Author Info
<br/><b>Tom Wong</b> is Vice President, Dreamforce, Customer Marketing Programs, at Salesforce.com and a leading authority on CRM.<p><b>Liz Kao</b> is a salesforce.com consultant and Software as a Service expert who advises companies on their CRM needs.<p><b>Matt Kaufman</b> is CEO of MK Partners, a leader in salesforce.com consulting for the public sector and nonprofit organizations.