CX MasterBytes - A Leader’s Handbook  (English, Paperback, Sheena Joseph)

How do you build the foundations of Customer Experience in your organization? How do you craft genuine, authentic customer experiences with today's people, processes, and technology? Discover "CX MasterBytes" by Sheena Joseph, a seasoned leader in India’s corporate arena. Drawing from her extensive experience with leading business houses, Sheena shares invaluable stories, strategies, and insights to master CX foundations and navigate challenges with clarity and empathy. This guide explores the latest practices in People, Process, and Technology, offering many bytes of wisdom to build a robust CX framework. It provides authentic engagement principles and sharp solutions, debunking myths while offering humorous anecdotes from the frontlines of experience management across diverse sectors. Dive into this essential handbook for executives and leaders seeking to elevate their CX journey and drive meaningful impact in Products, Industries, Business, and Customer segments for your work.