| Terms & Conditions | - Zomato gift cards (each a “Gift Card”) are issued by Pinelabs Private Limited (“Pinelabs”), a private limited company incorporated under the laws of India, and is authorized by the Reserve Bank of India ('RBI') under the Master Directions on Prepaid Payment Instruments (“PPI Master Directions”) to issue gift cards with Zomato Limited (“Zomato”) as the co-branding partner.
By purchasing the Gift Card on the Zomato Platform (as defined below), using or redeeming a Gift Card, the User is agreeing to accept and to be bound by these terms and conditions, as updated or modified from time to time.
The Gift Card bears a 16-digit electronic PPI number along with a 6-digit pin.
The Gift Cards can be redeemed towards the purchase of eligible products only on the Zomato website and mobile application (“Zomato Platform”).
Once the Gift Card is purchased, the User cannot cancel it, return it, seek a refund for it or redeem the Gift Card for cash or credit, except where required by applicable laws.
As a pre-requisite to redeeming the Gift Card, the User will be required to add the value stored on this Gift Card into their valid account on the Zomato Platform ("Zomato Account"). The loading of the Gift Card onto the Zomato Platform shall constitute a registration of the User with Pinelabs.
The balance in the Zomato Account shall be deducted when the User makes purchases on the Platform.
The Gift Card can be combined with promotional codes and with other digital payment options, at Zomato’s or its affiliate’s discretion.
The Gift Card cannot be used to purchase other gift cards.
The Gift Card cannot be reloaded or redeemed for cash.
The unused Gift Card balances associated with a Zomato Account cannot be transferred to another Zomato Account.
The Gift Cards may only be purchased in denominations ranging from INR 100 to INR 10,000, or such other limits as Pinelabs/Zomato may determine.
In case of multiple Gift Cards being loaded to a User’s Zomato Account, the Gift Cards having the earliest expiration date will be applied to the User’s purchases on the Platform first.
There is no fee or other charges associated with the Gift Card purchase on the Zomato Platform.
No interest will be payable by Pinelabs on any Gift Card or Gift Card balance.
The Gift Card is valid for a period of 1 (one) year from the date of activation of the Gift Card.
The Gift Cards are normally delivered instantly. However, there may be delays in the system upto seventy-two (72) hours.
Credit and debit cards issued outside India cannot be used to purchase a Gift Card.
Gift Card usage information shall be available on Zomato Platform to the User.
While redeeming the Gift Cards, if the User’s purchase on the Zomato Platform exceeds the balance in the User Zomato Account, the remaining amount must be paid by the User through credit card, net banking, debit card or other digital payment methods available on thePlatform.
The User agrees and understands that the Gift Card is a prepaid payment instrument regulated by the RBI. Under the applicable laws, Zomato / Pinelabs may be required to share the details of the Gift Card purchaser/ redeemer and/or any other information in relation to the redemption of the Gift Cards and/or transaction undertaken using the Gift Cards, with RBI or other governmental/ statutory authorities. Zomato/ Pinelabs may contact the purchaser/ redeemer (as the case may be) of the Gift Cards for any such information. By registering the Zomato Gift Cards, the User explicitly gives their permission for the usage of their personal information to comply with RBI guidelines and regulations.
The User agrees to provide truthful and accurate information during the purchase of Gift Cards. Zomato may contact the User for further information and documents from the User to comply with KYC and anti-money laundering guidelines issued by RBI from time to time.
Zomato reserves the right to change the Gift Cards terms and conditions from time to time at its discretion and without prior notice to the User.
If the Gift Card is non-functional, the User’s sole remedy (and Pinelabs/ Zomato’s sole potential liability) shall be the replacement of such Gift Card, for the value remaining in the non-functional Gift Card.
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