Diploma in Housekeeping Management, the Complete Syllabus - As per the UGC (B-VOC) Norms and in pursuance of the National Education Policy (NEP) of the Indian Government  (Hardcover, Dr Anshumali Pandey)

The entire business of any hotel involves around only one aspect "GUEST". The hygiene is essential. A guest spends more time alone in his room than he spends alone in any part of hotel. Thus the attention goes towards cleanliness. The international traveller is more particular towards cleanliness of areas. They get annoyed if the comfort level is not up to their levels. They also get opportunities to compare the quality standards as they visit many places round the world. Housekeeping is the department which is perhaps responsible to bring back a guest to the hotel again and again this is because guests want personal recognition. House -keeping department has ample scope to pay specials attention to all guest, thus making them feel Important. Housekeeping is open to general inspection. It has no secrets and cannot hide dust and dirt or poor services. Moreover, this is the department which is indirectly responsible for earning the maximum revenue for the hotel, because the rooms sold by the front office are the rooms made by the House -Keeping. Besides guest rooms, housekeeping has to look after all other areas and is not an easy task to keep the whole hotel sparkling. Thus, justifying the motto ―A Hotel is a home away from home‖.