Practical Aspects of Hotel Guest Cycle: Pre-Arrival Stage  (English, Paperback, Dr. Hardaman Singh Bhinder)

This book is a comprehensive text written on practical aspects of Hotel Guest Cycle. The first series has been designed to cover Pre Arrival Stage of Hotel Guest Cycle. Author has designed the contents keeping in view with the practical modules of Hotel Front Office Operations for the first year students of Hospitality and Tourism and pursuing diploma course in front office operations. This book covers handling Room Reservation Request, Potential Reservation Errors, Reservation Amendments, Cancellation and Pre Registration Process activity. Each chapter is designed keeping in mind the concept, Key terms, Role Play conversation, Student Practical Exercises and exclusive Worksheet on a particular topic for concept understanding and clarity.