Managing Change South Asian Edition  (English, Paperback, Beech Nic)

The ability to successfully manage change is an essential part of business. It is a skill that is much valued by employers and it is therefore one of the most commonly delivered courses. This book helps you to understand three key activities for managing change: diagnosing, explaining and enacting. Both practical and action-oriented, it gives students and managers the tools they need to deal with the messy reality of change. It combines theory and diagnostic tools with practical examples that focus on actions and outcomes. It also includes short vignettes and longer cases, from a range of international contexts, for classroom study or for use on distance-learning courses. Managing Change is written for advanced undergraduates and graduate students taking modules on change management, strategy and organizations. Its class-tested approach has been successfully delivered in a wide variety of settings, including over fifty executive short courses with FTSE-listed businesses.

Table of Contents

Part I. Foundations:

1. Approaches to practising change management
2. Current perspectives and classic ideas

Part II. Diagnosing:

3. Clarity and ambiguity
4. Engagement and vitality
5. Stakeholder positioning and dynamics
6. Culture, habits and unlearning

Part III. Enacting Change:

7. Changing structure
8. Identity and change
9. Choosing customers and competitors
10. Changing processes
11. Aligning people and activities
12. Learning and developing
13. Change through dialogue

Part IV. Explaining:

14. Developing and interpreting evidence and reflexive learning
15. Accounting for change
16. Conclusions

Part V. Extended Cases: Case 1 – ABB

Case 2 – ITS Canada
Case 3 – Island Opera
Case 4 – Oticon
Case 5 – Admiral Insurance
Case 6 – Power Provision
Case 7 – Nokia
Case 8 – Her Majesty's Revenue and Customs
Case 9 – Apple

Index.