Salesforce.com for dummies, 5th edition - more than 165,000 copies sold in previous editions -- is the ideal introductory reference for the world's #1 crm solution. updated and revised throughout to cover the latest updates and enhancements made to salesforce.com.
Looking over salesforce
Navigating salesforce
Personalizing your system
Managing accounts
Developing contacts
Collaborating with chatter
Managing activities
Sending e-mail
Prospecting leads
Tracking opportunities
tracking products and price books
Managing your partners
Driving demand with campaigns
Driving sales effectiveness with content management
Performing fast and accurate support
Managing your contact center with service cloud
Analyzing data with reports
Seeing the big picture with dashboards
Fine - tuning the configuration
Customizing salesforce with forcecom
Extending beyond crm with the platform
Migrating and maintaining your data
Ten ways to drive more productivity
Ten keys to a successful implementation
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Specifications
Book Details
Imprint
Wiley India Pvt. Ltd
Publication Year
2014 July
Series & Set Details
Series Name
DUMMIES
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