status check- cx want to know about the product delivery and cx want the product on 28 Dec. So informed to cx that your product is in Shipped status and it will be delivered on/before Between 28 Dec 17 and 30 Dec 17. and we w'll try to delivered your product on given date and told him the current location and given him the self self serve. cx agreed.
dealy- cx said that his product is not delivered to him and the promise date is
So as per taking his request for delay delivery and