Metrics For Winning Customers in Electronics is an excellent reference for developing the strategy for--and the execution of--a practical, usable, and easy to understand metrics program for any business in the electronics industry. The book is intended to be a definitive and useful guide for developing and streamlining your metrics program with a particular emphasis on customer-focused metrics for quality, cost, delivery, service, and efficiency. The book will be valuable in: Understanding the basic concepts of measurement Avoiding false conclusions or manipulation of metrics Establishing practical metrics that synchronize with company goals Using metrics to assess progress/results to identify and fill performance gaps. Charting meaningful trends by comparing metrics to other periods, products, or geographies Defining rates and ratios that can be calculated and applied uniformly across your company Viewing process/concept diagrams on metrics regarding automated tools for metrics selection
Vino Mody is a firm believer in the value of a well-managed performance metrics program and team play as the most important factors affecting the long-term fate of any company. His passion for thoroughness, doing things right the first time and accuracy in everything that is worth doing is reflected in his unique presentation on business processes and metrics contained in this book – his second book on electronics industry. Vino holds degrees in engineering and business management and has had a successful career as vice president of quality in four different corporations in the U.S. and Switzerland over the last 25 years. He has been credited with establishing metrics dynamics that achieved multi-fold productivity improvement in telecommunication companies. Vino has worked with over 200 electronics companies world-wide, and served on ASQ National Speakers List and the Malcolm Baldridge and Six Sigma boards at major corporations.
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