency between the General Terms and the Specific Plan Terms, the Specific Plan Terms shall prevail.
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