Metrics for winning customers in electronics  (English, Paperback, Vino Mody)

Metrics For Winning Customers in Electronics is an excellent reference for developing the strategy for--and the execution of--a practical, usable, and easy to understand metrics program for any business in the electronics industry. The book is intended to be a definitive and useful guide for developing and streamlining your metrics program with a particular emphasis on customer-focused metrics for quality, cost, delivery, service, and efficiency. The book will be valuable in: Understanding the basic concepts of measurement Avoiding false conclusions or manipulation of metrics Establishing practical metrics that synchronize with company goals Using metrics to assess progress/results to identify and fill performance gaps. Charting meaningful trends by comparing metrics to other periods, products, or geographies Defining rates and ratios that can be calculated and applied uniformly across your company Viewing process/concept diagrams on metrics regarding automated tools for metrics selection