Banking With Technology: A New Vision-2020  (English, Hardcover, Dr. R K Uppla)

The tremendous advances in technology and the aggressive infusion of information technology had brought in a paradigm shift in banking operations. For all types of banks, technology has emerged as a strategic resource for achieving higher efficiency control of operations, productivity and profitability. For customers it is realization of their anytime, anywhere, anyway banking dreams. This has promoted the banks to embrace technology to meet the increasing customer’s expectation and face the tough competition. The recent trends show that most ‘Brick and Mortar’ banks are shifting from a ‘Product – Centric’ model to a ‘Customer – Centric’ model as they develop their new ebanking capabilities. Indian banks offer to their customer many ebanking products and services like atm, internet banking, mobile banking, tele- banking, electronic clearing cards, smart cards, door step banking, electronic fund transfer, sms banking etc.Internet banking that has revolutionized the banking industry worldwide has turned out to be the nuclear issue of various studies all over the world. Banking today is a flourishing industry, focused on technological innovation. Internet banking has emerged as the biggest focus area in the “Digital Transformation” agenda of banks.The three broad facilities that ebanking offers are convenience – complete your banking at your convenience in the comfort of your home, no more there are no queues’ at an online bank , 24×7 services, banks online services is provided 24 hours a day. The present book on the banks of an empirical research of ebanking customers, their perception and expectations about e-services provides an ample opportunity for new technology in banks and predicts future of ebanks and at the same times clearly indicates the new vision for the banks.