One Assist Accidental & Liquid Damage -Most Important Terms and Conditions
WATCH PROTECTION PLAN BENEFITS
- Watch Accidental & Liquid Damage – Covered up to Invoice Value
- One Call to Block Cards – Unlimited services in the plan tenure
- 24x7 Assistance during plan tenure
- Plan Tenure: 6 months
Cancellation Grid:
0 – 7 Days: 100% refund of plan fee
7 Days: No refund of plan fee
Note: No refund applicable if any of the services are used within the first 7 days.
Please note, if the Watch order (base product) is cancelled or returned, your protection plan purchased is auto cancelled
How to raise claim – For claims related to any of the features, you can raise a service request on OneAssist App Chat (login using your registered mobile number) or helpline number.
Download our app from - https://onelink.to/afkpu6ss
Claim Documentation forwatch accidental damage cover:
- Claim form duly filled & signed by the Customer
- Images of the damaged product
- Customer Invoice copy (of base product & accidental damage cover)
- Any other document(s) as may be required by One Assist/Insurer pertaining to the claim loss
Terms & Conditions
Congratulations on purchasing this servicing plan. Please read the terms and conditions, so that you understand the coverage under this plan.
STANDARD TERMS AND CONDITIONS
DEFINITIONS
- Plan(s): shall mean either or all of the products/ services package offered by OneAssist from time to time, which products/services may have optional add-on components or features, details of which are mentioned in the Welcome letter kit / Welcome email / Welcome message.
- Plan Fee: shall mean the fees charged by OneAssist from time to time for the Plan(s) availed by the Customer and set out in the respective Plan Terms. The Plan Fee is applicable for the respective duration of the plan as mentioned below. The Plan Fee is inclusive of all applicable taxes.
- Plan Terms: shall mean the specific terms and conditions separately provided with the Terms herein which shall be specifically applicable in relation to each Plan(s).
- Cancellation Period: shall mean the number of days from the date of activation of the Plan(s) within which the Customer may cancel the Plan(s) and obtain a full refund of the Plan Fee.
- Service Partner: means any third-party logistics or repairs service provider affiliated with OneAssist.
- Personal Information/Data: shall mean and include such personal and financial information of the Customer relating to his/her data /or documents, in any medium including financial information such as bank account or credit card or debit card or other payment instrument details, identification document details including passport, PAN card details, driving license, etc.
PURPOSE
- These terms and conditions (“Terms”) shall govern the transaction between OneAssist Consumer Solutions Private Limited (“OneAssist”) and the party whose name appears on the Order (“Customer”) in relation to the Plan(s) provided by OneAssist.
- These general terms and conditions define the framework and the respective obligations of the parties. Specific terms and conditions relating to the specific Plan(s) that has been availed or subscribed to by the Customer supplementing or derogating from these general terms and conditions may be agreed to in the Plan Terms in writing which shall be annexed to this Terms.
- Customer acknowledges the receipt of the Terms and the Plan Terms, as applicable and agrees to be fully bound by the Terms and the relevant Plan Terms. In the event, the Customer avails of any service or benefit under any of the Plan Terms, or lodges a service request within the term of the Plan, the Customer shall be deemed to have accepted the Terms unconditionally.
CUSTOMER CONSENTS AND CONFIRMATIONS
- Further, the Customer has and hereby consents to the use of the Personal Information by OneAssist for the purposes of providing the various services under the Plan(s) offered by OneAssist. OneAssist respects the privacy of the Customer and the confidentiality of Customer’s Personal Information so collected by OneAssist by itself or on its behalf and shall take all reasonable steps to protect it and maintain its confidentiality.
- The Customer also hereby consents to the Personal Information being disclosed by OneAssist to any third party including any Service Partner of OneAssist who will be either providing the benefit and/or services on each of the Plan(s) for the purposes of fulfilment of the services or if required by law.
- The Customer expressly and without limitation, consents to OneAssist or its Service Partners recording phone calls between the Customer and OneAssist on OneAssist’s helpline numbers set out in the relevant Plan Terms in order for OneAssist to inter alia (i) provide a record of the instructions received from the Customer and to share the same with the Service Partners, if required, (ii) allow itself or its Service Partners to monitor quality standards, (iii) training purposes, and (iv) meet legal and regulatory requirements.
- The Customer acknowledges that OneAssist has the sole right to vary the features/benefits under the Plan(s) or the Plans or the amount or rate of the Plan Fee or part thereof, from time to time.
- The Customer hereby provides his/her consent to OneAssist for appointing employees/collection agents to collect amounts payable to OneAssist, as may be considered necessary in the sole discretion of OneAssist and which shall be at the sole risk and cost of the Customer.
- The Customer acknowledges that OneAssist may engage third parties including Service Partners for the fulfilment of the services and the Customer hereby consents to OneAssist disclosing, to the extent relevant, the Customer’s Personal Information and/or details of Plan(s) availed by the Customer to inter alia (a) our affiliates Service Partners (b) to our suppliers, vendors, for the purposes of servicing the Customer.
- The Customer hereby consents to OneAssist identifying any other service providers and/or products that may be of some interest to the Customer.
- The Customer hereby consents to receiving period SMS / WhatsApp message / email communication from OneAssist of information pertaining to its product features / services.
TOTAL FEES/CHARGES
- OneAssist shall charge the Plan Fee from the Customer for availing of the Plan(s) from time to time and for the duration of the respective Plan. The Plan Fee shall be payable in advance and the Customer may make a one-time payment of the Plan Fee for the applicable period or authorize OneAssist with appropriate debit instructions to deduct the Plan Fee from the Customer’s bank or credit/debit card from time to time including applicable taxes and levies.
- The Plan Fee(s) for the respective Plan(s) shall be as more particularly set out in the Plan Terms.
- Activation of OneAssist Plan(s) is subject to realization/receipt of the Plan Fee by OneAssist.
PROCESSING OF SERVICE REQUESTS
- Any service request made by the Customer under these Terms and Plan Terms shall be subject to the following:
- The Customer having met and complied with the Terms and the Plan Terms (as applicable). This also applies to terms and conditions set out herein and any others which may be added to the Terms and/or the Plan Terms and communicated to the Customer at a later date;
- The Customer having provided OneAssist with full and accurate information in connection with the coverage, as applicable;
The Customer having acted in a bona fide manner to make a service request;
- Notwithstanding anything contained hereinabove, OneAssist shall not be obliged to entertain any service request from the Customer unless the Plan Fee up to the date of service request has been paid.
CANCELLATIONS/ RENEWAL/TERMINATION
- OneAssist will cancel the Terms and/or the Plan Terms if OneAssist does not receive the Plan Fee (all inclusive) on the date it is due.
- OneAssist will cancel the Terms and/or the Plan Terms if the Customer has at any time:
- agreed to help any third party to try to fraudulently or dishonestly obtain money from OneAssist; or
- is in violation of applicable law as may be relevant to the use of the Plan(s); or
- failed to meet the Terms and/or the Plan Terms, or to act in good faith, openly, honestly and in a bona fide manner towards OneAssist including by providing false or inaccurate information; and
Customer fails to return to OneAssist or its authorized Service Partner(s)any goods/devices temporarily lent to him/her or money advanced on an emergency basis to him/her or tickets or hotel bookings made on behalf of the Customer and which are to be returned/reimbursed/paid as per the terms of the Plan to OneAssist or to its authorized Service Partner.
If notice of termination is provided by the Customer within the Cancellation Period, a full refund is available. However, if the Customer has lodged a service request or availed of any benefit under any of the Plan Terms at any time during the Cancellation Period, no refund will be available. After the expiry of the Cancellation Period, for any cancellation by the Customer, OneAssist will not refund the Plan Fee.
0 – 7 Days: 100% refund of plan fee
7 Days: No refund of plan fee
- Note: No refund applicable if any of the services are used within the first 7 days
CONFIDENTIALITY
- OneAssist shall make reasonable efforts to ensure that the Personal Information of the Customer is kept confidential and not disclosed to any third party except to the extent required for fulfilment of services.
REPRESENTATIONS AND WARRANTIES
- The Customer is in compliance with the applicable law as may be relevant for the Plan (s) which is availed of by the Customer
- The Personal Information provided by the Customer for the purposes of availing of the Plan(s) is and shall be true and accurate.
OBLIGATIONS AND COVENANTS OF THE CUSTOMER
- The Customer undertakes that he/she shall strictly comply with the terms of usage contained in the Plan Terms in relation to the use of the Plan(s).
- The Customer undertakes and covenants that he/she shall not use / make use of the Plan(s) to or in the course of usage of the Plan(s), upload, display, publish, update, disseminate or transmit content or information that:
- belongs to another person and to which the user does not have any right to or which is confidential;
- is an impersonation of another person, grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
- harm minors in any way;
- infringes any patent, trademark, copyright or other proprietary rights;
- deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
- contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or
- Threatens the unity, integrity, defence, security or sovereignty of India or seditious, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation or violates any other provision of law.
LIMITATION OF LIABILITY
- OneAssist shall not be liable for any incidental, consequential, exemplary, special or indirect damages (including, but not limited to, loss of profits, revenues, data and/or use). OneAssist disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. OneAssist’s total liability under the Terms and/or the relevant Plan Terms shall not exceed the Plan Fee.
INDEMNITY
- The Customer hereby agrees to defend, indemnify and hold OneAssist and its officers, directors, employees and subcontractors harmless from any and all losses, damages, liabilities, verdicts, settlements, judgments, costs, and expenses (including reasonable attorneys' fees) incurred by OneAssist or its officers or employees arising out of:
- any wrongful act or omission of the Customer in relation to the usage of the Plan(s);
- any wilful misconduct, gross negligence or fraud by the Customer;
- any failure of the Customer to comply with the applicable law;
- any breach of the representations, warranties, obligations and covenants of the Customer or a default of the Customer’s obligations; and
any third-party claims arising out of the Customer’s use of the Plan(s).
- This indemnity will survive the termination of the Terms and/or the Plan Terms and is in addition to and not in substitution of the other remedies and rights that OneAssist may have, either at law in the Terms and/or the Plan Terms
NOTICES
- Any notice required under the Terms and/or the relevant Plan Terms must be in writing and must be either (a) delivered in person, (b) sent by first class registered mail, or air mail, as appropriate, or (c) sent by overnight courier, in each case properly posted and fully prepaid to the appropriate address set forth herein.
OneAssist Consumer Solutions Private Limited
Tower 3, Times Square Building, Andheri - Kurla Rd, Gamdevi, Marol, Naka, Mumbai, Maharashtra 400059
MISCELLANEOUS
- The Terms will inure to the benefit of the legal successors of OneAssist. Other than as stated above, no assignment of the Terms is possible.
- OneAssist will not incur any liability to the other party on account of any loss or damage resulting from any delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control and without negligence of the parties. Such events, occurrences, or causes will include, without limitation, acts of God, bandhs, riots, acts of war, natural disaster, fire, epidemic, quarantine restrictions, outbreak of debilitating disease and any travel restrictions or bans (including bans on non-essential travel) issued by any governmental authority, lockout and explosions, or any other events reasonably beyond the control of either party.
- OneAssist reserves the right to amend the Terms and/or the Plan Terms and/or the features or pricing of the Plans. Upon such amendment, such terms will become applicable immediately and will be intimated to the Customer in due course. If the Customer does not accept the amendment of the Terms and/or the Plan Terms, he shall have the right to terminate Terms and the Plan Terms with appropriate notice as may be specified in section “CANCELLATIONS/ RENEWAL/TERMINATION”. The alteration of the Terms and/or the Plan Terms shall be deemed accepted where the Customer continues to use the services available under the Terms and/or the Plan Terms one (1) month after the amendment has taken effect.
- The Terms along with the relevant Plan Terms constitutes the entire agreement between the parties with respect and in relation to the Plan (including any modification or amendment thereto) subscribed or availed of by the Customer and supersedes all previous communications, representations, understandings, and agreements, either oral or written.
- The Agreement shall be governed by the laws of the Republic of India.
- All disputes arising in connection with the Terms and/or the respective Plan Term(s) shall be finally settled by arbitration pursuant to the rules of the Arbitration and Conciliation Act, 1996, by one arbitrator appointed in accordance with the said Rules. The seat of arbitration shall be Mumbai. The language of the arbitration proceedings shall be English. The decision of the arbitrator shall be final and binding on the parties.
- PLAN SCOPE & COVERAGE
OneAssist provides the following features under this plan from the time of plan activation:
- Watch Accidental & Liquid Damage – Covered up to Invoice Value
- One Call to Block Cards – Unlimited services in the plan tenure
- 24x7 Assistance during plan tenure
- Plan Tenure: 6 Months
Single call to block all cards
Debit / Credit / Travel Card Blocking:
- Customer must provide and promptly update all his Card details with OneAssist.
- In case of a fraud, you may reach out to OneAssist via OneAssist helpline number. In the event of theft or loss of wallet, the Customer has to immediately call OneAssist to report the loss of the wallet. In order to give a request to block any Card, the Customer should provide relevant details for Cards with OneAssist prior to placing the request for blocking. In the event that customer input is required in the form of confidential personal information number (PIN) or a telephone identification number (TIN) (which cannot be disclosed to a third party), OneAssist will assist the Customer by conferencing the Customer on the telephone call with the Issuer in order for the Customer to provide such PIN/TIN for authentication purposes.
- In case the Customer has not shared the details of a particular Card with OneAssist and requests the same to be blocked Card, with OneAssist shall attempt to block the same help of other details provided by the Customer on a best effort basis.
- The Customer must follow the Issuer's instructions and meet all the Issuer when using the Cards. OneAssist will not facilitate payment of any claim where the Issuer informs OneAssist of the Customer noncompliance or breach of the Issuer's terms. The decision of the Issuer in this regard will be final.
- The Customer hereby consents to OneAssist acting on its behalf and to do all such acts necessary in the performance of its obligations as set out herein visa the Issuer.
- In order to give a request to block the SIM Card, the Customer should be an existing customer of OneAssist prior to placing the request for blocking SIM card and customers mobile number and Service Provider should be registered with OneAssist. In case the Customer had not registered particular details with OneAssist, OneAssist would attempt to block the Mobile Phone number /SIM Card, with the help of the details provided by the Customer on a best effort basis.
Watch Accidental & Liquid Damage Protection
GENERAL DEFINITIONS
- Accidental Damage: Accidental Damage means any physical damage to the Insured Asset, which is caused by a sudden, involuntary and unforeseen event, by visible and external force, which prevents the usage or impairs functionality of such Insured Asset. Accidental Damage does not include minor scratches, dents or any such cosmetic damages that do not impair the usage or functionality of the Insured Asset.
- Age: Age of the Asset means Age in years from the month and year of first manufacturing of the Asset.
- Breakdown: Breakdown means sudden and unforeseen mechanical, electrical or electronic failure of an Insured Asset thereby rendering Insured Asset incapable to function or perform in its intended manner, necessitating immediate repair or replacement before its normal operation can be resumed. Any failure of Insured Asset arising out of or gradual decline in output or performance due to age, wear and tear or usage shall not be construed as Breakdown
- Deductible: Deductible means the amount which shall be borne by the Insured in respect of each and every Claim made under this Policy. The Company’s liability to make any payment under the Policy is in excess of the Deductible.
- Depreciation: Depreciation means the reduction in the value of an Insured Asset over me, due to use, wear and tear or obsolescence. The per annum Depreciation rate applicable for the Insured Asset under this Policy is as per Depreciation Schedule available under Secon 5 (i) and (ii) of this document.
- Fluid Damage: Fluid Damage means any physical damage to the Insured Asset, which is caused by a fluid ingress or moisture entry, which prevents the usage or impairs functionality of such Insured Asset. Fluid Damage does not include any cosmetic damages that do not impair the usage or functionality of the Insured Asset.
- Insured Asset: Insured Asset means a physical product performing function or functions, as per Manufacturer’s specification, as listed in the invoice with proper identification number and is bought from an Authorized Dealer of the Manufacturer of the Insured Asset.
- Salvage: Salvage means the residual scrap value of the damaged items or the value of undamaged portion of the Insured Asset. All Salvage and recoveries resulting from Claims on covered Insured Asset unless agreed otherwise shall be the property of the Company.
- Sum Insured: Sum Insured means the maximum amount of cover available as specifically stated in the Policy Schedule which represents the Company’s total and absolute liability for any or all Claims payable to the Certificate Holder during the Policy Period. The Sum Insured shall not exceed the original invoice value of the Insured Asset.
QUALIFYING PRODUCTS
- Products in Scope: Analog Watch
- Products with invoice value INR 500 – INR 2,500
OneAssist Accidental Damage plan is only applicable for Product where plan is purchased along with the Product from Flipkart Platform.
WHAT WE COVER
- Damage to the product including but not limited to damage to straps, glass or dial due to physical impact or fall, dent or cracks due to impact or any other accidental, liquid damage.
- In the event of Damage of the covered product, customer would be provided monetary settlement post successful verification of the claim. Under no circumstance, Maximum cumulative liability of the program to exceed the Product’s invoice value.
TERMS OF MONETARY SETTLEMENT
- In case of Admissible claim (claim successfully verified and approved by OneAssist), customer is eligible to receive the monetary settlement up to invoice value of the product less deductibles
- Deductibles:
- Excess Fee - Excess fees to be charged on each and every claim based on invoice value
For Product Invoice value INR 500 to INR 2500: Fee of INR 50
For Product Invoice value INR 2500 to INR 5000: Fee of INR 100
For Product Invoice value INR 5000 to INR 7500: Fee of INR 150
For Product Invoice value INR 7500 to INR 10000: Fee of INR 200
- Depreciation – Depreciation to be deducted based on age of the product:
0–6 months: 15% of the purchase/Invoice Value
- Once the claim is settled as mentioned above, OneAssist Membership will be terminated, and no claims would be allowed forthwith.
EXCLUSIONS APPLICABLE UNDER THE PLAN
OneAssist shall not be liable to provide any services or make any payments under this Plan, directly or indirectly for, caused by, arising from or in any way attributable to any of the following:
- Any manufacturing defect which is covered under Manufacturer’s warranty is not covered
- Loss or damage that is covered by supplier, dealer or factory warranty is not covered.
- Loss or damage as a direct consequence of wear and tear or of gradual deterioration is not covered.
- Scratches on watch or glass surface, battery, metal or leather strap/belt including wear & tear is excluded
- Damage to battery and replacement of battery is not covered
- Damage caused by overloading/ overwinding or strain is not covered
- Chemical or cosmetic damage due to make up or hair spray is excluded
- Damage during cleaning, dyeing, or restoration is not covered
- Any loss due to products used which are not as per manufacturer's instruction are not covered.
- Loss or damage occurred whilst being used for racing or pace making is not covered
- SERVICE REQUEST PROCESS
- Claims need to be intimated to OneAssist within 2 days of loss/ damage.
- For any claims, you should log in your service request by calling our 24x7 toll-free helpline or login to OneAssist App using your registered mobile number & raise a request via 24x7 Chat support
- Depending upon your product and/or the nature of issue faced by you, you may be asked to follow some trouble shooting steps before registering a service request.
- OneAssist team registers the service request and sends copies of claim form to be filled and required documentation details to the customer over email.
- Customer is required to submit scanned copy of claim form duly filled up and signed by the customer along with the supporting documents mentioned above.
- If claim is approved, the applicable reimbursement value will be given to customer.
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