The following are the terms and conditions for the Device Diagnostic Plan has been entered into between Jeeves Consumer Services Private Limited, hereinafter referred to as "Jeeves", incorporated under the Companies Act, 1956 and having its Corporate office at Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru – 560103, Karnataka, India and the name & address of the customer, herein referred to as "Customer", mentioned in the application form. The terms & conditions of the Plan shall be fully binding on the customer for the product/appliance/equipment covered, herein referred to as "Covered Product".
What is covered under this plan?
- This plan can be availed after the completion of brand warranty.
- No Labour Charges for 3 visits with in 1 Year
- Our Service Technician will visit the customer's home, run the inspection on the device and troubleshoot the reported issue, in case the customer goes ahead with repair , Cost of spare parts, transportation charges (if the device needs to be transported, including labor charges) and additional labor charges are applicable
Plan Period – The Diagnostic Plan is applicable for a period of 1 year from the date of the expiry of the Brand’s Warranty
Eligibility Criteria – Customer needs to have a valid Flipkart invoice.
Defined Terms:
The following terms, when capitalized, if not defined elsewhere in these T&Cs shall have the meanings assigned to each such term below:
Coverage Start Date: is the date after the expiry of the Brand Warranty on the Covered Product
Brand Warranty: Warranty coverage provided by the Brand in respect of the Covered Product. Brand Warranty is assumed to begin on the date of purchase of the Covered Product as mentioned on the Invoice
Invoice: The original invoice that has been issued to you by Flipkart for purchase of the Covered Product
Calendar Days: Includes all 7 days (weekdays and weekends); excludes national & regional holidays
What is covered?
Cost of visit charges
Cost of inspection/ Diagnosis
Repair without part (Cost of Spare parts will not be borne by Jeeves)
Exclusions
Cost of parts (if required). If any spares or parts are required, it will not be provided as part of the service. The parts should be procured by the customer and additional charges will apply.
Cost of transportation including labor (if required) is chargeable
Gas charging for refrigerator & air-conditioner is chargeable
Normal routine or preventive maintenance, dry/ wet services for AC, cleaning, lubrication, deep cleaning of the product is not included
In case the device is found to be non repairable, Jeeves Consumer Services Pvt Ltd is not under any obligation to repair/ refund the customer
Normal wear and tear items, not integral or necessary to the functioning of the products or routine service, or if there is wear and tear on the parts
Any defects which are subject to manufacturer’s recall or which are covered under any other Plan or reimbursements
Consequential/incidental losses of any kind
Ignorance of any kind on the part of end customer
Transportation damage is not covered
Service of Covered product on which the Brand’s label or logo, rating label or IMEI number have been defaced or removed or have been modified to alter their functionality or capability without the written permission of Brand
Claims that are false or fraudulent or intentionally exaggerated or if any false declarations or statements be made in support thereof; no claim shall be recoverable hereunder
Service or parts to correct problems resulting from the use of attachments, accessories, or alterations, not conforming to manufacturer
Lenses or flash unless covered under Manufacturer’s warranty
Replacement of missing parts, the provision of retrofits or preventative maintenance is excluded
Service of Covered products which are not supported by valid Proof of Purchase by customer shall not be admissible under the policy
Service on third party products or software not supplied/authorized by the Manufacturer that may be installed in or used in connection with the Covered product
Service for software related faults resulting from incorrect software installation or usage, or software viruses, or software inherent bugs
Service made necessary by use of incompatible third party products
No responsibility for any software Plan, data or other information stored
If customer authorizes the repair or any services excluded under this warranty, Customer shall pay its repair fees for such work Plastic, rubber, sheet-metal parts, operating damages (physical), paintwork, product finish, dents, scratches, plugs, fuses, rubber pads, stabilizer, grills, casing, trays, batteries, light bulbs, light covers, cables, filters (lint/air/water), attachments, toner, ribbons, tapes, or any other add-ons (accessories such as blades, jars, covers, plates etc.)
Cost of Installation, removal, dismantling, moving, transfer
This Plan cannot be transferred
This Repair Plan only applies to items purchased as new goods. There is no cover for items described as ‘used’, ‘second hand’ or ‘refurbished’
This Plan is limited to products with Manufacturer’s Warranty that are purchased in select cities within defined geographic boundaries of the Republic of India.
Buying Device Diagnostic plan and availing services
- Device Diagnostic Plan can be purchased from the Flipkart website at the time of product purchase
- Information on Plan, registration of a breakdown call, changing of registered address or other customer / product details can be obtained from:
a. Jeeves.co.in & / or
b. Phone – Toll-free number (080-69290899 or 080-45471099)
Service - All days of the week except Sundays and public holidays.
Working hours – 9:30 am to 6:00 pm. Appointments for home visits will be fixed as per mutual convenience.
Scope of coverage
This Plan covers the cost of labor charges for at-home service within the city/municipal limits of the Jeeves Service Centres.
During the validity of the Plan, Jeeves will attend to the defects reported by the customer
Product is used in the location as per the address given by the Customer to Jeeves. Address change, if any should be notified in advance by the customer through either of the following means
o Online – www.jeeves.co.in
o Phone - (080-69290899 or 080-45471099)
Plan stands void if
Serial number of Covered product has been altered, defaced or removed
Covered product which has been modified, altered, adjusted or repaired/serviced/installed/removed by unauthorized person/s
Covered product which has been transferred by Customer to any other person
Representation and Responsibilities of Customer
To avail service, Customer must produce to Jeeves, at the time registration of complaint and at point of service- proof (serial number of Plan certificate) of purchase of this Plan and Product purchase invoice
Correctly select the right Plan for your product based on condition, price or purchase location
Properly maintain, store and use your item according to the manufacturer instructions
Customer shall provide representative of Jeeves, complete access to Covered product in order to effect necessary adjustments and/or repairs
Customer shall provide adequate storage space for spare components, test Product/Equipment and adequate working space, light, heat, ventilation and electric current for use of Jeeves representative for provision of Services at Customer’s location
Customer shall take approval on the occurring cost estimate in case of situations where Jeeves or its representative/s is/are not directly in service – repairs, spare replacement, transportation of product to service center etc. This approval of cost estimate will be solely at Jeeves discretion and Customer shall engage with the activity only after Jeeves has approved of the cost involved
K. Charges and payments
For problems/defects/parts not covered by Plan, services/parts provided by Jeeves, Customer shall forthwith make payment towards cash receipt or invoice as issued by Jeeves or its authorized representative
Charges payable by Customer are inclusive of taxes, duties or levies unless explicitly stated
If due to any reasons, the Covered product is replaced by the original Manufacturer with a Product of different size/capacity/model/brand, Customer shall be responsible to make
payment of differential amount to Jeeves for increase in the charges due to change in Product
OTHER TERMS AND CONDITIONS
This is valid only in India
This is open only to the end consumers and not the resellers of the Eligible Product(s).
This is non-transferable and is subject to availability of stocks.
Customers are not bound in any way to participate in this. Any participation is voluntary.
Flipkart, in its sole discretion, reserves the right to disqualify you from this, if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under this plan.
This plan shall be subject to force majeure events and on occurrence of such an event, the plan may be withdrawn at the discretion of Flipkart.
Flipkart shall not be responsible for any loss, injury or any other liability arising due to participation by any person in this plan.
Flipkart does not endorse the products sold on the Platform and will not accept any liability pertaining to the quality, merchantability, fitness, delivery or after sales service of Product(s). Flipkart shall not be responsible towards any delay or failure of delivery of the Product to any Customer(s) during the provided timeline.
Customer hereby agrees to abide by the terms and conditions and privacy policy and other documents as may be applicable to him/her while accessing the Platform also to indemnify and keep Flipkart harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorney’s fee) that may be suffered by Flipkart as a consequence of (i) violation of terms of this T&C and other terms of the Platform by Customer; (ii) violation of applicable laws; (iii) any action or inaction resulting in wilful misconduct or negligence on Customer’s part.
10.This T&C shall be governed in accordance with the applicable laws in India. Courts at Bangalore shall have the exclusive jurisdiction to settle any dispute that may arise under this T&C.
11.Any query regarding this plan will be entertained only by Jeeves Consumer Services Pvt Ltd on following contact details: Toll-free number (080-69290899 or 080-45471099)
- This plan is subject to the Income-Tax Act, 1961 and all disbursements shall be subject to TDS, as applicable.
13.This document is an electronic record in terms of Information Technology Act, 2000, and the Rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
M. Returns and Cancellation:
- You shall have the option to cancel the Device diagnostic Plan within 10 days of its purchase, provided that you have not availed any services under the purchased Plan. You can cancel the Plan purchase order by following the instructions under the "My Orders" section of the Platform or by contacting the Flipkart customer care number available on the Platform.
- The Plan will be auto-canceled once the purchase order of the Covered Product is canceled or returned. Upon cancellation of the Device diagnostic Plan, the purchase price of the Plan will be refunded to You.
- Notwithstanding any of the above, Jeeves shall be entitled to cancel or change the scope of services without any notice in any of the following events:
- If the Customer is declared insolvent or bankrupt.
- If for any reason, the area or pincode becomes unserviceable.
- the service cannot be provided by Jeeves, the customer shall get the refund of the amount paid to buy the Device diagnostic plan.
- If a trustee is appointed to take over the assets of Customer
- If the original Manufacturer refunds price of Product to the Customer
- The conditions of Force Majeure continue for such a length of time that further performance of Services would be commercially frustrating
- If Customer fails to adhere to the requirements as prescribed by Jeeves
- In the event of cancellation for any reason whatsoever, Jeeves shall be entitled to recover all outstanding payments due and payable by the Customer. Jeeves shall, under no circumstances be responsible for refunding any amounts to the Customer including without limitation due to cancellation of the Plan by Customer or by Jeeves, except as provided under condition L.
N. Revalidation of Device Diagnostic plan
- While Jeeves offers transfer of Device diagnostic plan services from one location to another, it will be subject to Customer promptly intimating Jeeves (email –support@jeeves.co.in) or by calling Jeeves on (080-69290899 or 080-45471099) of the new address and obtain the validation of the Plan at the changed location. The installation of a transferred product requiring so, should be done only by a Jeeves authorized person. In the absence of such validation or if Jeeves does not have service facility at the changed location, Jeeves shall have the discretion to cancel the Device diagnostic plan and no refund shall be applicable.
- In case the Manufacturer replaces the product during the warranty period, Customer is to intimate the same to Jeeves and submit a copy of the replacement note given by the Manufacturer for revalidation of the maintenance for the replaced product