| Terms & Conditions | - 1. Flipkart Gift Cards ("GCs" or "Gift Cards") are issued by Pine Labs Pvt. Ltd ("Pine Labs") which is a private limited company incorporated under the laws of India, and is authorized by the Reserve Bank of India ("RBI") to issue such Gift Cards. The gift cards are issued under the brand name of Qwikcilver
2. The Gift Cards can be redeemed online against Sellers listed on www.flipkart.com or Flipkart Mobile App or Flipkart m-site ("Platform") only.
3. Gift Cards can be purchased on www.flipkart.com or Flipkart Mobile App using the following payment modes only - Credit Card, Debit Card, and Net Banking.
4. Gift Cards can be redeemed by selecting the payment mode as Gift Card. The Gift Card payment option is available for single orders with multiple sellers.
5. Gift Cards cannot be used to purchase other Flipkart Gift Cards or Flipkart Plus subscriptions.
6. Gift Cards cannot be used to make bulk purchases on the Platform.
7. If the order value exceeds the Gift Card amount, the balance must be paid by Credit Card/Debit Card/Internet Banking. The Cash on Delivery payment option cannot be used to pay the balance amount.
8. If the order value is less than the amount of the Gift Card, the outstanding balance (after deduction of order value) will reflect under the same Gift Card and can be used for subsequent transactions.
9. Gift Cards are valid for 12 months from the date of issuance.
10. The cardholder may request for revalidation of the expired Gift Card. Upon receipt of such request the Gift Card may be revalidated after due verification and maybe subject to additional terms and conditions.
11. Gift Cards cannot be redeemed for Cash or Credit.
12. Gift Cards issued to you on account of damaged, defective, or missing products must not be transferred to any other account. Pine Labs/Flipkart reserves the right to cancel such Gift Cards if the same have been found to be transferred to any other account. You are solely responsible for the safety and security of the Gift Cards.
13. Flipkart.com/Pine Labs are not responsible for any acts of omission or commission if Gift Card is lost, stolen or used without permission.
14. Once the Gift Card has been sent to you, you are bound to protect the Gift Card PIN or Gift Card number as confidential. In the event of any misuse of the Gift Card due to loss of any such confidential details due to the fault of the purchaser, Flipkart/ Pine Labs Pvt. Ltd. shall not be responsible for the same and no refund will be issued.
15. Within 30 days, you can purchase only up to 5 gift card units with a denomination between ?5,000 and ?10,000, and up to 10 gift card units with a denomination of less than ?5,000.
16. You can combine a maximum of 10 Gift Cards within a 30-day period.
17. Flipkart.com/Pine Labs assume no responsibility for the products purchased using the Gift Cards and any liability thereof is expressly disclaimed.
18. Gift Cards once purchased, cannot be cancelled by the Purchaser. Any cancellations shall be at the sole discretion of Flipkart/Pine Labs.
19. Pine Labs/Flipkart reserves the right to cancel Gift Cards if the same have been found to be purchased using fraudulent means. In such cases, the funds shall be credited back to the same source from where these were received.
20. In the event that the beneficiary/Know Your Customer ("KYC") details as per RBI Guidelines are found to be incorrect/insufficient, Flipkart.com/Pine Labs retain the right to cancel the Gift Card issued.
21. You agree and understand that Gift Cards are a pre-paid payment instrument subjected to regulations by the RBI under the RBI guidelines. Flipkart/ Pine Labs Pvt. Ltd. may be required to share KYC details of the purchaser/ redeemer of the Gift Card and/or any other information with relation to the purchase of the Gift Cards and/or transaction undertaken using the Gift Card with RBI or such statutory authorities. Flipkart/ Pine Labs Pvt. Ltd. may contact the purchaser/redeemer of the Gift Card for any such information.
22. There are no fees or other charges associated with Gift Card purchases.
23. Gift Cards cannot be reloaded or resold.
24. Any offer on Gift Cards including offers by banks and instant cash backs could be withdrawn anytime at the sole discretion of Flipkart/ Pine Labs.
25. For Dispute and Liability - Please refer to the Customer Grievance policy for dispute resolution, unauthorized transactions and liability-related aspects at https://www.qwikcilver.com/grievance-policy/
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| How to Redeem | - At Offline Outlets:
1. Customer comes to Pizza Hut outlet and expresses intent of using Gift Card as payment mode
2. Selects merchandise and shares gift card details with cashier
3. Cashier prepares invoice and selects gift card tender as payment mode
4. Submits gift card details i.e., Card number, and PIN and amount in suggested field
5. Qwikcilver system will validate card details and as a response will display card balance
6. On successful validation cashier will be prompted to click on redeem button, post confirmation from the customer clicks redemption button and card gets redeemed
7. On successful redemption total invoice value will get adjusted by redeemed value
8. In case of the total invoice value goes higher than GC Redeemed value, customer is requested to opt for other mode of payment like credit / debit / wallet or cash for balance payment
9. On successful payment bill gets closed
At Online (E-Commerce Portal / M-App)
1. Customer selects the product
2. Reaches to checkout page to apply the voucher code/ coupon and Gift Card details.
3. Selects Gift Card on Checkout
4. The first 5 digits of gift card will be pre-selected in the field, customer needs to input the balance digit only
5. Submit pin for validation post entering card details
6. System validates card details and displays available amount to redeem
7. Customer clicks on redemption button
8. On successful redemption total invoice value gets reduced by Gift Card redeemed value
9. System displays balance amount (if any) to be paid by customers
10. Customer pays the balance amount using another accepted mode of payment like Credit Card / Debit Card or wallet
11. Customer completes the checkout process; transaction gets completed and order gets confirmed
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