Flipkart Warranty Assistant Plan - Detailed Terms and Conditions

The following are the terms and conditions for the Flipkart Warranty Assistant program operated by Jeeves Consumer Services Private Limited, here in after referred to as "Jeeves", incorporated under the Companies Act, 1956 and having its Corporate office at L-169, 13th Cross, 5th Main, Sector – 6, HSR Layout, Bangalore - 560102. The program is operated on the platform (www.flipkart.com)/ Flipkart M App/ Flipkart Lite Platform ("Platform").

Preliminary:

Flipkart Warranty Assistant plan ("Program") is a program consisting of: (i) Repair service provided by Jeeves Consumer Services Private Limited ("Jeeves").The Program is available for purchase on the e-commerce platform,www.flipkart.com, whether accessed through a mobile application or any other means ("Platform")
This program is available only on select products ("Covered Product") on the Platform sold by registered seller. This Program is available only in select cities in India and on select pin codes ("Serviceable Address").
This program shall be valid for a period of 12 Months from the date of successful delivery of the Covered Product and provided the said Program is not cancelled by the customer post purchase.
The program policy can be purchased along with the purchase of the primary product at Point of sale or through the link shared by Flipkart via email/SMS/Push Notification/social media or any other channel, provided you have purchased an eligible product and are trying to buy Flipkart Warranty Assistant within the permitted purchase window. However, the product will be covered for 12 months from the date of delivery of the product.
In case of any discrepancy in modes of communication in any of the terms between these T and C's and any other mode of communication, the T&C takes precedence over all such source, the terms set forth in these T and C's shall prevail.
In order to subscribe to this program, customer ("You" or "Your") needs to pay a specified subscription fees and will automatically be bound by:
- these terms and conditions ("T&Cs");
- the terms of use, privacy policy, and other relevant documentation including any modifications, alterations or updates thereof, that are published on the Platform; and
- terms and conditions of Jeeves

Program Key Features

You would be entitled for protection against the 'Multiple' manufacturer warranty defects including any software issues

For Manufacturing defects, you will only be offered a repair facility with free pick and drop.

For scenarios, where your address gets changed post purchase (''New Address'') of this program, 'repair' facility option would only be applicable if the New Address falls under "Serviceable Addresses"
All 'manufacturer Warranty' claims shall be serviced and undertaken by F1 (via brand authorized service center) and Brand warranty will continue for the remaining period.

Eligible benefits under the program:

Single customer touch point for any issue related to program
Repairs by Brand authorized service centers with free pick and drop
Promised turnaround time of 10-15 business days from product pickup to first attempt of delivery
Benefits Details

Claim Type	Time since device delivery date	Repair
Manufacturer Warranty Defects	0 to 12 months	Free Repair Free Pick & Drop No processing fee

Subscripts Definition

Includes labor charges, cost of sundry parts including but not limited to adhesive, paint, wires etc.

What is not covered under this Program?

Any intentional damage to the device
Any physical damage - Accidental or Liquid to the device
Any unauthorized repair of the device
Theft or Loss of device
Loss or damage to accessories, SIM card or ancillary products (e.g memory card)
Damage to the device because of usage not in accordance to manufacturer's guidelines, including short circuiting during power surge
Any cosmetic damage not resulting in stoppage of or functioning/usage of the device - including but not limited to:
Scratching, cracking and/or denting of the device body
Minor damage/scratch on the device screen/LCD
General Wear and Tear
Loss of data or loss of installed software
Loss or damage to the device during the following scenarios
Loss due to confiscation by government/local authorities or security agencies
Loss/Damage during commercial hire/rent of the device
Loss/Damage during commercial transit
Loss/Damage during War/ Riots/ Fights/Act of terrorism/nuclear radiation

6: To register a claim, please call our Customer Care Number (1800-425-365-365 or 1800-102-5365). You may be asked to submit additional documents and other relevant information on a case-to-case basis for processing claims.

Below process to be followed for repair claims process;

Repair Claim Process:

In the event of Damage Claims,

While processing the Damage Claim, if at any time, Jeeves determines that there has been any misrepresentation, wrongful description, fraudulent activity or non-disclosure of any material fact significant to the Damage Claim, then all benefits under this Program shall be forfeited. The Program will automatically stand terminated vis-a-vis the Covered Product.
The handset will be returned without repair in case of any damage (Accidental Damage, Liquid Logged damage, etc) found which are not covered under manufacturer warranty and which are not in accordance with the policies of this T&C.
If You choose to avail pickup and drop service, you shall pack the Covered Product and keep the Covered Product ready for pickup as per the instructions provided to You over your registered email Id and mobile number. Your device will be picked within 72 hours of pick-up allocation. Pick and drop services will be free of cost.
F1's logistics partner will pick up the packed Covered Product from the Service Address and ship it to Brand's authorized repair center for either repair or replacement or refund, as determined by F1 at its sole discretion depending on factors including, but not limited to, cost of repair, availability of spares and time to serve, or F1 will repair the same.
In case, F1 decides to offer replacement/refund option (under the sole discretion of F1) of the Covered Product, You will be provided the choice to either opt for replacement/refund or get back unrepaired Covered Product. If You opt to get back the unrepaired Covered Product, Your Covered Product will be delivered within the 10-15 business days SLA to your Service Address. If You opt for replacement of Covered Product, the Covered Product will be replaced with a product containing similar features and which is of an equivalent make, as per industry and market standards. The replacement device may either be a new or a device with equal or equivalent features. The make and model of the new or refurbished replacement will be at the sole discretion of F1. In case of replacement, the Covered Product will be retained by F1. Jeeves will provide warranty service for the remainder of the Program Coverage Term, on the replaced device, terms and conditions of which will be communicated to You on Your registered email.
Once the Covered Product is repaired/ replaced, F1's logistics partners will have the Covered Product/replacement device, as the case may be, shipped back to Your Service Address in cases of pickup and drop service. In case of refund to be issued by F1, post submission of relevant documents, it will take 7 business days to process the refund.
Following are the amounts customer will get in case of a refund to be issued by F1. This will be calculated on the purchase price which customer paid or Flipkart selling price, whichever is lower at the time of claim,

Period	Refund Value
0 - 4th month	80%
5th - 8th month	70%
9th - End of the policy	60%

Program – Service Assurance

Subject to the other terms and conditions and force majeure events, Jeeves/F1 ensures " Ten to Fifteen Business Days (Depending on Pincodes)" service assurance from successful pickup of the device for all Claims. Activities during this period include: Covered Product pickup, repair/replacement, first attempt of door-step delivery.
If Jeeves/F1 is unable to meet the promised SLA, you will be eligible to receive a Token of Apology (TOA) from Jeeves
In case of replacement/refund option (under the sole discretion of F1) provided to You, you respond immediately on the telephone call with the Jeeves team whether to go ahead with the replacement/refund or return the unrepaired Covered Product. Any delay in response will extend the SLA by the delayed period.
Table for Token of Apology (TOA)::

SLA breach	Token of Apology for the customer
First attempt delivery not done within promised number of days (As documented in T&C document sent post purchase via email) from Covered Product pickup	Flipkart EGV worth INR 500

In case of all repairs done under this Program, Jeeves shall provide 90 days Repair Warranty on the same.
Any unauthorized repair of the device against manufacturer's guidelines will result in lapse of all the benefits covered

Other Terms & Conditions

All decisions of Jeeves with respect to the condition, serviceability, genuineness of claim etc. shall be final and binding on you as per applicability.
In case of further sale or gift of Your Covered Product, you shall inform such ownership transfer within 7 days of such transfer by calling Jeeves customer support at 1800-425-365-365 or 1800-102-5365 Responsibility of informing Jeeves and transferring the Program rests upon You/ original beneficiary. Post KYC validation of original beneficiary (including but not limited to Plan ID, IMEI Number and email ID), Program will be transferred to the new beneficiary.
The Program, once purchased, can be cancelled only within 10 days of product delivery provided there is no claim raised.
F1 may subcontract the services provided under the Program without notice to You.

GENERAL TERMS AND CONDITIONS

This document is an electronic record in terms of Information Technology Act, 2000, and the Rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
The customer releases and holds harmless Flipkart and Jeeves Consumer Services, its agents, affiliates, and employees from and against any claims, damages, or liability of any kind, including personal injuries, death, or property damage, or any direct, indirect, consequential, incidental or other damages, which the Customer or anyone else may suffer as a result of participation in this Plan.
The customer agrees that his contact details can be shared by Flipkart with Jeeves Consumer Services. Flipkart Order ID and contact details of the Customer will be shared by Flipkart with Jeeves Consumer Services for verification purposes. The usage of personal data is subject to Jeeves Consumer Services's privacy policy and Flipkart's privacy policy here: http://www.flipkart.com/s/privacypolicy.
The operation of the Flipkart Warranty Assistant Plan is subject to force majeure events and on the occurrence of such an event, the Flipkart Warranty Assistant Plan may be withdrawn at the sole discretion of Jeeves Consumer Services and Jeeves Consumer Services shall not liable for damages under any circumstances. The price for the Flipkart Warranty Assistant Plan shall be refunded by Jeeves Consumer Services in such an instance.
Flipkart hereby excludes and disclaims all liabilities, whether direct or indirect, that may arise due to the Flipkart Warranty Assistant Plan. The customer shall contact Jeeves Consumer Services for any disputes/issues related to the Flipkart Warranty Assistant Plan and Flipkart shall not be held liable for any such disputes/issues. Further, the Customer agrees that for any defects regarding the Product, the Customer shall have a direct recourse against the seller of the Product and Flipkart shall not be held liable.
Jeeves Consumer Services shall be solely responsible for fulfilling the terms of this Flipkart Warranty Assistant Plan. Flipkart shall not be liable for any loss, injury or any other liability arising to the customers as a result of the Jeeves Consumer Services failure to honour its obligations with respect to the customer.
Flipkart Warranty Assistant Plan is subject to federal, state and local laws and regulations and is void where prohibited by law. In the event that the operation, security, or administration of the Flipkart Warranty Assistant Plan is impaired in any way for any reason, including, but not limited to fraud, virus, or other technical problem, Jeeves Consumer Services may, in its sole discretion, either: (a) cancel the Flipkart Warranty Assistant Plan; (b) suspend the Flipkart Warranty Assistant Plan to address the impairment and then resume the Flipkart Warranty Assistant Plan in a manner that best conforms to the spirit of these laws.
By entering into this Flipkart Warranty Assistant Plan, the customer agree to indemnify and keep Flipkart harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorney's fees) that may be suffered by Flipkart as a consequence of (i) violation of the terms of this Policy by the customer; (ii) violation of applicable laws; (iii) any action or inaction resulting in willful misconduct or negligence on the Customer's part.
All taxes or liabilities payable to any regulatory authority shall be borne by the customer and/or billed to the account of the customer.
The Flipkart Warranty Assistant Plan and the Terms and Conditions herein shall be governed by the laws of India. Any disputes in relation to the Flipkart Warranty Assistant Plan shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Bengaluru. A sole arbitrator shall preside over the arbitration proceedings with such sole arbitrator appointed by Jeeves Consumer Services.
The customer is required to note that this Flipkart Warranty Assistant Plan cannot be availed along with any other product exchange offer being run by Flipkart. If the Customer avails the Flipkart Warranty Assistant Plan, these terms and conditions shall be the entire terms and conditions applicable to such Flipkart Warranty Assistant Plan and no other terms and conditions with respect to the exchange of the Product shall be applicable. Subject to the above, all the terms and conditions of the Flipkart Warranty Assistant Plan as given hereof and standard terms and conditions, user agreement, privacy policy (subject to change) of www.flipkart.com shall be applicable on the Customer. In the case of any conflict between the terms and conditions contained herein and the terms and conditions, user agreement, terms of use and privacy policy of flipkart.com, the terms and conditions, user agreement, terms of use and privacy policy on flipkart.com shall prevail.
Failure to perform any of the steps mentioned in the T&Cs, will result in cancellation of all benefits vis-a-vis the particular claim
By purchasing the Program, it would be deemed that You have given Your consent to contact you through call, SMS or email on the details provided by you for the purpose of this Program.
If any provision of these T&Cs shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired.
These T&C shall be governed in accordance with the applicable laws in India. Courts at Bangalore shall have the exclusive jurisdiction to settle any dispute that may arise under this T&Cs.
Grievance Redressal:

We are committed to extend the best possible services to our customers. However, if you are not satisfied with our services and wish to lodge any feedback or complaint, please write to:

Event	Mail ID	Availability
Escalation	protect@jeeves.co.in	09:30 AM to 6:00 PM, Mon to Sat*