Difficult Conversations (English, Paperback, Stone Douglas)
Difficult Conversations (English, Paperback, Stone Douglas)
- Language: English
- Binding: Paperback
- Publisher: Penguin Putnam Inc
- Genre: Psychology
- ISBN: 9780143118442, 9780143118442
- Pages: 352
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
- Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving
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Extraordinarily fluid read and very powerful
A very well presented book and a must read for those who would want to improve and build good relationship and improve his/her skill of handing a difficult situaton.
Monika Singh
Certified Buyer, Gurgaon
Mar, 2014
Decent product
You compare with anyother book. Content is wonderful.
Ramakrushna Mishra
Certified Buyer, Hyderabad
Aug, 2020
Must read
This enables you and creates a mindset to take on difficult conversations with your peers, family and others.
Avijit Patra
Certified Buyer
Oct, 2012
