CASE STUDY ON THE QUALITY OF ONLINE FOOD DELIVERY APPS DURING COVID  (English, Paperback, Dr. Mukta Goyal Tanwangini Sahani)

Internet-based food delivery is an excellent illustration of how e-commerce is upending a traditional market. The number of new food delivery businesses has caused a huge increase in the total number of transactions and sales in the emerging industry. While internet meal delivery services can increase revenue potential, there is a chance that brick-and-mortar sales will decline as clients who once visited physical businesses now choose to shop online. Nearly every area of people's lives has been negatively impacted by the COVID-19 pandemic, including their capacity to purchase things. Lockdowns imposed by the government have made people stay at home instead of going out to shop as usual, which has resulted in numerous physical establishments closing. Many restaurants have shut down or converted to takeout in order to stay afloat. Home delivery has been found by several customers to help with some of COVID-19's problems. Employees who must work remotely may find it convenient to use online shopping and home delivery services.