quick and readable study guide for IGNOU BEGLA 136: English At The Workplace:
1. Introduction to English at the Workplace
Importance of English language skills in professional settings.
Basic communication requirements for workplace interactions.
2. Business Vocabulary and Terminology
Commonly used business terms, jargon, and industry-specific vocabulary.
Understanding and using professional terminology related to your field.
3. Writing Business Correspondence
Formatting and structure of business letters, emails, memos, and reports.
Using formal language, appropriate tone, and professional etiquette in written communication.
4. Effective Communication Skills
Active listening, clear articulation, and effective speaking skills in meetings and presentations.
Communicating confidently and persuasively in various workplace situations.
5. Conducting Meetings and Discussions
Participating in meetings, discussions, and brainstorming sessions in English.
Expressing opinions, asking questions, and contributing ideas effectively.
6. Negotiating and Persuading
Negotiation techniques, persuasive language, and influencing skills.
Handling objections, reaching agreements, and achieving desired outcomes.
7. Giving and Receiving Feedback
Providing constructive feedback professionally and diplomatically.
Receiving feedback graciously, learning from criticism, and making improvements.
8. Cross-Cultural Communication
Understanding cultural differences and diversity in the workplace.
Communicating respectfully and sensitively with colleagues from diverse backgrounds.