The Kaizen Event Planner : Achieving Rapid Improvement in Office, Service, and Technical Environments (With CD-ROM)  (English, Hardcover, Karen Martin, Mike Osterling)

The Kaizen Event Planner is a practical, how-to guide for planning and executing Kaizen Events in non-manufacturing settings, and conducting post-Event follow-up to sustain the changes made. Geared to continuous improvement professionals and leadership within the office areas of manufacturing, the service sector and knowledge-worker environments, this book provides the methodology and practical tools for generating measurable results, while building a motivated workforce and laying the foundation for continuous improvement.