Communication Fundamentals: Understand the basic principles of communication, including the sender-receiver model, encoding and decoding, feedback, and noise. Learn how to effectively transmit and receive messages in various communication contexts.
Verbal Communication: Develop proficiency in verbal communication skills, including speaking and listening. Practice articulating ideas clearly, using appropriate vocabulary and grammar, and actively listening to others.
Nonverbal Communication: Explore the role of nonverbal cues such as body language, facial expressions, gestures, and eye contact in communication. Learn how to interpret and use nonverbal cues to enhance communication effectiveness.
Written Communication: Enhance your written communication skills, including writing emails, memos, reports, and other business documents. Focus on clarity, conciseness, coherence, and professionalism in written communication.
Interpersonal Communication: Develop interpersonal communication skills for building rapport, establishing trust, and resolving conflicts in personal and professional relationships. Learn how to express empathy, assertiveness, and active listening in interpersonal interactions.
Business Communication: Understand the principles of business communication and its specific requirements in the retailing industry. Learn how to communicate effectively with customers, colleagues, suppliers, and other stakeholders in a retail environment.
Presentation Skills: Gain confidence in delivering presentations and public speaking. Learn how to structure presentations, engage the audience, use visual aids effectively, and manage nervousness during public speaking engagements.
Negotiation and Persuasion: Develop negotiation and persuasion skills for influencing others and achieving desired outcomes in business contexts. Learn how to prepare for negotiations, identify common negotiation tactics, and communicate persuasively to win over stakeholders.