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Microsoft(R) Dynamics Crm 4.0 1st Edition (English, Paperback, Kachinske Edward)
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Microsoft(R) Dynamics Crm 4.0 1st Edition (English, Paperback, Kachinske Edward)
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Highlights
- Language: English
- Binding: Paperback
- Publisher: Thomson Press (India) Ltd
- Genre: Computers
- ISBN: 9788131511398, 8131511391
- Edition: 1st Edition, 2010
- Pages: 230
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Description
Key Feature
Table of Contents
- Helps sales professionals and managers quickly gain productivity using Microsoft Dynamics CRM 4.0
- The easy-to-use format of the book provides step-by-step instructions to complete specific tasks (one task per page) making it a quick, handy reference for busy professionals
- Provides an easy-to-use reference tool, providing corporate sales representatives or sales managers
Table of Contents
- Getting Started
- 1. Working with Leads
- 2. Working with Accounts
- 3. Working with Contracts
- 4. Finding Your Data
- 5. Using Microsoft Dynamics CRM within Outlook
- 6. Managing Opportunities
- 7. Scheduling Activities within Microsoft Dynamics CRM
- 8. Managing Campaigns
- 9. Marketing Lists
- 10. Mail Merge
- 11. Sending E-mail
- 12. Managing Contracts
- 13. Managing Cases
- 14. Using the Knowledge Base
- 15. Service Scheduling
- 16. Import and Export
- 17. Running Reports
- 18. Using Workflow
- 19. Setting CRM Options
- 20. Defining Entities and Fields
- 21. Managing Users and Security Roles
- 22. Creating Business Units and Teams
- 23. Sharing and Assigning Records
- 24. Ten Products That Extend Microsoft Dynamics CRM's Functionality
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